Password Error

Discussion in 'Windows Live Mail' started by barrowhill, Mar 8, 2013.

  1. barrowhill

    barrowhill Guest

    A friend is having a problem with Windows live Mail incorrectly responding
    with an incorrect Username or Password message.

    My friend can access his mail account with no problems via webmail using
    exactly the same username and password that is used with Live Mail.

    I've confirmed webmail access myself and checked his account setup which is
    as it should be, but in trying to access mail server via "send/receive"
    button in Live Mail, it hangs on authorising account and the username and
    password window is presented. The username is correct but despite
    re-entering and inputting correct password again, it still fails on
    authorising with............

    Server error code: 0x800CCC90
    Live Mail Error code: 0x800CCC92

    On one occasion it burst into life and downloaded 5 messages then stopped
    working again. Still same problem after 24 hours (thought it might be mail
    server/network issue)

    Can any one cast light on possible cause and resolution. ??

    Thanks
    barrowhill, Mar 8, 2013
    #1
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  2. barrowhill

    mac Guest

    "barrowhill" <> wrote in message
    news:pWp_s.5018$%7...
    >A friend is having a problem with Windows live Mail incorrectly responding
    >with an incorrect Username or Password message.
    >
    > My friend can access his mail account with no problems via webmail using
    > exactly the same username and password that is used with Live Mail.
    >
    > I've confirmed webmail access myself and checked his account setup which
    > is as it should be, but in trying to access mail server via "send/receive"
    > button in Live Mail, it hangs on authorising account and the username and
    > password window is presented. The username is correct but despite
    > re-entering and inputting correct password again, it still fails on
    > authorising with............
    >
    > Server error code: 0x800CCC90
    > Live Mail Error code: 0x800CCC92
    >
    > On one occasion it burst into life and downloaded 5 messages then stopped
    > working again. Still same problem after 24 hours (thought it might be
    > mail server/network issue)
    >
    > Can any one cast light on possible cause and resolution. ??
    >
    > Thanks


    I found that with WLM when authentication fails on an account, for any
    reason, the only thing to do is to click "Cancel", if you do any other it
    will wipe out the entered password, and if you try to enter the password to
    the fail dialogue box it will not be remembered in the accounts settings.

    mac
    mac, Mar 8, 2013
    #2
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  3. barrowhill

    Ildhund Guest

    barrowhill wrote...

    > A friend is having a problem with Windows live Mail incorrectly responding with an incorrect Username or Password message.
    >
    > My friend can access his mail account with no problems via webmail using exactly the same username and password that is used with Live Mail.
    >
    > I've confirmed webmail access myself and checked his account setup which is as it should be, but in trying to access mail server via "send/receive" button in Live Mail, it hangs on authorising account and the username and password window is presented. The username is correct but despite re-entering and inputting correct password again, it still fails on authorising with............
    >
    > Server error code: 0x800CCC90
    > Live Mail Error code: 0x800CCC92


    All that those error codes tell us is that the mail server rejected the user's credentials. The rest of the error message would have told us more.

    This kind of error has become much more prevalent in recent years, and perhaps the commonest cause is accessing the same mailbox by some other route, such as a smart phone, where the usual configuration is for 'push mail'. Some Email Service Providers that provision accounts for push mail make changes that make authentication difficult for POP3/SMTP clients. These include Yahoo and any other provider that uses Yahoo for email, like AT&T and BT. To check whether this is the root of the problem, disable push mail on any other device accessing the same mailbox.

    The problem doesn't just affect Windows Live Mail.
    --
    Noel
    Ildhund, Mar 8, 2013
    #3
  4. barrowhill

    StephenB Guest

    What version of Windows Live Mail and what ype of mail account? Hotmail? POP?

    http://www.webdevelopersnotes.com/t...e-mail-error-0x800CCC92-server-0x800CCC90.php
    (ignore the ads on that page, the one I see this evening is *not* Microsoft
    support...)

