support code 8501004

Hi There -

I am trying to get my new Dell Axim to synchronise (Activesync 4) with our
exchange server (2003 on SBS 2003 - exchange upgraded to SP2 as part of
trying to make this work) and i keep getting the message:

"Your account in exchange server does not have sufficient permission to
synchronise with your current settings. Contact your exchange server
administrator"
Support Code: 85010004"

(note - i dont think this is the same as the 85010014 error that other
people are mentioning - mine ends in 04 not 14)

I cant see how my exchange server account doesnt have sufficient
permissions - i am a domain admin, all the mobile services on the exchange
features tab on my user account are enabled (outlook mobile access, user
initiated synchronisation, up to date notifications, outlook web access and
imap - the only one disabled is POP as we dont run it). On the exchange
server, under Global Settings / Mobile Services everything is ticked (i dont
need "up to date synchronisations but i thought i would test with everything
ticked to make sorting the problem out simpler)

Can anyone suggest what i am doing wrong? is there something else that i
need to enable / permissions that need to be granted?

Thanks for your help

Shaun

Shaun did you get anywhere with this?

"SAS" wrote:

> I had this a few times intermitantly, I used a few KB Articles to help
> fix it, but I cant find them now sorry, the only one i could find that
> was close is
> http://support.microsoft.com/default...b;en-us;817379, the
> articles dealt with a) setting up a new Virtual Directory for
> Activesync, 2) Only allowing the server's IP address(s) access to the
> directory, if the server had 1 or more IP addresses you need to allow
> all of them. I also then disabled and reenabled the account in Active
> Directory users and Computers and that seemed to fix it.
>
> hope this helps.
>
> Shaun wrote:
> > Hi There -
> >
> > I am trying to get my new Dell Axim to synchronise (Activesync 4) with our
> > exchange server (2003 on SBS 2003 - exchange upgraded to SP2 as part of
> > trying to make this work) and i keep getting the message:
> >
> > "Your account in exchange server does not have sufficient permission to
> > synchronise with your current settings. Contact your exchange server
> > administrator"
> > Support Code: 85010004"
> >
> > (note - i dont think this is the same as the 85010014 error that other
> > people are mentioning - mine ends in 04 not 14)
> >
> > I cant see how my exchange server account doesnt have sufficient
> > permissions - i am a domain admin, all the mobile services on the exchange
> > features tab on my user account are enabled (outlook mobile access, user
> > initiated synchronisation, up to date notifications, outlook web access and
> > imap - the only one disabled is POP as we dont run it). On the exchange
> > server, under Global Settings / Mobile Services everything is ticked (i dont
> > need "up to date synchronisations but i thought i would test with everything
> > ticked to make sorting the problem out simpler)
> >
> > Can anyone suggest what i am doing wrong? is there something else that i
> > need to enable / permissions that need to be granted?
> >
> > Thanks for your help
> >
> > Shaun
>
>

I think I have the solution.

Special thanks goes to MS PSS on this one.

Open up Exchange System Manager -> Global Settings -> Mobile Services

Righ click -> properties

Open Device Security. Uncheck all options in this panel. Close the panel.

As long as your Certs are in order, the synch should work. I'm guessing that
becasue the devices don't have the manegment pack installed these options are
tripping something up. Hope this works for everyone!

--
Kind Regards,

Daniel N


"Ryan L" wrote:

