Can't Print in WLM 2011 (Build 15.4.3555.0308)

Discussion in 'Windows Live Mail' started by Monica, Apr 25, 2012.

  1. Monica

    Monica Guest

    I've done some Googling on the problem but haven't found a resolution yet.

    I CAN print in
    Office 2010
    WordPad
    Open Office Writer
    Irfanview
    Adobe Elements 9 AND any other program I choose except WLM 2011 and IE 9

    My printer (HP Officejet 8500 AIO) is set as the default printer.

    Computer is a Dell XPS 8300 running Windows 7 64-bit.
    I don’t get any kind of error message. Just does nothing, as if I didn’t
    click “printâ€.

    Thanks,
    Monica
     
    Monica, Apr 25, 2012
    #1
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  2. Monica

    VanguardLH Guest

    Monica wrote:

    > I've done some Googling on the problem but haven't found a resolution yet.
    >
    > I CAN print in
    > Office 2010
    > WordPad
    > Open Office Writer
    > Irfanview
    > Adobe Elements 9 AND any other program I choose except WLM 2011 and IE 9
    >
    > My printer (HP Officejet 8500 AIO) is set as the default printer.
    >
    > Computer is a Dell XPS 8300 running Windows 7 64-bit.
    > I donÿt get any kind of error message. Just does nothing, as if I didnÿt
    > click ´print¡.


    Do you use any sandboxing software in which IE is configured to load
    (e.g., Sandboxie, BufferZone, DeepFreeze)?

    Do you use any security software that restricts policies or privileges
    on the IE process (e.g., GeSWall) or some HIPS (host intrustion
    prevention system) software that restricts interprocess messaging (e.g.,
    3rd party firewall with HIPS)?

    When you go into IE's File -> Print menu, what printer is selected as
    the default?

    Is the C:\Users\{username}\AppData\Local\Temp\Low\ folder missing? To
    recreate the folder, exit ALL instances of IE. Exit from IE and use
    Task Manager's Processes tab to ensure there are no remaining
    iexplore.exe process listed. Then restart IE which should recreate that
    folder. If the Low folder exists, you may have to reset its privileges;
    see the following KB article on this and other causes and solutions:

    http://support.microsoft.com/kb/973479
     
    VanguardLH, Apr 25, 2012
    #2
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  3. Monica

    Monica Guest

    Thanks for taking the time to help and sorry it's taken me so long to answer
    your questions.

    First off, I lied :eek: I DO get an error message. I just didn't see it
    because it's always in the very back of several open windows. It doesn't
    pop up on top like other error messages do.

    It's a script error: There is no connection for this connection ID. Code:
    0 URL: res://ieframe.dll/preview.js
    Remember, I can print from any other program except for IE (which I don't
    use) I use FF and I CAN print from it.

    No Sandboxing that I know of. I've never heard of it, much less downloaded
    anything like that.

    "Do you use any security software that restricts policies or privileges
    on the IE process?" I don't use IE. I do have the free version of Avast.
    I have Malwarebytes and Spyware Blaster

    My printer is the default printer and is the one highlighted when I choose
    print in IE.

    "Is the C:\Users\{username}\AppData\Local\Temp\Low\ folder missing?"
    Apparently.
    No IE windows were open (donÿt use it), started it and there is still
    nothing under C:\Users\{username}\ except a Desktop folder.
    Under C:\Users\DELL\ I have the all that...
    C/users/dell/appdata/local/temp/low

    Reading article:
    I AM able to "print preview" in IE, just not print.
    Printer driver is up to date

    Thanks

    "VanguardLH" wrote in message news:jn9pqv$uj1$...

    Monica wrote:

    > I've done some Googling on the problem but haven't found a resolution yet.
    >
    > I CAN print in
    > Office 2010
    > WordPad
    > Open Office Writer
    > Irfanview
    > Adobe Elements 9 AND any other program I choose except WLM 2011 and IE 9
    >
    > My printer (HP Officejet 8500 AIO) is set as the default printer.
    >
    > Computer is a Dell XPS 8300 running Windows 7 64-bit.
    > I donÿt get any kind of error message. Just does nothing, as if I didnÿt
    > click ´print¡.


    Do you use any sandboxing software in which IE is configured to load
    (e.g., Sandboxie, BufferZone, DeepFreeze)?

    Do you use any security software that restricts policies or privileges
    on the IE process (e.g., GeSWall) or some HIPS (host intrustion
    prevention system) software that restricts interprocess messaging (e.g.,
    3rd party firewall with HIPS)?

    When you go into IE's File -> Print menu, what printer is selected as
    the default?

    Is the C:\Users\{username}\AppData\Local\Temp\Low\ folder missing? To
    recreate the folder, exit ALL instances of IE. Exit from IE and use
    Task Manager's Processes tab to ensure there are no remaining
    iexplore.exe process listed. Then restart IE which should recreate that
    folder. If the Low folder exists, you may have to reset its privileges;
    see the following KB article on this and other causes and solutions:

    http://support.microsoft.com/kb/973479
     
    Monica, Apr 30, 2012
    #3
  4. Monica

    VanguardLH Guest

    (Note: Ordering of posts was rearranged [bottom-posting order, in this
    case] to eliminate generating a jumbled mess of top- and bottom-posted
    messages. Also had to fix all the missing indentation for quoted
    content that WLM v15 omits [but which v14 did properly].)

