Need Help with crashed computer after update

Discussion in 'Windows Vista Installation' started by galyenp, Jul 6, 2009.

  1. galyenp

    galyenp Guest

    I have a gateway MT3422 that I have had for 2 years and it came with
    vista. I have had to restore my computer once since I have had it and
    never had any serious problems with it. 3 months ago, my computer was
    trying to install SP1 and when the computer restarts, it goes to a blue
    screen, then into a black screen and it says "error, calling
    phyllat...can not find operating system" and it locks up. I push
    ALT+CTRL+DEL to reset it and it reboots and says the upgrade did not
    install and gives me the option to reinstall it. After 3 months of
    trying, I gave up and ignored my computer to download and install the
    service pack.

    Then one day, it actually installed SP1 and when it restarted, it said
    "error, do you wish to launch system restore (recommended)" I did and it
    went to a black screen for 4 hours - no cpu or aything running or eve
    the blue cpu light to show its running. No fan on, no noise from the
    processor. I shut my computer off and it doesnt ever go to the windows
    vista loading screen.

    Ive tried to boot in safe mode and it gets hung up on
    system/windows32.....drv and never goes any further and gets caught in a
    loop. I pushed f8 to launch the repair mode, and it gets caught in a
    loop. I put i my restore disc that came with my laptop and when I ask it
    to install windows vista, it gets caught in a loop. tried to do a system
    restore and it cant because my C drive is corrupted.

    Is there anything I ca do or is my computer toast? I really have no
    more money for another computer...and I need my computer for school. Any
    thoughts or ideas are greatly appreciated!


    --
    galyenp
     
    galyenp, Jul 6, 2009
    #1
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  2. galyenp

    galyenp Guest

    Sorry for a double post but the file the computer gets stuck on in safe
    mode is:

    Loaded: \Windows\system32\drivers\crcdisk.sys


    --
    galyenp
     
    galyenp, Jul 6, 2009
    #2
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  3. galyenp

    Chad Harris Guest

    "galyenp" <> wrote in message
    news:...
    >
    > I have a gateway MT3422 that I have had for 2 years and it came with
    > vista. I have had to restore my computer once since I have had it and
    > never had any serious problems with it. 3 months ago, my computer was
    > trying to install SP1 and when the computer restarts, it goes to a blue
    > screen, then into a black screen and it says "error, calling
    > phyllat...can not find operating system" and it locks up. I push
    > ALT+CTRL+DEL to reset it and it reboots and says the upgrade did not
    > install and gives me the option to reinstall it. After 3 months of
    > trying, I gave up and ignored my computer to download and install the
    > service pack.
    >
    > Then one day, it actually installed SP1 and when it restarted, it said
    > "error, do you wish to launch system restore (recommended)" I did and it
    > went to a black screen for 4 hours - no cpu or aything running or eve
    > the blue cpu light to show its running. No fan on, no noise from the
    > processor. I shut my computer off and it doesnt ever go to the windows
    > vista loading screen.
    >
    > Ive tried to boot in safe mode and it gets hung up on
    > system/windows32.....drv and never goes any further and gets caught in a
    > loop. I pushed f8 to launch the repair mode, and it gets caught in a
    > loop. I put i my restore disc that came with my laptop and when I ask it
    > to install windows vista, it gets caught in a loop. tried to do a system
    > restore and it cant because my C drive is corrupted.
    >
    > Is there anything I ca do or is my computer toast? I really have no
    > more money for another computer...and I need my computer for school. Any
    > thoughts or ideas are greatly appreciated!
    >
    > --
    > --
    > galyenp

    ____________________

    Hi gaylenp--

    There are constructive things you can do. My objective isn't to use the
    repair disk that came with the pc. That would restore Vista to a factory
    default and you lose all your stuff. I want you to make a repair disc
    that's identical to the Startup Repair and Bootrec tools you'd get if you
    went out and bought a Vista DVD from MSFT somewhere.

    you can download a Repair Disk with all of Startup Repair's
    options from here:

    Download Vista Repair Disk
    http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/

    How to Use Startup Repair from the Vista DVD or the Repair Disk you make:
    http://www.bleepingcomputer.com/tutorials/tutorial142.html

    http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx

    1) First try 3 options from Startup Repair. If you have a Vista DVD then
    restart with it in the drive>press any key to boot from it and run Startup
    Repair. From Startup Repair you have 3 good tools with an excellent chance
    of fixing your system. If you don't have a Vista DVD from which to boot to
    Startup Repair, no problem, Download the .iso from the link below and
    burn it, and you'll have the Microsoft Vista Repair Disk with Startup
    Repair.