    It can also be due to antivirus software configured to "scan email" which means
    that it is intercepting the call to the server for mail. Disable that component
    of the antivirus software as it isn't needed and can cause issues.
    http://answers.microsoft.com/en-us/...800ccc90/e2322b7c-0dc2-44ae-bec0-18ca4343b1f3

    -steve




    "barrowhill" <> wrote:

    >A friend is having a problem with Windows live Mail incorrectly responding
    >with an incorrect Username or Password message.
    >
    >My friend can access his mail account with no problems via webmail using
    >exactly the same username and password that is used with Live Mail.
    >
    >I've confirmed webmail access myself and checked his account setup which is
    >as it should be, but in trying to access mail server via "send/receive"
    >button in Live Mail, it hangs on authorising account and the username and
    >password window is presented. The username is correct but despite
    >re-entering and inputting correct password again, it still fails on
    >authorising with............
    >
    >Server error code: 0x800CCC90
    >Live Mail Error code: 0x800CCC92
    >
    >On one occasion it burst into life and downloaded 5 messages then stopped
    >working again. Still same problem after 24 hours (thought it might be mail
    >server/network issue)
    >
    >Can any one cast light on possible cause and resolution. ??
    >
    >Thanks
    >

    --
    Stephen Boots
    Microsoft MVP - Windows Live
    StephenB, Mar 9, 2013
    #4
  5. barrowhill

    VanguardLH Guest

    barrowhill wrote:

    > A friend is having a problem with Windows live Mail incorrectly responding
    > with an incorrect Username or Password message.
    >
    > My friend can access his mail account with no problems via webmail using
    > exactly the same username and password that is used with Live Mail.
    >
    > I've confirmed webmail access myself and checked his account setup which is
    > as it should be, but in trying to access mail server via "send/receive"
    > button in Live Mail, it hangs on authorising account and the username and
    > password window is presented. The username is correct but despite
    > re-entering and inputting correct password again, it still fails on
    > authorising with............
    >
    > Server error code: 0x800CCC90
    > Live Mail Error code: 0x800CCC92
    >
    > On one occasion it burst into life and downloaded 5 messages then stopped
    > working again. Still same problem after 24 hours (thought it might be mail
    > server/network issue)
    >
    > Can any one cast light on possible cause and resolution. ??
    >
    > Thanks


    To WHOSE e-mail service are they trying to connect? Some don't want
    just the username anymore. They require the full e-mail address as the
    username; that is, the username for them is "", not
    just "username". That's because the e-mail provider has multiple
    domains for user accounts. For example, Microsoft has @hotmail.com,
    @live.com, @msn.com, @outlook.com, and perhaps some more. To know under
    which domain your account belongs requires you specify it when you
    login, so that requires you enter your whole e-mail address as the
    username.

    Is this user employing an anti-virus program that interrogates his
    e-mail traffic?
    VanguardLH, Mar 9, 2013
    #5
  6. barrowhill

    VanguardLH Guest

    VanguardLH wrote:

    > barrowhill wrote:
    >
    >> A friend is having a problem with Windows live Mail incorrectly responding
    >> with an incorrect Username or Password message.
    >>
    >> My friend can access his mail account with no problems via webmail using
    >> exactly the same username and password that is used with Live Mail.
    >>
    >> I've confirmed webmail access myself and checked his account setup which is
    >> as it should be, but in trying to access mail server via "send/receive"
    >> button in Live Mail, it hangs on authorising account and the username and
    >> password window is presented. The username is correct but despite
    >> re-entering and inputting correct password again, it still fails on
    >> authorising with............
    >>
    >> Server error code: 0x800CCC90
    >> Live Mail Error code: 0x800CCC92
    >>
    >> On one occasion it burst into life and downloaded 5 messages then stopped
    >> working again. Still same problem after 24 hours (thought it might be mail
    >> server/network issue)
    >>
    >> Can any one cast light on possible cause and resolution. ??
    >>
    >> Thanks

    >
    > To WHOSE e-mail service are they trying to connect? Some don't want
    > just the username anymore. They require the full e-mail address as the
    > username; that is, the username for them is "", not
    > just "username". That's because the e-mail provider has multiple
    > domains for user accounts. For example, Microsoft has @hotmail.com,
    > @live.com, @msn.com, @outlook.com, and perhaps some more. To know under
    > which domain your account belongs requires you specify it when you
    > login, so that requires you enter your whole e-mail address as the
    > username.
    >
    > Is this user employing an anti-virus program that interrogates his
    > e-mail traffic?


