No updates since installing XP Pro SP3

Discussion in 'Windows Update' started by Splash, Dec 19, 2008.

  1. Splash

    Splash Guest

    Since installing SP3 onto one of my XP Pro PC I seem unable to receive any
    updates, either via automatic updates or by manually updating via IE7 - Tools
    - Windows Update.
    When I reach the Windows update page and select "Express" I get the usual
    message telling me that it's checking for updates.
    Then I always receive the comment:
    "Download size (total): 0 KB"
    "Estimated time at your connection speed: 0 minutes"
    "No high-priority updates for your computer are available"
    If I check the update history I can see my last update was:
    Windows Update Agent 7.2.6001.788 - 14 November 2008 - via Automatic Updates
    I know there are some significant updates since this date, especially this
    week, yet I seem unable to receive them
    I have a very fast professional Internet connection so no problems there,
    and I'm heavily protected with up-to-date antivirus software and hardware
    firewalls.
    I've tried the procedure to manually register wups2.dll but this didn't work.
    Clearly this PC, and several others behaving similarly are now rather
    vulnerable, so I would be very grateful for some suggestions on how to
    rectify the situation.
     
    Splash, Dec 19, 2008
    #1
    1. Advertising

  2. Do another manual check at WU. When/if nothing happens, close IE.
    Open the WindowsUpdate.log and post back with the *last* 50 or so lines
    of it, please: http://support.microsoft.com/kb/902093

    MowGreen [MVP 2003-2009]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============



    Splash wrote:

    > Since installing SP3 onto one of my XP Pro PC I seem unable to receive any
    > updates, either via automatic updates or by manually updating via IE7 - Tools
    > - Windows Update.
    > When I reach the Windows update page and select "Express" I get the usual
    > message telling me that it's checking for updates.
    > Then I always receive the comment:
    > "Download size (total): 0 KB"
    > "Estimated time at your connection speed: 0 minutes"
    > "No high-priority updates for your computer are available"
    > If I check the update history I can see my last update was:
    > Windows Update Agent 7.2.6001.788 - 14 November 2008 - via Automatic Updates
    > I know there are some significant updates since this date, especially this
    > week, yet I seem unable to receive them
    > I have a very fast professional Internet connection so no problems there,
    > and I'm heavily protected with up-to-date antivirus software and hardware
    > firewalls.
    > I've tried the procedure to manually register wups2.dll but this didn't work.
    > Clearly this PC, and several others behaving similarly are now rather
    > vulnerable, so I would be very grateful for some suggestions on how to
    > rectify the situation.
     
    MowGreen [MVP], Dec 20, 2008
    #2
    1. Advertising

  3. Splash

    Splash Guest

    Hi and thanks for your very prompt reply
    Tried again as suggested but same result and last update still listed as 14
    November 2008
    Here are the last 50 or so lines of my windowsupdate.log

    2008-12-20 01:03:11:203 888 ac0 Agent ** START ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2008-12-20 01:03:11:203 888 ac0 Agent *********
    2008-12-20 01:03:11:203 888 ac0 Agent * Online = No; Ignore download
    priority = No
    2008-12-20 01:03:11:203 888 ac0 Agent * Criteria = "IsHidden=0 and
    IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
    IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
    IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
    DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
    IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
    IsAssigned=1 and RebootRequired=1"
    2008-12-20 01:03:11:203 888 ac0 Agent * ServiceID =
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2008-12-20 01:03:11:203 888 ac0 Agent * Search Scope = {Machine}
    2008-12-20 01:03:11:234 1104 77c COMAPI >>-- RESUMED -- COMAPI: Search
    [ClientId = WindowsUpdate]
    2008-12-20 01:03:11:250 1104 77c COMAPI - Updates found = 6
    2008-12-20 01:03:11:250 1104 77c COMAPI ---------
    2008-12-20 01:03:11:250 1104 77c COMAPI -- END -- COMAPI: Search
    [ClientId = WindowsUpdate]
    2008-12-20 01:03:11:250 1104 77c COMAPI -------------
    2008-12-20 01:03:11:250 1104 e40 COMAPI -------------
    2008-12-20 01:03:11:250 1104 e40 COMAPI -- START -- COMAPI: Search
    [ClientId = WindowsUpdate]
    2008-12-20 01:03:11:265 1104 e40 COMAPI ---------
    2008-12-20 01:03:11:265 1104 e40 COMAPI <<-- SUBMITTED -- COMAPI: Search
    [ClientId = WindowsUpdate]
    2008-12-20 01:03:11:421 888 ac0 Agent * Found 0 updates and 13 categories
    in search; evaluated appl. rules of 71 out of 218 deployed entities
    2008-12-20 01:03:11:421 888 ac0 Agent *********
    2008-12-20 01:03:11:421 888 ac0 Agent ** END ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2008-12-20 01:03:11:421 888 ac0 Agent *************
    2008-12-20 01:03:11:421 888 ac0 Agent *************
    2008-12-20 01:03:11:421 888 ac0 Agent ** START ** Agent: Finding updates
    [CallerId = WindowsUpdate]
    2008-12-20 01:03:11:421 888 96c AU >>## RESUMED ## AU: Search for updates
    [CallId = {273C12AD-6256-45F3-894A-798E9F59DDDE}]
    2008-12-20 01:03:11:421 888 ac0 Agent *********
    2008-12-20 01:03:11:421 888 96c AU # 0 updates detected
    2008-12-20 01:03:11:421 888 ac0 Agent * Online = No; Ignore download
    priority = No
    2008-12-20 01:03:11:421 888 96c AU #########
    2008-12-20 01:03:11:421 888 ac0 Agent * Criteria = "IsInstalled = 0 and
    IsHidden = 1"
    2008-12-20 01:03:11:421 888 96c AU ## END ## AU: Search for updates
    [CallId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
    2008-12-20 01:03:11:421 888 ac0 Agent * ServiceID =
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2008-12-20 01:03:11:421 888 96c AU #############
    2008-12-20 01:03:11:421 888 96c AU Setting AU scheduled install time to
    2008-12-21 13:00:00
    2008-12-20 01:03:11:421 888 ac0 Agent * Search Scope = {Machine}
    2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    {83666247-4BA1-4C52-A584-D83DA5085280}.100 e_detectionStateInstallable
    2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    Monitor\NEC665A
    2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    00000000
    2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    0x00000000
    2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    {369A2465-F107-4780-B6D8-BBCAEF70D894}.100 e_detectionStateInstallable
    2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    0x00000001
    2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    {1534AE78-4559-458D-BE93-E31C2A694A6B}.101 e_detectionStateInstallable
    2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    USB\Vid_046d&Pid_08b2&Rev_0000&MI_00
    2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    00000000
    2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    0x00000000
    2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    {4350828E-5A26-438F-8511-55A25CDB8C3A}.100 e_detectionStateInstallable
    2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    PCI\VEN_1113&DEV_1211&SUBSYS_92111113&REV_10
    2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180200a, ProblemNumber:
    00000000
    2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    0x00000000
    2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    {6E45FFCE-AD5E-49DE-9E2A-0949762E83E3}.101 e_detectionStateInstallable
    2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    USB\Vid_046d&Pid_08b2&Rev_0000&MI_01
    2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    00000000
    2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    0x00000000
    2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    {ED9167FA-5AFA-4D2A-AD78-EDD58C16C34C}.101 e_detectionStateInstallable
    2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    USB\Vid_046d&Pid_08b2&Rev_0000
    2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    00000000
    2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    0x00000000
    2008-12-20 01:03:11:609 888 ac0 Agent * Found 0 updates and 13 categories
    in search; evaluated appl. rules of 61 out of 218 deployed entities
    2008-12-20 01:03:11:609 888 ac0 Agent *********
    2008-12-20 01:03:11:609 888 ac0 Agent ** END ** Agent: Finding updates
    [CallerId = WindowsUpdate]
    2008-12-20 01:03:11:609 888 ac0 Agent *************
    2008-12-20 01:03:11:625 1104 77c COMAPI >>-- RESUMED -- COMAPI: Search
    [ClientId = WindowsUpdate]
    2008-12-20 01:03:11:625 1104 77c COMAPI - Updates found = 0
    2008-12-20 01:03:11:625 1104 77c COMAPI ---------
    2008-12-20 01:03:11:625 1104 77c COMAPI -- END -- COMAPI: Search
    [ClientId = WindowsUpdate]
    2008-12-20 01:03:11:625 1104 77c COMAPI -------------
    2008-12-20 01:03:16:203 888 ac0 Report REPORT EVENT:
    {64DD3F47-D2F0-4DF9-ACA6-8DF60DE58BF5} 2008-12-20
    01:03:11:203-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
    Synchronization Windows Update Client successfully detected 6 updates.


    "MowGreen [MVP]" wrote:

    > Do another manual check at WU. When/if nothing happens, close IE.
    > Open the WindowsUpdate.log and post back with the *last* 50 or so lines
    > of it, please: http://support.microsoft.com/kb/902093
    >
    > MowGreen [MVP 2003-2009]
    > ===============
    > *-343-* FDNY
    > Never Forgotten
    > ===============
    >
    >
    >
    > Splash wrote:
    >
    > > Since installing SP3 onto one of my XP Pro PC I seem unable to receive any
    > > updates, either via automatic updates or by manually updating via IE7 - Tools
    > > - Windows Update.
    > > When I reach the Windows update page and select "Express" I get the usual
    > > message telling me that it's checking for updates.
    > > Then I always receive the comment:
    > > "Download size (total): 0 KB"
    > > "Estimated time at your connection speed: 0 minutes"
    > > "No high-priority updates for your computer are available"
    > > If I check the update history I can see my last update was:
    > > Windows Update Agent 7.2.6001.788 - 14 November 2008 - via Automatic Updates
    > > I know there are some significant updates since this date, especially this
    > > week, yet I seem unable to receive them
    > > I have a very fast professional Internet connection so no problems there,
    > > and I'm heavily protected with up-to-date antivirus software and hardware
    > > firewalls.
    > > I've tried the procedure to manually register wups2.dll but this didn't work.
    > > Clearly this PC, and several others behaving similarly are now rather
    > > vulnerable, so I would be very grateful for some suggestions on how to
    > > rectify the situation.

    >
     
    Splash, Dec 20, 2008
    #3
  4. > 01:03:11:203-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
    > Synchronization Windows Update Client successfully detected 6 updates.


    The above entry shows that 6 updates were detected as being needed by
    the system. That's the very end of the WU.log ?

    > 2008-12-20 01:03:11:609 888 ac0 Agent * Found 0 updates and 13 categories
    > in search; evaluated appl. rules of 61 out of 218 deployed entities


    Somethin' ain't right as no updates were detected previously in the log.
    It is conceivable that the updates have already been downloaded and are
    awaiting installation ... hence the "Download size (total): 0 KB" seen
    on WU.

    When SP3 was applied was the antivirus/security suite actively
    monitoring the system ?


    If not, what is the firewall being used by all of the systems and, are
    they on a wireless or wired network ?

    MowGreen [MVP 2003-2009]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============




    Splash wrote:

    > Hi and thanks for your very prompt reply
    > Tried again as suggested but same result and last update still listed as 14
    > November 2008
    > Here are the last 50 or so lines of my windowsupdate.log
    >
    > 2008-12-20 01:03:11:203 888 ac0 Agent ** START ** Agent: Finding updates
    > [CallerId = AutomaticUpdates]
    > 2008-12-20 01:03:11:203 888 ac0 Agent *********
    > 2008-12-20 01:03:11:203 888 ac0 Agent * Online = No; Ignore download
    > priority = No
    > 2008-12-20 01:03:11:203 888 ac0 Agent * Criteria = "IsHidden=0 and
    > IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
    > IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
    > IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
    > DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
    > IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
    > IsAssigned=1 and RebootRequired=1"
    > 2008-12-20 01:03:11:203 888 ac0 Agent * ServiceID =
    > {9482F4B4-E343-43B6-B170-9A65BC822C77}
    > 2008-12-20 01:03:11:203 888 ac0 Agent * Search Scope = {Machine}
    > 2008-12-20 01:03:11:234 1104 77c COMAPI >>-- RESUMED -- COMAPI: Search
    > [ClientId = WindowsUpdate]
    > 2008-12-20 01:03:11:250 1104 77c COMAPI - Updates found = 6
    > 2008-12-20 01:03:11:250 1104 77c COMAPI ---------
    > 2008-12-20 01:03:11:250 1104 77c COMAPI -- END -- COMAPI: Search
    > [ClientId = WindowsUpdate]
    > 2008-12-20 01:03:11:250 1104 77c COMAPI -------------
    > 2008-12-20 01:03:11:250 1104 e40 COMAPI -------------
    > 2008-12-20 01:03:11:250 1104 e40 COMAPI -- START -- COMAPI: Search
    > [ClientId = WindowsUpdate]
    > 2008-12-20 01:03:11:265 1104 e40 COMAPI ---------
    > 2008-12-20 01:03:11:265 1104 e40 COMAPI <<-- SUBMITTED -- COMAPI: Search
    > [ClientId = WindowsUpdate]
    > 2008-12-20 01:03:11:421 888 ac0 Agent * Found 0 updates and 13 categories
    > in search; evaluated appl. rules of 71 out of 218 deployed entities
    > 2008-12-20 01:03:11:421 888 ac0 Agent *********
    > 2008-12-20 01:03:11:421 888 ac0 Agent ** END ** Agent: Finding updates
    > [CallerId = AutomaticUpdates]
    > 2008-12-20 01:03:11:421 888 ac0 Agent *************
    > 2008-12-20 01:03:11:421 888 ac0 Agent *************
    > 2008-12-20 01:03:11:421 888 ac0 Agent ** START ** Agent: Finding updates
    > [CallerId = WindowsUpdate]
    > 2008-12-20 01:03:11:421 888 96c AU >>## RESUMED ## AU: Search for updates
    > [CallId = {273C12AD-6256-45F3-894A-798E9F59DDDE}]
    > 2008-12-20 01:03:11:421 888 ac0 Agent *********
    > 2008-12-20 01:03:11:421 888 96c AU # 0 updates detected
    > 2008-12-20 01:03:11:421 888 ac0 Agent * Online = No; Ignore download
    > priority = No
    > 2008-12-20 01:03:11:421 888 96c AU #########
    > 2008-12-20 01:03:11:421 888 ac0 Agent * Criteria = "IsInstalled = 0 and
    > IsHidden = 1"
    > 2008-12-20 01:03:11:421 888 96c AU ## END ## AU: Search for updates
    > [CallId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
    > 2008-12-20 01:03:11:421 888 ac0 Agent * ServiceID =
    > {9482F4B4-E343-43B6-B170-9A65BC822C77}
    > 2008-12-20 01:03:11:421 888 96c AU #############
    > 2008-12-20 01:03:11:421 888 96c AU Setting AU scheduled install time to
    > 2008-12-21 13:00:00
    > 2008-12-20 01:03:11:421 888 ac0 Agent * Search Scope = {Machine}
    > 2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > {83666247-4BA1-4C52-A584-D83DA5085280}.100 e_detectionStateInstallable
    > 2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > Monitor\NEC665A
    > 2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    > 00000000
    > 2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > 0x00000000
    > 2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > {369A2465-F107-4780-B6D8-BBCAEF70D894}.100 e_detectionStateInstallable
    > 2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > 0x00000001
    > 2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > {1534AE78-4559-458D-BE93-E31C2A694A6B}.101 e_detectionStateInstallable
    > 2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > USB\Vid_046d&Pid_08b2&Rev_0000&MI_00
    > 2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    > 00000000
    > 2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > 0x00000000
    > 2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > {4350828E-5A26-438F-8511-55A25CDB8C3A}.100 e_detectionStateInstallable
    > 2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > PCI\VEN_1113&DEV_1211&SUBSYS_92111113&REV_10
    > 2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180200a, ProblemNumber:
    > 00000000
    > 2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > 0x00000000
    > 2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > {6E45FFCE-AD5E-49DE-9E2A-0949762E83E3}.101 e_detectionStateInstallable
    > 2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > USB\Vid_046d&Pid_08b2&Rev_0000&MI_01
    > 2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    > 00000000
    > 2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > 0x00000000
    > 2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > {ED9167FA-5AFA-4D2A-AD78-EDD58C16C34C}.101 e_detectionStateInstallable
    > 2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > USB\Vid_046d&Pid_08b2&Rev_0000
    > 2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    > 00000000
    > 2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > 0x00000000
    > 2008-12-20 01:03:11:609 888 ac0 Agent * Found 0 updates and 13 categories
    > in search; evaluated appl. rules of 61 out of 218 deployed entities
    > 2008-12-20 01:03:11:609 888 ac0 Agent *********
    > 2008-12-20 01:03:11:609 888 ac0 Agent ** END ** Agent: Finding updates
    > [CallerId = WindowsUpdate]
    > 2008-12-20 01:03:11:609 888 ac0 Agent *************
    > 2008-12-20 01:03:11:625 1104 77c COMAPI >>-- RESUMED -- COMAPI: Search
    > [ClientId = WindowsUpdate]
    > 2008-12-20 01:03:11:625 1104 77c COMAPI - Updates found = 0
    > 2008-12-20 01:03:11:625 1104 77c COMAPI ---------
    > 2008-12-20 01:03:11:625 1104 77c COMAPI -- END -- COMAPI: Search
    > [ClientId = WindowsUpdate]
    > 2008-12-20 01:03:11:625 1104 77c COMAPI -------------
    > 2008-12-20 01:03:16:203 888 ac0 Report REPORT EVENT:
    > {64DD3F47-D2F0-4DF9-ACA6-8DF60DE58BF5} 2008-12-20
    > 01:03:11:203-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
    > Synchronization Windows Update Client successfully detected 6 updates.
    >
    >
    > "MowGreen [MVP]" wrote:
    >
    >
    >>Do another manual check at WU. When/if nothing happens, close IE.
    >>Open the WindowsUpdate.log and post back with the *last* 50 or so lines
    >>of it, please: http://support.microsoft.com/kb/902093
    >>
    >>MowGreen [MVP 2003-2009]
    >>===============
    >> *-343-* FDNY
    >>Never Forgotten
    >>===============
    >>
    >>
    >>
    >>Splash wrote:
    >>
    >>
    >>>Since installing SP3 onto one of my XP Pro PC I seem unable to receive any
    >>>updates, either via automatic updates or by manually updating via IE7 - Tools
    >>>- Windows Update.
    >>>When I reach the Windows update page and select "Express" I get the usual
    >>>message telling me that it's checking for updates.
    >>>Then I always receive the comment:
    >>>"Download size (total): 0 KB"
    >>>"Estimated time at your connection speed: 0 minutes"
    >>>"No high-priority updates for your computer are available"
    >>>If I check the update history I can see my last update was:
    >>>Windows Update Agent 7.2.6001.788 - 14 November 2008 - via Automatic Updates
    >>>I know there are some significant updates since this date, especially this
    >>>week, yet I seem unable to receive them
    >>>I have a very fast professional Internet connection so no problems there,
    >>>and I'm heavily protected with up-to-date antivirus software and hardware
    >>>firewalls.
    >>>I've tried the procedure to manually register wups2.dll but this didn't work.
    >>>Clearly this PC, and several others behaving similarly are now rather
    >>>vulnerable, so I would be very grateful for some suggestions on how to
    >>>rectify the situation.

