synchronization errors

Dell Axim X3i has worked for several months with
activesync. I just replaced my laptop and installed the
latest activesync 3.7.1 on the new laptop. I cannot get
synchronization to work. Created new standard partnership.

Activesync goes through the following when I cradle the
X3:
connected...
not connected...
connected...
looking for changes...
connected synchronization error

no error code or any other information. I can browse the
device and transfer files from the laptop but cannot get
synchronization to work. I have searched the Dell site
and the Microsoft knowledgebase. Here's what I've done so
far:

installed new ROM patches from Dell on the X3i
confirmed latest version of activesync (3.7.1)
Unchecked all synch options under tools, option within
activesync
uninstalled/reinstalled active sync on laptop & soft
reset X3
uninstalled/reinstalled active sync on laptop & hard
reset X3

Laptop is running XP Pro SP2 and Outlook 2003 SP1. X3i is
running Pocket PC v.4.20.1081 with ROM version A00
(09100300EN).

I have created a new standard partnership and tried to
sync after each of the steps above - all have the same
end result.

Everything appears to work correctly with the exception
of synchronization. I can't get my calendar and contacts
back on my X3!! Anyone have any other ideas of what I can
do?

Sorry for the long post. Thanks for any help in advance,
Doug

Doug Allen wrote:

> Dell Axim X3i has worked for several months with
> activesync. I just replaced my laptop and installed the
> latest activesync 3.7.1 on the new laptop. I cannot get
> synchronization to work. Created new standard partnership.
>
> Activesync goes through the following when I cradle the
> X3:
> connected...
> not connected...
> connected...
> looking for changes...
> connected synchronization error

Are you running any firewall software on the new laptop?

--
Rob Borek
MCP, Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
What is an MVP? http://mvp.support.microsoft.com

Thanks for the reply, Rob.

I do have the SP2 Windows Firewall but it is turned off
while I'm trying to sync.

Doug

Doug Allen wrote:

> Thanks for the reply, Rob.
>
> I do have the SP2 Windows Firewall but it is turned off
> while I'm trying to sync.

Are you connecting it directly to the notebook, or via a docking
station?

--
Rob Borek
MCP, Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
What is an MVP? http://mvp.support.microsoft.com