System Restore not functioning

This is a brand new machine running Vista Home Premium. I've installed
three or four programs, had problems with one of them so uninstalled it. I
wanted to see what was available in System Restore and when I run it System
Restore window says "System restore does not appear to be functioning
correctly on this system. Incompatible version of the serializing package.
(0x80070724)". Back and Next buttons are grayed out and the only button
available is Cancel.

This on a new machine with Vista preinstalled and only been running for a
couple of hours! Is there anything I can do to get System Restore to work?

If it is only 2 hours old, take it back under Warranty.

"Denis" wrote:

> This is a brand new machine running Vista Home Premium. I've installed
> three or four programs, had problems with one of them so uninstalled it. I
> wanted to see what was available in System Restore and when I run it System
> Restore window says "System restore does not appear to be functioning
> correctly on this system. Incompatible version of the serializing package.
> (0x80070724)". Back and Next buttons are grayed out and the only button
> available is Cancel.
>
> This on a new machine with Vista preinstalled and only been running for a
> couple of hours! Is there anything I can do to get System Restore to work?
>
>
>
>
>

"Denis" <denis@durnian> wrote in message
news:%...
> This is a brand new machine running Vista Home Premium. I've installed
> three or four programs, had problems with one of them so uninstalled it.
> I wanted to see what was available in System Restore and when I run it
> System Restore window says "System restore does not appear to be
> functioning correctly on this system. Incompatible version of the
> serializing package. (0x80070724)". Back and Next buttons are grayed out
> and the only button available is Cancel.
>
> This on a new machine with Vista preinstalled and only been running for a
> couple of hours! Is there anything I can do to get System Restore to
> work?
>
>
>
>

What did you install?
Some security programs break System Restore.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not send email

I uninstalled a trial anti-virus program that came preinstalled with the
machine and installed an accounting and a payroll program. Payroll did not
work properly so I uninstalled and then reinstalled and its ok now.

I guess taking off anti-virus might have broken System Restore. Is there
any way to get it back other than reinstalling Vista?


"Frank Saunders MS-MVP IE,OE/WM" <> wrote in message
news:BC91C0EA-105B-43DF-AB15-...
> "Denis" <denis@durnian> wrote in message
> news:%...
>> This is a brand new machine running Vista Home Premium. I've installed
>> three or four programs, had problems with one of them so uninstalled it.
>> I wanted to see what was available in System Restore and when I run it
>> System Restore window says "System restore does not appear to be
>> functioning correctly on this system. Incompatible version of the
>> serializing package. (0x80070724)". Back and Next buttons are grayed out
>> and the only button available is Cancel.
>>
>> This on a new machine with Vista preinstalled and only been running for a
>> couple of hours! Is there anything I can do to get System Restore to
>> work?
>>
>>
>>
>>
>
> What did you install?
> Some security programs break System Restore.
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> www.fjsmjs.com
> Do not send email

The machine was purchased by mail order and I'd sooner try and fix the
problem than send it back and wait for weeks for it to come back.


"Mick Murphy" <> wrote in message
news:E12AD8D2-440B-405B-A14E-...
> If it is only 2 hours old, take it back under Warranty.
>
> "Denis" wrote:
>
>> This is a brand new machine running Vista Home Premium. I've installed
>> three or four programs, had problems with one of them so uninstalled it.
>> I
>> wanted to see what was available in System Restore and when I run it
>> System
>> Restore window says "System restore does not appear to be functioning
>> correctly on this system. Incompatible version of the serializing
>> package.
>> (0x80070724)". Back and Next buttons are grayed out and the only button
>> available is Cancel.
>>
>> This on a new machine with Vista preinstalled and only been running for a
>> couple of hours! Is there anything I can do to get System Restore to
>> work?
>>
>>
>>
>>
>>

I doubt if removing the AV broke System Restore. It was probably Norton or
McAfee, both of which are bad ideas. You might want to finish removing:
Norton:
http://service1.symantec.com/SUPPORT...05033108162039
McAfee:
http://ts.mcafeehelp.com/displaydoc....egoryId=120919

If System Restore still won't work after that I don't know what else to
suggest.

"Denis" <denis@durnian> wrote in message
news:...
>I uninstalled a trial anti-virus program that came preinstalled with the
>machine and installed an accounting and a payroll program. Payroll did not
>work properly so I uninstalled and then reinstalled and its ok now.
>
> I guess taking off anti-virus might have broken System Restore. Is there
> any way to get it back other than reinstalling Vista?
>
>
> "Frank Saunders MS-MVP IE,OE/WM" <> wrote in message
> news:BC91C0EA-105B-43DF-AB15-...
>> "Denis" <denis@durnian> wrote in message
>> news:%...
>>> This is a brand new machine running Vista Home Premium. I've installed
>>> three or four programs, had problems with one of them so uninstalled it.
>>> I wanted to see what was available in System Restore and when I run it
>>> System Restore window says "System restore does not appear to be
>>> functioning correctly on this system. Incompatible version of the
>>> serializing package. (0x80070724)". Back and Next buttons are grayed
>>> out and the only button available is Cancel.
>>>
>>> This on a new machine with Vista preinstalled and only been running for
>>> a couple of hours! Is there anything I can do to get System Restore to
>>> work?
>>
>> What did you install?
>> Some security programs break System Restore.