    Download Vista Repair Disk
    http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/

    How to Use Startup Repair from the Vista DVD or the Repair Disk you make:

    http://www.bleepingcomputer.com/tutorials/tutorial142.html

    http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx

    2) If Startup Repair does not get your Vista back, then use the 3 bootrec
    commands from the command prompt available on the Statup Repair Menu:

    The menu I refer to is in this set of directions with a grey background.

    http://vistahomepremium.windowsreinstall.com/repairstartup/repairstartup.htm

    Those are:

    bootrec /fixmbr
    bootrec /fixboot
    bootrec /rebuildbcd

    3) If my second option doesn't work, then try System restore from the
    Startup Repair list.

    Good luck,

    CH
     
    Chad Harris, Jul 7, 2009
    #3
  4. galyenp

    galyenp Guest

    Chad Harris;1083097 Wrote:
    > "galyenp" <> wrote in message
    > news:...> > >
    > > >
    > > > I have a gateway MT3422 that I have had for 2 years and it came with
    > > > vista. I have had to restore my computer once since I have had it and
    > > > never had any serious problems with it. 3 months ago, my computer was
    > > > trying to install SP1 and when the computer restarts, it goes to a

    > > blue
    > > > screen, then into a black screen and it says "error, calling
    > > > phyllat...can not find operating system" and it locks up. I push
    > > > ALT+CTRL+DEL to reset it and it reboots and says the upgrade did not
    > > > install and gives me the option to reinstall it. After 3 months of
    > > > trying, I gave up and ignored my computer to download and install the
    > > > service pack.
    > > >
    > > > Then one day, it actually installed SP1 and when it restarted, it

    > > said
    > > > "error, do you wish to launch system restore (recommended)" I did and

    > > it
    > > > went to a black screen for 4 hours - no cpu or aything running or eve
    > > > the blue cpu light to show its running. No fan on, no noise from the
    > > > processor. I shut my computer off and it doesnt ever go to the

    > > windows
    > > > vista loading screen.
    > > >
    > > > Ive tried to boot in safe mode and it gets hung up on
    > > > system/windows32.....drv and never goes any further and gets caught

    > > in a
    > > > loop. I pushed f8 to launch the repair mode, and it gets caught in a
    > > > loop. I put i my restore disc that came with my laptop and when I ask

    > > it
    > > > to install windows vista, it gets caught in a loop. tried to do a

    > > system
    > > > restore and it cant because my C drive is corrupted.
    > > >
    > > > Is there anything I ca do or is my computer toast? I really have no
    > > > more money for another computer...and I need my computer for school.

    > > Any
    > > > thoughts or ideas are greatly appreciated!
    > > >
    > > > --
    > > > --
    > > > galyenp > >

    > ____________________
    >
    > Hi gaylenp--
    >
    > There are constructive things you can do. My objective isn't to use
    > the
    > repair disk that came with the pc. That would restore Vista to a
    > factory
    > default and you lose all your stuff. I want you to make a repair disc
    > that's identical to the Startup Repair and Bootrec tools you'd get if
    > you
    > went out and bought a Vista DVD from MSFT somewhere.
    >
    > you can download a Repair Disk with all of Startup Repair's
    > options from here:
    >
    > Download Vista Repair Disk
    > 'Windows Vista Recovery Disc Download — The NeoSmart Files'
    > (http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/)
    >
    > How to Use Startup Repair from the Vista DVD or the Repair Disk you
    > make:
    > 'Using System Restore from the Vista Windows Recovery Environment'
    > (http://www.bleepingcomputer.com/tutorials/tutorial142.html)
    >
    > 'Startup Repair: frequently asked questions - Windows Vista Help'
    > (http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx)
    >
    > 1) First try 3 options from Startup Repair. If you have a Vista DVD
    > then
    > restart with it in the drive>press any key to boot from it and run
    > Startup
    > Repair. From Startup Repair you have 3 good tools with an excellent
    > chance
    > of fixing your system. If you don't have a Vista DVD from which to
    > boot to
    > Startup Repair, no problem, Download the .iso from the link below and
    > burn it, and you'll have the Microsoft Vista Repair Disk with Startup
    > Repair.
    >
    > Download Vista Repair Disk
    > 'Windows Vista Recovery Disc Download — The NeoSmart Files'
    > (http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/)
    >
    > How to Use Startup Repair from the Vista DVD or the Repair Disk you
    > make:
    >
    > 'Using System Restore from the Vista Windows Recovery Environment'
    > (http://www.bleepingcomputer.com/tutorials/tutorial142.html)
    >
    > 'Startup Repair: frequently asked questions - Windows Vista Help'
    > (http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx)
    >
    > 2) If Startup Repair does no get your Vista back, then use the 3
    > bootrec
    > commands from the command prompt available on the Statup Repair Menu:
    >
    > The menu I refer to is in this set of directions with a grey
    > background.
    >
    > 'Windows Vista Home Premium - Repair StartUp'
    > (http://vistahomepremium.windowsreinstall.com/repairstartup/repairstartup.htm)
    >
    > Those are:
    >
    > bootrec /fixmbr
    > bootrec /fixboot
    > bootrec /rebuildbcd
    >
    > 3) If my second option doesn't work, then try System restore from the
    > Startup Repair list.
    >
    > Good luck,
    >
    > CH


