System boots into safe mode automatically

I have a laptop that I'm looking at that will automatically boot into safe
mode. I've restored the system from the earliest possible restore point but
that did not resolve the problem. The only clue that I can find as to the
cause is the following event from the system event log.

Event 7026, Service control manager eventlog provider
The following boot-start or system-start driver(s) failed to load:
spldr
Wanarpv6

My guess is that this is the cause of the safe mode but cannot find any
solutions to the issue. Help.

"Elbryyan" <> wrote in message
news:C19488E7-D798-446B-A5BB-...
>I have a laptop that I'm looking at that will automatically boot into safe
> mode. I've restored the system from the earliest possible restore point
> but
> that did not resolve the problem. The only clue that I can find as to the
> cause is the following event from the system event log.
>
> Event 7026, Service control manager eventlog provider
> The following boot-start or system-start driver(s) failed to load:
> spldr
> Wanarpv6
>
> My guess is that this is the cause of the safe mode but cannot find any
> solutions to the issue. Help.

Have you recently added hardware, or updated drivers?

--

Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you.

Its a friend of mine's so I can't be sure that anything was loaded but they
do not remember installing or adding anything prior to this issue occuring.

"Michael" wrote:

>
> "Elbryyan" <> wrote in message
> news:C19488E7-D798-446B-A5BB-...
> >I have a laptop that I'm looking at that will automatically boot into safe
> > mode. I've restored the system from the earliest possible restore point
> > but
> > that did not resolve the problem. The only clue that I can find as to the
> > cause is the following event from the system event log.
> >
> > Event 7026, Service control manager eventlog provider
> > The following boot-start or system-start driver(s) failed to load:
> > spldr
> > Wanarpv6
> >
> > My guess is that this is the cause of the safe mode but cannot find any
> > solutions to the issue. Help.
>
> Have you recently added hardware, or updated drivers?
>
> --
>
> Don't pick a fight with an old man.
> If he is too old to fight, he'll just kill you.
>
>
>
>

Firstly, I'd have him download and run http://www.malwarebytes.org/mbam.php
and
http://www.superantispyware.com/ while in safe mode. Let them remove
whatever they find then have him go the his video card manufacturer's site
and download the latest drivers for his cards. Also, do the same for the
sound card. If he has recently installed anything extra, uninstall it and
reboot.

"Elbryyan" <> wrote in message
news:0CC92A1A-F24A-430D-8439-...
> Its a friend of mine's so I can't be sure that anything was loaded but
> they
> do not remember installing or adding anything prior to this issue
> occuring.
>
> "Michael" wrote:
>
>>
>> "Elbryyan" <> wrote in message
>> news:C19488E7-D798-446B-A5BB-...
>> >I have a laptop that I'm looking at that will automatically boot into
>> >safe
>> > mode. I've restored the system from the earliest possible restore
>> > point
>> > but
>> > that did not resolve the problem. The only clue that I can find as to
>> > the
>> > cause is the following event from the system event log.
>> >
>> > Event 7026, Service control manager eventlog provider
>> > The following boot-start or system-start driver(s) failed to load:
>> > spldr
>> > Wanarpv6
>> >
>> > My guess is that this is the cause of the safe mode but cannot find any
>> > solutions to the issue. Help.
>>
>> Have you recently added hardware, or updated drivers?

I cleaned off the 9 downloader trojans that malwarebytes found but cannot
load superantispyware because the windows installer service can't start while
using safe mode. However, the system still boots up into safe mode after the
malwaryebytes cleaning.

"Michael" wrote:

> Firstly, I'd have him download and run http://www.malwarebytes.org/mbam.php
> and
> http://www.superantispyware.com/ while in safe mode. Let them remove
> whatever they find then have him go the his video card manufacturer's site
> and download the latest drivers for his cards. Also, do the same for the
> sound card. If he has recently installed anything extra, uninstall it and
> reboot.
>
> "Elbryyan" <> wrote in message
> news:0CC92A1A-F24A-430D-8439-...
> > Its a friend of mine's so I can't be sure that anything was loaded but
> > they
> > do not remember installing or adding anything prior to this issue
> > occuring.
> >
> > "Michael" wrote:
> >
> >>
> >> "Elbryyan" <> wrote in message
> >> news:C19488E7-D798-446B-A5BB-...
> >> >I have a laptop that I'm looking at that will automatically boot into
> >> >safe
> >> > mode. I've restored the system from the earliest possible restore
> >> > point
> >> > but
> >> > that did not resolve the problem. The only clue that I can find as to
> >> > the
> >> > cause is the following event from the system event log.
> >> >
> >> > Event 7026, Service control manager eventlog provider
> >> > The following boot-start or system-start driver(s) failed to load:
> >> > spldr
> >> > Wanarpv6
> >> >
> >> > My guess is that this is the cause of the safe mode but cannot find any
> >> > solutions to the issue. Help.
> >>
> >> Have you recently added hardware, or updated drivers?
>
>
>