    >>
     
    MowGreen [MVP], Dec 20, 2008
    #4
  5. CrystalBall© sez...

    Updates are not installed successfully from Windows Update, from Microsoft
    Update, or by using Automatic Updates after you perform a new Windows XP
    installation or you repair a Windows XP installation
    http://support.microsoft.com/kb/943144
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/

    Splash wrote:
    > Since installing SP3 onto one of my XP Pro PC I seem unable to receive any
    > updates, either via automatic updates or by manually updating via IE7 -
    > Tools - Windows Update.
    > When I reach the Windows update page and select "Express" I get the usual
    > message telling me that it's checking for updates.
    > Then I always receive the comment:
    > "Download size (total): 0 KB"
    > "Estimated time at your connection speed: 0 minutes"
    > "No high-priority updates for your computer are available"
    > If I check the update history I can see my last update was:
    > Windows Update Agent 7.2.6001.788 - 14 November 2008 - via Automatic
    > Updates
    > I know there are some significant updates since this date, especially this
    > week, yet I seem unable to receive them
    > I have a very fast professional Internet connection so no problems there,
    > and I'm heavily protected with up-to-date antivirus software and hardware
    > firewalls.
    > I've tried the procedure to manually register wups2.dll but this didn't
    > work. Clearly this PC, and several others behaving similarly are now
    > rather
    > vulnerable, so I would be very grateful for some suggestions on how to
    > rectify the situation.
     
    PA Bear [MS MVP], Dec 20, 2008
    #5
  6. Splash

    Splash Guest

    Hello and thanks again

    Yes I agree it's very weird, but to be honest I've now got to the stage
    where I just need a way out of the problem.
    This PC has some serious programs installed and I really want to avoid a
    Windows re-installation.

    To answer your questions:
    Yes that was the very last 60 lines of the log which I sent.
    I can send you earlier entries if you wish, but nothing after this.
    Kaspersky A/V is installed but was disabled during the service pack
    installation.
    I also subsequently re-installed SP3 a couple of days ago, but this didn't
    change anything and the problem persists.
    However the Windows firewall was set to on (recommended) during SP3
    installation.
    And the PC is wired 100mbps Ethernet and has no wireless capability.
    I really hope you have a magic answer to rekindle WU
    Best wishes
    Splash


    "MowGreen [MVP]" wrote:

    > > 01:03:11:203-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
    > > Synchronization Windows Update Client successfully detected 6 updates.

    >
    > The above entry shows that 6 updates were detected as being needed by
    > the system. That's the very end of the WU.log ?
    >
    > > 2008-12-20 01:03:11:609 888 ac0 Agent * Found 0 updates and 13 categories
    > > in search; evaluated appl. rules of 61 out of 218 deployed entities

    >
    > Somethin' ain't right as no updates were detected previously in the log.
    > It is conceivable that the updates have already been downloaded and are
    > awaiting installation ... hence the "Download size (total): 0 KB" seen
    > on WU.
    >
    > When SP3 was applied was the antivirus/security suite actively
    > monitoring the system ?
    >
    >
    > If not, what is the firewall being used by all of the systems and, are
    > they on a wireless or wired network ?
    >
    > MowGreen [MVP 2003-2009]
    > ===============
    > *-343-* FDNY
    > Never Forgotten
    > ===============
    >
    >
    >
    >
    > Splash wrote:
    >
    > > Hi and thanks for your very prompt reply
    > > Tried again as suggested but same result and last update still listed as 14
    > > November 2008
    > > Here are the last 50 or so lines of my windowsupdate.log
    > >
    > > 2008-12-20 01:03:11:203 888 ac0 Agent ** START ** Agent: Finding updates
    > > [CallerId = AutomaticUpdates]
    > > 2008-12-20 01:03:11:203 888 ac0 Agent *********
    > > 2008-12-20 01:03:11:203 888 ac0 Agent * Online = No; Ignore download
    > > priority = No
    > > 2008-12-20 01:03:11:203 888 ac0 Agent * Criteria = "IsHidden=0 and
    > > IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
    > > IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
    > > IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
    > > DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
    > > IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
    > > IsAssigned=1 and RebootRequired=1"
    > > 2008-12-20 01:03:11:203 888 ac0 Agent * ServiceID =
    > > {9482F4B4-E343-43B6-B170-9A65BC822C77}
    > > 2008-12-20 01:03:11:203 888 ac0 Agent * Search Scope = {Machine}
    > > 2008-12-20 01:03:11:234 1104 77c COMAPI >>-- RESUMED -- COMAPI: Search
    > > [ClientId = WindowsUpdate]
    > > 2008-12-20 01:03:11:250 1104 77c COMAPI - Updates found = 6
    > > 2008-12-20 01:03:11:250 1104 77c COMAPI ---------
    > > 2008-12-20 01:03:11:250 1104 77c COMAPI -- END -- COMAPI: Search
    > > [ClientId = WindowsUpdate]
    > > 2008-12-20 01:03:11:250 1104 77c COMAPI -------------
    > > 2008-12-20 01:03:11:250 1104 e40 COMAPI -------------
    > > 2008-12-20 01:03:11:250 1104 e40 COMAPI -- START -- COMAPI: Search
    > > [ClientId = WindowsUpdate]
    > > 2008-12-20 01:03:11:265 1104 e40 COMAPI ---------
    > > 2008-12-20 01:03:11:265 1104 e40 COMAPI <<-- SUBMITTED -- COMAPI: Search
    > > [ClientId = WindowsUpdate]
    > > 2008-12-20 01:03:11:421 888 ac0 Agent * Found 0 updates and 13 categories
    > > in search; evaluated appl. rules of 71 out of 218 deployed entities
    > > 2008-12-20 01:03:11:421 888 ac0 Agent *********
    > > 2008-12-20 01:03:11:421 888 ac0 Agent ** END ** Agent: Finding updates
    > > [CallerId = AutomaticUpdates]
    > > 2008-12-20 01:03:11:421 888 ac0 Agent *************
    > > 2008-12-20 01:03:11:421 888 ac0 Agent *************
    > > 2008-12-20 01:03:11:421 888 ac0 Agent ** START ** Agent: Finding updates
    > > [CallerId = WindowsUpdate]
    > > 2008-12-20 01:03:11:421 888 96c AU >>## RESUMED ## AU: Search for updates
    > > [CallId = {273C12AD-6256-45F3-894A-798E9F59DDDE}]
    > > 2008-12-20 01:03:11:421 888 ac0 Agent *********
    > > 2008-12-20 01:03:11:421 888 96c AU # 0 updates detected
    > > 2008-12-20 01:03:11:421 888 ac0 Agent * Online = No; Ignore download
    > > priority = No
    > > 2008-12-20 01:03:11:421 888 96c AU #########
    > > 2008-12-20 01:03:11:421 888 ac0 Agent * Criteria = "IsInstalled = 0 and
    > > IsHidden = 1"
    > > 2008-12-20 01:03:11:421 888 96c AU ## END ## AU: Search for updates
    > > [CallId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
    > > 2008-12-20 01:03:11:421 888 ac0 Agent * ServiceID =
    > > {9482F4B4-E343-43B6-B170-9A65BC822C77}
    > > 2008-12-20 01:03:11:421 888 96c AU #############
    > > 2008-12-20 01:03:11:421 888 96c AU Setting AU scheduled install time to
    > > 2008-12-21 13:00:00
    > > 2008-12-20 01:03:11:421 888 ac0 Agent * Search Scope = {Machine}
    > > 2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > > {83666247-4BA1-4C52-A584-D83DA5085280}.100 e_detectionStateInstallable
    > > 2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > > Monitor\NEC665A
    > > 2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    > > 00000000
    > > 2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > > 0x00000000
    > > 2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > > {369A2465-F107-4780-B6D8-BBCAEF70D894}.100 e_detectionStateInstallable
    > > 2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > > 0x00000001
    > > 2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > > {1534AE78-4559-458D-BE93-E31C2A694A6B}.101 e_detectionStateInstallable
    > > 2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > > USB\Vid_046d&Pid_08b2&Rev_0000&MI_00
    > > 2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    > > 00000000
    > > 2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > > 0x00000000
    > > 2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > > {4350828E-5A26-438F-8511-55A25CDB8C3A}.100 e_detectionStateInstallable
    > > 2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > > PCI\VEN_1113&DEV_1211&SUBSYS_92111113&REV_10
    > > 2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180200a, ProblemNumber:
    > > 00000000
    > > 2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > > 0x00000000
    > > 2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > > {6E45FFCE-AD5E-49DE-9E2A-0949762E83E3}.101 e_detectionStateInstallable
    > > 2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > > USB\Vid_046d&Pid_08b2&Rev_0000&MI_01
    > > 2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    > > 00000000
    > > 2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > > 0x00000000
    > > 2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > > {ED9167FA-5AFA-4D2A-AD78-EDD58C16C34C}.101 e_detectionStateInstallable
    > > 2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > > USB\Vid_046d&Pid_08b2&Rev_0000
    > > 2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    > > 00000000
    > > 2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > > 0x00000000
    > > 2008-12-20 01:03:11:609 888 ac0 Agent * Found 0 updates and 13 categories
    > > in search; evaluated appl. rules of 61 out of 218 deployed entities
    > > 2008-12-20 01:03:11:609 888 ac0 Agent *********
    > > 2008-12-20 01:03:11:609 888 ac0 Agent ** END ** Agent: Finding updates
    > > [CallerId = WindowsUpdate]
    > > 2008-12-20 01:03:11:609 888 ac0 Agent *************
    > > 2008-12-20 01:03:11:625 1104 77c COMAPI >>-- RESUMED -- COMAPI: Search
    > > [ClientId = WindowsUpdate]
    > > 2008-12-20 01:03:11:625 1104 77c COMAPI - Updates found = 0
    > > 2008-12-20 01:03:11:625 1104 77c COMAPI ---------
    > > 2008-12-20 01:03:11:625 1104 77c COMAPI -- END -- COMAPI: Search
    > > [ClientId = WindowsUpdate]
    > > 2008-12-20 01:03:11:625 1104 77c COMAPI -------------
    > > 2008-12-20 01:03:16:203 888 ac0 Report REPORT EVENT:
    > > {64DD3F47-D2F0-4DF9-ACA6-8DF60DE58BF5} 2008-12-20
    > > 01:03:11:203-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
    > > Synchronization Windows Update Client successfully detected 6 updates.
    > >
    > >
    > > "MowGreen [MVP]" wrote:
    > >
    > >
    > >>Do another manual check at WU. When/if nothing happens, close IE.
    > >>Open the WindowsUpdate.log and post back with the *last* 50 or so lines
    > >>of it, please: http://support.microsoft.com/kb/902093
    > >>
    > >>MowGreen [MVP 2003-2009]
    > >>===============
    > >> *-343-* FDNY
    > >>Never Forgotten
    > >>===============
    > >>
    > >>
    > >>
    > >>Splash wrote:
    > >>
    > >>
    > >>>Since installing SP3 onto one of my XP Pro PC I seem unable to receive any
    > >>>updates, either via automatic updates or by manually updating via IE7 - Tools
    > >>>- Windows Update.
    > >>>When I reach the Windows update page and select "Express" I get the usual
    > >>>message telling me that it's checking for updates.
    > >>>Then I always receive the comment:
    > >>>"Download size (total): 0 KB"
    > >>>"Estimated time at your connection speed: 0 minutes"
    > >>>"No high-priority updates for your computer are available"
    > >>>If I check the update history I can see my last update was:
    > >>>Windows Update Agent 7.2.6001.788 - 14 November 2008 - via Automatic Updates
    > >>>I know there are some significant updates since this date, especially this
    > >>>week, yet I seem unable to receive them
    > >>>I have a very fast professional Internet connection so no problems there,
    > >>>and I'm heavily protected with up-to-date antivirus software and hardware
    > >>>firewalls.
    > >>>I've tried the procedure to manually register wups2.dll but this didn't work.
    > >>>Clearly this PC, and several others behaving similarly are now rather
    > >>>vulnerable, so I would be very grateful for some suggestions on how to
    > >>>rectify the situation.
    > >>

    >
     
    Splash, Dec 20, 2008
    #6
  7. Splash

    Splash Guest

    Hi PA Bear
    Thanks for your contribution
    Unfortunately your suggested solution has already been investigated and the
    Wups2.dll reregisterd
    Regrettably the problem persists and this was not the answer to the problem
    Thanks again
    Splash

    "PA Bear [MS MVP]" wrote:

    > CrystalBall© sez...
    >
    > Updates are not installed successfully from Windows Update, from Microsoft
    > Update, or by using Automatic Updates after you perform a new Windows XP
    > installation or you repair a Windows XP installation
    > http://support.microsoft.com/kb/943144
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    > AumHa VSOP & Admin http://aumha.net
    > DTS-L http://dts-l.net/
    >
    > Splash wrote:
    > > Since installing SP3 onto one of my XP Pro PC I seem unable to receive any
    > > updates, either via automatic updates or by manually updating via IE7 -
    > > Tools - Windows Update.
    > > When I reach the Windows update page and select "Express" I get the usual
    > > message telling me that it's checking for updates.
    > > Then I always receive the comment:
    > > "Download size (total): 0 KB"
    > > "Estimated time at your connection speed: 0 minutes"
    > > "No high-priority updates for your computer are available"
    > > If I check the update history I can see my last update was:
    > > Windows Update Agent 7.2.6001.788 - 14 November 2008 - via Automatic
    > > Updates
    > > I know there are some significant updates since this date, especially this
    > > week, yet I seem unable to receive them
    > > I have a very fast professional Internet connection so no problems there,
    > > and I'm heavily protected with up-to-date antivirus software and hardware
    > > firewalls.
    > > I've tried the procedure to manually register wups2.dll but this didn't
    > > work. Clearly this PC, and several others behaving similarly are now
    > > rather
    > > vulnerable, so I would be very grateful for some suggestions on how to
    > > rectify the situation.

    >
    >
     
    Splash, Dec 21, 2008
    #7
  8. Had you just done a clean install of Windows?

    What WinXP version was the machine running before you installed SP3 (e.g.,
    WinXP SP1)?

    If you uninstall WinXP SP3 via Add/Remove Programs and make sure Automatic
    Updates is enabled, are any updates offered?

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)? Were any of these applications running
    in the background when you installed WinXP SP3?

    Splash wrote:
    > Hi PA Bear
    > Thanks for your contribution
    > Unfortunately your suggested solution has already been investigated and
    > the
    > Wups2.dll reregisterd
    > Regrettably the problem persists and this was not the answer to the
    > problem
    > Thanks again
    > Splash
    >
    > "PA Bear [MS MVP]" wrote:
    >> CrystalBall© sez...
    >>
    >> Updates are not installed successfully from Windows Update, from
    >> Microsoft
    >> Update, or by using Automatic Updates after you perform a new Windows XP
    >> installation or you repair a Windows XP installation
    >> http://support.microsoft.com/kb/943144
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    >> AumHa VSOP & Admin http://aumha.net
    >> DTS-L http://dts-l.net/
    >>
    >> Splash wrote:
    >>> Since installing SP3 onto one of my XP Pro PC I seem unable to receive
    >>> any
    >>> updates, either via automatic updates or by manually updating via IE7 -
    >>> Tools - Windows Update.
    >>> When I reach the Windows update page and select "Express" I get the
    >>> usual
    >>> message telling me that it's checking for updates.
    >>> Then I always receive the comment:
    >>> "Download size (total): 0 KB"
    >>> "Estimated time at your connection speed: 0 minutes"
    >>> "No high-priority updates for your computer are available"
    >>> If I check the update history I can see my last update was:
    >>> Windows Update Agent 7.2.6001.788 - 14 November 2008 - via Automatic
    >>> Updates
    >>> I know there are some significant updates since this date, especially
    >>> this
    >>> week, yet I seem unable to receive them
    >>> I have a very fast professional Internet connection so no problems
    >>> there,
    >>> and I'm heavily protected with up-to-date antivirus software and
    >>> hardware
    >>> firewalls.
    >>> I've tried the procedure to manually register wups2.dll but this didn't
    >>> work. Clearly this PC, and several others behaving similarly are now
    >>> rather
    >>> vulnerable, so I would be very grateful for some suggestions on how to
    >>> rectify the situation.
     
    PA Bear [MS MVP], Dec 21, 2008
    #8
  9. OK, let's find out if updates were downloaded to the system.
    Show hidden files, folders, and system files:
    http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp

    Using Windows Explorer, navigate to
    WINDOWS\SoftwareDistribution\Download

    There should be randomly named folders present. If there are, open one
    and then open it's update subfolder. There will be a .cat file present
    with the KB number of the update present.
    IF there are no randomly named subfolders present than the system never
    downloaded any updates.

    The issue may possibly be that .dll files of the Windows Update Agent
    were not registered properly or, that some components of it did not
    downloaded due to the hardware firewall.

    Will await your reply on the presence of updates in Download before
    recommending another possible resolution, Splash.

    MowGreen [MVP 2003-2009]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============



    Splash wrote:

    > Hello and thanks again
    >
    > Yes I agree it's very weird, but to be honest I've now got to the stage
    > where I just need a way out of the problem.
    > This PC has some serious programs installed and I really want to avoid a
    > Windows re-installation.
    >
    > To answer your questions:
    > Yes that was the very last 60 lines of the log which I sent.
    > I can send you earlier entries if you wish, but nothing after this.
    > Kaspersky A/V is installed but was disabled during the service pack
    > installation.
    > I also subsequently re-installed SP3 a couple of days ago, but this didn't
    > change anything and the problem persists.
    > However the Windows firewall was set to on (recommended) during SP3
    > installation.
    > And the PC is wired 100mbps Ethernet and has no wireless capability.
    > I really hope you have a magic answer to rekindle WU
    > Best wishes
    > Splash
    >
    >
    > "MowGreen [MVP]" wrote:
    >
    >
    >>>01:03:11:203-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
    >>>Synchronization Windows Update Client successfully detected 6 updates.

