IE 7 won't load Excite.com

Discussion in 'Internet Explorer' started by Kevin, Dec 10, 2007.

  1. Kevin

    Kevin Guest

    I can't get to my Excite email because Internet Explorer 7, running under
    Vista Home Premium and XP (on my laptop) won't load the web page. It won't
    even click the link to anything with "excite" in the URL. Any ideas? All
    other pages load with no problems.
     
    Kevin, Dec 10, 2007
    #1
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  2. "Kevin" <> wrote in message
    news:D...
    >I can't get to my Excite email because Internet Explorer 7, running under
    >Vista Home Premium and XP (on my laptop) won't load the web page. It won't
    >even click the link to anything with "excite" in the URL. Any ideas? All
    >other pages load with no problems.


    Check C:\Windows\System32\Drivers\etc for a file named HOSTS with no
    extension. (Not Hosts.sam)
    Make sure Windows is set to show hidden files and folders and is NOT set to
    hide extensions for known file types.
    If HOSTS exists, rename it to HOSTS.OLD
    Reboot an try again.

    Or, In a Cmd window, enter
    ipconfig /flushdns
    then clear your TIF also, and re-boot.

    --
    Frank Saunders MS-MVP IE,OE/WM
    www.fjsmjs.com
    Do not send email
     
    Frank Saunders MS-MVP IE,OE/WM, Dec 11, 2007
    #2
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  3. Kevin

    Kevin Guest

    "Frank Saunders MS-MVP IE,OE/WM" <> wrote in message
    news:...
    > "Kevin" <> wrote in message
    > news:D...
    >>I can't get to my Excite email because Internet Explorer 7, running under
    >>Vista Home Premium and XP (on my laptop) won't load the web page. It
    >>won't even click the link to anything with "excite" in the URL. Any
    >>ideas? All other pages load with no problems.

    >
    > Check C:\Windows\System32\Drivers\etc for a file named HOSTS with no
    > extension. (Not Hosts.sam)
    > Make sure Windows is set to show hidden files and folders and is NOT set
    > to hide extensions for known file types.
    > If HOSTS exists, rename it to HOSTS.OLD
    > Reboot an try again.
    >
    > Or, In a Cmd window, enter
    > ipconfig /flushdns
    > then clear your TIF also, and re-boot.
    >
    > --
    > Frank Saunders MS-MVP IE,OE/WM
    > www.fjsmjs.com
    > Do not send email


    Why is Excite the only domain I cannot access? I can surf to any other URL
    on the web, but not to Excite. And under both XP and Vista. Is this issue
    exclusive to IE 7 only?
     
    Kevin, Dec 11, 2007
    #3
  4. "Kevin" <> wrote in message
    news:...
    >
    > "Frank Saunders MS-MVP IE,OE/WM" <> wrote in message
    > news:...
    >> "Kevin" <> wrote in message
    >> news:D...
    >>>I can't get to my Excite email because Internet Explorer 7, running under
    >>>Vista Home Premium and XP (on my laptop) won't load the web page. It
    >>>won't even click the link to anything with "excite" in the URL. Any
    >>>ideas? All other pages load with no problems.

    >>
    >> Check C:\Windows\System32\Drivers\etc for a file named HOSTS with no
    >> extension. (Not Hosts.sam)
    >> Make sure Windows is set to show hidden files and folders and is NOT set
    >> to hide extensions for known file types.
    >> If HOSTS exists, rename it to HOSTS.OLD
    >> Reboot an try again.
    >>
    >> Or, In a Cmd window, enter
    >> ipconfig /flushdns
    >> then clear your TIF also, and re-boot.

    >
    > Why is Excite the only domain I cannot access? I can surf to any other
    > URL on the web, but not to Excite. And under both XP and Vista. Is this
    > issue exclusive to IE 7 only?


    Did you do what I suggested?

    --
    Frank Saunders MS-MVP IE,OE/WM
    www.fjsmjs.com
    Do not send email
     
    Frank Saunders MS-MVP IE,OE/WM, Dec 12, 2007
    #4
  5. Kevin

    Kevin Guest

    "Frank Saunders MS-MVP IE,OE/WM" <> wrote in message
    news:...
    > "Kevin" <> wrote in message
    > news:...
    >>
    >> "Frank Saunders MS-MVP IE,OE/WM" <> wrote in
    >> message news:...
    >>> "Kevin" <> wrote in message
    >>> news:D...
    >>>>I can't get to my Excite email because Internet Explorer 7, running
    >>>>under Vista Home Premium and XP (on my laptop) won't load the web page.
    >>>>It won't even click the link to anything with "excite" in the URL. Any
    >>>>ideas? All other pages load with no problems.
    >>>
    >>> Check C:\Windows\System32\Drivers\etc for a file named HOSTS with no
    >>> extension. (Not Hosts.sam)
    >>> Make sure Windows is set to show hidden files and folders and is NOT set
    >>> to hide extensions for known file types.
    >>> If HOSTS exists, rename it to HOSTS.OLD
    >>> Reboot an try again.
    >>>
    >>> Or, In a Cmd window, enter
    >>> ipconfig /flushdns
    >>> then clear your TIF also, and re-boot.