This had nothing to do with AV (neither Norton or McAfee were installed) but
the fact that there was more than 3GB or RAM!!

I found the solution on Google, have a look at this article. System Restore
is now functioning.
http://support.microsoft.com/kb/940970

Thank you for trying to help out.

Denis

"Frank Saunders MS-MVP IE,OE/WM" <> wrote in message
news:%...
>I doubt if removing the AV broke System Restore. It was probably Norton or
>McAfee, both of which are bad ideas. You might want to finish removing:
> Norton:
> http://service1.symantec.com/SUPPORT...05033108162039
> McAfee:
> http://ts.mcafeehelp.com/displaydoc....egoryId=120919
>
> If System Restore still won't work after that I don't know what else to
> suggest.
>
> "Denis" <denis@durnian> wrote in message
> news:...
>>I uninstalled a trial anti-virus program that came preinstalled with the
>>machine and installed an accounting and a payroll program. Payroll did
>>not work properly so I uninstalled and then reinstalled and its ok now.
>>
>> I guess taking off anti-virus might have broken System Restore. Is there
>> any way to get it back other than reinstalling Vista?
>>
>>
>> "Frank Saunders MS-MVP IE,OE/WM" <> wrote in
>> message news:BC91C0EA-105B-43DF-AB15-...
>>> "Denis" <denis@durnian> wrote in message
>>> news:%...
>>>> This is a brand new machine running Vista Home Premium. I've installed
>>>> three or four programs, had problems with one of them so uninstalled
>>>> it. I wanted to see what was available in System Restore and when I run
>>>> it System Restore window says "System restore does not appear to be
>>>> functioning correctly on this system. Incompatible version of the
>>>> serializing package. (0x80070724)". Back and Next buttons are grayed
>>>> out and the only button available is Cancel.
>>>>
>>>> This on a new machine with Vista preinstalled and only been running for
>>>> a couple of hours! Is there anything I can do to get System Restore to
>>>> work?
>>>
>>> What did you install?
>>> Some security programs break System Restore.
>

"Pete" <addis@babba> wrote in message
news:...
> This had nothing to do with AV (neither Norton or McAfee were installed)
> but the fact that there was more than 3GB or RAM!!
>
> I found the solution on Google, have a look at this article. System
> Restore is now functioning.
> http://support.microsoft.com/kb/940970
>
> Thank you for trying to help out.
>
> Denis
>
> "Frank Saunders MS-MVP IE,OE/WM" <> wrote in message
> news:%...
>>I doubt if removing the AV broke System Restore. It was probably Norton
>>or McAfee, both of which are bad ideas. You might want to finish
>>removing:
>> Norton:
>> http://service1.symantec.com/SUPPORT...05033108162039
>> McAfee:
>> http://ts.mcafeehelp.com/displaydoc....egoryId=120919
>>
>> If System Restore still won't work after that I don't know what else to
>> suggest.
>>
>> "Denis" <denis@durnian> wrote in message
>> news:...
>>>I uninstalled a trial anti-virus program that came preinstalled with the
>>>machine and installed an accounting and a payroll program. Payroll did
>>>not work properly so I uninstalled and then reinstalled and its ok now.
>>>
>>> I guess taking off anti-virus might have broken System Restore. Is
>>> there any way to get it back other than reinstalling Vista?
>>>
>>>
>>> "Frank Saunders MS-MVP IE,OE/WM" <> wrote in
>>> message news:BC91C0EA-105B-43DF-AB15-...
>>>> "Denis" <denis@durnian> wrote in message
>>>> news:%...
>>>>> This is a brand new machine running Vista Home Premium. I've
>>>>> installed three or four programs, had problems with one of them so
>>>>> uninstalled it. I wanted to see what was available in System Restore
>>>>> and when I run it System Restore window says "System restore does not
>>>>> appear to be functioning correctly on this system. Incompatible
>>>>> version of the serializing package. (0x80070724)". Back and Next
>>>>> buttons are grayed out and the only button available is Cancel.
>>>>>
>>>>> This on a new machine with Vista preinstalled and only been running
>>>>> for a couple of hours! Is there anything I can do to get System
>>>>> Restore to work?
>>>>
>>>> What did you install?
>>>> Some security programs break System Restore.
>>
>

I don't see anything in that article about having more that 3 GB of RAM.
Are you Denis?

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not send email

Hi Denis,

Error message created by System Restore, file backup and Defrag in Windows
Vista:
http://bertk.mvps.org/html/eerrormsgsv.html#2

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org

Denis wrote:
> This is a brand new machine running Vista Home Premium. I've installed
> three or four programs, had problems with one of them so uninstalled
> it. I wanted to see what was available in System Restore and when I run
> it System Restore window says "System restore does not appear to be
> functioning correctly on this system. Incompatible version of the
> serializing package. (0x80070724)". Back and Next buttons are grayed
> out and the only button available is Cancel.
>
> This on a new machine with Vista preinstalled and only been running for
> a couple of hours! Is there anything I can do to get System Restore to work?