    I was fortunate to get a recovery disc from gateway for my computer. I
    tried the system repair, and it just sits there (no CPU noise or
    processor noise) but the bar runs. I tried the command prompt. The
    bootrec/fixmbr gave me the "completed successfully" message but the
    bootrec/fixboot got stuck in a loop. Same for bootrec/rebuildbcd.

    I tried to system restore, and my computer cant because when I choose a
    date and say "next" it says the C drive is corrupted and cant restore
    (even for the factory restore). I tried to use the check disk for errors
    and again it gets caught in a loop and freezes up.

    On a good note, when I loaded the recovery CD and it found the Vista
    system, there is a option to upload drivers, and all of my files,
    programs, and information is still on the computer, including the C and
    D (partition) drives.

    My problem is that none of these methods have worked, and I cant get to
    the windows logon screen. Any other ideas?


    --
    galyenp
     
    galyenp, Jul 7, 2009
    #4
  5. galyenp

    Chad Harris Guest

    "galyenp" <> wrote in message
    news:...
    >
    > Chad Harris;1083097 Wrote:
    >> "galyenp" <> wrote in message
    >> news:...> > >
    >> > >
    >> > > I have a gateway MT3422 that I have had for 2 years and it came with
    >> > > vista. I have had to restore my computer once since I have had it and
    >> > > never had any serious problems with it. 3 months ago, my computer was
    >> > > trying to install SP1 and when the computer restarts, it goes to a
    >> > blue
    >> > > screen, then into a black screen and it says "error, calling
    >> > > phyllat...can not find operating system" and it locks up. I push
    >> > > ALT+CTRL+DEL to reset it and it reboots and says the upgrade did not
    >> > > install and gives me the option to reinstall it. After 3 months of
    >> > > trying, I gave up and ignored my computer to download and install the
    >> > > service pack.
    >> > >
    >> > > Then one day, it actually installed SP1 and when it restarted, it
    >> > said
    >> > > "error, do you wish to launch system restore (recommended)" I did and
    >> > it
    >> > > went to a black screen for 4 hours - no cpu or aything running or eve
    >> > > the blue cpu light to show its running. No fan on, no noise from the
    >> > > processor. I shut my computer off and it doesnt ever go to the
    >> > windows
    >> > > vista loading screen.
    >> > >
    >> > > Ive tried to boot in safe mode and it gets hung up on
    >> > > system/windows32.....drv and never goes any further and gets caught
    >> > in a
    >> > > loop. I pushed f8 to launch the repair mode, and it gets caught in a
    >> > > loop. I put i my restore disc that came with my laptop and when I ask
    >> > it
    >> > > to install windows vista, it gets caught in a loop. tried to do a
    >> > system
    >> > > restore and it cant because my C drive is corrupted.
    >> > >
    >> > > Is there anything I ca do or is my computer toast? I really have no
    >> > > more money for another computer...and I need my computer for school.
    >> > Any
    >> > > thoughts or ideas are greatly appreciated!
    >> > >
    >> > > --
    >> > > --
    >> > > galyenp > >

