Live Mail and Avast Problems

Discussion in 'Windows Live Mail' started by Bertie Doe, Feb 7, 2013.

  1. Bertie Doe

    Bertie Doe Guest

    Yesterday my Avast (free) AV went down. Not a serious problem, I need to
    delete it and re-install.

    More seriously, WLM also went down both sending and receiving mail, I don't
    know if this may have any connection with Avast?

    I'm using Win7 Pro and Virgin as ISP. I went to 'Virgin settings' and made
    some changes:-

    SMTP Port 465 (was 25) and changed to smtp.virgin.net (was virginmedia.com)

    POP3 Port 995 (was 110) and changed to pop.virgin.net (ditto)

    Rebooted but still no joy. Any help appreciated TIA.
    Bertie Doe, Feb 7, 2013
    #1
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  2. Bertie Doe

    StephenB Guest

    Avast "going down" coupled with a failure of Windows Live Mail sounds like you
    had Avast providing email "protection" and it is broken. When antivirus software
    claims to protect your mail, it inserts itself as a proxy between your mail
    program and the network connection.
    Fix the Avast issue, disable email protection as it is basically smoke and
    mirrors anyway, and your email problem should go away.
    Not a topic for this newsgroup, but the failure of your antivirus program may
    well be due to an infection by malware. I'd take care to check that out with a
    3rd party online scanner or on demand scan before attempting to
    uninstall/reinstall Avast.
    -steve

    "Bertie Doe" <> wrote:

    >Yesterday my Avast (free) AV went down. Not a serious problem, I need to
    >delete it and re-install.
    >
    >More seriously, WLM also went down both sending and receiving mail, I don't
    >know if this may have any connection with Avast?
    >
    >I'm using Win7 Pro and Virgin as ISP. I went to 'Virgin settings' and made
    >some changes:-
    >
    >SMTP Port 465 (was 25) and changed to smtp.virgin.net (was virginmedia.com)
    >
    >POP3 Port 995 (was 110) and changed to pop.virgin.net (ditto)
    >
    >Rebooted but still no joy. Any help appreciated TIA.
    >

    --
    Stephen Boots
    Microsoft MVP - Windows Live
    StephenB, Feb 8, 2013
    #2
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  3. Bertie Doe

    Bertie Doe Guest

    Thanks Stephen, that's spot on, it was indeed Avast breakdown that stopped
    my emails. I've reinstalled Avast and changed the Ports back to the original
    default numbers and everything is working.

    I'd better inform Virgin.media online support team, that you've solved the
    problem and they can cease scratching their heads :)
    Thanks again.
    Bertie

    "StephenB" wrote in message
    news:...

    Avast "going down" coupled with a failure of Windows Live Mail sounds like
    you
    had Avast providing email "protection" and it is broken. When antivirus
    software
    claims to protect your mail, it inserts itself as a proxy between your mail
    program and the network connection.
    Fix the Avast issue, disable email protection as it is basically smoke and
    mirrors anyway, and your email problem should go away.
    Not a topic for this newsgroup, but the failure of your antivirus program
    may
    well be due to an infection by malware. I'd take care to check that out with
    a
    3rd party online scanner or on demand scan before attempting to
    uninstall/reinstall Avast.
    -steve

    "Bertie Doe" <> wrote:

    >Yesterday my Avast (free) AV went down. Not a serious problem, I need to
    >delete it and re-install.
    >
    >More seriously, WLM also went down both sending and receiving mail, I don't
    >know if this may have any connection with Avast?
    >
    >I'm using Win7 Pro and Virgin as ISP. I went to 'Virgin settings' and made
    >some changes:-
    >
    >SMTP Port 465 (was 25) and changed to smtp.virgin.net (was virginmedia.com)
    >
    >POP3 Port 995 (was 110) and changed to pop.virgin.net (ditto)
    >
    >Rebooted but still no joy. Any help appreciated TIA.
    >
    Bertie Doe, Feb 8, 2013
    #3
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