Hi heian!
I have several theories as to why your getting that problem with messenger.
1.) Are you in the United States?
Some parts of the .NET Messenger Service (the service that Windows Live
Messenger uses) may not work
outside of the United States at all times.
2.) Are you using Windows XP or Windows Vista?
If you're on Windows XP, you might want to consider checking for
updates via Windows Update.
As for Windows Vista, I'd check to see if the driver for your web cam's
driver is Windows Vista Capable.
3.) Do you have enough system memory?
RAM which is Randomly Accessed Memory or better known as System Memory
is a form of memory for the computer
much like the hard disk drive. However, things that are stored here are
temporary. RAM is usually used for the loading of
applications and the Windows operating system. If you don't have enough RAM,
sometimes a program may behave erratically.
4.) Do you have a dial-up connection or a broadband connection?
Basically, how do you connect to the internet? Is your computer using a
phone line to access the net
or do you have a cable modem, or a wireless network that you connect to? And
if so, what kind of internet
access is it? (Is it always on? or do you have to provide a username and
password?)
5.) Does your ISP permit/allow video web conferencing?
If you're connecting to the internet from home, then this will not
affect you, because most
ISP's will allow you to initiate a video web conference. However if you're
trying to vid-chat from work
chances are, your ISP (which would also be your employer) has blocked the
port necessary for the web cam
stream.
6.) Is your firewall set up correctly?
Firewalls are designed to protect your computer, but they can get in
the way sometimes.
If you have a firewall like Norton Personal Firewall, you might have to set
it up to allow Windows Live
Messenger to access the internet. Don't forget, Windows Firewall will also
need to be configured and if you
have a router, that could contain a built in firewall, which might also need
to be configured. Enabling UPnP
will usually allow programs like Windows Live Messenger to configure these
automatically.
7.) Does your computer administrator allow you to video conference?
If someone else manages your computer (mom, dad, husband, wife, boss)
there's a slight chance that they may have
disabled the computer's ability to allow a web conference.
8.) Is your computer "clean"?
Is your computer free of viruses, spyware, and malware? If you're not
sure about this, consider scanning your computer
using the Windows Live OneCare Safety Scanner from Microsoft.
(
http://safety.live.com)
Some viruses can interfere with Instant Messaging programs and can re-direct
the flow of data, which include but is not limited to the flow of data
coming from the web-cam. (why someone would want to do this, however, is
beyond me.)
~ Kevin
Hi Kevin,
First of all thanks for taking your time to these idea's !!!
I will anwer your questions one by one hereafter:
1. I'm located in the netherlands, and using msn for about 12 years now,
and as far as i remember got only twice problems for a period with msn.
(guess just server problems) further no problem being online.
2. I'm running Xp prof. with all the service pack's installed. The webcam
comes with
its own Xp driver and installing went as it should be.
3. I got the max. of 512Mb for this pc. For testing i had installed once,
only Xp+Sp2,
webcam, mcAfee virus scanner and the latest WLM available. This to
make sure no
other programs are involved. WML worked great, until it comes to video
chat.
4. I got a broadband connection, (6mb downl, 712 up), got a Thomson 510
modem
with is always connected to the internet. (ADSL)
5. Im only msn from home, and i can send and receive incomming (video)
chat requests,
so about the provider there is no port blocking.
6. There are two firewalls 'running'. One is the windows fire wall, which
allows WML to
work, and the other one is the firewall in the modem. Since WML not
using random ports,
we are forced to enable Upnp. The modem is Upnp certified, and WML
also says under
connection that it is a direct, NAT port restricted connection. (an
other upnp port test program
also says that upnp works well)
7. I'm the only one on this pc, so no other accounts are installed
8. I have done once before a clean install, with only windows,
virus-scanner and WLM.
Same problem.
for extra information:
When i videochat with a friend 30 km from here, video was good for a while,
but the sound was nearly
not to understand. Later on, the video freezes and connection stopped.
( only voice-chat works fine ! )
A-ports showed that there was one port directly connected to the IP address
from my contact, but
however i got that message that there was a slow connection, and that the
video quality may be reduced.
Both of the modems were upnp enabled, i had seen it myself.
I had understand from this group that if there is a direct connection
between two computers, the connection
should be not slow. (not dowloading movies at the same time ;-))
Using webcam mic. or headset mic. didn't change lots.
I don't know yet what i can try more.
heian
Similar Threads
Linear Mode