    Another thought: How often is this user polling his account? Some
    e-mail providers have an anti-abuse quota that includes a maximum
    session count per minute, or per whatever time interval they choose. Is
    this user polling at 5 minute intervals, at least? 10 minutes would be
    more polite for e-mail.
    VanguardLH, Mar 9, 2013
    #6
  7. barrowhill

    Magnus Guest

    > barrowhill wrote:
    >
    >> A friend is having a problem with Windows live Mail incorrectly responding
    >> with an incorrect Username or Password message.



    Did you also check the smtp authentication settings?
    Magnus, Mar 9, 2013
    #7
  8. barrowhill

    barrowhill Guest

    To everyone that has responded, many thanks.

    Firstly this email account (@btinternet.com) and the use of Windows Live
    Mail (2012 Build 16.4.3505.0912) has been in existence for some time and
    has been working fine until the last few days. The
    antivirus package (AVG free edition) has been in use for some years

    This morning the problem still existed. Double checked all settings
    including incoming and outgoing servers retested but still same. Followed
    the procedure to request new password - my own email address is a recipient
    for reset instructions. Everything duly followed, password reset and mail
    up and working again. Tested by "send/receive" and confirmed by
    "connecting/authorising/no new messages" indicator coming up. Live mail
    shut down and restarted and everything fine. Tested 10 minutes later and lo
    and behold back to square one !!!!!???? Username and/or password incorrect
    !!!!! This is third time password reset. Tried restarting PC and
    resetting/restarting router but problem still there

    Friend spoke to BT support (India) who suggested a full virus and malware
    scan. Apparently there are others reporting same problem. Full scans using
    Malwarebytes and AVG come back clean as a whistle.

    Only scenario left is to ditch @btinternet.com? Any other thoughts

    +++++++++++++++++++++++++++++++++++++++++++

    "Magnus" wrote in message news:khfehl$84v$...

    > barrowhill wrote:
    >
    >> A friend is having a problem with Windows live Mail incorrectly
    >> responding
    >> with an incorrect Username or Password message.



    Did you also check the smtp authentication settings?
    barrowhill, Mar 9, 2013
    #8
  9. barrowhill

    VanguardLH Guest

    barrowhill wrote:

    > Firstly this email account (@btinternet.com) and the use of Windows
    > Live Mail (2012 Build 16.4.3505.0912) has been in existence for some
    > time and has been working fine until the last few days. The antivirus
    > package (AVG free edition) has been in use for some years ...


    All it takes is for a program update to an anti-virus program to change
    its behavior or its rules. As suggested before, have you yet disabled
    e-mail scanning by your anti-virus program?

    When the login fails in WLM, are you presented with a login prompt? If
    so, and you enter the correct login credentials, does it work, at least,
    for that mail session? That is, can you get one good mail session after
    manually entering the login credentials when prompted?

    When the problem was not remembering stored passwords in Outlook
    Express, the solution was to delete the registry keys with the encrypted
    login credentials, poll the accounts, get the login prompt, enter the
    username and password, and check the Remember option to store back in
    the Protect Storage area of the registry again. See method #3 at:

    http://support.microsoft.com/kb/290684

    Apparently WLM doesn't do that anymore. According to Nirsoft:

    http://support.microsoft.com/kb/290684

    it says,

    Windows Live Mail: All account settings, including the encrypted
    passwords, are stored in
    [Windows Profile]\Local Settings\Application Data\Microsoft\Windows
    Live Mail\[Account Name]
    The account filename is an xml file with .oeaccount extension.

    I suspect if you look in that XML (text) file that maybe the login
    credentials are stored in there but are encrypted. While Mail PassView
    was designed to grab passwords out of files or registry entries, you
    would have to see if it also lets you delete them. Then you could see
    if reentering them the next time gets them to stick and be okay for
    subsequent mail sessions.

    Since it's an XML file (which is a text file), maybe you could save
    elsewhere a copy of the .oeaccount file and edit it in Notepad to remove
    the login credential lines. The idea would be to make WLM replace those
    lines with new encrypted values based on what you enter in the next
    login prompt dialog and enabling the Remember option to save that login
    in the XML file.

