Can't send e-mails - asks me to enter user name & password

Discussion in 'Windows Live Mail' started by Prairieman, Jul 26, 2010.

  1. Prairieman

    Prairieman Guest

    I can receive e-mails but not send them.

    Dialogue box states:
    "Please enter your user name and password for the following server.
    server: smtp.frontier.com
    user name: ___________
    password: _____________"

    (I've not filled in user name & password here.)

    Is this a settings, or hardware (server) problem?
    Do I fix by changing live mail settings, or call my DSL provider regarding
    their modem/router?
     
    Prairieman, Jul 26, 2010
    #1
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  2. Prairieman

    Bruce Hagen Guest

    Has this e-mail account ever worked? You can't have an e-mail account
    without a username and password.

    Tools | Accounts | Mail | Properties | Servers. Is there a username and PW
    set up there? It won't work without one.
    --
    Bruce Hagen
    MS-MVP [Mail]
    Imperial Beach, CA


    "Prairieman" <> wrote in message
    news:...
    >I can receive e-mails but not send them.
    >
    > Dialogue box states:
    > "Please enter your user name and password for the following server.
    > server: smtp.frontier.com
    > user name: ___________
    > password: _____________"
    >
    > (I've not filled in user name & password here.)
    >
    > Is this a settings, or hardware (server) problem?
    > Do I fix by changing live mail settings, or call my DSL provider
    > regarding
    > their modem/router?
     
    Bruce Hagen, Jul 27, 2010
    #2
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  3. That server uses SMTP Authentication.

    In Outlook Express/Vista Windows Mail/Windows Live Mail SMTP
    Authentication is specified at Tools (ALT+T), Accounts, Mail,
    Properties, Servers, Outgoing Mail Server, My Server Requires
    Authentication.

    Also click the SETTINGS button there. Usually you tell it to use the
    same settings as the Incoming server. You may have it set to use
    specific settings and they are missing or wrong.

    --

    Mike - http://TechHelp.Santovec.us



    "Prairieman" <> wrote in message
    news:...
    > I can receive e-mails but not send them.
    >
    > Dialogue box states:
    > "Please enter your user name and password for the following server.
    > server: smtp.frontier.com
    > user name: ___________
    > password: _____________"
    >
    > (I've not filled in user name & password here.)
    >
    > Is this a settings, or hardware (server) problem?
    > Do I fix by changing live mail settings, or call my DSL provider
    > regarding
    > their modem/router?
     
    Michael Santovec, Jul 27, 2010
    #3
  4. When you get that repeated prompt for username and password, click Cancel,
    which should then produce an error message. Right-click on your error message,
    copy, then paste it into a reply here. We can't do much troubleshooting without
    the complete error message.

    Gary VanderMolen, Microsoft MVP (Mail)


    "Prairieman" wrote in message news:...

    I can receive e-mails but not send them.

    Dialogue box states:
    "Please enter your user name and password for the following server.
    server: smtp.frontier.com
    user name: ___________
    password: _____________"

    (I've not filled in user name & password here.)

    Is this a settings, or hardware (server) problem?
    Do I fix by changing live mail settings, or call my DSL provider regarding
    their modem/router?
     
    Gary VanderMolen, Jul 27, 2010
    #4
  5. Prairieman

    tcosta Guest

    Bruce, You seem to know what you're talking about... maybe you can help me.
    my live.com email address was working fine on my iphone, until recently. I
    had changed my password earlier, and went into settings to change it there as
    well, but when I try to send mail from that livemail account, it says
    username and password are incorrect, even though i corrected it in my mail
    settings. any suggestions? It is working from my home computer after some
    trouble there as well...
    any suggestions are really appreciated.
    thanks.

    "Bruce Hagen" wrote:

    > Has this e-mail account ever worked? You can't have an e-mail account
    > without a username and password.
    >
    > Tools | Accounts | Mail | Properties | Servers. Is there a username and PW
    > set up there? It won't work without one.
    > --
    > Bruce Hagen
    > MS-MVP [Mail]
    > Imperial Beach, CA
    >
    >
    > "Prairieman" <> wrote in message
    > news:...
    > >I can receive e-mails but not send them.
    > >
    > > Dialogue box states:
    > > "Please enter your user name and password for the following server.
    > > server: smtp.frontier.com
    > > user name: ___________
    > > password: _____________"
    > >
    > > (I've not filled in user name & password here.)
    > >
    > > Is this a settings, or hardware (server) problem?
    > > Do I fix by changing live mail settings, or call my DSL provider
    > > regarding
    > > their modem/router?

