Support code: 86000108

Greetings all,

I am having a trouble of syncing one of my O2 Atom PDA with the Exchange
2003 Server. Each time i got this support code: 0x86000108 no matter whether
i am using GPRS or USB connection. I did go through pocketpcfag.com, and
realised that probably i need to install the SSL certificate on this PDA, I
copied the certificate on my device, but i cant install it by clicking on
the certificate. By the way, my SSL certificate is issued by Thawte Premium
Server CA. do i need to install it on my PDA, tks for your help.

Karen

Hi,
To install your own cert, you need the installer from your cellular
provider. This app will allow you to install your own cert in base64
format.


--
Chris De Herrera
http://www.pocketpcfaq.com
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ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm

"Stefan" <> wrote in message
news:1BC34A6B-F27D-4A35-903B-...
> In my experience, yes you need to install the SSL cert, even though its
> from
> a trusted authority, Thwate. We have self issued root certificates in our
> organization, and the SmartPhone (HTC running Windows Mobile 5) wouldnt
> allow
> me to install the certificate before unlocking the phone/pda, since our
> organizations root certificate is not trusted. But if you install your
> certificate, since it comes from Thwate, its a trusted source, and the PDA
> doesn't need to be unlocked. The manufacturer can also verify if the PDA
> needs to be unlocked or not. Hope it helps.
>
>
> "Karen" wrote:
>
>> Greetings all,
>>
>> I am having a trouble of syncing one of my O2 Atom PDA with the Exchange
>> 2003 Server. Each time i got this support code: 0x86000108 no matter
>> whether
>> i am using GPRS or USB connection. I did go through pocketpcfag.com, and
>> realised that probably i need to install the SSL certificate on this PDA,
>> I
>> copied the certificate on my device, but i cant install it by clicking on
>> the certificate. By the way, my SSL certificate is issued by Thawte
>> Premium
>> Server CA. do i need to install it on my PDA, tks for your help.
>>
>> Karen
>>
>>
>>