    I figure all the account info is stored in the .oeaccount file. So
    another possibility is to move or rename that file and have WLM start
    from scratch with account info. That is, upon restarting WLM, you would
    have to redefine the accounts, including optionally remembering the
    login credentials.
    VanguardLH, Mar 9, 2013
    #9
  10. barrowhill

    StephenB Guest

    My recommendation -- ahead of all else -- is to disable AVG email scanning.
    -steve

    "barrowhill" <> wrote:

    >To everyone that has responded, many thanks.
    >
    >Firstly this email account (@btinternet.com) and the use of Windows Live
    >Mail (2012 Build 16.4.3505.0912) has been in existence for some time and
    >has been working fine until the last few days. The
    >antivirus package (AVG free edition) has been in use for some years
    >
    >This morning the problem still existed. Double checked all settings
    >including incoming and outgoing servers retested but still same. Followed
    >the procedure to request new password - my own email address is a recipient
    >for reset instructions. Everything duly followed, password reset and mail
    >up and working again. Tested by "send/receive" and confirmed by
    >"connecting/authorising/no new messages" indicator coming up. Live mail
    >shut down and restarted and everything fine. Tested 10 minutes later and lo
    >and behold back to square one !!!!!???? Username and/or password incorrect
    >!!!!! This is third time password reset. Tried restarting PC and
    >resetting/restarting router but problem still there
    >
    >Friend spoke to BT support (India) who suggested a full virus and malware
    >scan. Apparently there are others reporting same problem. Full scans using
    >Malwarebytes and AVG come back clean as a whistle.
    >
    >Only scenario left is to ditch @btinternet.com? Any other thoughts
    >
    >+++++++++++++++++++++++++++++++++++++++++++
    >
    >"Magnus" wrote in message news:khfehl$84v$...
    >
    >> barrowhill wrote:
    >>
    >>> A friend is having a problem with Windows live Mail incorrectly
    >>> responding
    >>> with an incorrect Username or Password message.

    >
    >
    >Did you also check the smtp authentication settings?

    --
    Stephen Boots
    Microsoft MVP - Windows Live
    StephenB, Mar 9, 2013
    #10
  11. barrowhill

    ...winston Guest

    +1

    --
    ....winston
    msft mvp consumer apps


    "StephenB" wrote in message news:...

    My recommendation -- ahead of all else -- is to disable AVG email scanning.
    -steve

    "barrowhill" <> wrote:

    >To everyone that has responded, many thanks.
    >
    >Firstly this email account (@btinternet.com) and the use of Windows Live
    >Mail (2012 Build 16.4.3505.0912) has been in existence for some time and
    >has been working fine until the last few days. The
    >antivirus package (AVG free edition) has been in use for some years
    >
    >This morning the problem still existed. Double checked all settings
    >including incoming and outgoing servers retested but still same. Followed
    >the procedure to request new password - my own email address is a recipient
    >for reset instructions. Everything duly followed, password reset and mail
    >up and working again. Tested by "send/receive" and confirmed by
    >"connecting/authorising/no new messages" indicator coming up. Live mail
    >shut down and restarted and everything fine. Tested 10 minutes later and lo
    >and behold back to square one !!!!!???? Username and/or password incorrect
    >!!!!! This is third time password reset. Tried restarting PC and
    >resetting/restarting router but problem still there
    >
    >Friend spoke to BT support (India) who suggested a full virus and malware
    >scan. Apparently there are others reporting same problem. Full scans using
    >Malwarebytes and AVG come back clean as a whistle.
    >
    >Only scenario left is to ditch @btinternet.com? Any other thoughts
    >
    >+++++++++++++++++++++++++++++++++++++++++++
    >
    >"Magnus" wrote in message news:khfehl$84v$...
    >
    >> barrowhill wrote:
    >>
    >>> A friend is having a problem with Windows live Mail incorrectly
    >>> responding
    >>> with an incorrect Username or Password message.

    >
    >
    >Did you also check the smtp authentication settings?

    --
    Stephen Boots
    Microsoft MVP - Windows Live
    ...winston, Mar 10, 2013
    #11
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