    >>
    >> Why is Excite the only domain I cannot access? I can surf to any other
    >> URL on the web, but not to Excite. And under both XP and Vista. Is this
    >> issue exclusive to IE 7 only?

    >
    > Did you do what I suggested?


    Yep. For some reason, IE 7 will not allow me to load the page at
    www.excite.com and, also strange, does not respond to search queries with
    phrases like "internet explorer 7 will not load excite home page" or "unable
    to access excite email". Now, if I delete the word "excite" in those
    queries, I get a response.

    I vaguely recall seeing somewhere that some people were experiencing the
    same issue and were being told that in some circles Excite is considered to
    be spyware prone and a security risk so IE was not allowing access to the
    Excite domain. This is a very vague recollection on my part.


    >
    > --
    > Frank Saunders MS-MVP IE,OE/WM
    > www.fjsmjs.com
    > Do not send email
     
    Kevin, Dec 12, 2007
    #5
  6. "Kevin" <> wrote in message
    news:...
    >
    > "Frank Saunders MS-MVP IE,OE/WM" <> wrote in message
    > news:...
    >> "Kevin" <> wrote in message
    >> news:...
    >>>
    >>> "Frank Saunders MS-MVP IE,OE/WM" <> wrote in
    >>> message news:...
    >>>> "Kevin" <> wrote in message
    >>>> news:D...
    >>>>>I can't get to my Excite email because Internet Explorer 7, running
    >>>>>under Vista Home Premium and XP (on my laptop) won't load the web page.
    >>>>>It won't even click the link to anything with "excite" in the URL. Any
    >>>>>ideas? All other pages load with no problems.
    >>>>
    >>>> Check C:\Windows\System32\Drivers\etc for a file named HOSTS with no
    >>>> extension. (Not Hosts.sam)
    >>>> Make sure Windows is set to show hidden files and folders and is NOT
    >>>> set to hide extensions for known file types.
    >>>> If HOSTS exists, rename it to HOSTS.OLD
    >>>> Reboot an try again.
    >>>>
    >>>> Or, In a Cmd window, enter
    >>>> ipconfig /flushdns
    >>>> then clear your TIF also, and re-boot.
    >>>
    >>> Why is Excite the only domain I cannot access? I can surf to any other
    >>> URL on the web, but not to Excite. And under both XP and Vista. Is
    >>> this issue exclusive to IE 7 only?

    >>
    >> Did you do what I suggested?

    >
    > Yep. For some reason, IE 7 will not allow me to load the page at
    > www.excite.com and, also strange, does not respond to search queries with
    > phrases like "internet explorer 7 will not load excite home page" or
    > "unable to access excite email". Now, if I delete the word "excite" in
    > those queries, I get a response.
    >
    > I vaguely recall seeing somewhere that some people were experiencing the
    > same issue and were being told that in some circles Excite is considered
    > to be spyware prone and a security risk so IE was not allowing access to
    > the Excite domain. This is a very vague recollection on my part.



    1. Incompatible add-ons: What if you right click the IE icon on the desktop
    and choose Start Without Add-ons?
    Or go to Start | All Programs | Accessories | System Tools | Internet
    Explorer (No Add-ons).

    2. Tools | Internet Options | Advanced
    Scroll to the bottom and click Reset Internet Explorer Settings. See this
    article first:
    How to use Reset Internet Explorer Settings (RIES):
    http://support.microsoft.com/kb/923737
    Note that the Reset IE Settings button will delete AutoComplete date (such
    as passwords.) Do you have those backed up?

    3. Malware already installed on the computer: Help with malware
    All MS-MVP Sites.
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://www.elephantboycomputers.com/page2.html#Removing_Malware
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/darnit.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm

    Unexplained computer behavior may be caused by deceptive software.
    http://support.microsoft.com/kb/827315

    So How Did I Get Infected Anyway?
    For quite a few people it's by installing programs like Messenger Plus,
    whose ads for
    malware don't identify the malware as such and try to convince you that you
    owe it to the author. See also:
    http://www.wilderssecurity.com/showthread.php?t=27971
    Don't ever do a "default" install of anything. Always choose Custom and see
    what else is being carried along. Don't install any extras you're not sure
    of.