    >> ____________________
    >>
    >> Hi gaylenp--
    >>
    >> There are constructive things you can do. My objective isn't to use
    >> the
    >> repair disk that came with the pc. That would restore Vista to a
    >> factory
    >> default and you lose all your stuff. I want you to make a repair disc
    >> that's identical to the Startup Repair and Bootrec tools you'd get if
    >> you
    >> went out and bought a Vista DVD from MSFT somewhere.
    >>
    >> you can download a Repair Disk with all of Startup Repair's
    >> options from here:
    >>
    >> Download Vista Repair Disk
    >> 'Windows Vista Recovery Disc Download — The NeoSmart Files'
    >> (http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/)
    >>
    >> How to Use Startup Repair from the Vista DVD or the Repair Disk you
    >> make:
    >> 'Using System Restore from the Vista Windows Recovery Environment'
    >> (http://www.bleepingcomputer.com/tutorials/tutorial142.html)
    >>
    >> 'Startup Repair: frequently asked questions - Windows Vista Help'
    >> (http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx)
    >>
    >> 1) First try 3 options from Startup Repair. If you have a Vista DVD
    >> then
    >> restart with it in the drive>press any key to boot from it and run
    >> Startup
    >> Repair. From Startup Repair you have 3 good tools with an excellent
    >> chance
    >> of fixing your system. If you don't have a Vista DVD from which to
    >> boot to
    >> Startup Repair, no problem, Download the .iso from the link below and
    >> burn it, and you'll have the Microsoft Vista Repair Disk with Startup
    >> Repair.
    >>
    >> Download Vista Repair Disk
    >> 'Windows Vista Recovery Disc Download — The NeoSmart Files'
    >> (http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/)
    >>
    >> How to Use Startup Repair from the Vista DVD or the Repair Disk you
    >> make:
    >>
    >> 'Using System Restore from the Vista Windows Recovery Environment'
    >> (http://www.bleepingcomputer.com/tutorials/tutorial142.html)
    >>
    >> 'Startup Repair: frequently asked questions - Windows Vista Help'
    >> (http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx)
    >>
    >> 2) If Startup Repair does not get your Vista back, then use the 3
    >> bootrec
    >> commands from the command prompt available on the Statup Repair Menu:
    >>
    >> The menu I refer to is in this set of directions with a grey
    >> background.
    >>
    >> 'Windows Vista Home Premium - Repair StartUp'
    >> (http://vistahomepremium.windowsreinstall.com/repairstartup/repairstartup.htm)
    >>
    >> Those are:
    >>
    >> bootrec /fixmbr
    >> bootrec /fixboot
    >> bootrec /rebuildbcd
    >>
    >> 3) If my second option doesn't work, then try System restore from the
    >> Startup Repair list.
    >>
    >> Good luck,
    >>
    >> CH

    >
    > I was fortunate to get a recovery disc from gateway for my computer. I
    > tried the system repair, and it just sits there (no CPU noise or
    > processor noise) but the bar runs. I tried the command prompt. The
    > bootrec/fixmbr gave me the "completed successfully" message but the
    > bootrec/fixboot got stuck in a loop. Same for bootrec/rebuildbcd.
    >
    > I tried to system restore, and my computer cant because when I choose a
    > date and say "next" it says the C drive is corrupted and cant restore
    > (even for the factory restore). I tried to use the check disk for errors
    > and again it gets caught in a loop and freezes up.
    >
    > On a good note, when I loaded the recovery CD and it found the Vista
    > system, there is a option to upload drivers, and all of my files,
    > programs, and information is still on the computer, including the C and
    > D (partition) drives.
    >
    > My problem is that none of these methods have worked, and I cant get to
    > the windows logon screen. Any other ideas?


    >
    > --
    > galyenp



    ______________

    galyenp--

    From what you've written, I'm not sure if you made a Startup Repair disc and
    tried Startup Repair. You say you tried the bootrec command switches, so
    those must have been done by burning the .iso from the link for a Startup
    Repair disc because they are intended to be done from the command prompt
    from the Repair Disc. Did you try Startup Repair and the bootrec commands
    from the dvd made from burning the .iso at the link?

    CH
     
    Chad Harris, Jul 7, 2009
    #5
  6. galyenp

    sequaqua Guest

    What if the disc drive doesn't work either


    --
    sequaqua
     
    sequaqua, Jul 9, 2009
    #6
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