> Shaun did you get anywhere with this?
>
> "SAS" wrote:
>
> > I had this a few times intermitantly, I used a few KB Articles to help
> > fix it, but I cant find them now sorry, the only one i could find that
> > was close is
> > http://support.microsoft.com/default...b;en-us;817379, the
> > articles dealt with a) setting up a new Virtual Directory for
> > Activesync, 2) Only allowing the server's IP address(s) access to the
> > directory, if the server had 1 or more IP addresses you need to allow
> > all of them. I also then disabled and reenabled the account in Active
> > Directory users and Computers and that seemed to fix it.
> >
> > hope this helps.
> >
> > Shaun wrote:
> > > Hi There -
> > >
> > > I am trying to get my new Dell Axim to synchronise (Activesync 4) with our
> > > exchange server (2003 on SBS 2003 - exchange upgraded to SP2 as part of
> > > trying to make this work) and i keep getting the message:
> > >
> > > "Your account in exchange server does not have sufficient permission to
> > > synchronise with your current settings. Contact your exchange server
> > > administrator"
> > > Support Code: 85010004"
> > >
> > > (note - i dont think this is the same as the 85010014 error that other
> > > people are mentioning - mine ends in 04 not 14)
> > >
> > > I cant see how my exchange server account doesnt have sufficient
> > > permissions - i am a domain admin, all the mobile services on the exchange
> > > features tab on my user account are enabled (outlook mobile access, user
> > > initiated synchronisation, up to date notifications, outlook web access and
> > > imap - the only one disabled is POP as we dont run it). On the exchange
> > > server, under Global Settings / Mobile Services everything is ticked (i dont
> > > need "up to date synchronisations but i thought i would test with everything
> > > ticked to make sorting the problem out simpler)
> > >
> > > Can anyone suggest what i am doing wrong? is there something else that i
> > > need to enable / permissions that need to be granted?
> > >
> > > Thanks for your help
> > >
> > > Shaun
> >
> >

I have just had a similar problem but despite checking all the permissions, I
was only able to resolve it by recreating the V Dir as described in the MS
docs.

It worries me that this should be the solution and will the fault reappear.

"Daniel N." wrote:

> I think I have the solution.
>
> Special thanks goes to MS PSS on this one.
>
> Open up Exchange System Manager -> Global Settings -> Mobile Services
>
> Righ click -> properties
>
> Open Device Security. Uncheck all options in this panel. Close the panel.
>
> As long as your Certs are in order, the synch should work. I'm guessing that
> becasue the devices don't have the manegment pack installed these options are
> tripping something up. Hope this works for everyone!
>
> --
> Kind Regards,
>
> Daniel N
>
>
> "Ryan L" wrote:
>
> > Shaun did you get anywhere with this?
> >
> > "SAS" wrote:
> >
> > > I had this a few times intermitantly, I used a few KB Articles to help
> > > fix it, but I cant find them now sorry, the only one i could find that
> > > was close is
> > > http://support.microsoft.com/default...b;en-us;817379, the
> > > articles dealt with a) setting up a new Virtual Directory for
> > > Activesync, 2) Only allowing the server's IP address(s) access to the
> > > directory, if the server had 1 or more IP addresses you need to allow
> > > all of them. I also then disabled and reenabled the account in Active
> > > Directory users and Computers and that seemed to fix it.
> > >
> > > hope this helps.
> > >
> > > Shaun wrote:
> > > > Hi There -
> > > >
> > > > I am trying to get my new Dell Axim to synchronise (Activesync 4) with our
> > > > exchange server (2003 on SBS 2003 - exchange upgraded to SP2 as part of
> > > > trying to make this work) and i keep getting the message:
> > > >
> > > > "Your account in exchange server does not have sufficient permission to
> > > > synchronise with your current settings. Contact your exchange server
> > > > administrator"
> > > > Support Code: 85010004"
> > > >
> > > > (note - i dont think this is the same as the 85010014 error that other
> > > > people are mentioning - mine ends in 04 not 14)
> > > >
> > > > I cant see how my exchange server account doesnt have sufficient
> > > > permissions - i am a domain admin, all the mobile services on the exchange
> > > > features tab on my user account are enabled (outlook mobile access, user
> > > > initiated synchronisation, up to date notifications, outlook web access and
> > > > imap - the only one disabled is POP as we dont run it). On the exchange
> > > > server, under Global Settings / Mobile Services everything is ticked (i dont
> > > > need "up to date synchronisations but i thought i would test with everything
> > > > ticked to make sorting the problem out simpler)
> > > >
> > > > Can anyone suggest what i am doing wrong? is there something else that i
> > > > need to enable / permissions that need to be granted?
> > > >
> > > > Thanks for your help
> > > >
> > > > Shaun
> > >
> > >

My client is running SBS 2003. I have tried the MS KB articles, method 2
specifically, and I still cannot get this to work even with having SSL
support unchecked. Does anyone have any suggestions? I wish there was more
Microsoft information on the error messages. Support in this area is
seriously lacking.

By the way, I have this running on another client running full Windows
Server 2003 and Exchange Server 2003 with no problems. The MS KB articles
worked in this case. SBS 2003 is my only hiccup.

