Support Code 850200100

I recently bought a DoPod 838 and love the functionality. I setup AS 4.1
with Contacts, Calendar, Tasks and Favorites synced with my PC and Email
syned with our Exchange Server. I do not use any PC-based firewall
software...only McAfee anti virus.

When I connect the phone to the PC via USB and sync, I get a message in AS
which states:
Exchange Server: Attention Required (link to a popup message "Cannot connect
with current connection settings. To check your connection settings, select
Start, then Settings, then Connections. Support Code: 85020010".

At the same time on the phone a popup message says "The current connection
cannot be used for your request. Please end the current connection and try
again". This popup has a button for Dismiss and a link to Settings. If you
click Settings, it takes you to the Connections functionality.

Any idea what is doing on here? Does this have to do with an SSL
certificate as I have been reading or (hopefully) something more straight
forward.

Cheers,
Andy

On Tue, 21 Mar 2006 18:53:34 +0800, "Andy Rutherford"
<> wrote:

>I recently bought a DoPod 838 and love the functionality. I setup AS 4.1
>with Contacts, Calendar, Tasks and Favorites synced with my PC and Email
>syned with our Exchange Server. I do not use any PC-based firewall
>software...only McAfee anti virus.
>
>When I connect the phone to the PC via USB and sync, I get a message in AS
>which states:
>Exchange Server: Attention Required (link to a popup message "Cannot connect
>with current connection settings. To check your connection settings, select
>Start, then Settings, then Connections. Support Code: 85020010".
>
>At the same time on the phone a popup message says "The current connection
>cannot be used for your request. Please end the current connection and try
>again". This popup has a button for Dismiss and a link to Settings. If you
>click Settings, it takes you to the Connections functionality.
>
>Any idea what is doing on here? Does this have to do with an SSL
>certificate as I have been reading or (hopefully) something more straight
>forward.

Does the device synchronize OK via GPRS?

--
Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

Rob,

Using GPRS I do get new emails delivered to the phone as per the schedule I
defined in AS...I think you are pointing to this not being an SSL issue.
Any other thoughts?

Cheers,
Andy

"Rob Borek [MS MVP]" <> wrote in message
news:...
> On Tue, 21 Mar 2006 18:53:34 +0800, "Andy Rutherford"
> <> wrote:
>
>>I recently bought a DoPod 838 and love the functionality. I setup AS 4.1
>>with Contacts, Calendar, Tasks and Favorites synced with my PC and Email
>>syned with our Exchange Server. I do not use any PC-based firewall
>>software...only McAfee anti virus.
>>
>>When I connect the phone to the PC via USB and sync, I get a message in AS
>>which states:
>>Exchange Server: Attention Required (link to a popup message "Cannot
>>connect
>>with current connection settings. To check your connection settings,
>>select
>>Start, then Settings, then Connections. Support Code: 85020010".
>>
>>At the same time on the phone a popup message says "The current connection
>>cannot be used for your request. Please end the current connection and
>>try
>>again". This popup has a button for Dismiss and a link to Settings. If
>>you
>>click Settings, it takes you to the Connections functionality.
>>
>>Any idea what is doing on here? Does this have to do with an SSL
>>certificate as I have been reading or (hopefully) something more straight
>>forward.
>
> Does the device synchronize OK via GPRS?
>
> --
> Rob Borek
> Microsoft MVP - Mobile Devices
> Want *ONE ON ONE* support? http://www.pocketpcone2one.com
> Please place all replies into the newsgroup so that others can benefit.

On Wed, 22 Mar 2006 11:18:33 +0800, "Andy Rutherford"
<> wrote:

>Rob,
>
>Using GPRS I do get new emails delivered to the phone as per the schedule I
>defined in AS...I think you are pointing to this not being an SSL issue.
>Any other thoughts?

Is the address you are using addressable from inside your network? For
example, you may use exchange.mycompany.com on GPRS, but that's not
addressable from inside the network - instead you access it as
exchange01.

--
Rob Borek
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

Rob,

You are correct. The internal and external addresses are different. Is
there a way to set this up properly? (please tell me if this is an RTFM
issue )

Cheers,
Andy

"Rob Borek" <> wrote in message
news:...
> On Wed, 22 Mar 2006 11:18:33 +0800, "Andy Rutherford"
> <> wrote:
>
>>Rob,
>>
>>Using GPRS I do get new emails delivered to the phone as per the schedule
>>I
>>defined in AS...I think you are pointing to this not being an SSL issue.
>>Any other thoughts?
>
> Is the address you are using addressable from inside your network? For
> example, you may use exchange.mycompany.com on GPRS, but that's not
> addressable from inside the network - instead you access it as
> exchange01.
>
> --
> Rob Borek
> Want *ONE ON ONE* support? http://www.pocketpcone2one.com
> Please place all replies into the newsgroup so that others can benefit.

On Wed, 22 Mar 2006 13:57:43 +0800, "Andy Rutherford"
<> wrote:

>Rob,
>
>You are correct. The internal and external addresses are different. Is
>there a way to set this up properly? (please tell me if this is an RTFM
>issue )

The only real way is to ensure that you can use the external address
on the internal network (ie the address is forwarded back around to
the correct server)

--
Rob Borek
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

Rob and Andy,

I am having the same problem, but in my case the address is the same inside
and outside the network. Mine works find on GPRS, but always gives the
errors Andy described when using usb and activesync on my work desktop pc.

Stuart

"Rob Borek" <> wrote in message
news:...
> On Wed, 22 Mar 2006 11:18:33 +0800, "Andy Rutherford"
> <> wrote:
>
>>Rob,
>>
>>Using GPRS I do get new emails delivered to the phone as per the schedule
>>I
>>defined in AS...I think you are pointing to this not being an SSL issue.
>>Any other thoughts?
>
> Is the address you are using addressable from inside your network? For
> example, you may use exchange.mycompany.com on GPRS, but that's not
> addressable from inside the network - instead you access it as
> exchange01.
>
> --
> Rob Borek
> Want *ONE ON ONE* support? http://www.pocketpcone2one.com
> Please place all replies into the newsgroup so that others can benefit.

On Fri, 24 Mar 2006 16:50:38 -0600, "Stuart McGilvray"
<> wrote:

>Rob and Andy,
>
>I am having the same problem, but in my case the address is the same inside
>and outside the network. Mine works find on GPRS, but always gives the
>errors Andy described when using usb and activesync on my work desktop pc.

Is the IP address the same, both internally and externally? In some
cases, the DNS may resolve to one IP from outside the network, but
resolve to a different IP inside the network... ActiveSync caches the
IP, which can cause problems in this scenario.

--
Rob Borek
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.