    You might also try the steps here:
    "Internet Explorer stops responding, stops working, or restarts"
    http://support.microsoft.com/gp/pc_ie_intro

    --
    Frank Saunders MS-MVP IE,OE/WM
    www.fjsmjs.com
    Do not send email
     
    Frank Saunders MS-MVP IE,OE/WM, Dec 12, 2007
    #6
  7. Kevin

    Kevin Guest

    "Frank Saunders MS-MVP IE,OE/WM" <> wrote in message
    news:...
    > "Kevin" <> wrote in message
    > news:...
    >>
    >> "Frank Saunders MS-MVP IE,OE/WM" <> wrote in
    >> message news:...
    >>> "Kevin" <> wrote in message
    >>> news:...
    >>>>
    >>>> "Frank Saunders MS-MVP IE,OE/WM" <> wrote in
    >>>> message news:...
    >>>>> "Kevin" <> wrote in message
    >>>>> news:D...
    >>>>>>I can't get to my Excite email because Internet Explorer 7, running
    >>>>>>under Vista Home Premium and XP (on my laptop) won't load the web
    >>>>>>page. It won't even click the link to anything with "excite" in the
    >>>>>>URL. Any ideas? All other pages load with no problems.
    >>>>>
    >>>>> Check C:\Windows\System32\Drivers\etc for a file named HOSTS with no
    >>>>> extension. (Not Hosts.sam)
    >>>>> Make sure Windows is set to show hidden files and folders and is NOT
    >>>>> set to hide extensions for known file types.
    >>>>> If HOSTS exists, rename it to HOSTS.OLD
    >>>>> Reboot an try again.
    >>>>>
    >>>>> Or, In a Cmd window, enter
    >>>>> ipconfig /flushdns
    >>>>> then clear your TIF also, and re-boot.
    >>>>
    >>>> Why is Excite the only domain I cannot access? I can surf to any other
    >>>> URL on the web, but not to Excite. And under both XP and Vista. Is
    >>>> this issue exclusive to IE 7 only?
    >>>
    >>> Did you do what I suggested?

    >>
    >> Yep. For some reason, IE 7 will not allow me to load the page at
    >> www.excite.com and, also strange, does not respond to search queries with
    >> phrases like "internet explorer 7 will not load excite home page" or
    >> "unable to access excite email". Now, if I delete the word "excite" in
    >> those queries, I get a response.
    >>
    >> I vaguely recall seeing somewhere that some people were experiencing the
    >> same issue and were being told that in some circles Excite is considered
    >> to be spyware prone and a security risk so IE was not allowing access to
    >> the Excite domain. This is a very vague recollection on my part.

    >
    >
    > 1. Incompatible add-ons: What if you right click the IE icon on the
    > desktop
    > and choose Start Without Add-ons?
    > Or go to Start | All Programs | Accessories | System Tools | Internet
    > Explorer (No Add-ons).
    >
    > 2. Tools | Internet Options | Advanced
    > Scroll to the bottom and click Reset Internet Explorer Settings. See this
    > article first:
    > How to use Reset Internet Explorer Settings (RIES):
    > http://support.microsoft.com/kb/923737
    > Note that the Reset IE Settings button will delete AutoComplete date (such
    > as passwords.) Do you have those backed up?
    >
    > 3. Malware already installed on the computer: Help with malware
    > All MS-MVP Sites.
    > http://aumha.org/a/parasite.htm
    > http://aumha.org/a/quickfix.htm
    > http://www.elephantboycomputers.com/page2.html#Removing_Malware
    > http://mvps.org/winhelp2002/unwanted.htm
    > http://inetexplorer.mvps.org/darnit.html
    > http://www.mvps.org/sramesh2k/Malware_Defence.htm
    >
    > Unexplained computer behavior may be caused by deceptive software.
    > http://support.microsoft.com/kb/827315
    >
    > So How Did I Get Infected Anyway?
    > For quite a few people it's by installing programs like Messenger Plus,
    > whose ads for
    > malware don't identify the malware as such and try to convince you that
    > you
    > owe it to the author. See also:
    > http://www.wilderssecurity.com/showthread.php?t=27971
    > Don't ever do a "default" install of anything. Always choose Custom and
    > see
    > what else is being carried along. Don't install any extras you're not
    > sure
    > of.
    >
    > You might also try the steps here:
    > "Internet Explorer stops responding, stops working, or restarts"
    > http://support.microsoft.com/gp/pc_ie_intro
    >
    > --
    > Frank Saunders MS-MVP IE,OE/WM
    > www.fjsmjs.com
    > Do not send email


    Thanks! I'll look into it. All my security software has scanned the system
    with no issues reported.
     
    Kevin, Dec 13, 2007
    #7
  8. Kevin

    Billjf Guest

    This is most likely caused by Spybot Search & Destroy and disabling its
    pluggin in IE will allow excite.com to be entered.

    To do this:

    - Open Spybot Search & Destroy
    - Click on Mode at the top left and switch to Advanced mode
    - Answer YES to the warning
    - Click on Tools at bottom left
    - Click on Resident in list on left
    - Uncheck Resident "SDHelper"
    - Close Spybot and IE
    Open IE and you should now be able to access excite.com


    --
    Billjf
    http://www.techtalkz.com - Technology and Computer Troubleshooting Forums
     
    Billjf, Jan 16, 2008
    #8
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