    >>
    >>The above entry shows that 6 updates were detected as being needed by
    >>the system. That's the very end of the WU.log ?
    >>
    >>
    >>>2008-12-20 01:03:11:609 888 ac0 Agent * Found 0 updates and 13 categories
    >>>in search; evaluated appl. rules of 61 out of 218 deployed entities

    >>
    >>Somethin' ain't right as no updates were detected previously in the log.
    >>It is conceivable that the updates have already been downloaded and are
    >>awaiting installation ... hence the "Download size (total): 0 KB" seen
    >>on WU.
    >>
    >>When SP3 was applied was the antivirus/security suite actively
    >>monitoring the system ?
    >>
    >>
    >>If not, what is the firewall being used by all of the systems and, are
    >>they on a wireless or wired network ?
    >>
    >>MowGreen [MVP 2003-2009]
    >>===============
    >> *-343-* FDNY
    >>Never Forgotten
    >>===============
    >>
    >>
    >>
    >>
    >>Splash wrote:
    >>
    >>
    >>>Hi and thanks for your very prompt reply
    >>>Tried again as suggested but same result and last update still listed as 14
    >>>November 2008
    >>>Here are the last 50 or so lines of my windowsupdate.log
    >>>
    >>>2008-12-20 01:03:11:203 888 ac0 Agent ** START ** Agent: Finding updates
    >>>[CallerId = AutomaticUpdates]
    >>>2008-12-20 01:03:11:203 888 ac0 Agent *********
    >>>2008-12-20 01:03:11:203 888 ac0 Agent * Online = No; Ignore download
    >>>priority = No
    >>>2008-12-20 01:03:11:203 888 ac0 Agent * Criteria = "IsHidden=0 and
    >>>IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
    >>>IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
    >>>IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
    >>>DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
    >>>IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
    >>>IsAssigned=1 and RebootRequired=1"
    >>>2008-12-20 01:03:11:203 888 ac0 Agent * ServiceID =
    >>>{9482F4B4-E343-43B6-B170-9A65BC822C77}
    >>>2008-12-20 01:03:11:203 888 ac0 Agent * Search Scope = {Machine}
    >>>2008-12-20 01:03:11:234 1104 77c COMAPI >>-- RESUMED -- COMAPI: Search
    >>>[ClientId = WindowsUpdate]
    >>>2008-12-20 01:03:11:250 1104 77c COMAPI - Updates found = 6
    >>>2008-12-20 01:03:11:250 1104 77c COMAPI ---------
    >>>2008-12-20 01:03:11:250 1104 77c COMAPI -- END -- COMAPI: Search
    >>>[ClientId = WindowsUpdate]
    >>>2008-12-20 01:03:11:250 1104 77c COMAPI -------------
    >>>2008-12-20 01:03:11:250 1104 e40 COMAPI -------------
    >>>2008-12-20 01:03:11:250 1104 e40 COMAPI -- START -- COMAPI: Search
    >>>[ClientId = WindowsUpdate]
    >>>2008-12-20 01:03:11:265 1104 e40 COMAPI ---------
    >>>2008-12-20 01:03:11:265 1104 e40 COMAPI <<-- SUBMITTED -- COMAPI: Search
    >>>[ClientId = WindowsUpdate]
    >>>2008-12-20 01:03:11:421 888 ac0 Agent * Found 0 updates and 13 categories
    >>>in search; evaluated appl. rules of 71 out of 218 deployed entities
    >>>2008-12-20 01:03:11:421 888 ac0 Agent *********
    >>>2008-12-20 01:03:11:421 888 ac0 Agent ** END ** Agent: Finding updates
    >>>[CallerId = AutomaticUpdates]
    >>>2008-12-20 01:03:11:421 888 ac0 Agent *************
    >>>2008-12-20 01:03:11:421 888 ac0 Agent *************
    >>>2008-12-20 01:03:11:421 888 ac0 Agent ** START ** Agent: Finding updates
    >>>[CallerId = WindowsUpdate]
    >>>2008-12-20 01:03:11:421 888 96c AU >>## RESUMED ## AU: Search for updates
    >>>[CallId = {273C12AD-6256-45F3-894A-798E9F59DDDE}]
    >>>2008-12-20 01:03:11:421 888 ac0 Agent *********
    >>>2008-12-20 01:03:11:421 888 96c AU # 0 updates detected
    >>>2008-12-20 01:03:11:421 888 ac0 Agent * Online = No; Ignore download
    >>>priority = No
    >>>2008-12-20 01:03:11:421 888 96c AU #########
    >>>2008-12-20 01:03:11:421 888 ac0 Agent * Criteria = "IsInstalled = 0 and
    >>>IsHidden = 1"
    >>>2008-12-20 01:03:11:421 888 96c AU ## END ## AU: Search for updates
    >>>[CallId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
    >>>2008-12-20 01:03:11:421 888 ac0 Agent * ServiceID =
    >>>{9482F4B4-E343-43B6-B170-9A65BC822C77}
    >>>2008-12-20 01:03:11:421 888 96c AU #############
    >>>2008-12-20 01:03:11:421 888 96c AU Setting AU scheduled install time to
    >>>2008-12-21 13:00:00
    >>>2008-12-20 01:03:11:421 888 ac0 Agent * Search Scope = {Machine}
    >>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    >>>{83666247-4BA1-4C52-A584-D83DA5085280}.100 e_detectionStateInstallable
    >>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    >>>Monitor\NEC665A
    >>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    >>>00000000
    >>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    >>>0x00000000
    >>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    >>>{369A2465-F107-4780-B6D8-BBCAEF70D894}.100 e_detectionStateInstallable
    >>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    >>>0x00000001
    >>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    >>>{1534AE78-4559-458D-BE93-E31C2A694A6B}.101 e_detectionStateInstallable
    >>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    >>>USB\Vid_046d&Pid_08b2&Rev_0000&MI_00
    >>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    >>>00000000
    >>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    >>>0x00000000
    >>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    >>>{4350828E-5A26-438F-8511-55A25CDB8C3A}.100 e_detectionStateInstallable
    >>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    >>>PCI\VEN_1113&DEV_1211&SUBSYS_92111113&REV_10
    >>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180200a, ProblemNumber:
    >>>00000000
    >>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    >>>0x00000000
    >>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    >>>{6E45FFCE-AD5E-49DE-9E2A-0949762E83E3}.101 e_detectionStateInstallable
    >>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    >>>USB\Vid_046d&Pid_08b2&Rev_0000&MI_01
    >>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    >>>00000000
    >>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    >>>0x00000000
    >>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    >>>{ED9167FA-5AFA-4D2A-AD78-EDD58C16C34C}.101 e_detectionStateInstallable
    >>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    >>>USB\Vid_046d&Pid_08b2&Rev_0000
    >>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    >>>00000000
    >>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    >>>0x00000000
    >>>2008-12-20 01:03:11:609 888 ac0 Agent * Found 0 updates and 13 categories
    >>>in search; evaluated appl. rules of 61 out of 218 deployed entities
    >>>2008-12-20 01:03:11:609 888 ac0 Agent *********
    >>>2008-12-20 01:03:11:609 888 ac0 Agent ** END ** Agent: Finding updates
    >>>[CallerId = WindowsUpdate]
    >>>2008-12-20 01:03:11:609 888 ac0 Agent *************
    >>>2008-12-20 01:03:11:625 1104 77c COMAPI >>-- RESUMED -- COMAPI: Search
    >>>[ClientId = WindowsUpdate]
    >>>2008-12-20 01:03:11:625 1104 77c COMAPI - Updates found = 0
    >>>2008-12-20 01:03:11:625 1104 77c COMAPI ---------
    >>>2008-12-20 01:03:11:625 1104 77c COMAPI -- END -- COMAPI: Search
    >>>[ClientId = WindowsUpdate]
    >>>2008-12-20 01:03:11:625 1104 77c COMAPI -------------
    >>>2008-12-20 01:03:16:203 888 ac0 Report REPORT EVENT:
    >>>{64DD3F47-D2F0-4DF9-ACA6-8DF60DE58BF5} 2008-12-20
    >>>01:03:11:203-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
    >>>Synchronization Windows Update Client successfully detected 6 updates.
    >>>
    >>>
    >>>"MowGreen [MVP]" wrote:
    >>>
    >>>
    >>>
    >>>>Do another manual check at WU. When/if nothing happens, close IE.
    >>>>Open the WindowsUpdate.log and post back with the *last* 50 or so lines
    >>>>of it, please: http://support.microsoft.com/kb/902093
    >>>>
    >>>>MowGreen [MVP 2003-2009]
    >>>>===============
    >>>> *-343-* FDNY
    >>>>Never Forgotten
    >>>>===============
    >>>>
    >>>>
    >>>>
    >>>>Splash wrote:
    >>>>
    >>>>
    >>>>
    >>>>>Since installing SP3 onto one of my XP Pro PC I seem unable to receive any
    >>>>>updates, either via automatic updates or by manually updating via IE7 - Tools
    >>>>>- Windows Update.
    >>>>>When I reach the Windows update page and select "Express" I get the usual
    >>>>>message telling me that it's checking for updates.
    >>>>>Then I always receive the comment:
    >>>>>"Download size (total): 0 KB"
    >>>>>"Estimated time at your connection speed: 0 minutes"
    >>>>>"No high-priority updates for your computer are available"
    >>>>>If I check the update history I can see my last update was:
    >>>>>Windows Update Agent 7.2.6001.788 - 14 November 2008 - via Automatic Updates
    >>>>>I know there are some significant updates since this date, especially this
    >>>>>week, yet I seem unable to receive them
    >>>>>I have a very fast professional Internet connection so no problems there,
    >>>>>and I'm heavily protected with up-to-date antivirus software and hardware
    >>>>>firewalls.
    >>>>>I've tried the procedure to manually register wups2.dll but this didn't work.
    >>>>>Clearly this PC, and several others behaving similarly are now rather
    >>>>>vulnerable, so I would be very grateful for some suggestions on how to
    >>>>>rectify the situation.
    >>>>
     
    MowGreen [MVP], Dec 21, 2008
    #9
  10. PS: Stick with Mow here.

    PA Bear [MS MVP] wrote:
    > Had you just done a clean install of Windows?
    >
    > What WinXP version was the machine running before you installed SP3 (e.g.,
    > WinXP SP1)?
    >
    > If you uninstall WinXP SP3 via Add/Remove Programs and make sure Automatic
    > Updates is enabled, are any updates offered?
    >
    > What anti-virus application or security suite is installed and is your
    > subscription current? What anti-spyware applications (other than
    > Defender)?
    > What third-party firewall (if any)? Were any of these applications
    > running
    > in the background when you installed WinXP SP3?
    >
    > Splash wrote:
    >> Hi PA Bear
    >> Thanks for your contribution
    >> Unfortunately your suggested solution has already been investigated and
    >> the
    >> Wups2.dll reregisterd
    >> Regrettably the problem persists and this was not the answer to the
    >> problem
    >> Thanks again
    >> Splash
    >>
    >> "PA Bear [MS MVP]" wrote:
    >>> CrystalBall© sez...
    >>>
    >>> Updates are not installed successfully from Windows Update, from
    >>> Microsoft
    >>> Update, or by using Automatic Updates after you perform a new Windows XP
    >>> installation or you repair a Windows XP installation
    >>> http://support.microsoft.com/kb/943144
    >>> --
    >>> ~Robear Dyer (PA Bear)
    >>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    >>> AumHa VSOP & Admin http://aumha.net
    >>> DTS-L http://dts-l.net/
    >>>
    >>> Splash wrote:
    >>>> Since installing SP3 onto one of my XP Pro PC I seem unable to receive
    >>>> any
    >>>> updates, either via automatic updates or by manually updating via IE7 -
    >>>> Tools - Windows Update.
    >>>> When I reach the Windows update page and select "Express" I get the
    >>>> usual
    >>>> message telling me that it's checking for updates.
    >>>> Then I always receive the comment:
    >>>> "Download size (total): 0 KB"
    >>>> "Estimated time at your connection speed: 0 minutes"
    >>>> "No high-priority updates for your computer are available"
    >>>> If I check the update history I can see my last update was:
    >>>> Windows Update Agent 7.2.6001.788 - 14 November 2008 - via Automatic
    >>>> Updates
    >>>> I know there are some significant updates since this date, especially
    >>>> this
    >>>> week, yet I seem unable to receive them
    >>>> I have a very fast professional Internet connection so no problems
    >>>> there,
    >>>> and I'm heavily protected with up-to-date antivirus software and
    >>>> hardware
    >>>> firewalls.
    >>>> I've tried the procedure to manually register wups2.dll but this didn't
    >>>> work. Clearly this PC, and several others behaving similarly are now
    >>>> rather
    >>>> vulnerable, so I would be very grateful for some suggestions on how to
    >>>> rectify the situation.
     
    PA Bear [MS MVP], Dec 22, 2008
    #10
  11. Splash

    Splash Guest

    Hi Mow
    Thanks again

    OK there are no randomly named folders present in
    WINDOWS\SoftwareDistribution\Download
    But there are 2x 15Kb files named as follows:
    14d19c27b28cc3990260d7191f6e0ff6c7483623
    a79bcfc22f1d4c15ae4840c3d535bd203a0a7506
    There are also a ton of similar .bin files in
    C:\WINDOWS\SoftwareDistribution\EventCache
    And there is a file called wsus3setup.cat in the folder
    WINDOWS\SoftwareDistribution\SelfUpdate\Default

    I can confirm that update history reads as follows:
    Windows Windows Update Agent 7.2.6001.788 14 November 2008 Automatic
    Updates
    Windows Windows Update Agent 7.2.6001.784 17 September 2008 Automatic
    Updates
    Windows XP Windows Malicious Software Removal Tool - July 2008 (KB890830)
    03 August 2008 Windows Update
    Windows XP Windows Malicious Software Removal Tool - May 2008 (KB890830) 26
    May 2008 Windows Update
    Windows XP Microsoft .NET Framework 2.0: x86 (KB829019) 26 May 2008 Windows
    Update
    Windows XP Windows Malicious Software Removal Tool - April 2008 (KB890830)
    13 April 2008 Windows Update
    Windows XP Microsoft .NET Framework 1.1 Service Pack 1 13 April 2008
    Windows Update
    Windows XP Security Update for Windows XP with Windows Media Format Runtime
    9.5 and 11 (KB941569) 13 April 2008 Windows Update

    Also - - -
    1) I've tried the procedure to manually register wups2.dll a couple of times
    without success.
    2) There are three other XP Pro SP3 PCs inside my hardware firewall which
    are updating correctly

    I really appreciate your concern Mow, please hang in there for me
    However I do appreciate you have more pressing matters this time of year
    As a temporary precaution I have installed Mozilla Firefox on this PC since
    it has some sensitive stuff on it
    Best wishes
    Splash


    "MowGreen [MVP]" wrote:

    > OK, let's find out if updates were downloaded to the system.
    > Show hidden files, folders, and system files:
    > http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
    >
    > Using Windows Explorer, navigate to
    > WINDOWS\SoftwareDistribution\Download
    >
    > There should be randomly named folders present. If there are, open one
    > and then open it's update subfolder. There will be a .cat file present
    > with the KB number of the update present.
    > IF there are no randomly named subfolders present than the system never
    > downloaded any updates.
    >
    > The issue may possibly be that .dll files of the Windows Update Agent
    > were not registered properly or, that some components of it did not
    > downloaded due to the hardware firewall.
    >
    > Will await your reply on the presence of updates in Download before
    > recommending another possible resolution, Splash.
    >
    > MowGreen [MVP 2003-2009]
    > ===============
    > *-343-* FDNY
    > Never Forgotten
    > ===============
    >
    >
    >
    > Splash wrote:
    >
    > > Hello and thanks again
    > >
    > > Yes I agree it's very weird, but to be honest I've now got to the stage
    > > where I just need a way out of the problem.
    > > This PC has some serious programs installed and I really want to avoid a
    > > Windows re-installation.
    > >
    > > To answer your questions:
    > > Yes that was the very last 60 lines of the log which I sent.
    > > I can send you earlier entries if you wish, but nothing after this.
    > > Kaspersky A/V is installed but was disabled during the service pack
    > > installation.
    > > I also subsequently re-installed SP3 a couple of days ago, but this didn't
    > > change anything and the problem persists.
    > > However the Windows firewall was set to on (recommended) during SP3
    > > installation.
    > > And the PC is wired 100mbps Ethernet and has no wireless capability.
    > > I really hope you have a magic answer to rekindle WU
    > > Best wishes
    > > Splash
    > >
    > >
    > > "MowGreen [MVP]" wrote:
    > >
    > >
    > >>>01:03:11:203-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
    > >>>Synchronization Windows Update Client successfully detected 6 updates.
    > >>
    > >>The above entry shows that 6 updates were detected as being needed by
    > >>the system. That's the very end of the WU.log ?
    > >>
    > >>
    > >>>2008-12-20 01:03:11:609 888 ac0 Agent * Found 0 updates and 13 categories
    > >>>in search; evaluated appl. rules of 61 out of 218 deployed entities
    > >>
    > >>Somethin' ain't right as no updates were detected previously in the log.
    > >>It is conceivable that the updates have already been downloaded and are
    > >>awaiting installation ... hence the "Download size (total): 0 KB" seen
    > >>on WU.
    > >>
    > >>When SP3 was applied was the antivirus/security suite actively
    > >>monitoring the system ?
    > >>
    > >>
    > >>If not, what is the firewall being used by all of the systems and, are
    > >>they on a wireless or wired network ?
    > >>
    > >>MowGreen [MVP 2003-2009]
    > >>===============
    > >> *-343-* FDNY
    > >>Never Forgotten
    > >>===============
    > >>
    > >>
    > >>
    > >>
    > >>Splash wrote:
    > >>
    > >>
    > >>>Hi and thanks for your very prompt reply
    > >>>Tried again as suggested but same result and last update still listed as 14
    > >>>November 2008
    > >>>Here are the last 50 or so lines of my windowsupdate.log
    > >>>
    > >>>2008-12-20 01:03:11:203 888 ac0 Agent ** START ** Agent: Finding updates
    > >>>[CallerId = AutomaticUpdates]
    > >>>2008-12-20 01:03:11:203 888 ac0 Agent *********
    > >>>2008-12-20 01:03:11:203 888 ac0 Agent * Online = No; Ignore download
    > >>>priority = No
    > >>>2008-12-20 01:03:11:203 888 ac0 Agent * Criteria = "IsHidden=0 and
    > >>>IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
    > >>>IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
    > >>>IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
    > >>>DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
    > >>>IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
    > >>>IsAssigned=1 and RebootRequired=1"
    > >>>2008-12-20 01:03:11:203 888 ac0 Agent * ServiceID =
    > >>>{9482F4B4-E343-43B6-B170-9A65BC822C77}
    > >>>2008-12-20 01:03:11:203 888 ac0 Agent * Search Scope = {Machine}
    > >>>2008-12-20 01:03:11:234 1104 77c COMAPI >>-- RESUMED -- COMAPI: Search
    > >>>[ClientId = WindowsUpdate]
    > >>>2008-12-20 01:03:11:250 1104 77c COMAPI - Updates found = 6
    > >>>2008-12-20 01:03:11:250 1104 77c COMAPI ---------
    > >>>2008-12-20 01:03:11:250 1104 77c COMAPI -- END -- COMAPI: Search
    > >>>[ClientId = WindowsUpdate]
    > >>>2008-12-20 01:03:11:250 1104 77c COMAPI -------------
    > >>>2008-12-20 01:03:11:250 1104 e40 COMAPI -------------
    > >>>2008-12-20 01:03:11:250 1104 e40 COMAPI -- START -- COMAPI: Search
    > >>>[ClientId = WindowsUpdate]
    > >>>2008-12-20 01:03:11:265 1104 e40 COMAPI ---------
    > >>>2008-12-20 01:03:11:265 1104 e40 COMAPI <<-- SUBMITTED -- COMAPI: Search
    > >>>[ClientId = WindowsUpdate]
    > >>>2008-12-20 01:03:11:421 888 ac0 Agent * Found 0 updates and 13 categories
    > >>>in search; evaluated appl. rules of 71 out of 218 deployed entities
    > >>>2008-12-20 01:03:11:421 888 ac0 Agent *********
    > >>>2008-12-20 01:03:11:421 888 ac0 Agent ** END ** Agent: Finding updates
    > >>>[CallerId = AutomaticUpdates]
    > >>>2008-12-20 01:03:11:421 888 ac0 Agent *************
    > >>>2008-12-20 01:03:11:421 888 ac0 Agent *************
    > >>>2008-12-20 01:03:11:421 888 ac0 Agent ** START ** Agent: Finding updates
    > >>>[CallerId = WindowsUpdate]
    > >>>2008-12-20 01:03:11:421 888 96c AU >>## RESUMED ## AU: Search for updates
    > >>>[CallId = {273C12AD-6256-45F3-894A-798E9F59DDDE}]
    > >>>2008-12-20 01:03:11:421 888 ac0 Agent *********
    > >>>2008-12-20 01:03:11:421 888 96c AU # 0 updates detected
    > >>>2008-12-20 01:03:11:421 888 ac0 Agent * Online = No; Ignore download
    > >>>priority = No
    > >>>2008-12-20 01:03:11:421 888 96c AU #########
    > >>>2008-12-20 01:03:11:421 888 ac0 Agent * Criteria = "IsInstalled = 0 and
    > >>>IsHidden = 1"
    > >>>2008-12-20 01:03:11:421 888 96c AU ## END ## AU: Search for updates
    > >>>[CallId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
    > >>>2008-12-20 01:03:11:421 888 ac0 Agent * ServiceID =
    > >>>{9482F4B4-E343-43B6-B170-9A65BC822C77}
    > >>>2008-12-20 01:03:11:421 888 96c AU #############
    > >>>2008-12-20 01:03:11:421 888 96c AU Setting AU scheduled install time to
    > >>>2008-12-21 13:00:00
    > >>>2008-12-20 01:03:11:421 888 ac0 Agent * Search Scope = {Machine}
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > >>>{83666247-4BA1-4C52-A584-D83DA5085280}.100 e_detectionStateInstallable
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > >>>Monitor\NEC665A
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    > >>>00000000
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > >>>0x00000000
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > >>>{369A2465-F107-4780-B6D8-BBCAEF70D894}.100 e_detectionStateInstallable
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > >>>0x00000001
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > >>>{1534AE78-4559-458D-BE93-E31C2A694A6B}.101 e_detectionStateInstallable
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > >>>USB\Vid_046d&Pid_08b2&Rev_0000&MI_00
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    > >>>00000000
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > >>>0x00000000
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > >>>{4350828E-5A26-438F-8511-55A25CDB8C3A}.100 e_detectionStateInstallable
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > >>>PCI\VEN_1113&DEV_1211&SUBSYS_92111113&REV_10
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180200a, ProblemNumber:
    > >>>00000000
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > >>>0x00000000
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > >>>{6E45FFCE-AD5E-49DE-9E2A-0949762E83E3}.101 e_detectionStateInstallable
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > >>>USB\Vid_046d&Pid_08b2&Rev_0000&MI_01
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    > >>>00000000
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > >>>0x00000000
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > >>>{ED9167FA-5AFA-4D2A-AD78-EDD58C16C34C}.101 e_detectionStateInstallable
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > >>>USB\Vid_046d&Pid_08b2&Rev_0000
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    > >>>00000000
    > >>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > >>>0x00000000
    > >>>2008-12-20 01:03:11:609 888 ac0 Agent * Found 0 updates and 13 categories
    > >>>in search; evaluated appl. rules of 61 out of 218 deployed entities
    > >>>2008-12-20 01:03:11:609 888 ac0 Agent *********
    > >>>2008-12-20 01:03:11:609 888 ac0 Agent ** END ** Agent: Finding updates
    > >>>[CallerId = WindowsUpdate]
    > >>>2008-12-20 01:03:11:609 888 ac0 Agent *************
    > >>>2008-12-20 01:03:11:625 1104 77c COMAPI >>-- RESUMED -- COMAPI: Search
    > >>>[ClientId = WindowsUpdate]
    > >>>2008-12-20 01:03:11:625 1104 77c COMAPI - Updates found = 0
    > >>>2008-12-20 01:03:11:625 1104 77c COMAPI ---------
    > >>>2008-12-20 01:03:11:625 1104 77c COMAPI -- END -- COMAPI: Search
    > >>>[ClientId = WindowsUpdate]
    > >>>2008-12-20 01:03:11:625 1104 77c COMAPI -------------
    > >>>2008-12-20 01:03:16:203 888 ac0 Report REPORT EVENT:
    > >>>{64DD3F47-D2F0-4DF9-ACA6-8DF60DE58BF5} 2008-12-20
    > >>>01:03:11:203-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
    > >>>Synchronization Windows Update Client successfully detected 6 updates.
    > >>>
    > >>>
    > >>>"MowGreen [MVP]" wrote:
    > >>>
    > >>>
    > >>>
    > >>>>Do another manual check at WU. When/if nothing happens, close IE.
    > >>>>Open the WindowsUpdate.log and post back with the *last* 50 or so lines
    > >>>>of it, please: http://support.microsoft.com/kb/902093
    > >>>>
    > >>>>MowGreen [MVP 2003-2009]
    > >>>>===============
    > >>>> *-343-* FDNY
    > >>>>Never Forgotten
    > >>>>===============
    > >>>>
    > >>>>
    > >>>>
    > >>>>Splash wrote:
    > >>>>
    > >>>>
    > >>>>
    > >>>>>Since installing SP3 onto one of my XP Pro PC I seem unable to receive any
    > >>>>>updates, either via automatic updates or by manually updating via IE7 - Tools
    > >>>>>- Windows Update.
    > >>>>>When I reach the Windows update page and select "Express" I get the usual
    > >>>>>message telling me that it's checking for updates.
    > >>>>>Then I always receive the comment:
    > >>>>>"Download size (total): 0 KB"
    > >>>>>"Estimated time at your connection speed: 0 minutes"
    > >>>>>"No high-priority updates for your computer are available"
    > >>>>>If I check the update history I can see my last update was:
    > >>>>>Windows Update Agent 7.2.6001.788 - 14 November 2008 - via Automatic Updates
    > >>>>>I know there are some significant updates since this date, especially this
    > >>>>>week, yet I seem unable to receive them
    > >>>>>I have a very fast professional Internet connection so no problems there,
    > >>>>>and I'm heavily protected with up-to-date antivirus software and hardware
    > >>>>>firewalls.
    > >>>>>I've tried the procedure to manually register wups2.dll but this didn't work.
    > >>>>>Clearly this PC, and several others behaving similarly are now rather
    > >>>>>vulnerable, so I would be very grateful for some suggestions on how to
    > >>>>>rectify the situation.
    > >>>>

    >
     
    Splash, Dec 23, 2008
    #11
  12. Splash

    s0c Guest

    I'm experiencing the exact same problem as Splash.
    ....Performed a clean install of XP Pro (32bit) with SP2 integrated, then
    soon afterwards installed SP3 (without installing any updates first).
    AV client is SAV 10.x.
    Also tried registering Wups2.dll and installing latest WU Agent.

    Anyone got a solution to this problem yet?
    THX, s0c

    "PA Bear [MS MVP]" wrote:

    > PS: Stick with Mow here.
    >
    > PA Bear [MS MVP] wrote:
    > > Had you just done a clean install of Windows?
    > >
    > > What WinXP version was the machine running before you installed SP3 (e.g.,
    > > WinXP SP1)?
    > >
    > > If you uninstall WinXP SP3 via Add/Remove Programs and make sure Automatic
    > > Updates is enabled, are any updates offered?
    > >
    > > What anti-virus application or security suite is installed and is your
    > > subscription current? What anti-spyware applications (other than
    > > Defender)?
    > > What third-party firewall (if any)? Were any of these applications
    > > running
    > > in the background when you installed WinXP SP3?
    > >
    > > Splash wrote:
    > >> Hi PA Bear
    > >> Thanks for your contribution
    > >> Unfortunately your suggested solution has already been investigated and
    > >> the
    > >> Wups2.dll reregisterd
    > >> Regrettably the problem persists and this was not the answer to the
    > >> problem
    > >> Thanks again
    > >> Splash
    > >>
    > >> "PA Bear [MS MVP]" wrote:
    > >>> CrystalBall© sez...
    > >>>
    > >>> Updates are not installed successfully from Windows Update, from
    > >>> Microsoft
    > >>> Update, or by using Automatic Updates after you perform a new Windows XP
    > >>> installation or you repair a Windows XP installation
    > >>> http://support.microsoft.com/kb/943144
    > >>> --
    > >>> ~Robear Dyer (PA Bear)
    > >>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    > >>> AumHa VSOP & Admin http://aumha.net
    > >>> DTS-L http://dts-l.net/
    > >>>
    > >>> Splash wrote:
    > >>>> Since installing SP3 onto one of my XP Pro PC I seem unable to receive
    > >>>> any
    > >>>> updates, either via automatic updates or by manually updating via IE7 -
    > >>>> Tools - Windows Update.
    > >>>> When I reach the Windows update page and select "Express" I get the
    > >>>> usual
    > >>>> message telling me that it's checking for updates.
    > >>>> Then I always receive the comment:
    > >>>> "Download size (total): 0 KB"
    > >>>> "Estimated time at your connection speed: 0 minutes"
    > >>>> "No high-priority updates for your computer are available"
    > >>>> If I check the update history I can see my last update was:
    > >>>> Windows Update Agent 7.2.6001.788 - 14 November 2008 - via Automatic
    > >>>> Updates
    > >>>> I know there are some significant updates since this date, especially
    > >>>> this
    > >>>> week, yet I seem unable to receive them
    > >>>> I have a very fast professional Internet connection so no problems
    > >>>> there,
    > >>>> and I'm heavily protected with up-to-date antivirus software and
    > >>>> hardware
    > >>>> firewalls.
    > >>>> I've tried the procedure to manually register wups2.dll but this didn't
    > >>>> work. Clearly this PC, and several others behaving similarly are now
    > >>>> rather
    > >>>> vulnerable, so I would be very grateful for some suggestions on how to
    > >>>> rectify the situation.

    >
    >
     
    s0c, Dec 23, 2008
    #12
  13. To avoid confusion, please begin your own new thread. Thanks.

    s0c wrote:
    > I'm experiencing the exact same problem as Splash.
    > ...Performed a clean install of XP Pro (32bit) with SP2 integrated, then
    > soon afterwards installed SP3 (without installing any updates first).
    > AV client is SAV 10.x.
    > Also tried registering Wups2.dll and installing latest WU Agent.
    >
    > Anyone got a solution to this problem yet?
    > THX, s0c
    >
    > "PA Bear [MS MVP]" wrote:
    >
    >> PS: Stick with Mow here.
    >>
    >> PA Bear [MS MVP] wrote:
    >>> Had you just done a clean install of Windows?
    >>>
    >>> What WinXP version was the machine running before you installed SP3
    >>> (e.g.,
    >>> WinXP SP1)?
    >>>
    >>> If you uninstall WinXP SP3 via Add/Remove Programs and make sure
    >>> Automatic
    >>> Updates is enabled, are any updates offered?
    >>>
    >>> What anti-virus application or security suite is installed and is your
    >>> subscription current? What anti-spyware applications (other than
    >>> Defender)?
    >>> What third-party firewall (if any)? Were any of these applications
    >>> running
    >>> in the background when you installed WinXP SP3?
    >>>
    >>> Splash wrote:
    >>>> Hi PA Bear
    >>>> Thanks for your contribution
    >>>> Unfortunately your suggested solution has already been investigated and
    >>>> the
    >>>> Wups2.dll reregisterd
    >>>> Regrettably the problem persists and this was not the answer to the
    >>>> problem
    >>>> Thanks again
    >>>> Splash
    >>>>
    >>>> "PA Bear [MS MVP]" wrote:
    >>>>> CrystalBall© sez...
    >>>>>
    >>>>> Updates are not installed successfully from Windows Update, from
    >>>>> Microsoft
    >>>>> Update, or by using Automatic Updates after you perform a new Windows
    >>>>> XP
    >>>>> installation or you repair a Windows XP installation
    >>>>> http://support.microsoft.com/kb/943144
    >>>>> --
    >>>>> ~Robear Dyer (PA Bear)
    >>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    >>>>> AumHa VSOP & Admin http://aumha.net
    >>>>> DTS-L http://dts-l.net/
    >>>>>
    >>>>> Splash wrote:
    >>>>>> Since installing SP3 onto one of my XP Pro PC I seem unable to
    >>>>>> receive
    >>>>>> any
    >>>>>> updates, either via automatic updates or by manually updating via
    >>>>>> IE7 -
    >>>>>> Tools - Windows Update.
    >>>>>> When I reach the Windows update page and select "Express" I get the
    >>>>>> usual
    >>>>>> message telling me that it's checking for updates.
    >>>>>> Then I always receive the comment:
    >>>>>> "Download size (total): 0 KB"
    >>>>>> "Estimated time at your connection speed: 0 minutes"
    >>>>>> "No high-priority updates for your computer are available"
    >>>>>> If I check the update history I can see my last update was:
    >>>>>> Windows Update Agent 7.2.6001.788 - 14 November 2008 - via Automatic
    >>>>>> Updates
    >>>>>> I know there are some significant updates since this date, especially
    >>>>>> this
    >>>>>> week, yet I seem unable to receive them
    >>>>>> I have a very fast professional Internet connection so no problems
    >>>>>> there,
    >>>>>> and I'm heavily protected with up-to-date antivirus software and
    >>>>>> hardware
    >>>>>> firewalls.
    >>>>>> I've tried the procedure to manually register wups2.dll but this
    >>>>>> didn't
    >>>>>> work. Clearly this PC, and several others behaving similarly are now
    >>>>>> rather
    >>>>>> vulnerable, so I would be very grateful for some suggestions on how
    >>>>>> to
    >>>>>> rectify the situation.
     
    PA Bear [MS MVP], Dec 23, 2008
    #13
  14. Howdy Splash ... well, you're not alone. Am currently assisting a Vista
    User who also has a Kaspersky product installed and also has a
    mysterious updating issue. I'm starting to lean towards the theory that
    disabling Kaspersky does little and that it's use of ADS [alternative
    data streams] is the culprit here.

    So, let's do some mow <w> investigating ... check this location, please
    WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup

    IF the ServiceStartup subfolder is present, please open it and post back
    with the names of any subfolders present.
    IF the subfolders are present, open them and please provide a list of
    the subfolders contained therein.

    In the meantime, you can obtain needed Security updates from the MS
    Download Center to see if they install properly -
    http://www.microsoft.com/downloads/Browse.aspx?DisplayLang=en&nr=20&categoryid=7&sortCriteria=date

    They're listed by Date, the latest ones first. Grab the one released
    12/17 for IE. Since I don't know which version of IE that is currently
    installed on your system, make sure you choose the correct one for said
    version installed and XP. It's probably not on the first page so scroll
    down to the bottom and click the 'Next' link. Save it. Close IE and any
    open programs and then install it and reboot.
    Did it install ?

    MowGreen [MVP 2003-2009]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============




    Splash wrote:

    > Hi Mow
    > Thanks again
    >
    > OK there are no randomly named folders present in
    > WINDOWS\SoftwareDistribution\Download
    > But there are 2x 15Kb files named as follows:
    > 14d19c27b28cc3990260d7191f6e0ff6c7483623
    > a79bcfc22f1d4c15ae4840c3d535bd203a0a7506
    > There are also a ton of similar .bin files in
    > C:\WINDOWS\SoftwareDistribution\EventCache
    > And there is a file called wsus3setup.cat in the folder
    > WINDOWS\SoftwareDistribution\SelfUpdate\Default
    >
    > I can confirm that update history reads as follows:
    > Windows Windows Update Agent 7.2.6001.788 14 November 2008 Automatic
    > Updates
    > Windows Windows Update Agent 7.2.6001.784 17 September 2008 Automatic
    > Updates
    > Windows XP Windows Malicious Software Removal Tool - July 2008 (KB890830)
    > 03 August 2008 Windows Update
    > Windows XP Windows Malicious Software Removal Tool - May 2008 (KB890830) 26
    > May 2008 Windows Update
    > Windows XP Microsoft .NET Framework 2.0: x86 (KB829019) 26 May 2008 Windows
    > Update
    > Windows XP Windows Malicious Software Removal Tool - April 2008 (KB890830)
    > 13 April 2008 Windows Update
    > Windows XP Microsoft .NET Framework 1.1 Service Pack 1 13 April 2008
    > Windows Update
    > Windows XP Security Update for Windows XP with Windows Media Format Runtime
    > 9.5 and 11 (KB941569) 13 April 2008 Windows Update
    >
    > Also - - -
    > 1) I've tried the procedure to manually register wups2.dll a couple of times
    > without success.
    > 2) There are three other XP Pro SP3 PCs inside my hardware firewall which
    > are updating correctly
    >
    > I really appreciate your concern Mow, please hang in there for me
    > However I do appreciate you have more pressing matters this time of year
    > As a temporary precaution I have installed Mozilla Firefox on this PC since
    > it has some sensitive stuff on it
    > Best wishes
    > Splash
    >
    >
    > "MowGreen [MVP]" wrote:
    >
    >
    >>OK, let's find out if updates were downloaded to the system.
    >>Show hidden files, folders, and system files:
    >>http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
    >>
    >>Using Windows Explorer, navigate to
    >>WINDOWS\SoftwareDistribution\Download
    >>
    >>There should be randomly named folders present. If there are, open one
    >>and then open it's update subfolder. There will be a .cat file present
    >>with the KB number of the update present.
    >>IF there are no randomly named subfolders present than the system never
    >>downloaded any updates.
    >>
    >>The issue may possibly be that .dll files of the Windows Update Agent
    >>were not registered properly or, that some components of it did not
    >>downloaded due to the hardware firewall.
    >>
    >>Will await your reply on the presence of updates in Download before
    >>recommending another possible resolution, Splash.
    >>
    >>MowGreen [MVP 2003-2009]
    >>===============
    >> *-343-* FDNY
    >>Never Forgotten
    >>===============
    >>
    >>
    >>
    >>Splash wrote:
    >>
    >>
    >>>Hello and thanks again
    >>>
    >>>Yes I agree it's very weird, but to be honest I've now got to the stage
    >>>where I just need a way out of the problem.
    >>>This PC has some serious programs installed and I really want to avoid a
    >>>Windows re-installation.
    >>>
    >>>To answer your questions:
    >>>Yes that was the very last 60 lines of the log which I sent.
    >>>I can send you earlier entries if you wish, but nothing after this.
    >>>Kaspersky A/V is installed but was disabled during the service pack
    >>>installation.
    >>>I also subsequently re-installed SP3 a couple of days ago, but this didn't
    >>>change anything and the problem persists.
    >>>However the Windows firewall was set to on (recommended) during SP3
    >>>installation.
    >>>And the PC is wired 100mbps Ethernet and has no wireless capability.
    >>>I really hope you have a magic answer to rekindle WU
    >>>Best wishes
    >>>Splash
    >>>
    >>>
    >>>"MowGreen [MVP]" wrote:
    >>>
    >>>
    >>>
    >>>>>01:03:11:203-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
    >>>>>Synchronization Windows Update Client successfully detected 6 updates.
    >>>>
    >>>>The above entry shows that 6 updates were detected as being needed by
    >>>>the system. That's the very end of the WU.log ?
    >>>>
    >>>>
    >>>>
    >>>>>2008-12-20 01:03:11:609 888 ac0 Agent * Found 0 updates and 13 categories
    >>>>>in search; evaluated appl. rules of 61 out of 218 deployed entities
    >>>>
    >>>>Somethin' ain't right as no updates were detected previously in the log.
    >>>>It is conceivable that the updates have already been downloaded and are
    >>>>awaiting installation ... hence the "Download size (total): 0 KB" seen
    >>>>on WU.
    >>>>
    >>>>When SP3 was applied was the antivirus/security suite actively
    >>>>monitoring the system ?
    >>>>
    >>>>
    >>>>If not, what is the firewall being used by all of the systems and, are
    >>>>they on a wireless or wired network ?
    >>>>
    >>>>MowGreen [MVP 2003-2009]
    >>>>===============
    >>>> *-343-* FDNY
    >>>>Never Forgotten
    >>>>===============
    >>>>
    >>>>
    >>>>
    >>>>
    >>>>Splash wrote:
    >>>>
    >>>>
    >>>>
    >>>>>Hi and thanks for your very prompt reply
    >>>>>Tried again as suggested but same result and last update still listed as 14
    >>>>>November 2008
    >>>>>Here are the last 50 or so lines of my windowsupdate.log
    >>>>>
    >>>>>2008-12-20 01:03:11:203 888 ac0 Agent ** START ** Agent: Finding updates
    >>>>>[CallerId = AutomaticUpdates]
    >>>>>2008-12-20 01:03:11:203 888 ac0 Agent *********
    >>>>>2008-12-20 01:03:11:203 888 ac0 Agent * Online = No; Ignore download
    >>>>>priority = No
    >>>>>2008-12-20 01:03:11:203 888 ac0 Agent * Criteria = "IsHidden=0 and
    >>>>>IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
    >>>>>IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
    >>>>>IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
    >>>>>DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
    >>>>>IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
    >>>>>IsAssigned=1 and RebootRequired=1"
    >>>>>2008-12-20 01:03:11:203 888 ac0 Agent * ServiceID =
    >>>>>{9482F4B4-E343-43B6-B170-9A65BC822C77}
    >>>>>2008-12-20 01:03:11:203 888 ac0 Agent * Search Scope = {Machine}
    >>>>>2008-12-20 01:03:11:234 1104 77c COMAPI >>-- RESUMED -- COMAPI: Search
    >>>>>[ClientId = WindowsUpdate]
    >>>>>2008-12-20 01:03:11:250 1104 77c COMAPI - Updates found = 6
    >>>>>2008-12-20 01:03:11:250 1104 77c COMAPI ---------
    >>>>>2008-12-20 01:03:11:250 1104 77c COMAPI -- END -- COMAPI: Search
    >>>>>[ClientId = WindowsUpdate]
    >>>>>2008-12-20 01:03:11:250 1104 77c COMAPI -------------
    >>>>>2008-12-20 01:03:11:250 1104 e40 COMAPI -------------
    >>>>>2008-12-20 01:03:11:250 1104 e40 COMAPI -- START -- COMAPI: Search
    >>>>>[ClientId = WindowsUpdate]
    >>>>>2008-12-20 01:03:11:265 1104 e40 COMAPI ---------
    >>>>>2008-12-20 01:03:11:265 1104 e40 COMAPI <<-- SUBMITTED -- COMAPI: Search
    >>>>>[ClientId = WindowsUpdate]
    >>>>>2008-12-20 01:03:11:421 888 ac0 Agent * Found 0 updates and 13 categories
    >>>>>in search; evaluated appl. rules of 71 out of 218 deployed entities
    >>>>>2008-12-20 01:03:11:421 888 ac0 Agent *********
    >>>>>2008-12-20 01:03:11:421 888 ac0 Agent ** END ** Agent: Finding updates
    >>>>>[CallerId = AutomaticUpdates]
    >>>>>2008-12-20 01:03:11:421 888 ac0 Agent *************
    >>>>>2008-12-20 01:03:11:421 888 ac0 Agent *************
    >>>>>2008-12-20 01:03:11:421 888 ac0 Agent ** START ** Agent: Finding updates
    >>>>>[CallerId = WindowsUpdate]
    >>>>>2008-12-20 01:03:11:421 888 96c AU >>## RESUMED ## AU: Search for updates
    >>>>>[CallId = {273C12AD-6256-45F3-894A-798E9F59DDDE}]
    >>>>>2008-12-20 01:03:11:421 888 ac0 Agent *********
    >>>>>2008-12-20 01:03:11:421 888 96c AU # 0 updates detected
    >>>>>2008-12-20 01:03:11:421 888 ac0 Agent * Online = No; Ignore download
    >>>>>priority = No
    >>>>>2008-12-20 01:03:11:421 888 96c AU #########
    >>>>>2008-12-20 01:03:11:421 888 ac0 Agent * Criteria = "IsInstalled = 0 and
    >>>>>IsHidden = 1"
    >>>>>2008-12-20 01:03:11:421 888 96c AU ## END ## AU: Search for updates
    >>>>>[CallId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
    >>>>>2008-12-20 01:03:11:421 888 ac0 Agent * ServiceID =
    >>>>>{9482F4B4-E343-43B6-B170-9A65BC822C77}
    >>>>>2008-12-20 01:03:11:421 888 96c AU #############
    >>>>>2008-12-20 01:03:11:421 888 96c AU Setting AU scheduled install time to
    >>>>>2008-12-21 13:00:00
    >>>>>2008-12-20 01:03:11:421 888 ac0 Agent * Search Scope = {Machine}
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    >>>>>{83666247-4BA1-4C52-A584-D83DA5085280}.100 e_detectionStateInstallable
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    >>>>>Monitor\NEC665A
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    >>>>>00000000
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    >>>>>0x00000000
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    >>>>>{369A2465-F107-4780-B6D8-BBCAEF70D894}.100 e_detectionStateInstallable
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    >>>>>0x00000001
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    >>>>>{1534AE78-4559-458D-BE93-E31C2A694A6B}.101 e_detectionStateInstallable
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    >>>>>USB\Vid_046d&Pid_08b2&Rev_0000&MI_00
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    >>>>>00000000
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    >>>>>0x00000000
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    >>>>>{4350828E-5A26-438F-8511-55A25CDB8C3A}.100 e_detectionStateInstallable
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    >>>>>PCI\VEN_1113&DEV_1211&SUBSYS_92111113&REV_10
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180200a, ProblemNumber:
    >>>>>00000000
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    >>>>>0x00000000
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    >>>>>{6E45FFCE-AD5E-49DE-9E2A-0949762E83E3}.101 e_detectionStateInstallable
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    >>>>>USB\Vid_046d&Pid_08b2&Rev_0000&MI_01
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    >>>>>00000000
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    >>>>>0x00000000
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    >>>>>{ED9167FA-5AFA-4D2A-AD78-EDD58C16C34C}.101 e_detectionStateInstallable
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    >>>>>USB\Vid_046d&Pid_08b2&Rev_0000
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    >>>>>00000000
    >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    >>>>>0x00000000
    >>>>>2008-12-20 01:03:11:609 888 ac0 Agent * Found 0 updates and 13 categories
    >>>>>in search; evaluated appl. rules of 61 out of 218 deployed entities
    >>>>>2008-12-20 01:03:11:609 888 ac0 Agent *********
    >>>>>2008-12-20 01:03:11:609 888 ac0 Agent ** END ** Agent: Finding updates
    >>>>>[CallerId = WindowsUpdate]
    >>>>>2008-12-20 01:03:11:609 888 ac0 Agent *************
    >>>>>2008-12-20 01:03:11:625 1104 77c COMAPI >>-- RESUMED -- COMAPI: Search
    >>>>>[ClientId = WindowsUpdate]
    >>>>>2008-12-20 01:03:11:625 1104 77c COMAPI - Updates found = 0
    >>>>>2008-12-20 01:03:11:625 1104 77c COMAPI ---------
    >>>>>2008-12-20 01:03:11:625 1104 77c COMAPI -- END -- COMAPI: Search
    >>>>>[ClientId = WindowsUpdate]
    >>>>>2008-12-20 01:03:11:625 1104 77c COMAPI -------------
    >>>>>2008-12-20 01:03:16:203 888 ac0 Report REPORT EVENT:
    >>>>>{64DD3F47-D2F0-4DF9-ACA6-8DF60DE58BF5} 2008-12-20
    >>>>>01:03:11:203-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
    >>>>>Synchronization Windows Update Client successfully detected 6 updates.
    >>>>>
    >>>>>
    >>>>>"MowGreen [MVP]" wrote:
    >>>>>
    >>>>>
    >>>>>
    >>>>>
    >>>>>>Do another manual check at WU. When/if nothing happens, close IE.
    >>>>>>Open the WindowsUpdate.log and post back with the *last* 50 or so lines
    >>>>>>of it, please: http://support.microsoft.com/kb/902093
    >>>>>>
    >>>>>>MowGreen [MVP 2003-2009]
    >>>>>>===============
    >>>>>>*-343-* FDNY
    >>>>>>Never Forgotten
    >>>>>>===============
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>>Splash wrote:
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>>>Since installing SP3 onto one of my XP Pro PC I seem unable to receive any
    >>>>>>>updates, either via automatic updates or by manually updating via IE7 - Tools
    >>>>>>>- Windows Update.
    >>>>>>>When I reach the Windows update page and select "Express" I get the usual
    >>>>>>>message telling me that it's checking for updates.
    >>>>>>>Then I always receive the comment:
    >>>>>>>"Download size (total): 0 KB"
    >>>>>>>"Estimated time at your connection speed: 0 minutes"
    >>>>>>>"No high-priority updates for your computer are available"
    >>>>>>>If I check the update history I can see my last update was:
    >>>>>>>Windows Update Agent 7.2.6001.788 - 14 November 2008 - via Automatic Updates
    >>>>>>>I know there are some significant updates since this date, especially this
    >>>>>>>week, yet I seem unable to receive them
    >>>>>>>I have a very fast professional Internet connection so no problems there,
    >>>>>>>and I'm heavily protected with up-to-date antivirus software and hardware
    >>>>>>>firewalls.
    >>>>>>>I've tried the procedure to manually register wups2.dll but this didn't work.
    >>>>>>>Clearly this PC, and several others behaving similarly are now rather
    >>>>>>>vulnerable, so I would be very grateful for some suggestions on how to
    >>>>>>>rectify the situation.
    >>>>>>
     
    MowGreen [MVP], Dec 23, 2008
    #14
  15. Splash

    Splash Guest

    Hi Mow
    Thanks again for your suggestions
    OK - I have news !

    1) The folder WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup
    contains no files but does have folders with subfolders and files as follows:
    - - - ServiceStartup\wuapi.dll\7.0.6000.381\wuapi.dll 537Kb 30/07/07
    - - - ServiceStartup\wups2.dll\7.2.6001.784\wups2.dll 45Kb 18/07/08
    - - - ServiceStartup\wups2.dll\7.2.6001.788\wups2.dll 43Kb 16/10/08
    - - - ServiceStartup\wups.dll\7.0.6000.381\wups.dll 33Kb 30/07/07
    - - - ServiceStartup\wups.dll\7.2.6001.784\wups.dll 36Kb 18/07/08
    - - - ServiceStartup\wups.dll\7.2.6001.788\wups.dll 34Kb 16/10/08

    2) I visited the download page you suggested, which looked familiar since I
    had visited it a while ago to download and install the security update.
    Nevertheless I downloaded it again and installed the update
    IE7-WindowsXP-KB960714-x86-ENU.exe.
    On both the previous occasion, and on this occasion, the update appeared to
    install OK and finished by reporting that it had been successfully installed.
    However there is no trace of it in the update history or in Add/Remove
    programs, so I’m just not sure whether it has actually installed or not.

    3) Interestingly on this latest occasion, following the above update, when I
    selected the WU option to view the history, I was prompted to re-install
    Active X, which I did.

    4) So just for the hell of it, since I was there anyway, I selected Express
    Updates and watched with interest. To my amazement WU now appears to work and
    found three new updates, which it downloaded and installed correctly. These
    now appear in the history dated 30 Dec, but not the critical security update
    from the 17 Dec, and all previous updates are dated Nov and earlier.

    It would therefore seem that manual updates are now working, and possibly
    also the auto updates, we shall have to wait and see.

    So now I just need to be able to establish that all the required security
    updates have actually been uploaded and installed.
    I’m just wondering if there is an option to uninstall all the currently
    installed updates, setting it back to its virgin state, and then use WU to
    re-install from scratch all updates that should have been downloaded and
    installed ??

    Best wishes for 2009
    Splash

    "MowGreen [MVP]" wrote:

    > Howdy Splash ... well, you're not alone. Am currently assisting a Vista
    > User who also has a Kaspersky product installed and also has a
    > mysterious updating issue. I'm starting to lean towards the theory that
    > disabling Kaspersky does little and that it's use of ADS [alternative
    > data streams] is the culprit here.
    >
    > So, let's do some mow <w> investigating ... check this location, please
    > WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup
    >
    > IF the ServiceStartup subfolder is present, please open it and post back
    > with the names of any subfolders present.
    > IF the subfolders are present, open them and please provide a list of
    > the subfolders contained therein.
    >
    > In the meantime, you can obtain needed Security updates from the MS
    > Download Center to see if they install properly -
    > http://www.microsoft.com/downloads/Browse.aspx?DisplayLang=en&nr=20&categoryid=7&sortCriteria=date
    >
    > They're listed by Date, the latest ones first. Grab the one released
    > 12/17 for IE. Since I don't know which version of IE that is currently
    > installed on your system, make sure you choose the correct one for said
    > version installed and XP. It's probably not on the first page so scroll
    > down to the bottom and click the 'Next' link. Save it. Close IE and any
    > open programs and then install it and reboot.
    > Did it install ?
    >
    > MowGreen [MVP 2003-2009]
    > ===============
    > *-343-* FDNY
    > Never Forgotten
    > ===============
    >
    >
    >
    >
    > Splash wrote:
    >
    > > Hi Mow
    > > Thanks again
    > >
    > > OK there are no randomly named folders present in
    > > WINDOWS\SoftwareDistribution\Download
    > > But there are 2x 15Kb files named as follows:
    > > 14d19c27b28cc3990260d7191f6e0ff6c7483623
    > > a79bcfc22f1d4c15ae4840c3d535bd203a0a7506
    > > There are also a ton of similar .bin files in
    > > C:\WINDOWS\SoftwareDistribution\EventCache
    > > And there is a file called wsus3setup.cat in the folder
    > > WINDOWS\SoftwareDistribution\SelfUpdate\Default
    > >
    > > I can confirm that update history reads as follows:
    > > Windows Windows Update Agent 7.2.6001.788 14 November 2008 Automatic
    > > Updates
    > > Windows Windows Update Agent 7.2.6001.784 17 September 2008 Automatic
    > > Updates
    > > Windows XP Windows Malicious Software Removal Tool - July 2008 (KB890830)
    > > 03 August 2008 Windows Update
    > > Windows XP Windows Malicious Software Removal Tool - May 2008 (KB890830) 26
    > > May 2008 Windows Update
    > > Windows XP Microsoft .NET Framework 2.0: x86 (KB829019) 26 May 2008 Windows
    > > Update
    > > Windows XP Windows Malicious Software Removal Tool - April 2008 (KB890830)
    > > 13 April 2008 Windows Update
    > > Windows XP Microsoft .NET Framework 1.1 Service Pack 1 13 April 2008
    > > Windows Update
    > > Windows XP Security Update for Windows XP with Windows Media Format Runtime
    > > 9.5 and 11 (KB941569) 13 April 2008 Windows Update
    > >
    > > Also - - -
    > > 1) I've tried the procedure to manually register wups2.dll a couple of times
    > > without success.
    > > 2) There are three other XP Pro SP3 PCs inside my hardware firewall which
    > > are updating correctly
    > >
    > > I really appreciate your concern Mow, please hang in there for me
    > > However I do appreciate you have more pressing matters this time of year
    > > As a temporary precaution I have installed Mozilla Firefox on this PC since
    > > it has some sensitive stuff on it
    > > Best wishes
    > > Splash
    > >
    > >
    > > "MowGreen [MVP]" wrote:
    > >
    > >
    > >>OK, let's find out if updates were downloaded to the system.
    > >>Show hidden files, folders, and system files:
    > >>http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
    > >>
    > >>Using Windows Explorer, navigate to
    > >>WINDOWS\SoftwareDistribution\Download
    > >>
    > >>There should be randomly named folders present. If there are, open one
    > >>and then open it's update subfolder. There will be a .cat file present
    > >>with the KB number of the update present.
    > >>IF there are no randomly named subfolders present than the system never
    > >>downloaded any updates.
    > >>
    > >>The issue may possibly be that .dll files of the Windows Update Agent
    > >>were not registered properly or, that some components of it did not
    > >>downloaded due to the hardware firewall.
    > >>
    > >>Will await your reply on the presence of updates in Download before
    > >>recommending another possible resolution, Splash.
    > >>
    > >>MowGreen [MVP 2003-2009]
    > >>===============
    > >> *-343-* FDNY
    > >>Never Forgotten
    > >>===============
    > >>
    > >>
    > >>
    > >>Splash wrote:
    > >>
    > >>
    > >>>Hello and thanks again
    > >>>
    > >>>Yes I agree it's very weird, but to be honest I've now got to the stage
    > >>>where I just need a way out of the problem.
    > >>>This PC has some serious programs installed and I really want to avoid a
    > >>>Windows re-installation.
    > >>>
    > >>>To answer your questions:
    > >>>Yes that was the very last 60 lines of the log which I sent.
    > >>>I can send you earlier entries if you wish, but nothing after this.
    > >>>Kaspersky A/V is installed but was disabled during the service pack
    > >>>installation.
    > >>>I also subsequently re-installed SP3 a couple of days ago, but this didn't
    > >>>change anything and the problem persists.
    > >>>However the Windows firewall was set to on (recommended) during SP3
    > >>>installation.
    > >>>And the PC is wired 100mbps Ethernet and has no wireless capability.
    > >>>I really hope you have a magic answer to rekindle WU
    > >>>Best wishes
    > >>>Splash
    > >>>
    > >>>
    > >>>"MowGreen [MVP]" wrote:
    > >>>
    > >>>
    > >>>
    > >>>>>01:03:11:203-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
    > >>>>>Synchronization Windows Update Client successfully detected 6 updates.
    > >>>>
    > >>>>The above entry shows that 6 updates were detected as being needed by
    > >>>>the system. That's the very end of the WU.log ?
    > >>>>
    > >>>>
    > >>>>
    > >>>>>2008-12-20 01:03:11:609 888 ac0 Agent * Found 0 updates and 13 categories
    > >>>>>in search; evaluated appl. rules of 61 out of 218 deployed entities
    > >>>>
    > >>>>Somethin' ain't right as no updates were detected previously in the log.
    > >>>>It is conceivable that the updates have already been downloaded and are
    > >>>>awaiting installation ... hence the "Download size (total): 0 KB" seen
    > >>>>on WU.
    > >>>>
    > >>>>When SP3 was applied was the antivirus/security suite actively
    > >>>>monitoring the system ?
    > >>>>
    > >>>>
    > >>>>If not, what is the firewall being used by all of the systems and, are
    > >>>>they on a wireless or wired network ?
    > >>>>
    > >>>>MowGreen [MVP 2003-2009]
    > >>>>===============
    > >>>> *-343-* FDNY
    > >>>>Never Forgotten
    > >>>>===============
    > >>>>
    > >>>>
    > >>>>
    > >>>>
    > >>>>Splash wrote:
    > >>>>
    > >>>>
    > >>>>
    > >>>>>Hi and thanks for your very prompt reply
    > >>>>>Tried again as suggested but same result and last update still listed as 14
    > >>>>>November 2008
    > >>>>>Here are the last 50 or so lines of my windowsupdate.log
    > >>>>>
    > >>>>>2008-12-20 01:03:11:203 888 ac0 Agent ** START ** Agent: Finding updates
    > >>>>>[CallerId = AutomaticUpdates]
    > >>>>>2008-12-20 01:03:11:203 888 ac0 Agent *********
    > >>>>>2008-12-20 01:03:11:203 888 ac0 Agent * Online = No; Ignore download
    > >>>>>priority = No
    > >>>>>2008-12-20 01:03:11:203 888 ac0 Agent * Criteria = "IsHidden=0 and
    > >>>>>IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
    > >>>>>IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
    > >>>>>IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
    > >>>>>DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
    > >>>>>IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
    > >>>>>IsAssigned=1 and RebootRequired=1"
    > >>>>>2008-12-20 01:03:11:203 888 ac0 Agent * ServiceID =
    > >>>>>{9482F4B4-E343-43B6-B170-9A65BC822C77}
    > >>>>>2008-12-20 01:03:11:203 888 ac0 Agent * Search Scope = {Machine}
    > >>>>>2008-12-20 01:03:11:234 1104 77c COMAPI >>-- RESUMED -- COMAPI: Search
    > >>>>>[ClientId = WindowsUpdate]
    > >>>>>2008-12-20 01:03:11:250 1104 77c COMAPI - Updates found = 6
    > >>>>>2008-12-20 01:03:11:250 1104 77c COMAPI ---------
    > >>>>>2008-12-20 01:03:11:250 1104 77c COMAPI -- END -- COMAPI: Search
    > >>>>>[ClientId = WindowsUpdate]
    > >>>>>2008-12-20 01:03:11:250 1104 77c COMAPI -------------
    > >>>>>2008-12-20 01:03:11:250 1104 e40 COMAPI -------------
    > >>>>>2008-12-20 01:03:11:250 1104 e40 COMAPI -- START -- COMAPI: Search
    > >>>>>[ClientId = WindowsUpdate]
    > >>>>>2008-12-20 01:03:11:265 1104 e40 COMAPI ---------
    > >>>>>2008-12-20 01:03:11:265 1104 e40 COMAPI <<-- SUBMITTED -- COMAPI: Search
    > >>>>>[ClientId = WindowsUpdate]
    > >>>>>2008-12-20 01:03:11:421 888 ac0 Agent * Found 0 updates and 13 categories
    > >>>>>in search; evaluated appl. rules of 71 out of 218 deployed entities
    > >>>>>2008-12-20 01:03:11:421 888 ac0 Agent *********
    > >>>>>2008-12-20 01:03:11:421 888 ac0 Agent ** END ** Agent: Finding updates
    > >>>>>[CallerId = AutomaticUpdates]
    > >>>>>2008-12-20 01:03:11:421 888 ac0 Agent *************
    > >>>>>2008-12-20 01:03:11:421 888 ac0 Agent *************
    > >>>>>2008-12-20 01:03:11:421 888 ac0 Agent ** START ** Agent: Finding updates
    > >>>>>[CallerId = WindowsUpdate]
    > >>>>>2008-12-20 01:03:11:421 888 96c AU >>## RESUMED ## AU: Search for updates
    > >>>>>[CallId = {273C12AD-6256-45F3-894A-798E9F59DDDE}]
    > >>>>>2008-12-20 01:03:11:421 888 ac0 Agent *********
    > >>>>>2008-12-20 01:03:11:421 888 96c AU # 0 updates detected
    > >>>>>2008-12-20 01:03:11:421 888 ac0 Agent * Online = No; Ignore download
    > >>>>>priority = No
    > >>>>>2008-12-20 01:03:11:421 888 96c AU #########
    > >>>>>2008-12-20 01:03:11:421 888 ac0 Agent * Criteria = "IsInstalled = 0 and
    > >>>>>IsHidden = 1"
    > >>>>>2008-12-20 01:03:11:421 888 96c AU ## END ## AU: Search for updates
    > >>>>>[CallId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
    > >>>>>2008-12-20 01:03:11:421 888 ac0 Agent * ServiceID =
    > >>>>>{9482F4B4-E343-43B6-B170-9A65BC822C77}
    > >>>>>2008-12-20 01:03:11:421 888 96c AU #############
    > >>>>>2008-12-20 01:03:11:421 888 96c AU Setting AU scheduled install time to
    > >>>>>2008-12-21 13:00:00
    > >>>>>2008-12-20 01:03:11:421 888 ac0 Agent * Search Scope = {Machine}
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > >>>>>{83666247-4BA1-4C52-A584-D83DA5085280}.100 e_detectionStateInstallable
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > >>>>>Monitor\NEC665A
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    > >>>>>00000000
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > >>>>>0x00000000
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > >>>>>{369A2465-F107-4780-B6D8-BBCAEF70D894}.100 e_detectionStateInstallable
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > >>>>>0x00000001
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > >>>>>{1534AE78-4559-458D-BE93-E31C2A694A6B}.101 e_detectionStateInstallable
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > >>>>>USB\Vid_046d&Pid_08b2&Rev_0000&MI_00
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    > >>>>>00000000
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > >>>>>0x00000000
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > >>>>>{4350828E-5A26-438F-8511-55A25CDB8C3A}.100 e_detectionStateInstallable
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > >>>>>PCI\VEN_1113&DEV_1211&SUBSYS_92111113&REV_10
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180200a, ProblemNumber:
    > >>>>>00000000
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > >>>>>0x00000000
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > >>>>>{6E45FFCE-AD5E-49DE-9E2A-0949762E83E3}.101 e_detectionStateInstallable
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > >>>>>USB\Vid_046d&Pid_08b2&Rev_0000&MI_01
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    > >>>>>00000000
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > >>>>>0x00000000
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    > >>>>>{ED9167FA-5AFA-4D2A-AD78-EDD58C16C34C}.101 e_detectionStateInstallable
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    > >>>>>USB\Vid_046d&Pid_08b2&Rev_0000
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    > >>>>>00000000
    > >>>>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    > >>>>>0x00000000
    > >>>>>2008-12-20 01:03:11:609 888 ac0 Agent * Found 0 updates and 13 categories
    > >>>>>in search; evaluated appl. rules of 61 out of 218 deployed entities
    > >>>>>2008-12-20 01:03:11:609 888 ac0 Agent *********
    > >>>>>2008-12-20 01:03:11:609 888 ac0 Agent ** END ** Agent: Finding updates
    > >>>>>[CallerId = WindowsUpdate]
    > >>>>>2008-12-20 01:03:11:609 888 ac0 Agent *************
    > >>>>>2008-12-20 01:03:11:625 1104 77c COMAPI >>-- RESUMED -- COMAPI: Search
    > >>>>>[ClientId = WindowsUpdate]
    > >>>>>2008-12-20 01:03:11:625 1104 77c COMAPI - Updates found = 0
    > >>>>>2008-12-20 01:03:11:625 1104 77c COMAPI ---------
    > >>>>>2008-12-20 01:03:11:625 1104 77c COMAPI -- END -- COMAPI: Search
    > >>>>>[ClientId = WindowsUpdate]
    > >>>>>2008-12-20 01:03:11:625 1104 77c COMAPI -------------
    > >>>>>2008-12-20 01:03:16:203 888 ac0 Report REPORT EVENT:
    > >>>>>{64DD3F47-D2F0-4DF9-ACA6-8DF60DE58BF5} 2008-12-20
    > >>>>>01:03:11:203-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
    > >>>>>Synchronization Windows Update Client successfully detected 6 updates.
    > >>>>>
    > >>>>>
     
    Splash, Dec 30, 2008
    #15
  16. There's no need to uninstall any updates. Just run MBSA and it will
    detect any updates that are missing:
    http://technet.microsoft.com/en-us/security/cc184923.aspx

    Click the Download Now link after perusing the above TechNet article.

    MowGreen [MVP 2003-2009]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============



    Splash wrote:

    > Hi Mow
    > Thanks again for your suggestions
    > OK - I have news !
    >
    > 1) The folder WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup
    > contains no files but does have folders with subfolders and files as follows:
    > - - - ServiceStartup\wuapi.dll\7.0.6000.381\wuapi.dll 537Kb 30/07/07
    > - - - ServiceStartup\wups2.dll\7.2.6001.784\wups2.dll 45Kb 18/07/08
    > - - - ServiceStartup\wups2.dll\7.2.6001.788\wups2.dll 43Kb 16/10/08
    > - - - ServiceStartup\wups.dll\7.0.6000.381\wups.dll 33Kb 30/07/07
    > - - - ServiceStartup\wups.dll\7.2.6001.784\wups.dll 36Kb 18/07/08
    > - - - ServiceStartup\wups.dll\7.2.6001.788\wups.dll 34Kb 16/10/08
    >
    > 2) I visited the download page you suggested, which looked familiar since I
    > had visited it a while ago to download and install the security update.
    > Nevertheless I downloaded it again and installed the update
    > IE7-WindowsXP-KB960714-x86-ENU.exe.
    > On both the previous occasion, and on this occasion, the update appeared to
    > install OK and finished by reporting that it had been successfully installed.
    > However there is no trace of it in the update history or in Add/Remove
    > programs, so I’m just not sure whether it has actually installed or not.
    >
    > 3) Interestingly on this latest occasion, following the above update, when I
    > selected the WU option to view the history, I was prompted to re-install
    > Active X, which I did.
    >
    > 4) So just for the hell of it, since I was there anyway, I selected Express
    > Updates and watched with interest. To my amazement WU now appears to work and
    > found three new updates, which it downloaded and installed correctly. These
    > now appear in the history dated 30 Dec, but not the critical security update
    > from the 17 Dec, and all previous updates are dated Nov and earlier.
    >
    > It would therefore seem that manual updates are now working, and possibly
    > also the auto updates, we shall have to wait and see.
    >
    > So now I just need to be able to establish that all the required security
    > updates have actually been uploaded and installed.
    > I’m just wondering if there is an option to uninstall all the currently
    > installed updates, setting it back to its virgin state, and then use WU to
    > re-install from scratch all updates that should have been downloaded and
    > installed ??
    >
    > Best wishes for 2009
    > Splash
    >
    > "MowGreen [MVP]" wrote:
    >
    >
    >>Howdy Splash ... well, you're not alone. Am currently assisting a Vista
    >>User who also has a Kaspersky product installed and also has a
    >>mysterious updating issue. I'm starting to lean towards the theory that
    >>disabling Kaspersky does little and that it's use of ADS [alternative
    >>data streams] is the culprit here.
    >>
    >>So, let's do some mow <w> investigating ... check this location, please
    >>WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup
    >>
    >>IF the ServiceStartup subfolder is present, please open it and post back
    >>with the names of any subfolders present.
    >>IF the subfolders are present, open them and please provide a list of
    >>the subfolders contained therein.
    >>
    >>In the meantime, you can obtain needed Security updates from the MS
    >>Download Center to see if they install properly -
    >>http://www.microsoft.com/downloads/Browse.aspx?DisplayLang=en&nr=20&categoryid=7&sortCriteria=date
    >>
    >>They're listed by Date, the latest ones first. Grab the one released
    >>12/17 for IE. Since I don't know which version of IE that is currently
    >>installed on your system, make sure you choose the correct one for said
    >>version installed and XP. It's probably not on the first page so scroll
    >>down to the bottom and click the 'Next' link. Save it. Close IE and any
    >>open programs and then install it and reboot.
    >>Did it install ?
    >>
    >>MowGreen [MVP 2003-2009]
    >>===============
    >> *-343-* FDNY
    >>Never Forgotten
    >>===============
    >>
    >>
    >>
    >>
    >>Splash wrote:
    >>
    >>
    >>>Hi Mow
    >>>Thanks again
    >>>
    >>>OK there are no randomly named folders present in
    >>>WINDOWS\SoftwareDistribution\Download
    >>>But there are 2x 15Kb files named as follows:
    >>>14d19c27b28cc3990260d7191f6e0ff6c7483623
    >>>a79bcfc22f1d4c15ae4840c3d535bd203a0a7506
    >>>There are also a ton of similar .bin files in
    >>>C:\WINDOWS\SoftwareDistribution\EventCache
    >>>And there is a file called wsus3setup.cat in the folder
    >>>WINDOWS\SoftwareDistribution\SelfUpdate\Default
    >>>
    >>>I can confirm that update history reads as follows:
    >>>Windows Windows Update Agent 7.2.6001.788 14 November 2008 Automatic
    >>>Updates
    >>>Windows Windows Update Agent 7.2.6001.784 17 September 2008 Automatic
    >>>Updates
    >>>Windows XP Windows Malicious Software Removal Tool - July 2008 (KB890830)
    >>>03 August 2008 Windows Update
    >>>Windows XP Windows Malicious Software Removal Tool - May 2008 (KB890830) 26
    >>>May 2008 Windows Update
    >>>Windows XP Microsoft .NET Framework 2.0: x86 (KB829019) 26 May 2008 Windows
    >>>Update
    >>>Windows XP Windows Malicious Software Removal Tool - April 2008 (KB890830)
    >>>13 April 2008 Windows Update
    >>>Windows XP Microsoft .NET Framework 1.1 Service Pack 1 13 April 2008
    >>>Windows Update
    >>>Windows XP Security Update for Windows XP with Windows Media Format Runtime
    >>>9.5 and 11 (KB941569) 13 April 2008 Windows Update
    >>>
    >>>Also - - -
    >>>1) I've tried the procedure to manually register wups2.dll a couple of times
    >>>without success.
    >>>2) There are three other XP Pro SP3 PCs inside my hardware firewall which
    >>>are updating correctly
    >>>
    >>>I really appreciate your concern Mow, please hang in there for me
    >>>However I do appreciate you have more pressing matters this time of year
    >>>As a temporary precaution I have installed Mozilla Firefox on this PC since
    >>>it has some sensitive stuff on it
    >>>Best wishes
    >>>Splash
    >>>
    >>>
    >>>"MowGreen [MVP]" wrote:
    >>>
    >>>
    >>>
    >>>>OK, let's find out if updates were downloaded to the system.
    >>>>Show hidden files, folders, and system files:
    >>>>http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
    >>>>
    >>>>Using Windows Explorer, navigate to
    >>>>WINDOWS\SoftwareDistribution\Download
    >>>>
    >>>>There should be randomly named folders present. If there are, open one
    >>>>and then open it's update subfolder. There will be a .cat file present
    >>>>with the KB number of the update present.
    >>>>IF there are no randomly named subfolders present than the system never
    >>>>downloaded any updates.
    >>>>
    >>>>The issue may possibly be that .dll files of the Windows Update Agent
    >>>>were not registered properly or, that some components of it did not
    >>>>downloaded due to the hardware firewall.
    >>>>
    >>>>Will await your reply on the presence of updates in Download before
    >>>>recommending another possible resolution, Splash.
    >>>>
    >>>>MowGreen [MVP 2003-2009]
    >>>>===============
    >>>> *-343-* FDNY
    >>>>Never Forgotten
    >>>>===============
    >>>>
    >>>>
    >>>>
    >>>>Splash wrote:
    >>>>
    >>>>
    >>>>
    >>>>>Hello and thanks again
    >>>>>
    >>>>>Yes I agree it's very weird, but to be honest I've now got to the stage
    >>>>>where I just need a way out of the problem.
    >>>>>This PC has some serious programs installed and I really want to avoid a
    >>>>>Windows re-installation.
    >>>>>
    >>>>>To answer your questions:
    >>>>>Yes that was the very last 60 lines of the log which I sent.
    >>>>>I can send you earlier entries if you wish, but nothing after this.
    >>>>>Kaspersky A/V is installed but was disabled during the service pack
    >>>>>installation.
    >>>>>I also subsequently re-installed SP3 a couple of days ago, but this didn't
    >>>>>change anything and the problem persists.
    >>>>>However the Windows firewall was set to on (recommended) during SP3
    >>>>>installation.
    >>>>>And the PC is wired 100mbps Ethernet and has no wireless capability.
    >>>>>I really hope you have a magic answer to rekindle WU
    >>>>>Best wishes
    >>>>>Splash
    >>>>>
    >>>>>
    >>>>>"MowGreen [MVP]" wrote:
    >>>>>
    >>>>>
    >>>>>
    >>>>>
    >>>>>>>01:03:11:203-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
    >>>>>>>Synchronization Windows Update Client successfully detected 6 updates.
    >>>>>>
    >>>>>>The above entry shows that 6 updates were detected as being needed by
    >>>>>>the system. That's the very end of the WU.log ?
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>>>2008-12-20 01:03:11:609 888 ac0 Agent * Found 0 updates and 13 categories
    >>>>>>>in search; evaluated appl. rules of 61 out of 218 deployed entities
    >>>>>>
    >>>>>>Somethin' ain't right as no updates were detected previously in the log.
    >>>>>>It is conceivable that the updates have already been downloaded and are
    >>>>>>awaiting installation ... hence the "Download size (total): 0 KB" seen
    >>>>>>on WU.
    >>>>>>
    >>>>>>When SP3 was applied was the antivirus/security suite actively
    >>>>>>monitoring the system ?
    >>>>>>
    >>>>>>
    >>>>>>If not, what is the firewall being used by all of the systems and, are
    >>>>>>they on a wireless or wired network ?
    >>>>>>
    >>>>>>MowGreen [MVP 2003-2009]
    >>>>>>===============
    >>>>>>*-343-* FDNY
    >>>>>>Never Forgotten
    >>>>>>===============
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>>Splash wrote:
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>>>Hi and thanks for your very prompt reply
    >>>>>>>Tried again as suggested but same result and last update still listed as 14
    >>>>>>>November 2008
    >>>>>>>Here are the last 50 or so lines of my windowsupdate.log
    >>>>>>>
    >>>>>>>2008-12-20 01:03:11:203 888 ac0 Agent ** START ** Agent: Finding updates
    >>>>>>>[CallerId = AutomaticUpdates]
    >>>>>>>2008-12-20 01:03:11:203 888 ac0 Agent *********
    >>>>>>>2008-12-20 01:03:11:203 888 ac0 Agent * Online = No; Ignore download
    >>>>>>>priority = No
    >>>>>>>2008-12-20 01:03:11:203 888 ac0 Agent * Criteria = "IsHidden=0 and
    >>>>>>>IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
    >>>>>>>IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
    >>>>>>>IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
    >>>>>>>DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
    >>>>>>>IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
    >>>>>>>IsAssigned=1 and RebootRequired=1"
    >>>>>>>2008-12-20 01:03:11:203 888 ac0 Agent * ServiceID =
    >>>>>>>{9482F4B4-E343-43B6-B170-9A65BC822C77}
    >>>>>>>2008-12-20 01:03:11:203 888 ac0 Agent * Search Scope = {Machine}
    >>>>>>>2008-12-20 01:03:11:234 1104 77c COMAPI >>-- RESUMED -- COMAPI: Search
    >>>>>>>[ClientId = WindowsUpdate]
    >>>>>>>2008-12-20 01:03:11:250 1104 77c COMAPI - Updates found = 6
    >>>>>>>2008-12-20 01:03:11:250 1104 77c COMAPI ---------
    >>>>>>>2008-12-20 01:03:11:250 1104 77c COMAPI -- END -- COMAPI: Search
    >>>>>>>[ClientId = WindowsUpdate]
    >>>>>>>2008-12-20 01:03:11:250 1104 77c COMAPI -------------
    >>>>>>>2008-12-20 01:03:11:250 1104 e40 COMAPI -------------
    >>>>>>>2008-12-20 01:03:11:250 1104 e40 COMAPI -- START -- COMAPI: Search
    >>>>>>>[ClientId = WindowsUpdate]
    >>>>>>>2008-12-20 01:03:11:265 1104 e40 COMAPI ---------
    >>>>>>>2008-12-20 01:03:11:265 1104 e40 COMAPI <<-- SUBMITTED -- COMAPI: Search
    >>>>>>>[ClientId = WindowsUpdate]
    >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent * Found 0 updates and 13 categories
    >>>>>>>in search; evaluated appl. rules of 71 out of 218 deployed entities
    >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent *********
    >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent ** END ** Agent: Finding updates
    >>>>>>>[CallerId = AutomaticUpdates]
    >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent *************
    >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent *************
    >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent ** START ** Agent: Finding updates
    >>>>>>>[CallerId = WindowsUpdate]
    >>>>>>>2008-12-20 01:03:11:421 888 96c AU >>## RESUMED ## AU: Search for updates
    >>>>>>>[CallId = {273C12AD-6256-45F3-894A-798E9F59DDDE}]
    >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent *********
    >>>>>>>2008-12-20 01:03:11:421 888 96c AU # 0 updates detected
    >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent * Online = No; Ignore download
    >>>>>>>priority = No
    >>>>>>>2008-12-20 01:03:11:421 888 96c AU #########
    >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent * Criteria = "IsInstalled = 0 and
    >>>>>>>IsHidden = 1"
    >>>>>>>2008-12-20 01:03:11:421 888 96c AU ## END ## AU: Search for updates
    >>>>>>>[CallId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
    >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent * ServiceID =
    >>>>>>>{9482F4B4-E343-43B6-B170-9A65BC822C77}
    >>>>>>>2008-12-20 01:03:11:421 888 96c AU #############
    >>>>>>>2008-12-20 01:03:11:421 888 96c AU Setting AU scheduled install time to
    >>>>>>>2008-12-21 13:00:00
    >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent * Search Scope = {Machine}
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    >>>>>>>{83666247-4BA1-4C52-A584-D83DA5085280}.100 e_detectionStateInstallable
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    >>>>>>>Monitor\NEC665A
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    >>>>>>>00000000
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    >>>>>>>0x00000000
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    >>>>>>>{369A2465-F107-4780-B6D8-BBCAEF70D894}.100 e_detectionStateInstallable
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    >>>>>>>0x00000001
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    >>>>>>>{1534AE78-4559-458D-BE93-E31C2A694A6B}.101 e_detectionStateInstallable
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    >>>>>>>USB\Vid_046d&Pid_08b2&Rev_0000&MI_00
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    >>>>>>>00000000
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    >>>>>>>0x00000000
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    >>>>>>>{4350828E-5A26-438F-8511-55A25CDB8C3A}.100 e_detectionStateInstallable
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    >>>>>>>PCI\VEN_1113&DEV_1211&SUBSYS_92111113&REV_10
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180200a, ProblemNumber:
    >>>>>>>00000000
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    >>>>>>>0x00000000
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    >>>>>>>{6E45FFCE-AD5E-49DE-9E2A-0949762E83E3}.101 e_detectionStateInstallable
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    >>>>>>>USB\Vid_046d&Pid_08b2&Rev_0000&MI_01
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    >>>>>>>00000000
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    >>>>>>>0x00000000
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver DriverUtil marking
    >>>>>>>{ED9167FA-5AFA-4D2A-AD78-EDD58C16C34C}.101 e_detectionStateInstallable
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver Matched driver to device
    >>>>>>>USB\Vid_046d&Pid_08b2&Rev_0000
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver Status: 0x180600a, ProblemNumber:
    >>>>>>>00000000
    >>>>>>>2008-12-20 01:03:11:593 888 ac0 Driver Calculated driver attributes as
    >>>>>>>0x00000000
    >>>>>>>2008-12-20 01:03:11:609 888 ac0 Agent * Found 0 updates and 13 categories
    >>>>>>>in search; evaluated appl. rules of 61 out of 218 deployed entities
    >>>>>>>2008-12-20 01:03:11:609 888 ac0 Agent *********
    >>>>>>>2008-12-20 01:03:11:609 888 ac0 Agent ** END ** Agent: Finding updates
    >>>>>>>[CallerId = WindowsUpdate]
    >>>>>>>2008-12-20 01:03:11:609 888 ac0 Agent *************
    >>>>>>>2008-12-20 01:03:11:625 1104 77c COMAPI >>-- RESUMED -- COMAPI: Search
    >>>>>>>[ClientId = WindowsUpdate]
    >>>>>>>2008-12-20 01:03:11:625 1104 77c COMAPI - Updates found = 0
    >>>>>>>2008-12-20 01:03:11:625 1104 77c COMAPI ---------
    >>>>>>>2008-12-20 01:03:11:625 1104 77c COMAPI -- END -- COMAPI: Search
    >>>>>>>[ClientId = WindowsUpdate]
    >>>>>>>2008-12-20 01:03:11:625 1104 77c COMAPI -------------
    >>>>>>>2008-12-20 01:03:16:203 888 ac0 Report REPORT EVENT:
    >>>>>>>{64DD3F47-D2F0-4DF9-ACA6-8DF60DE58BF5} 2008-12-20
    >>>>>>>01:03:11:203-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
    >>>>>>>Synchronization Windows Update Client successfully detected 6 updates.
    >>>>>>>
    >>>>>>>
     