"Elbryyan" <> wrote in message
news:73064F61-6F72-4344-A965-...
>I cleaned off the 9 downloader trojans that malwarebytes found but cannot
> load superantispyware because the windows installer service can't start
> while
> using safe mode. However, the system still boots up into safe mode after
> the
> malwaryebytes cleaning.

Hope he has a current backup. Looks like something bad dug into his system.
Have you run a full virus scan with his AV?


>
> "Michael" wrote:
>
>> Firstly, I'd have him download and run
>> http://www.malwarebytes.org/mbam.php
>> and
>> http://www.superantispyware.com/ while in safe mode. Let them remove
>> whatever they find then have him go the his video card manufacturer's
>> site
>> and download the latest drivers for his cards. Also, do the same for the
>> sound card. If he has recently installed anything extra, uninstall it
>> and
>> reboot.
>>
>> "Elbryyan" <> wrote in message
>> news:0CC92A1A-F24A-430D-8439-...
>> > Its a friend of mine's so I can't be sure that anything was loaded but
>> > they
>> > do not remember installing or adding anything prior to this issue
>> > occuring.
>> >
>> > "Michael" wrote:
>> >
>> >>
>> >> "Elbryyan" <> wrote in message
>> >> news:C19488E7-D798-446B-A5BB-...
>> >> >I have a laptop that I'm looking at that will automatically boot into
>> >> >safe
>> >> > mode. I've restored the system from the earliest possible restore
>> >> > point
>> >> > but
>> >> > that did not resolve the problem. The only clue that I can find as
>> >> > to
>> >> > the
>> >> > cause is the following event from the system event log.
>> >> >
>> >> > Event 7026, Service control manager eventlog provider
>> >> > The following boot-start or system-start driver(s) failed to load:
>> >> > spldr
>> >> > Wanarpv6
>> >> >
>> >> > My guess is that this is the cause of the safe mode but cannot find
>> >> > any
>> >> > solutions to the issue. Help.
>> >>
>> >> Have you recently added hardware, or updated drivers?
>>
>>
>>

--

Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you.

On Tue, 29 Sep 2009 12:21:03 -0700, Elbryyan
<> wrote:

> I cleaned off the 9 downloader trojans that malwarebytes found but cannot
> load superantispyware because the windows installer service can't start while
> using safe mode. However, the system still boots up into safe mode after the
> malwaryebytes cleaning.


Nine is a very high number. Whenever you have multiple malware
infections, there's a very good chance that you will never
successfully be able to remove them all, and often the only real
solution is a clean reinstallation of Windows.


> "Michael" wrote:
>
> > Firstly, I'd have him download and run http://www.malwarebytes.org/mbam.php
> > and
> > http://www.superantispyware.com/ while in safe mode. Let them remove
> > whatever they find then have him go the his video card manufacturer's site
> > and download the latest drivers for his cards. Also, do the same for the
> > sound card. If he has recently installed anything extra, uninstall it and
> > reboot.
> >
> > "Elbryyan" <> wrote in message
> > news:0CC92A1A-F24A-430D-8439-...
> > > Its a friend of mine's so I can't be sure that anything was loaded but
> > > they
> > > do not remember installing or adding anything prior to this issue
> > > occuring.
> > >
> > > "Michael" wrote:
> > >
> > >>
> > >> "Elbryyan" <> wrote in message
> > >> news:C19488E7-D798-446B-A5BB-...
> > >> >I have a laptop that I'm looking at that will automatically boot into
> > >> >safe
> > >> > mode. I've restored the system from the earliest possible restore
> > >> > point
> > >> > but
> > >> > that did not resolve the problem. The only clue that I can find as to
> > >> > the
> > >> > cause is the following event from the system event log.
> > >> >
> > >> > Event 7026, Service control manager eventlog provider
> > >> > The following boot-start or system-start driver(s) failed to load:
> > >> > spldr
> > >> > Wanarpv6
> > >> >
> > >> > My guess is that this is the cause of the safe mode but cannot find any
> > >> > solutions to the issue. Help.
> > >>
> > >> Have you recently added hardware, or updated drivers?
> >
> >
> >

--
Ken Blake, Microsoft MVP (Windows Desktop Experience) since 2003
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