NTBACKUP error with volume shadow copy:0x80042306

Discussion in 'Windows Small Business Server' started by Chris, May 22, 2006.

  1. Chris

    Chris Guest

    I've got a pretty simple SBS2003 w/SP2 standard edition setup but am suddenly
    having issues with my backups. I know they have worked in the past, but a
    few weeks ago they stopped functioning and here is the error report from
    ntbackup:

    Error returned while creating the volume shadow copy:0x80042306

    I've already disabled and re-enabled shadow copy on my 2 partitions and also
    tried sending the backup to different destinations. I can't find any
    reference to this error on the web so I would ceretainly appreciate some help
    here.

    Chris
     
    Chris, May 22, 2006
    #1
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  2. Hi Chris,

    Thanks for posting here.

    From your post, my understanding on this issue is: when you perform a
    backup task, you receive the following error message from NtBackup:
    ================
    Error returned while creating the volume shadow copy: 0x80042306
    ================
    If I am off base, please feel free to let me know.

    Based on my knowledge, please perform the following troubleshooting steps:

    1. The issue may occur if there is corrupted data on the drive to be backed
    up. Please run CHKDSK on each drive with the /f switch to fix the errors on
    the disk (if there are any).

    2. Per my experience, this issue can be due to VSS thinks the system is
    still in setup process. Please perform the steps below to check the status.

    WARNING: Using Registry Editor incorrectly can cause serious problems that
    may require you to reinstall Windows. Microsoft cannot guarantee that
    problems resulting from the incorrect use of Registry Editor can be solved.
    Use Registry Editor at your own risk.

    Open the registry and locate the registry key:
    HKEY_LOCAL_MACHINE\SYSTEM\Setup

    Ensure both registry values are set to 0:

    - SystemSetupInProgress
    - UpgradeInProgress

    3. If the issue still happens, reinstall COM+ by following these steps:

    A. Backup and then delete HKLM\Software\Microsoft\COM3

    B. Boot to Recovery console and rename clbcatq.dll to ~clbcatq.dll. Be sure
    to use the tilde.

    C. Boot to normal mode and in Control Panel, open the Add or Remove
    Programs tool, and then open the Add/Remove Windows Components tool. Do not
    make any changes, just click "Next". This reinstalls COM+.

    NOTE: You must have your Windows Server 2003 SP1 files available during
    this step.

    I hope the above information helps.

    Have a nice day.

    Best Regards,

    Steven Zhu
    MCSE
    Microsoft Online Partner Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    PLEASE NOTE the newsgroup SECURE CODE and PASSWORD were
    updated on February 14, 2006.? Please complete a re-registration process
    by entering the secure code mmpng06 when prompted. Once you have
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    ======================================================
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    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    ======================================================
     
    Steven Zhu [MSFT], May 23, 2006
    #2
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  3. Chris

    Chris Guest

    I had already used chkdsk with no reported issues. The Shadow Copy system
    works fine as it does correctly create backups on schedule or manually with
    no errors. The registry keys you mentioned were already configured as your
    recommendation so no change was needed there. I will try the reinstall COM+
    instructions after hours but if there any other options, please let me know.
    Thanks.

    Chris


    "Steven Zhu [MSFT]" wrote:

