Can receive emails but not send them

Discussion in 'Windows Vista Mail' started by Sally-May, Jul 19, 2010.

  1. Sally-May

    Sally-May Guest

    We have recently changed broadband from tiscali to sky, we have a tiscali
    email address. I can receive emails but when I try and send an email I get
    the following error message:

    Your server has unexpectedly terminated the connection. Possible causes for
    this include server problems, network problems, or a long period of
    inactivity. Subject 'Re: Under Water Photo Shoot', Account:
    'pop.tiscali.co.uk', Server: 'smtp.tiscali.co.uk', Protocol: SMTP, Port: 25,
    Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

    I have read some of the other comments posted but haven't been able to
    resolve the problem so far.

    Please can anyone help??
     
    Sally-May, Jul 19, 2010
    #1
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  2. Your error message doesn't reflect a typical port 25 block, but we
    should treat for it anyway.
    As a general rule, the owner of the SMTP server you are using must be the
    same as the entity providing your Internet connection at that moment.
    For more on this anti-spamming issue see
    http://www.postcastserver.com/help/Port_25_Blocking.aspx

    The best workaround for your situation is to substitute the SMTP server
    belonging to your connection provider, Sky. This is a bit tricky, but if
    you want to go that route, I can provide more details.

    Gary VanderMolen, Microsoft MVP (Mail)


    "Sally-May" wrote in message news:...

    We have recently changed broadband from tiscali to sky, we have a tiscali
    email address. I can receive emails but when I try and send an email I get
    the following error message:

    Your server has unexpectedly terminated the connection. Possible causes for
    this include server problems, network problems, or a long period of
    inactivity. Subject 'Re: Under Water Photo Shoot', Account:
    'pop.tiscali.co.uk', Server: 'smtp.tiscali.co.uk', Protocol: SMTP, Port: 25,
    Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

    I have read some of the other comments posted but haven't been able to
    resolve the problem so far.

    Please can anyone help??
     
    Gary VanderMolen \(MVP\), Jul 19, 2010
    #2
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  3. Sally-May

    Guest

    "Sally-May" wrote:

    > We have recently changed broadband from tiscali to sky, we have a tiscali
    > email address. I can receive emails but when I try and send an email I get
    > the following error message:
    >
    > Your server has unexpectedly terminated the connection. Possible causes for
    > this include server problems, network problems, or a long period of
    > inactivity. Subject 'Re: Under Water Photo Shoot', Account:
    > 'pop.tiscali.co.uk', Server: 'smtp.tiscali.co.uk', Protocol: SMTP, Port: 25,
    > Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F
    >
    > I have read some of the other comments posted but haven't been able to
    > resolve the problem so far.
    >
    > Please can anyone help??
    >
     
    , Jul 19, 2010
    #3
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