    MowGreen [MVP], Jan 1, 2009
    #16
  17. Splash

    Splash Guest

    Many thanks Mow
    MBSA 2.1 reports no security updates are missing, which is good.
    It has been a tedious struggle but we finally got there and I'm most
    grateful to you for your diligence.
    However I cannot help observing there continue to be a massive number of
    problems reported relating to WU, and these are presumably only from those
    users who actually realise that their updates are not working !
    Seeing as WU are only necessary due to weaknesses in Microsoft code, one
    wonders whether Microsoft fully appreciate both the scale and the impact of
    these problems.
    With more and more users relying on Internet banking etc. security is more
    important than ever.
    During the past month we have experienced a significant shift of users from
    Internet Explorer to Firefox, which has now matured into a very comparable
    product.
    Thanks again
    Splash



    "MowGreen [MVP]" wrote:

    > There's no need to uninstall any updates. Just run MBSA and it will
    > detect any updates that are missing:
    > http://technet.microsoft.com/en-us/security/cc184923.aspx
    >
    > Click the Download Now link after perusing the above TechNet article.
    >
    > MowGreen [MVP 2003-2009]
    > ===============
    > *-343-* FDNY
    > Never Forgotten
    > ===============
    >
    >
    >
    > Splash wrote:
    >
    > > Hi Mow
    > > Thanks again for your suggestions
    > > OK - I have news !
    > >
    > > 1) The folder WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup
    > > contains no files but does have folders with subfolders and files as follows:
    > > - - - ServiceStartup\wuapi.dll\7.0.6000.381\wuapi.dll 537Kb 30/07/07
    > > - - - ServiceStartup\wups2.dll\7.2.6001.784\wups2.dll 45Kb 18/07/08
    > > - - - ServiceStartup\wups2.dll\7.2.6001.788\wups2.dll 43Kb 16/10/08
    > > - - - ServiceStartup\wups.dll\7.0.6000.381\wups.dll 33Kb 30/07/07
    > > - - - ServiceStartup\wups.dll\7.2.6001.784\wups.dll 36Kb 18/07/08
    > > - - - ServiceStartup\wups.dll\7.2.6001.788\wups.dll 34Kb 16/10/08
    > >
    > > 2) I visited the download page you suggested, which looked familiar since I
    > > had visited it a while ago to download and install the security update.
    > > Nevertheless I downloaded it again and installed the update
    > > IE7-WindowsXP-KB960714-x86-ENU.exe.
    > > On both the previous occasion, and on this occasion, the update appeared to
    > > install OK and finished by reporting that it had been successfully installed.
    > > However there is no trace of it in the update history or in Add/Remove
    > > programs, so I’m just not sure whether it has actually installed or not.
    > >
    > > 3) Interestingly on this latest occasion, following the above update, when I
    > > selected the WU option to view the history, I was prompted to re-install
    > > Active X, which I did.
    > >
    > > 4) So just for the hell of it, since I was there anyway, I selected Express
    > > Updates and watched with interest. To my amazement WU now appears to work and
    > > found three new updates, which it downloaded and installed correctly. These
    > > now appear in the history dated 30 Dec, but not the critical security update
    > > from the 17 Dec, and all previous updates are dated Nov and earlier.
    > >
    > > It would therefore seem that manual updates are now working, and possibly
    > > also the auto updates, we shall have to wait and see.
    > >
    > > So now I just need to be able to establish that all the required security
    > > updates have actually been uploaded and installed.
    > > I’m just wondering if there is an option to uninstall all the currently
    > > installed updates, setting it back to its virgin state, and then use WU to
    > > re-install from scratch all updates that should have been downloaded and
    > > installed ??
    > >
    > > Best wishes for 2009
    > > Splash
    > >
    > > "MowGreen [MVP]" wrote:
    > >
    > >
    > >>Howdy Splash ... well, you're not alone. Am currently assisting a Vista
    > >>User who also has a Kaspersky product installed and also has a
    > >>mysterious updating issue. I'm starting to lean towards the theory that
    > >>disabling Kaspersky does little and that it's use of ADS [alternative
    > >>data streams] is the culprit here.
    > >>
    > >>So, let's do some mow <w> investigating ... check this location, please
    > >>WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup
    > >>
    > >>IF the ServiceStartup subfolder is present, please open it and post back
    > >>with the names of any subfolders present.
    > >>IF the subfolders are present, open them and please provide a list of
    > >>the subfolders contained therein.
    > >>
    > >>In the meantime, you can obtain needed Security updates from the MS
    > >>Download Center to see if they install properly -
    > >>http://www.microsoft.com/downloads/Browse.aspx?DisplayLang=en&nr=20&categoryid=7&sortCriteria=date
    > >>
    > >>They're listed by Date, the latest ones first. Grab the one released
    > >>12/17 for IE. Since I don't know which version of IE that is currently
    > >>installed on your system, make sure you choose the correct one for said
    > >>version installed and XP. It's probably not on the first page so scroll
    > >>down to the bottom and click the 'Next' link. Save it. Close IE and any
    > >>open programs and then install it and reboot.
    > >>Did it install ?
    > >>
    > >>MowGreen [MVP 2003-2009]
    > >>===============
    > >> *-343-* FDNY
    > >>Never Forgotten
    > >>===============
    > >>
    > >>
    > >>
    > >>
    > >>Splash wrote:
    > >>
    > >>
    > >>>Hi Mow
    > >>>Thanks again
    > >>>
    > >>>OK there are no randomly named folders present in
    > >>>WINDOWS\SoftwareDistribution\Download
    > >>>But there are 2x 15Kb files named as follows:
    > >>>14d19c27b28cc3990260d7191f6e0ff6c7483623
    > >>>a79bcfc22f1d4c15ae4840c3d535bd203a0a7506
    > >>>There are also a ton of similar .bin files in
    > >>>C:\WINDOWS\SoftwareDistribution\EventCache
    > >>>And there is a file called wsus3setup.cat in the folder
    > >>>WINDOWS\SoftwareDistribution\SelfUpdate\Default
    > >>>
    > >>>I can confirm that update history reads as follows:
    > >>>Windows Windows Update Agent 7.2.6001.788 14 November 2008 Automatic
    > >>>Updates
    > >>>Windows Windows Update Agent 7.2.6001.784 17 September 2008 Automatic
    > >>>Updates
    > >>>Windows XP Windows Malicious Software Removal Tool - July 2008 (KB890830)
    > >>>03 August 2008 Windows Update
    > >>>Windows XP Windows Malicious Software Removal Tool - May 2008 (KB890830) 26
    > >>>May 2008 Windows Update
    > >>>Windows XP Microsoft .NET Framework 2.0: x86 (KB829019) 26 May 2008 Windows
    > >>>Update
    > >>>Windows XP Windows Malicious Software Removal Tool - April 2008 (KB890830)
    > >>>13 April 2008 Windows Update
    > >>>Windows XP Microsoft .NET Framework 1.1 Service Pack 1 13 April 2008
    > >>>Windows Update
    > >>>Windows XP Security Update for Windows XP with Windows Media Format Runtime
    > >>>9.5 and 11 (KB941569) 13 April 2008 Windows Update
    > >>>
    > >>>Also - - -
    > >>>1) I've tried the procedure to manually register wups2.dll a couple of times
    > >>>without success.
    > >>>2) There are three other XP Pro SP3 PCs inside my hardware firewall which
    > >>>are updating correctly
    > >>>
    > >>>I really appreciate your concern Mow, please hang in there for me
    > >>>However I do appreciate you have more pressing matters this time of year
    > >>>As a temporary precaution I have installed Mozilla Firefox on this PC since
    > >>>it has some sensitive stuff on it
    > >>>Best wishes
    > >>>Splash
    > >>>
    > >>>
    > >>>"MowGreen [MVP]" wrote:
    > >>>
    > >>>
    > >>>
    > >>>>OK, let's find out if updates were downloaded to the system.
    > >>>>Show hidden files, folders, and system files:
    > >>>>http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
    > >>>>
    > >>>>Using Windows Explorer, navigate to
    > >>>>WINDOWS\SoftwareDistribution\Download
    > >>>>
    > >>>>There should be randomly named folders present. If there are, open one
    > >>>>and then open it's update subfolder. There will be a .cat file present
    > >>>>with the KB number of the update present.
    > >>>>IF there are no randomly named subfolders present than the system never
    > >>>>downloaded any updates.
    > >>>>
    > >>>>The issue may possibly be that .dll files of the Windows Update Agent
    > >>>>were not registered properly or, that some components of it did not
    > >>>>downloaded due to the hardware firewall.
    > >>>>
    > >>>>Will await your reply on the presence of updates in Download before
    > >>>>recommending another possible resolution, Splash.
    > >>>>
    > >>>>MowGreen [MVP 2003-2009]
    > >>>>===============
    > >>>> *-343-* FDNY
    > >>>>Never Forgotten
    > >>>>===============
    > >>>>
    > >>>>
    > >>>>
    > >>>>Splash wrote:
    > >>>>
    > >>>>
    > >>>>
    > >>>>>Hello and thanks again
    > >>>>>
    > >>>>>Yes I agree it's very weird, but to be honest I've now got to the stage
    > >>>>>where I just need a way out of the problem.
    > >>>>>This PC has some serious programs installed and I really want to avoid a
    > >>>>>Windows re-installation.
    > >>>>>
    > >>>>>To answer your questions:
    > >>>>>Yes that was the very last 60 lines of the log which I sent.
    > >>>>>I can send you earlier entries if you wish, but nothing after this.
    > >>>>>Kaspersky A/V is installed but was disabled during the service pack
    > >>>>>installation.
    > >>>>>I also subsequently re-installed SP3 a couple of days ago, but this didn't
    > >>>>>change anything and the problem persists.
    > >>>>>However the Windows firewall was set to on (recommended) during SP3
    > >>>>>installation.
    > >>>>>And the PC is wired 100mbps Ethernet and has no wireless capability.
    > >>>>>I really hope you have a magic answer to rekindle WU
    > >>>>>Best wishes
    > >>>>>Splash
    > >>>>>
    > >>>>>
    > >>>>>"MowGreen [MVP]" wrote:
    > >>>>>
    > >>>>>
    > >>>>>
    > >>>>>
    > >>>>>>>01:03:11:203-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
    > >>>>>>>Synchronization Windows Update Client successfully detected 6 updates.
    > >>>>>>
    > >>>>>>The above entry shows that 6 updates were detected as being needed by
    > >>>>>>the system. That's the very end of the WU.log ?
    > >>>>>>
    > >>>>>>
    > >>>>>>
    > >>>>>>
    > >>>>>>>2008-12-20 01:03:11:609 888 ac0 Agent * Found 0 updates and 13 categories
    > >>>>>>>in search; evaluated appl. rules of 61 out of 218 deployed entities
    > >>>>>>
    > >>>>>>Somethin' ain't right as no updates were detected previously in the log.
    > >>>>>>It is conceivable that the updates have already been downloaded and are
    > >>>>>>awaiting installation ... hence the "Download size (total): 0 KB" seen
    > >>>>>>on WU.
    > >>>>>>
    > >>>>>>When SP3 was applied was the antivirus/security suite actively
    > >>>>>>monitoring the system ?
    > >>>>>>
    > >>>>>>
    > >>>>>>If not, what is the firewall being used by all of the systems and, are
    > >>>>>>they on a wireless or wired network ?
    > >>>>>>
    > >>>>>>MowGreen [MVP 2003-2009]
    > >>>>>>===============
    > >>>>>>*-343-* FDNY
    > >>>>>>Never Forgotten
    > >>>>>>===============
    > >>>>>>
    > >>>>>>
    > >>>>>>
    > >>>>>>
    > >>>>>>Splash wrote:
    > >>>>>>
    > >>>>>>
    > >>>>>>
    > >>>>>>
    > >>>>>>>Hi and thanks for your very prompt reply
    > >>>>>>>Tried again as suggested but same result and last update still listed as 14
    > >>>>>>>November 2008
    > >>>>>>>Here are the last 50 or so lines of my windowsupdate.log
    > >>>>>>>
    > >>>>>>>2008-12-20 01:03:11:203 888 ac0 Agent ** START ** Agent: Finding updates
    > >>>>>>>[CallerId = AutomaticUpdates]
    > >>>>>>>2008-12-20 01:03:11:203 888 ac0 Agent *********
    > >>>>>>>2008-12-20 01:03:11:203 888 ac0 Agent * Online = No; Ignore download
    > >>>>>>>priority = No
    > >>>>>>>2008-12-20 01:03:11:203 888 ac0 Agent * Criteria = "IsHidden=0 and
    > >>>>>>>IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
    > >>>>>>>IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
    > >>>>>>>IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
    > >>>>>>>DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
    > >>>>>>>IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
    > >>>>>>>IsAssigned=1 and RebootRequired=1"
    > >>>>>>>2008-12-20 01:03:11:203 888 ac0 Agent * ServiceID =
    > >>>>>>>{9482F4B4-E343-43B6-B170-9A65BC822C77}
    > >>>>>>>2008-12-20 01:03:11:203 888 ac0 Agent * Search Scope = {Machine}
    > >>>>>>>2008-12-20 01:03:11:234 1104 77c COMAPI >>-- RESUMED -- COMAPI: Search
    > >>>>>>>[ClientId = WindowsUpdate]
    > >>>>>>>2008-12-20 01:03:11:250 1104 77c COMAPI - Updates found = 6
    > >>>>>>>2008-12-20 01:03:11:250 1104 77c COMAPI ---------
    > >>>>>>>2008-12-20 01:03:11:250 1104 77c COMAPI -- END -- COMAPI: Search
    > >>>>>>>[ClientId = WindowsUpdate]
    > >>>>>>>2008-12-20 01:03:11:250 1104 77c COMAPI -------------
    > >>>>>>>2008-12-20 01:03:11:250 1104 e40 COMAPI -------------
    > >>>>>>>2008-12-20 01:03:11:250 1104 e40 COMAPI -- START -- COMAPI: Search
    > >>>>>>>[ClientId = WindowsUpdate]
    > >>>>>>>2008-12-20 01:03:11:265 1104 e40 COMAPI ---------
    > >>>>>>>2008-12-20 01:03:11:265 1104 e40 COMAPI <<-- SUBMITTED -- COMAPI: Search
    > >>>>>>>[ClientId = WindowsUpdate]
    > >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent * Found 0 updates and 13 categories
    > >>>>>>>in search; evaluated appl. rules of 71 out of 218 deployed entities
    > >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent *********
    > >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent ** END ** Agent: Finding updates
    > >>>>>>>[CallerId = AutomaticUpdates]
    > >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent *************
    > >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent *************
    > >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent ** START ** Agent: Finding updates
    > >>>>>>>[CallerId = WindowsUpdate]
    > >>>>>>>2008-12-20 01:03:11:421 888 96c AU >>## RESUMED ## AU: Search for updates
    > >>>>>>>[CallId = {273C12AD-6256-45F3-894A-798E9F59DDDE}]
    > >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent *********
    > >>>>>>>2008-12-20 01:03:11:421 888 96c AU # 0 updates detected
    > >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent * Online = No; Ignore download
    > >>>>>>>priority = No
    > >>>>>>>2008-12-20 01:03:11:421 888 96c AU #########
    > >>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent * Criteria = "IsInstalled = 0 and
    > >>>>>>>IsHidden = 1"
    > >>>>>>>2008-12-20 01:03:11:421 888 96c AU ## END ## AU: Search for updates
     
    Splash, Jan 2, 2009
    #17
  18. You're mowst welcome, Splash. As to the issues with WU, bear in mind
    that the only folks who post here are those with said issues. There are
    far more folks for whom updating does not present any issues whatsoever.
    As to why that is ... there are many permutations of 3rd party software
    and hardware configurations existing. Plus, there's also the presence of
    malwares that can deny or prevent the installation of updates.
    Than there is the User issue ... folks who can't resist installing
    toolbars, add-ons, and clicking on the 'dancing pigs to win $1,000,000'.
    They are basically crippling their own systems with unneeded junk. But,
    try convincing them that the crap is really unneeded and is what can
    prevent their systems from updating successfully, let alone run
    properly. Good luck.