Stan

"Grandsire Triples" wrote:

> I have just had a similar problem but despite checking all the permissions, I
> was only able to resolve it by recreating the V Dir as described in the MS
> docs.
>
> It worries me that this should be the solution and will the fault reappear.
>
> "Daniel N." wrote:
>
> > I think I have the solution.
> >
> > Special thanks goes to MS PSS on this one.
> >
> > Open up Exchange System Manager -> Global Settings -> Mobile Services
> >
> > Righ click -> properties
> >
> > Open Device Security. Uncheck all options in this panel. Close the panel.
> >
> > As long as your Certs are in order, the synch should work. I'm guessing that
> > becasue the devices don't have the manegment pack installed these options are
> > tripping something up. Hope this works for everyone!
> >
> > --
> > Kind Regards,
> >
> > Daniel N
> >
> >
> > "Ryan L" wrote:
> >
> > > Shaun did you get anywhere with this?
> > >
> > > "SAS" wrote:
> > >
> > > > I had this a few times intermitantly, I used a few KB Articles to help
> > > > fix it, but I cant find them now sorry, the only one i could find that
> > > > was close is
> > > > http://support.microsoft.com/default...b;en-us;817379, the
> > > > articles dealt with a) setting up a new Virtual Directory for
> > > > Activesync, 2) Only allowing the server's IP address(s) access to the
> > > > directory, if the server had 1 or more IP addresses you need to allow
> > > > all of them. I also then disabled and reenabled the account in Active
> > > > Directory users and Computers and that seemed to fix it.
> > > >
> > > > hope this helps.
> > > >
> > > > Shaun wrote:
> > > > > Hi There -
> > > > >
> > > > > I am trying to get my new Dell Axim to synchronise (Activesync 4) with our
> > > > > exchange server (2003 on SBS 2003 - exchange upgraded to SP2 as part of
> > > > > trying to make this work) and i keep getting the message:
> > > > >
> > > > > "Your account in exchange server does not have sufficient permission to
> > > > > synchronise with your current settings. Contact your exchange server
> > > > > administrator"
> > > > > Support Code: 85010004"
> > > > >
> > > > > (note - i dont think this is the same as the 85010014 error that other
> > > > > people are mentioning - mine ends in 04 not 14)
> > > > >
> > > > > I cant see how my exchange server account doesnt have sufficient
> > > > > permissions - i am a domain admin, all the mobile services on the exchange
> > > > > features tab on my user account are enabled (outlook mobile access, user
> > > > > initiated synchronisation, up to date notifications, outlook web access and
> > > > > imap - the only one disabled is POP as we dont run it). On the exchange
> > > > > server, under Global Settings / Mobile Services everything is ticked (i dont
> > > > > need "up to date synchronisations but i thought i would test with everything
> > > > > ticked to make sorting the problem out simpler)
> > > > >
> > > > > Can anyone suggest what i am doing wrong? is there something else that i
> > > > > need to enable / permissions that need to be granted?
> > > > >
> > > > > Thanks for your help
> > > > >
> > > > > Shaun
> > > >
> > > >

Direct from Microsoft's err.exe tool:

# as an HRESULT: Severity: SUCCESS (0), Facility: 0x81, Code 0xb70c
# as an HRESULT: Severity: SUCCESS (0), Facility: 0x850, Code 0x1004
# for hex 0x1004 / decimal 4100 :
PDERR_LOADDRVFAILURE cderr.h

ERROR_DHCP_ADDRESS_CONFLICT
winerror.h
# The DHCP client has obtained an IP address that is already
# in use on the network. The local interface will be disabled
# until the DHCP client can obtain a new address.
# 2 matches found for "8501004"

Hope that helps
John Mahala


"StanMan" <> wrote in message
news:A66704D1-EF54-4D54-9F24-:

> My client is running SBS 2003. I have tried the MS KB articles, method 2
> specifically, and I still cannot get this to work even with having SSL
> support unchecked. Does anyone have any suggestions? I wish there was more
> Microsoft information on the error messages. Support in this area is
> seriously lacking.
>
> By the way, I have this running on another client running full Windows
> Server 2003 and Exchange Server 2003 with no problems. The MS KB articles
> worked in this case. SBS 2003 is my only hiccup.
>
> Stan
>
> "Grandsire Triples" wrote:
>
>
> > I have just had a similar problem but despite checking all the permissions, I
> > was only able to resolve it by recreating the V Dir as described in the MS
> > docs.
> >
> > It worries me that this should be the solution and will the fault reappear.
> >
> > "Daniel N." wrote:
> >
>
> > > I think I have the solution.
> > >
> > > Special thanks goes to MS PSS on this one.
> > >
> > > Open up Exchange System Manager -> Global Settings -> Mobile Services
> > >
> > > Righ click -> properties
> > >
> > > Open Device Security. Uncheck all options in this panel. Close the panel.
> > >
> > > As long as your Certs are in order, the synch should work. I'm guessing that
> > > becasue the devices don't have the manegment pack installed these options are
> > > tripping something up. Hope this works for everyone!
> > >
> > > --
> > > Kind Regards,
> > >
> > > Daniel N
> > >
> > >
> > > "Ryan L" wrote:
> > >
>
> > > > Shaun did you get anywhere with this?
> > > >
> > > > "SAS" wrote:
> > > >
>
> > > > > I had this a few times intermitantly, I used a few KB Articles to help
> > > > > fix it, but I cant find them now sorry, the only one i could find that
> > > > > was close is
> > > > > http://support.microsoft.com/default...b;en-us;817379, the
> > > > > articles dealt with a) setting up a new Virtual Directory for
> > > > > Activesync, 2) Only allowing the server's IP address(s) access to the
> > > > > directory, if the server had 1 or more IP addresses you need to allow
> > > > > all of them. I also then disabled and reenabled the account in Active
> > > > > Directory users and Computers and that seemed to fix it.
> > > > >
> > > > > hope this helps.
> > > > >
> > > > > Shaun wrote:
>
> > > > > > Hi There -
> > > > > >
> > > > > > I am trying to get my new Dell Axim to synchronise (Activesync 4) with our
> > > > > > exchange server (2003 on SBS 2003 - exchange upgraded to SP2 as part of
> > > > > > trying to make this work) and i keep getting the message:
> > > > > >
> > > > > > "Your account in exchange server does not have sufficient permission to
> > > > > > synchronise with your current settings. Contact your exchange server
> > > > > > administrator"
> > > > > > Support Code: 85010004"
> > > > > >
> > > > > > (note - i dont think this is the same as the 85010014 error that other
> > > > > > people are mentioning - mine ends in 04 not 14)
> > > > > >
> > > > > > I cant see how my exchange server account doesnt have sufficient
> > > > > > permissions - i am a domain admin, all the mobile services on the exchange
> > > > > > features tab on my user account are enabled (outlook mobile access, user
> > > > > > initiated synchronisation, up to date notifications, outlook web access and
> > > > > > imap - the only one disabled is POP as we dont run it). On the exchange
> > > > > > server, under Global Settings / Mobile Services everything is ticked (i dont
> > > > > > need "up to date synchronisations but i thought i would test with everything
> > > > > > ticked to make sorting the problem out simpler)
> > > > > >
> > > > > > Can anyone suggest what i am doing wrong? is there something else that i
> > > > > > need to enable / permissions that need to be granted?
> > > > > >
> > > > > > Thanks for your help
> > > > > >
> > > > > > Shaun
> > > > >
>
> > > > >

Are you stating this Problem is related to DHCP on the SBS Server ? I had the
PPC working on an SBS, then changed settings in mobile services. Now 85010004
!!!

"John Mahala" wrote:

> Direct from Microsoft's err.exe tool:
>
> # as an HRESULT: Severity: SUCCESS (0), Facility: 0x81, Code 0xb70c
> # as an HRESULT: Severity: SUCCESS (0), Facility: 0x850, Code 0x1004
> # for hex 0x1004 / decimal 4100 :
> PDERR_LOADDRVFAILURE cderr.h
>
> ERROR_DHCP_ADDRESS_CONFLICT
> winerror.h
> # The DHCP client has obtained an IP address that is already
> # in use on the network. The local interface will be disabled
> # until the DHCP client can obtain a new address.
> # 2 matches found for "8501004"
>
> Hope that helps
> John Mahala
>
>
> "StanMan" <> wrote in message
> news:A66704D1-EF54-4D54-9F24-:
>
> > My client is running SBS 2003. I have tried the MS KB articles, method 2
> > specifically, and I still cannot get this to work even with having SSL
> > support unchecked. Does anyone have any suggestions? I wish there was more
> > Microsoft information on the error messages. Support in this area is
> > seriously lacking.
> >
> > By the way, I have this running on another client running full Windows
> > Server 2003 and Exchange Server 2003 with no problems. The MS KB articles
> > worked in this case. SBS 2003 is my only hiccup.
> >
> > Stan
> >
> > "Grandsire Triples" wrote:
> >
> >
> > > I have just had a similar problem but despite checking all the permissions, I
> > > was only able to resolve it by recreating the V Dir as described in the MS
> > > docs.
> > >
> > > It worries me that this should be the solution and will the fault reappear.
> > >
> > > "Daniel N." wrote:
> > >
> >
> > > > I think I have the solution.
> > > >
> > > > Special thanks goes to MS PSS on this one.
> > > >
> > > > Open up Exchange System Manager -> Global Settings -> Mobile Services
> > > >
> > > > Righ click -> properties
> > > >
> > > > Open Device Security. Uncheck all options in this panel. Close the panel.
> > > >
> > > > As long as your Certs are in order, the synch should work. I'm guessing that
> > > > becasue the devices don't have the manegment pack installed these options are
> > > > tripping something up. Hope this works for everyone!
> > > >
> > > > --
> > > > Kind Regards,
> > > >
> > > > Daniel N
> > > >
> > > >
> > > > "Ryan L" wrote:
> > > >
> >
> > > > > Shaun did you get anywhere with this?
> > > > >
> > > > > "SAS" wrote:
> > > > >
> >
> > > > > > I had this a few times intermitantly, I used a few KB Articles to help
> > > > > > fix it, but I cant find them now sorry, the only one i could find that
> > > > > > was close is
> > > > > > http://support.microsoft.com/default...b;en-us;817379, the
> > > > > > articles dealt with a) setting up a new Virtual Directory for
> > > > > > Activesync, 2) Only allowing the server's IP address(s) access to the
> > > > > > directory, if the server had 1 or more IP addresses you need to allow
> > > > > > all of them. I also then disabled and reenabled the account in Active
> > > > > > Directory users and Computers and that seemed to fix it.
> > > > > >
> > > > > > hope this helps.
> > > > > >
> > > > > > Shaun wrote:
> >
> > > > > > > Hi There -
> > > > > > >
> > > > > > > I am trying to get my new Dell Axim to synchronise (Activesync 4) with our
> > > > > > > exchange server (2003 on SBS 2003 - exchange upgraded to SP2 as part of
> > > > > > > trying to make this work) and i keep getting the message:
> > > > > > >
> > > > > > > "Your account in exchange server does not have sufficient permission to
> > > > > > > synchronise with your current settings. Contact your exchange server
> > > > > > > administrator"
> > > > > > > Support Code: 85010004"
> > > > > > >
> > > > > > > (note - i dont think this is the same as the 85010014 error that other
> > > > > > > people are mentioning - mine ends in 04 not 14)
> > > > > > >
> > > > > > > I cant see how my exchange server account doesnt have sufficient
> > > > > > > permissions - i am a domain admin, all the mobile services on the exchange
> > > > > > > features tab on my user account are enabled (outlook mobile access, user
> > > > > > > initiated synchronisation, up to date notifications, outlook web access and
> > > > > > > imap - the only one disabled is POP as we dont run it). On the exchange
> > > > > > > server, under Global Settings / Mobile Services everything is ticked (i dont
> > > > > > > need "up to date synchronisations but i thought i would test with everything
> > > > > > > ticked to make sorting the problem out simpler)
> > > > > > >
> > > > > > > Can anyone suggest what i am doing wrong? is there something else that i
> > > > > > > need to enable / permissions that need to be granted?
> > > > > > >
> > > > > > > Thanks for your help
> > > > > > >
> > > > > > > Shaun
> > > > > >
> >
> > > > > >
>
>

I don't know what that DHCP issue was about. That is not my problem.

My problem is the 85010004 problem when trying to ActiveSync with a
smartphone running WinMobile 5.0 and ActiveSync 4.1 with Exchange on SBS2003.
Does anyone have a clue about this?

