Hello John,
Your Product ID is correct, but as it is an OEM installation, any product
support has to be obtained through the OEM, ie Gateway, Dell. Per their
agreement with Microsoft, the OEM has the responsibility for all support,
and that is the reason that your Product ID will show as "invalid" on the
Microsoft support site.
--
Jane, not plain

64 bit enabled :-)
Batteries not included. Braincell on vacation ;-)
MVP Windows Shell/User
"john" <> wrote in message
news:97A1A309-40BD-4818-B4FC-...
> okay the number on the bottom of the laptop is the product key, the number
> microsoft asks for in the email support is the product ID. Here is a
> photo
> of what I get, http://www.fileden.com/files/2006/5/...40/sshot-1.jpg
>
> John
>