    >
    > .
    >
     
    tcosta, Jul 28, 2010
    #5
  6. Are you able to receive on the Live Account?

    Live uses SMTP Authentication which means that sending also requires a
    user name and password. Most mail clients have a setting for sending to
    use the same user name and password as POP3 does for receiving. But the
    iPhone might have separate POP3 and SMTP settings. So check that the
    SMTP user name and password are the same as your POP3 ones.

    --

    Mike - http://TechHelp.Santovec.us



    "tcosta" <> wrote in message
    news:...
    > Bruce, You seem to know what you're talking about... maybe you can
    > help me.
    > my live.com email address was working fine on my iphone, until
    > recently. I
    > had changed my password earlier, and went into settings to change it
    > there as
    > well, but when I try to send mail from that livemail account, it says
    > username and password are incorrect, even though i corrected it in my
    > mail
    > settings. any suggestions? It is working from my home computer after
    > some
    > trouble there as well...
    > any suggestions are really appreciated.
    > thanks.
    >
    > "Bruce Hagen" wrote:
    >
    >> Has this e-mail account ever worked? You can't have an e-mail account
    >> without a username and password.
    >>
    >> Tools | Accounts | Mail | Properties | Servers. Is there a username
    >> and PW
    >> set up there? It won't work without one.
    >> --
    >> Bruce Hagen
    >> MS-MVP [Mail]
    >> Imperial Beach, CA
    >>
    >>
    >> "Prairieman" <> wrote in message
    >> news:...
    >> >I can receive e-mails but not send them.
    >> >
    >> > Dialogue box states:
    >> > "Please enter your user name and password for the following server.
    >> > server: smtp.frontier.com
    >> > user name: ___________
    >> > password: _____________"
    >> >
    >> > (I've not filled in user name & password here.)
    >> >
    >> > Is this a settings, or hardware (server) problem?
    >> > Do I fix by changing live mail settings, or call my DSL provider
    >> > regarding
    >> > their modem/router?

    >>
    >> .
    >>
     
    Michael Santovec, Jul 28, 2010
    #6
  7. Prairieman

    ...winston Guest

    See this article for applicability
    http://support.apple.com/kb/TS2621
    - Fyi....close the desktop email client and then test the iPhone(and vice versa)

    Your iPhone should have settings for 'User Name' and 'Password' for both Incoming and Outgoing server.
    - Ensure the username in each location meets the requirements for that email address.

    If the account is Hotmail type account(live.com, hotmail.com, msn.com etc) the full is required(e.g.
    )
    For Hotmail type accounts...settings can be found here applicable to iPhone and iPod Touch
    Hotmail and MSN Accounts POP3/SMTP Access
    http://liveunplugged.spaces.live.com/blog/cns!F92775FC46A390CA!422.entry



    --
    ....winston
    ms-mvp mail

    "tcosta" wrote in message news:...

    Bruce, You seem to know what you're talking about... maybe you can help me.
    my live.com email address was working fine on my iphone, until recently. I
    had changed my password earlier, and went into settings to change it there as
    well, but when I try to send mail from that livemail account, it says
    username and password are incorrect, even though i corrected it in my mail
    settings. any suggestions? It is working from my home computer after some
    trouble there as well...
    any suggestions are really appreciated.
    thanks.

    "Bruce Hagen" wrote:

    > Has this e-mail account ever worked? You can't have an e-mail account
    > without a username and password.
    >
    > Tools | Accounts | Mail | Properties | Servers. Is there a username and PW
    > set up there? It won't work without one.
    > --
    > Bruce Hagen
    > MS-MVP [Mail]
    > Imperial Beach, CA
    >
    >
    > "Prairieman" <> wrote in message
    > news:...
    > >I can receive e-mails but not send them.
    > >
    > > Dialogue box states:
    > > "Please enter your user name and password for the following server.
    > > server: smtp.frontier.com
    > > user name: ___________
    > > password: _____________"
    > >
    > > (I've not filled in user name & password here.)
    > >
    > > Is this a settings, or hardware (server) problem?
    > > Do I fix by changing live mail settings, or call my DSL provider
    > > regarding
    > > their modem/router?

    >
    > .
    >
     
    ...winston, Jul 30, 2010
    #7
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