-StanMan

"Thomas" wrote:

> Are you stating this Problem is related to DHCP on the SBS Server ? I had the
> PPC working on an SBS, then changed settings in mobile services. Now 85010004
> !!!
>
> "John Mahala" wrote:
>
> > Direct from Microsoft's err.exe tool:
> >
> > # as an HRESULT: Severity: SUCCESS (0), Facility: 0x81, Code 0xb70c
> > # as an HRESULT: Severity: SUCCESS (0), Facility: 0x850, Code 0x1004
> > # for hex 0x1004 / decimal 4100 :
> > PDERR_LOADDRVFAILURE cderr.h
> >
> > ERROR_DHCP_ADDRESS_CONFLICT
> > winerror.h
> > # The DHCP client has obtained an IP address that is already
> > # in use on the network. The local interface will be disabled
> > # until the DHCP client can obtain a new address.
> > # 2 matches found for "8501004"
> >
> > Hope that helps
> > John Mahala
> >
> >
> > "StanMan" <> wrote in message
> > news:A66704D1-EF54-4D54-9F24-:
> >
> > > My client is running SBS 2003. I have tried the MS KB articles, method 2
> > > specifically, and I still cannot get this to work even with having SSL
> > > support unchecked. Does anyone have any suggestions? I wish there was more
> > > Microsoft information on the error messages. Support in this area is
> > > seriously lacking.
> > >
> > > By the way, I have this running on another client running full Windows
> > > Server 2003 and Exchange Server 2003 with no problems. The MS KB articles
> > > worked in this case. SBS 2003 is my only hiccup.
> > >
> > > Stan
> > >
> > > "Grandsire Triples" wrote:
> > >
> > >
> > > > I have just had a similar problem but despite checking all the permissions, I
> > > > was only able to resolve it by recreating the V Dir as described in the MS
> > > > docs.
> > > >
> > > > It worries me that this should be the solution and will the fault reappear.
> > > >
> > > > "Daniel N." wrote:
> > > >
> > >
> > > > > I think I have the solution.
> > > > >
> > > > > Special thanks goes to MS PSS on this one.
> > > > >
> > > > > Open up Exchange System Manager -> Global Settings -> Mobile Services
> > > > >
> > > > > Righ click -> properties
> > > > >
> > > > > Open Device Security. Uncheck all options in this panel. Close the panel.
> > > > >
> > > > > As long as your Certs are in order, the synch should work. I'm guessing that
> > > > > becasue the devices don't have the manegment pack installed these options are
> > > > > tripping something up. Hope this works for everyone!
> > > > >
> > > > > --
> > > > > Kind Regards,
> > > > >
> > > > > Daniel N
> > > > >
> > > > >
> > > > > "Ryan L" wrote:
> > > > >
> > >
> > > > > > Shaun did you get anywhere with this?
> > > > > >
> > > > > > "SAS" wrote:
> > > > > >
> > >
> > > > > > > I had this a few times intermitantly, I used a few KB Articles to help
> > > > > > > fix it, but I cant find them now sorry, the only one i could find that
> > > > > > > was close is
> > > > > > > http://support.microsoft.com/default...b;en-us;817379, the
> > > > > > > articles dealt with a) setting up a new Virtual Directory for
> > > > > > > Activesync, 2) Only allowing the server's IP address(s) access to the
> > > > > > > directory, if the server had 1 or more IP addresses you need to allow
> > > > > > > all of them. I also then disabled and reenabled the account in Active
> > > > > > > Directory users and Computers and that seemed to fix it.
> > > > > > >
> > > > > > > hope this helps.
> > > > > > >
> > > > > > > Shaun wrote:
> > >
> > > > > > > > Hi There -
> > > > > > > >
> > > > > > > > I am trying to get my new Dell Axim to synchronise (Activesync 4) with our
> > > > > > > > exchange server (2003 on SBS 2003 - exchange upgraded to SP2 as part of
> > > > > > > > trying to make this work) and i keep getting the message:
> > > > > > > >
> > > > > > > > "Your account in exchange server does not have sufficient permission to
> > > > > > > > synchronise with your current settings. Contact your exchange server
> > > > > > > > administrator"
> > > > > > > > Support Code: 85010004"
> > > > > > > >
> > > > > > > > (note - i dont think this is the same as the 85010014 error that other
> > > > > > > > people are mentioning - mine ends in 04 not 14)
> > > > > > > >
> > > > > > > > I cant see how my exchange server account doesnt have sufficient
> > > > > > > > permissions - i am a domain admin, all the mobile services on the exchange
> > > > > > > > features tab on my user account are enabled (outlook mobile access, user
> > > > > > > > initiated synchronisation, up to date notifications, outlook web access and
> > > > > > > > imap - the only one disabled is POP as we dont run it). On the exchange
> > > > > > > > server, under Global Settings / Mobile Services everything is ticked (i dont
> > > > > > > > need "up to date synchronisations but i thought i would test with everything
> > > > > > > > ticked to make sorting the problem out simpler)
> > > > > > > >
> > > > > > > > Can anyone suggest what i am doing wrong? is there something else that i
> > > > > > > > need to enable / permissions that need to be granted?
> > > > > > > >
> > > > > > > > Thanks for your help
> > > > > > > >
> > > > > > > > Shaun
> > > > > > >
> > >
> > > > > > >
> >
> >