    > Hi Chris,
    >
    > Thanks for posting here.
    >
    > From your post, my understanding on this issue is: when you perform a
    > backup task, you receive the following error message from NtBackup:
    > ================
    > Error returned while creating the volume shadow copy: 0x80042306
    > ================
    > If I am off base, please feel free to let me know.
    >
    > Based on my knowledge, please perform the following troubleshooting steps:
    >
    > 1. The issue may occur if there is corrupted data on the drive to be backed
    > up. Please run CHKDSK on each drive with the /f switch to fix the errors on
    > the disk (if there are any).
    >
    > 2. Per my experience, this issue can be due to VSS thinks the system is
    > still in setup process. Please perform the steps below to check the status.
    >
    > WARNING: Using Registry Editor incorrectly can cause serious problems that
    > may require you to reinstall Windows. Microsoft cannot guarantee that
    > problems resulting from the incorrect use of Registry Editor can be solved.
    > Use Registry Editor at your own risk.
    >
    > Open the registry and locate the registry key:
    > HKEY_LOCAL_MACHINE\SYSTEM\Setup
    >
    > Ensure both registry values are set to 0:
    >
    > - SystemSetupInProgress
    > - UpgradeInProgress
    >
    > 3. If the issue still happens, reinstall COM+ by following these steps:
    >
    > A. Backup and then delete HKLM\Software\Microsoft\COM3
    >
    > B. Boot to Recovery console and rename clbcatq.dll to ~clbcatq.dll. Be sure
    > to use the tilde.
    >
    > C. Boot to normal mode and in Control Panel, open the Add or Remove
    > Programs tool, and then open the Add/Remove Windows Components tool. Do not
    > make any changes, just click "Next". This reinstalls COM+.
    >
    > NOTE: You must have your Windows Server 2003 SP1 files available during
    > this step.
    >
    > I hope the above information helps.
    >
    > Have a nice day.
    >
    > Best Regards,
    >
    > Steven Zhu
    > MCSE
    > Microsoft Online Partner Support
    > Get Secure! - www.microsoft.com/security
    > ======================================================
    > PLEASE NOTE the newsgroup SECURE CODE and PASSWORD were
    > updated on February 14, 2006.? Please complete a re-registration process
    > by entering the secure code mmpng06 when prompted. Once you have
    > entered the secure code mmpng06, you will be able to update your profile
    > and access the partner newsgroups.
    > ======================================================
    > When responding to posts, please "Reply to Group" via your newsreader so
    > that others may learn and benefit from this issue.
    > ======================================================
    > This posting is provided "AS IS" with no warranties, and confers no rights.
    > ======================================================
    >
    >
    >
    >
    >
    >
    >
    >
     
    Chris, May 23, 2006
    #3
  4. Hi Chris,

    Thanks for taking time to respond.

    Based on your reply, please try the following steps:

    1. Stop the Volume Shadow Copy service: Open a command prompt and change
    directories to \WINDOWS\system32 (this is important when you begin
    registering the DLLs):

    net stop vss

    2. Then register the following DLLs and services (be sure you're still in
    the WINDOWS\system32 directory at your command prompt):

    regsvr32 ole32.dll
    regsvr32 vss_ps.dll
    Vssvc /Register
    regsvr32 /i swprv.dll
    regsvr32 /i eventcls.dll
    regsvr32 es.dll
    regsvr32 stdprov.dll
    regsvr32 vssui.dll
    regsvr32 msxml.dll
    regsvr32 msxml3.dll
    regsvr32 msxml4.dll

    Start the Volume Shadow Copy service by running "net start vss", do a test
    backup and see how it goes.

    To further analyze the issue, refer to the following KB article to enable
    the VSS debug tracing log:

    887013 How to enable the Volume Shadow Copy service's debug tracing
    features in Microsoft Windows Server 2003
    http://support.microsoft.com/?id=887013

    Run the backup with the tracing enabled. After reproducing the problem, run
    the following command to find out which VSS writer is timing out:

    vssadmin list writers

    And then, send the VSS debug tracing log trace.txt, and MPSReport to my
    work address: . The MPSReport utility is available at:

    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    15706/MPSRPT_SETUPPerf.EXE

    Thanks and have a great day.

    Best Regards,

    Steven Zhu
    MCSE
    Microsoft Online Partner Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    PLEASE NOTE the newsgroup SECURE CODE and PASSWORD were
    updated on February 14, 2006.? Please complete a re-registration process
    by entering the secure code mmpng06 when prompted. Once you have
    entered the secure code mmpng06, you will be able to update your profile
    and access the partner newsgroups.
    ======================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from this issue.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    ======================================================
     
    Steven Zhu [MSFT], May 24, 2006
    #4
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