    The only persistent updating issues that I've seen involve the MSXML and
    ..NET updates. Other than that, there really aren't any others save for
    mysterious updating issues in Vista that appear to have no resolution
    except for reinstalling Vista.
    All code has weaknesses. It doesn't matter who coded it. In fact, 3rd
    party internet apps/runtimes [Adobe FlashPlayer/Reader, RealPlayer,
    Quicktime, Sun Java,etc] all have to be kept updated because the
    sinister crowd has taken to exploiting known vulnerabilities in them.
    It's way too confusing for the Typical User to keep said 3rd party apps
    updated in a timely fashion, so their systems can be fully updated as to
    the OS, but still vulnerable via 3rd party 'stuff'.

    It's not like the sky is falling ... it already has <w>

    MowGreen [MVP 2003-2009]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============



    Splash wrote:

    > Many thanks Mow
    > MBSA 2.1 reports no security updates are missing, which is good.
    > It has been a tedious struggle but we finally got there and I'm most
    > grateful to you for your diligence.
    > However I cannot help observing there continue to be a massive number of
    > problems reported relating to WU, and these are presumably only from those
    > users who actually realise that their updates are not working !
    > Seeing as WU are only necessary due to weaknesses in Microsoft code, one
    > wonders whether Microsoft fully appreciate both the scale and the impact of
    > these problems.
    > With more and more users relying on Internet banking etc. security is more
    > important than ever.
    > During the past month we have experienced a significant shift of users from
    > Internet Explorer to Firefox, which has now matured into a very comparable
    > product.
    > Thanks again
    > Splash
    >
    >
    >
    > "MowGreen [MVP]" wrote:
    >
    >
    >>There's no need to uninstall any updates. Just run MBSA and it will
    >>detect any updates that are missing:
    >>http://technet.microsoft.com/en-us/security/cc184923.aspx
    >>
    >>Click the Download Now link after perusing the above TechNet article.
    >>
    >>MowGreen [MVP 2003-2009]
    >>===============
    >> *-343-* FDNY
    >>Never Forgotten
    >>===============
    >>
    >>
    >>
    >>Splash wrote:
    >>
    >>
    >>>Hi Mow
    >>>Thanks again for your suggestions
    >>>OK - I have news !
    >>>
    >>>1) The folder WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup
    >>>contains no files but does have folders with subfolders and files as follows:
    >>>- - - ServiceStartup\wuapi.dll\7.0.6000.381\wuapi.dll 537Kb 30/07/07
    >>>- - - ServiceStartup\wups2.dll\7.2.6001.784\wups2.dll 45Kb 18/07/08
    >>>- - - ServiceStartup\wups2.dll\7.2.6001.788\wups2.dll 43Kb 16/10/08
    >>>- - - ServiceStartup\wups.dll\7.0.6000.381\wups.dll 33Kb 30/07/07
    >>>- - - ServiceStartup\wups.dll\7.2.6001.784\wups.dll 36Kb 18/07/08
    >>>- - - ServiceStartup\wups.dll\7.2.6001.788\wups.dll 34Kb 16/10/08
    >>>
    >>>2) I visited the download page you suggested, which looked familiar since I
    >>>had visited it a while ago to download and install the security update.
    >>>Nevertheless I downloaded it again and installed the update
    >>>IE7-WindowsXP-KB960714-x86-ENU.exe.
    >>>On both the previous occasion, and on this occasion, the update appeared to
    >>>install OK and finished by reporting that it had been successfully installed.
    >>>However there is no trace of it in the update history or in Add/Remove
    >>>programs, so I’m just not sure whether it has actually installed or not.
    >>>
    >>>3) Interestingly on this latest occasion, following the above update, when I
    >>>selected the WU option to view the history, I was prompted to re-install
    >>>Active X, which I did.
    >>>
    >>>4) So just for the hell of it, since I was there anyway, I selected Express
    >>>Updates and watched with interest. To my amazement WU now appears to work and
    >>>found three new updates, which it downloaded and installed correctly. These
    >>>now appear in the history dated 30 Dec, but not the critical security update
    >>>from the 17 Dec, and all previous updates are dated Nov and earlier.
    >>>
    >>>It would therefore seem that manual updates are now working, and possibly
    >>>also the auto updates, we shall have to wait and see.
    >>>
    >>>So now I just need to be able to establish that all the required security
    >>>updates have actually been uploaded and installed.
    >>>I’m just wondering if there is an option to uninstall all the currently
    >>>installed updates, setting it back to its virgin state, and then use WU to
    >>>re-install from scratch all updates that should have been downloaded and
    >>>installed ??
    >>>
    >>>Best wishes for 2009
    >>>Splash
    >>>
    >>>"MowGreen [MVP]" wrote:
    >>>
    >>>
    >>>
    >>>>Howdy Splash ... well, you're not alone. Am currently assisting a Vista
    >>>>User who also has a Kaspersky product installed and also has a
    >>>>mysterious updating issue. I'm starting to lean towards the theory that
    >>>>disabling Kaspersky does little and that it's use of ADS [alternative
    >>>>data streams] is the culprit here.
    >>>>
    >>>>So, let's do some mow <w> investigating ... check this location, please
    >>>>WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup
    >>>>
    >>>>IF the ServiceStartup subfolder is present, please open it and post back
    >>>>with the names of any subfolders present.
    >>>>IF the subfolders are present, open them and please provide a list of
    >>>>the subfolders contained therein.
    >>>>
    >>>>In the meantime, you can obtain needed Security updates from the MS
    >>>>Download Center to see if they install properly -
    >>>>http://www.microsoft.com/downloads/Browse.aspx?DisplayLang=en&nr=20&categoryid=7&sortCriteria=date
    >>>>
    >>>>They're listed by Date, the latest ones first. Grab the one released
    >>>>12/17 for IE. Since I don't know which version of IE that is currently
    >>>>installed on your system, make sure you choose the correct one for said
    >>>>version installed and XP. It's probably not on the first page so scroll
    >>>>down to the bottom and click the 'Next' link. Save it. Close IE and any
    >>>>open programs and then install it and reboot.
    >>>>Did it install ?
    >>>>
    >>>>MowGreen [MVP 2003-2009]
    >>>>===============
    >>>> *-343-* FDNY
    >>>>Never Forgotten
    >>>>===============
    >>>>
    >>>>
    >>>>
    >>>>
    >>>>Splash wrote:
    >>>>
    >>>>
    >>>>
    >>>>>Hi Mow
    >>>>>Thanks again
    >>>>>
    >>>>>OK there are no randomly named folders present in
    >>>>>WINDOWS\SoftwareDistribution\Download
    >>>>>But there are 2x 15Kb files named as follows:
    >>>>>14d19c27b28cc3990260d7191f6e0ff6c7483623
    >>>>>a79bcfc22f1d4c15ae4840c3d535bd203a0a7506
    >>>>>There are also a ton of similar .bin files in
    >>>>>C:\WINDOWS\SoftwareDistribution\EventCache
    >>>>>And there is a file called wsus3setup.cat in the folder
    >>>>>WINDOWS\SoftwareDistribution\SelfUpdate\Default
    >>>>>
    >>>>>I can confirm that update history reads as follows:
    >>>>>Windows Windows Update Agent 7.2.6001.788 14 November 2008 Automatic
    >>>>>Updates
    >>>>>Windows Windows Update Agent 7.2.6001.784 17 September 2008 Automatic
    >>>>>Updates
    >>>>>Windows XP Windows Malicious Software Removal Tool - July 2008 (KB890830)
    >>>>>03 August 2008 Windows Update
    >>>>>Windows XP Windows Malicious Software Removal Tool - May 2008 (KB890830) 26
    >>>>>May 2008 Windows Update
    >>>>>Windows XP Microsoft .NET Framework 2.0: x86 (KB829019) 26 May 2008 Windows
    >>>>>Update
    >>>>>Windows XP Windows Malicious Software Removal Tool - April 2008 (KB890830)
    >>>>>13 April 2008 Windows Update
    >>>>>Windows XP Microsoft .NET Framework 1.1 Service Pack 1 13 April 2008
    >>>>>Windows Update
    >>>>>Windows XP Security Update for Windows XP with Windows Media Format Runtime
    >>>>>9.5 and 11 (KB941569) 13 April 2008 Windows Update
    >>>>>
    >>>>>Also - - -
    >>>>>1) I've tried the procedure to manually register wups2.dll a couple of times
    >>>>>without success.
    >>>>>2) There are three other XP Pro SP3 PCs inside my hardware firewall which
    >>>>>are updating correctly
    >>>>>
    >>>>>I really appreciate your concern Mow, please hang in there for me
    >>>>>However I do appreciate you have more pressing matters this time of year
    >>>>>As a temporary precaution I have installed Mozilla Firefox on this PC since
    >>>>>it has some sensitive stuff on it
    >>>>>Best wishes
    >>>>>Splash
    >>>>>
    >>>>>
    >>>>>"MowGreen [MVP]" wrote:
    >>>>>
    >>>>>
    >>>>>
    >>>>>
    >>>>>>OK, let's find out if updates were downloaded to the system.
    >>>>>>Show hidden files, folders, and system files:
    >>>>>>http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
    >>>>>>
    >>>>>>Using Windows Explorer, navigate to
    >>>>>>WINDOWS\SoftwareDistribution\Download
    >>>>>>
    >>>>>>There should be randomly named folders present. If there are, open one
    >>>>>>and then open it's update subfolder. There will be a .cat file present
    >>>>>>with the KB number of the update present.
    >>>>>>IF there are no randomly named subfolders present than the system never
    >>>>>>downloaded any updates.
    >>>>>>
    >>>>>>The issue may possibly be that .dll files of the Windows Update Agent
    >>>>>>were not registered properly or, that some components of it did not
    >>>>>>downloaded due to the hardware firewall.
    >>>>>>
    >>>>>>Will await your reply on the presence of updates in Download before
    >>>>>>recommending another possible resolution, Splash.
    >>>>>>
    >>>>>>MowGreen [MVP 2003-2009]
    >>>>>>===============
    >>>>>>*-343-* FDNY
    >>>>>>Never Forgotten
    >>>>>>===============
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>>Splash wrote:
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>>>Hello and thanks again
    >>>>>>>
    >>>>>>>Yes I agree it's very weird, but to be honest I've now got to the stage
    >>>>>>>where I just need a way out of the problem.
    >>>>>>>This PC has some serious programs installed and I really want to avoid a
    >>>>>>>Windows re-installation.
    >>>>>>>
    >>>>>>>To answer your questions:
    >>>>>>>Yes that was the very last 60 lines of the log which I sent.
    >>>>>>>I can send you earlier entries if you wish, but nothing after this.
    >>>>>>>Kaspersky A/V is installed but was disabled during the service pack
    >>>>>>>installation.
    >>>>>>>I also subsequently re-installed SP3 a couple of days ago, but this didn't
    >>>>>>>change anything and the problem persists.
    >>>>>>>However the Windows firewall was set to on (recommended) during SP3
    >>>>>>>installation.
    >>>>>>>And the PC is wired 100mbps Ethernet and has no wireless capability.
    >>>>>>>I really hope you have a magic answer to rekindle WU
    >>>>>>>Best wishes
    >>>>>>>Splash
    >>>>>>>
    >>>>>>>
    >>>>>>>"MowGreen [MVP]" wrote:
    >>>>>>>
    >>>>>>>
    >>>>>>>
    >>>>>>>
    >>>>>>>
    >>>>>>>>>01:03:11:203-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
    >>>>>>>>>Synchronization Windows Update Client successfully detected 6 updates.
    >>>>>>>>
    >>>>>>>>The above entry shows that 6 updates were detected as being needed by
    >>>>>>>>the system. That's the very end of the WU.log ?
    >>>>>>>>
    >>>>>>>>
    >>>>>>>>
    >>>>>>>>
    >>>>>>>>
    >>>>>>>>>2008-12-20 01:03:11:609 888 ac0 Agent * Found 0 updates and 13 categories
    >>>>>>>>>in search; evaluated appl. rules of 61 out of 218 deployed entities
    >>>>>>>>
    >>>>>>>>Somethin' ain't right as no updates were detected previously in the log.
    >>>>>>>>It is conceivable that the updates have already been downloaded and are
    >>>>>>>>awaiting installation ... hence the "Download size (total): 0 KB" seen
    >>>>>>>>on WU.
    >>>>>>>>
    >>>>>>>>When SP3 was applied was the antivirus/security suite actively
    >>>>>>>>monitoring the system ?
    >>>>>>>>
    >>>>>>>>
    >>>>>>>>If not, what is the firewall being used by all of the systems and, are
    >>>>>>>>they on a wireless or wired network ?
    >>>>>>>>
    >>>>>>>>MowGreen [MVP 2003-2009]
    >>>>>>>>===============
    >>>>>>>>*-343-* FDNY
    >>>>>>>>Never Forgotten
    >>>>>>>>===============
    >>>>>>>>
    >>>>>>>>
    >>>>>>>>
    >>>>>>>>
    >>>>>>>>Splash wrote:
    >>>>>>>>
    >>>>>>>>
    >>>>>>>>
    >>>>>>>>
    >>>>>>>>
    >>>>>>>>>Hi and thanks for your very prompt reply
    >>>>>>>>>Tried again as suggested but same result and last update still listed as 14
    >>>>>>>>>November 2008
    >>>>>>>>>Here are the last 50 or so lines of my windowsupdate.log
    >>>>>>>>>
    >>>>>>>>>2008-12-20 01:03:11:203 888 ac0 Agent ** START ** Agent: Finding updates
    >>>>>>>>>[CallerId = AutomaticUpdates]
    >>>>>>>>>2008-12-20 01:03:11:203 888 ac0 Agent *********
    >>>>>>>>>2008-12-20 01:03:11:203 888 ac0 Agent * Online = No; Ignore download
    >>>>>>>>>priority = No
    >>>>>>>>>2008-12-20 01:03:11:203 888 ac0 Agent * Criteria = "IsHidden=0 and
    >>>>>>>>>IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
    >>>>>>>>>IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
    >>>>>>>>>IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
    >>>>>>>>>DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
    >>>>>>>>>IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
    >>>>>>>>>IsAssigned=1 and RebootRequired=1"
    >>>>>>>>>2008-12-20 01:03:11:203 888 ac0 Agent * ServiceID =
    >>>>>>>>>{9482F4B4-E343-43B6-B170-9A65BC822C77}
    >>>>>>>>>2008-12-20 01:03:11:203 888 ac0 Agent * Search Scope = {Machine}
    >>>>>>>>>2008-12-20 01:03:11:234 1104 77c COMAPI >>-- RESUMED -- COMAPI: Search
    >>>>>>>>>[ClientId = WindowsUpdate]
    >>>>>>>>>2008-12-20 01:03:11:250 1104 77c COMAPI - Updates found = 6
    >>>>>>>>>2008-12-20 01:03:11:250 1104 77c COMAPI ---------
    >>>>>>>>>2008-12-20 01:03:11:250 1104 77c COMAPI -- END -- COMAPI: Search
    >>>>>>>>>[ClientId = WindowsUpdate]
    >>>>>>>>>2008-12-20 01:03:11:250 1104 77c COMAPI -------------
    >>>>>>>>>2008-12-20 01:03:11:250 1104 e40 COMAPI -------------
    >>>>>>>>>2008-12-20 01:03:11:250 1104 e40 COMAPI -- START -- COMAPI: Search
    >>>>>>>>>[ClientId = WindowsUpdate]
    >>>>>>>>>2008-12-20 01:03:11:265 1104 e40 COMAPI ---------
    >>>>>>>>>2008-12-20 01:03:11:265 1104 e40 COMAPI <<-- SUBMITTED -- COMAPI: Search
    >>>>>>>>>[ClientId = WindowsUpdate]
    >>>>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent * Found 0 updates and 13 categories
    >>>>>>>>>in search; evaluated appl. rules of 71 out of 218 deployed entities
    >>>>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent *********
    >>>>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent ** END ** Agent: Finding updates
    >>>>>>>>>[CallerId = AutomaticUpdates]
    >>>>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent *************
    >>>>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent *************
    >>>>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent ** START ** Agent: Finding updates
    >>>>>>>>>[CallerId = WindowsUpdate]
    >>>>>>>>>2008-12-20 01:03:11:421 888 96c AU >>## RESUMED ## AU: Search for updates
    >>>>>>>>>[CallId = {273C12AD-6256-45F3-894A-798E9F59DDDE}]
    >>>>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent *********
    >>>>>>>>>2008-12-20 01:03:11:421 888 96c AU # 0 updates detected
    >>>>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent * Online = No; Ignore download
    >>>>>>>>>priority = No
    >>>>>>>>>2008-12-20 01:03:11:421 888 96c AU #########
    >>>>>>>>>2008-12-20 01:03:11:421 888 ac0 Agent * Criteria = "IsInstalled = 0 and
    >>>>>>>>>IsHidden = 1"
    >>>>>>>>>2008-12-20 01:03:11:421 888 96c AU ## END ## AU: Search for updates
     
    MowGreen [MVP], Jan 2, 2009
    #18
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