The error code information was from the typo in the subject header.
Running the proper error code (85010004) against the err.exe utility,
the output is different.

First of all, err.exe is Microsofts tool to parse out error codes and
spit out more useful/relevant information about it. More questions?
Google it.

Second, it seems as though you problem may very well have to do with
invalid certificates. As I understand it, the mobile device needs a
valid cert whether IIS demands one or not. In many ways, SBS plays by
its own set of rules, and since I don't work with SBS, I may not be able
to provide much more help.

John Mahala


"StanMan" <> wrote in message
news:6B8952B7-A331-41EA-8740-:

> I don't know what that DHCP issue was about. That is not my problem.
>
> My problem is the 85010004 problem when trying to ActiveSync with a
> smartphone running WinMobile 5.0 and ActiveSync 4.1 with Exchange on SBS2003.
> Does anyone have a clue about this?
>
> -StanMan
>
> "Thomas" wrote:
>
>
> > Are you stating this Problem is related to DHCP on the SBS Server ? I had the
> > PPC working on an SBS, then changed settings in mobile services. Now 85010004
> > !!!
> >
> > "John Mahala" wrote:
> >
>
> > > Direct from Microsoft's err.exe tool:
> > >
> > > # as an HRESULT: Severity: SUCCESS (0), Facility: 0x81, Code 0xb70c
> > > # as an HRESULT: Severity: SUCCESS (0), Facility: 0x850, Code 0x1004
> > > # for hex 0x1004 / decimal 4100 :
> > > PDERR_LOADDRVFAILURE cderr.h
> > >
> > > ERROR_DHCP_ADDRESS_CONFLICT
> > > winerror.h
> > > # The DHCP client has obtained an IP address that is already
> > > # in use on the network. The local interface will be disabled
> > > # until the DHCP client can obtain a new address.
> > > # 2 matches found for "8501004"
> > >
> > > Hope that helps
> > > John Mahala
> > >
> > >
> > > "StanMan" <> wrote in message
> > > news:A66704D1-EF54-4D54-9F24-:
> > >
>
> > > > My client is running SBS 2003. I have tried the MS KB articles, method 2
> > > > specifically, and I still cannot get this to work even with having SSL
> > > > support unchecked. Does anyone have any suggestions? I wish there was more
> > > > Microsoft information on the error messages. Support in this area is
> > > > seriously lacking.
> > > >
> > > > By the way, I have this running on another client running full Windows
> > > > Server 2003 and Exchange Server 2003 with no problems. The MS KB articles
> > > > worked in this case. SBS 2003 is my only hiccup.
> > > >
> > > > Stan
> > > >
> > > > "Grandsire Triples" wrote:
> > > >
> > > >
>
> > > > > I have just had a similar problem but despite checking all the permissions, I
> > > > > was only able to resolve it by recreating the V Dir as described in the MS
> > > > > docs.
> > > > >
> > > > > It worries me that this should be the solution and will the fault reappear.
> > > > >
> > > > > "Daniel N." wrote:
> > > > >
> > > >
>
> > > > > > I think I have the solution.
> > > > > >
> > > > > > Special thanks goes to MS PSS on this one.
> > > > > >
> > > > > > Open up Exchange System Manager -> Global Settings -> Mobile Services
> > > > > >
> > > > > > Righ click -> properties
> > > > > >
> > > > > > Open Device Security. Uncheck all options in this panel. Close the panel.
> > > > > >
> > > > > > As long as your Certs are in order, the synch should work. I'm guessing that
> > > > > > becasue the devices don't have the manegment pack installed these options are
> > > > > > tripping something up. Hope this works for everyone!
> > > > > >
> > > > > > --
> > > > > > Kind Regards,
> > > > > >
> > > > > > Daniel N
> > > > > >
> > > > > >
> > > > > > "Ryan L" wrote:
> > > > > >
> > > >
>
> > > > > > > Shaun did you get anywhere with this?
> > > > > > >
> > > > > > > "SAS" wrote:
> > > > > > >