    Monica wrote:

    > VanguardLH wrote ...
    >
    >> Monica wrote:
    >>
    >>> I CAN print in {... list of other apps}
    >>>
    >>> My printer (HP Officejet 8500 AIO) is set as the default printer.
    >>>
    >>> Computer is a Dell XPS 8300 running Windows 7 64-bit. I donÿt get
    >>> any kind of error message. Just does nothing, as if I didnÿt click
    >>> ´print¡.

    >>
    >> Do you use any security software that restricts policies or privileges
    >> on the IE process?

    >
    > I don't use IE.


    But WLM does!!!

    Windows Live Mail, Windows Mail, and Outlook Express use the page and
    print settings in Internet Explorer under its File menu. Also, if you
    want to include background images in a print of an e-mail message, you
    have to enable it in IE (Internet Options -> Advanced -> Printing,
    enable the "Print background images and colors" option). Microsoft's
    free e-mail clients are tied to IE to do the printing. If you can't
    print in IE then start there to resolve the problem.

    You could see if resetting IE fixes the printing problem (Internet
    Options -> Advanced -> Reset).

    What add-ons have you installed to Internet Explorer?

    > I do have the free version of Avast.


    Did you temporarily disable all Avast shields to retest printing in WLM?
    Did you check the auto-sandbox for free Avast to make sure IE (or other
    apps) aren't listed to get sandboxed?

    > I have Malwarebytes and Spyware Blaster.


    Presumably you have the free version of MalwareBytes (with no real-time
    protection). If you have the payware version which includes its
    on-access (real-time) monitor then temporarily disable it, too, and
    retest printing.

    >> Is the C:\Users\{username}\AppData\Local\Temp\Low\ folder missing?

    >
    > Apparently. No IE windows were open (donÿt use it), started it and
    > there is still nothing under C:\Users\{username}\ except a Desktop
    > folder. Under C:\Users\DELL\ I have the all that...
    > C/users/dell/appdata/local/temp/low


    If Desktop is the only folder under C:\Users\<youraccount> then just
    where is IE's TIF (Temporary Internet Files) folder? I don't have IE9
    but for IE8 you go to Internet Options -> General tab -> Browsing
    history -> Settings and look at the value for "Current location". What
    is the FULL path to where IE9 saves its temp files?

    Where is your account's temp folder? When you enter %temp% in the
    address bar in Windows Explorer, where are you taken. What's the folder
    name with its full path?

    Did you configure Windows Explorer to show ALL folders or files or are
    some still hidden from view?

    The temp\Low folder MUST exist according to the KB article; else, you
    must disable UAC protection. Unless YOU are logging under the "Dell"
    Windows account, it doesn't matter if there is or is not a temp\Low
    folder under that account's profile. The temp\Low folder has to be
    under YOUR user profile (i.e., it must exist under YOUR account).

    > Reading article:
    > I AM able to "print preview" in IE, just not print.


    Looking at a preview is NOT using the printer or its driver. You
    haven't yet used the app's print engine and gotten out of the app (IE9)
    to use the device.

    > Printer driver is up to date


    Method #1 in the Microsoft KB article addresses printer driver issues
    but that's not the only cause that the article addresses.

    Did you try Method #2 where you logon under an admin-level account to
    test if printing then worked from IE9? Did you try Method #3 to disable
    Protected Mode in IE9 and retest printing from IE9? Did you try Method
    #4 where you recreate the temp\Low folder yourself and also set the
    proper privileges on it (or use the FixIt button to do that)? Did you
    then try Method #5 where you reset to low integrity on the Low folder?

    Have you tried switching back to IE9 as the default web browser and
    retest printing from IE9 to see if it then works? If that works, retest
    printing in WLM. Then switch to a different web browser as the default
    and again retest printing in IE9 and WLM. I don't know that WLM demands
    IE be the default web browser for printing to work but it's a
    possibility.

    > I DO get an error message. It's a script error:
    > There is no connection for this connection ID.
    > Code: 0 URL: res://ieframe.dll/preview.js


    Try running in a command shell:

    cd /d %windir%\system32
    regsvr32.exe ole32.dll

    If that doesn't work by itself, you can try using the scripts (or do the
    regsvr32 commands yourself within them) listed at:

    http://iefaq.info/index.php?action=artikel&cat=42&id=133&artlang=en

    They address a slew of problems with IE. Since you have a 64-bit
    version of Windows, you'll probably have to run both the 32- and 64-bit
    versions of the scripts (unless the 64-bit include the 32-bit
    registrations).

    One of the problems it mentions as to why these registrations get
    corrupted or disappear is from lazy use of registry cleaners. The user
    is the ultimate authority to know if the changes proposed by a registry
    cleaner are valid or wanted. Have you been using any registry cleaners?
    Many of them don't support 64-bit Windows.
     
    VanguardLH, Apr 30, 2012
    #4
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