> > > >
>
> > > > > > > > I had this a few times intermitantly, I used a few KB Articles to help
> > > > > > > > fix it, but I cant find them now sorry, the only one i could find that
> > > > > > > > was close is
> > > > > > > > http://support.microsoft.com/default...b;en-us;817379, the
> > > > > > > > articles dealt with a) setting up a new Virtual Directory for
> > > > > > > > Activesync, 2) Only allowing the server's IP address(s) access to the
> > > > > > > > directory, if the server had 1 or more IP addresses you need to allow
> > > > > > > > all of them. I also then disabled and reenabled the account in Active
> > > > > > > > Directory users and Computers and that seemed to fix it.
> > > > > > > >
> > > > > > > > hope this helps.
> > > > > > > >
> > > > > > > > Shaun wrote:
> > > >
>
> > > > > > > > > Hi There -
> > > > > > > > >
> > > > > > > > > I am trying to get my new Dell Axim to synchronise (Activesync 4) with our
> > > > > > > > > exchange server (2003 on SBS 2003 - exchange upgraded to SP2 as part of
> > > > > > > > > trying to make this work) and i keep getting the message:
> > > > > > > > >
> > > > > > > > > "Your account in exchange server does not have sufficient permission to
> > > > > > > > > synchronise with your current settings. Contact your exchange server
> > > > > > > > > administrator"
> > > > > > > > > Support Code: 85010004"
> > > > > > > > >
> > > > > > > > > (note - i dont think this is the same as the 85010014 error that other
> > > > > > > > > people are mentioning - mine ends in 04 not 14)
> > > > > > > > >
> > > > > > > > > I cant see how my exchange server account doesnt have sufficient
> > > > > > > > > permissions - i am a domain admin, all the mobile services on the exchange
> > > > > > > > > features tab on my user account are enabled (outlook mobile access, user
> > > > > > > > > initiated synchronisation, up to date notifications, outlook web access and
> > > > > > > > > imap - the only one disabled is POP as we dont run it). On the exchange
> > > > > > > > > server, under Global Settings / Mobile Services everything is ticked (i dont
> > > > > > > > > need "up to date synchronisations but i thought i would test with everything
> > > > > > > > > ticked to make sorting the problem out simpler)
> > > > > > > > >
> > > > > > > > > Can anyone suggest what i am doing wrong? is there something else that i
> > > > > > > > > need to enable / permissions that need to be granted?
> > > > > > > > >
> > > > > > > > > Thanks for your help
> > > > > > > > >
> > > > > > > > > Shaun
> > > > > > > >
> > > >
> > > > > > > >
> > >
>
> > >

I had similar experience with Windows Mible on my Cingular HT 2125 i.e
support code 8501004. After playing different options and readin
forums I narrowed it down to exchange account, eventhough loca
accounts workd fine. Using trial and error, it has worked ( for m
atleast ). Try to see if it also works for you -

- Open Outlook
- Goto Tool | Email Accounts
- Under email section, select 'View or change existing e-mail accounts
and click 'Next' button.
- Select 'Exchange' account that has problem and click on 'Change'.
new child window should open with label 'E-mail Accounts'.
- Click on 'More Settings....'. New child window should pop-up labelle
'Microsoft Exchange Server'.
- Select 'Advanced' tab. In this tab, there should be a button a
bottom saying 'Offline Folder File Settings...'.
- Click on 'Offline Folder File Settings...' and click 'Disable Offlin
Use'.
- Click OK all the way through and restart MS Outlook.
- Trying 'Synching' again.
- Mine worked, hopefully your will work too.

System Information
Hewlett Packard xw8000 workstation
MS Office Outlook 2003 SP2
Windows X


-
Imran Sali
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