Printer Keeps Showing up as being Installed On Server

Discussion in 'Windows Small Business Server' started by Jeff Teel, Mar 22, 2005.

  1. Jeff Teel

    Jeff Teel Guest

    I have a printer that I have deleted a number of times from the server that
    keeps showing up as being installed. It comes from one client machine that
    had the printer shared at one time but I have since stopped sharing it. How
    do I keep it from showing up in the printers on the server?

    Thanks
    Jeff
     
    Jeff Teel, Mar 22, 2005
    #1
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  2. Jeff Teel

    Jerry zhao Guest

    Hi Jeff,

    Thanks for posting here.

    Open regedit
    Traverse to the HKEY_CURRENT_USER\Printers\Connections\Printername
    The Printername in the above is listed as the server name and then the
    printer name.
    Delete the folder of the printer you wish to get rid of.

    Please also check if the same key exists in
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Workgro
    upCrawler\Printers. If it does exist, delete it either.

    Then, the printer should no longer appear in the Printers folder. If it
    does not, stop and restart the spooler and check again. To do so:

    Net stop spooler
    Net start spooler

    If there is anything else that I can do for you, please feel free to
    contact me, and I will be happy to help!

    Best regards,

    Jerry Zhao (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Jerry zhao, Mar 23, 2005
    #2
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  3. Jeff Teel

    Jeff Teel Guest

    Hi Jerry
    Thanks for your reply. I have looked over the registry on both the server
    and the client that the printer was shared from and don't see any entries
    that match any of the one you have suggested. I see down to this point on
    the first one "HKEY_CURRENT_USER\Printers\Connections\" but there is no
    "printer" for the first one that you mentioned and I see
    "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\" but
    I don't see "Workgro
    upCrawler\Printers" in either the client or server registries. Am I missing
    what you have suggested to do? That is very possible!!

    Thanks
    Jeff


    "Jerry zhao (MSFT)" <> wrote in message
    news:...
    > Hi Jeff,
    >
    > Thanks for posting here.
    >
    > Open regedit
    > Traverse to the HKEY_CURRENT_USER\Printers\Connections\Printername
    > The Printername in the above is listed as the server name and then the
    > printer name.
    > Delete the folder of the printer you wish to get rid of.
    >
    > Please also check if the same key exists in
    > HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Workgro
    > upCrawler\Printers. If it does exist, delete it either.
    >
    > Then, the printer should no longer appear in the Printers folder. If it
    > does not, stop and restart the spooler and check again. To do so:
    >
    > Net stop spooler
    > Net start spooler
    >
    > If there is anything else that I can do for you, please feel free to
    > contact me, and I will be happy to help!
    >
    > Best regards,
    >
    > Jerry Zhao (MSFT)
    >
    > Microsoft CSS Online Newsgroup Support
    >
    > Get Secure! - www.microsoft.com/security
    >
    > =====================================================
    > When responding to posts, please "Reply to Group" via your newsreader so
    > that others may learn and benefit from your issue.
    > =====================================================
    > This posting is provided "AS IS" with no warranties, and confers no
    > rights.
    >
    >
     
    Jeff Teel, Mar 23, 2005
    #3
  4. Jeff Teel

    Jerry zhao Guest

    Hi Jeff,

    Thanks for your response.

    As for your scenario, the information of the printer may be store in the
    AD. This can occur if you have check the "list in the directory" option
    when sharing the printer.

    You can delete the printer from the ADUC. To do so:

    1. Open server management. Expand to Active directory users and computers
    -> yourdomainname

    2. Right click on the domainname select Find.

    3. In the find window, select find "printer" and then select in "Entire
    directory", click "find now".

    4. Select the printer list in the below frame, right click on it and select
    delete.

    If you have any questions or concerns, please feel free to let me know.
    It's my pleasure to be of assistance.

    Best regards,

    Jerry Zhao (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Jerry zhao, Mar 24, 2005
    #4
  5. Jeff Teel

    Jeff Teel Guest

    Hi Jerry

    I did the search in AD and found just the fax. The printer from the client
    PC did not show there. When I opened the Printers and Faxes from the Start
    Menu on the server the printer was showing there and has the name of the
    client machine as well as the name of the printer that is attached to it. I
    checked again to be sure it wasn't shared on the client and it was not. I
    tried sharing it again and checking the "list in the directory" option then
    unchecking the "list in the directory" option and removing the sharing of
    the printer. I'll see if it shows up again on the server. When this does
    happen it removes the fax as the default printer and makes the printer from
    the client as the default. I guess it's got a mind of it's own!!!!

    Thanks
    Jeff

    "Jerry zhao (MSFT)" <> wrote in message
    news:1v5Zy$...
    > Hi Jeff,
    >
    > Thanks for your response.
    >
    > As for your scenario, the information of the printer may be store in the
    > AD. This can occur if you have check the "list in the directory" option
    > when sharing the printer.
    >
    > You can delete the printer from the ADUC. To do so:
    >
    > 1. Open server management. Expand to Active directory users and computers
    > -> yourdomainname
    >
    > 2. Right click on the domainname select Find.
    >
    > 3. In the find window, select find "printer" and then select in "Entire
    > directory", click "find now".
    >
    > 4. Select the printer list in the below frame, right click on it and
    > select
    > delete.
    >
    > If you have any questions or concerns, please feel free to let me know.
    > It's my pleasure to be of assistance.
    >
    > Best regards,
    >
    > Jerry Zhao (MSFT)
    >
    > Microsoft CSS Online Newsgroup Support
    >
    > Get Secure! - www.microsoft.com/security
    >
    > =====================================================
    > When responding to posts, please "Reply to Group" via your newsreader so
    > that others may learn and benefit from your issue.
    > =====================================================
    > This posting is provided "AS IS" with no warranties, and confers no
    > rights.
    >
    >
    >
     
    Jeff Teel, Mar 24, 2005
    #5
  6. Jeff Teel

    Jerry zhao Guest

    Hi Jeff,

    Nice to hear from you again!

    As for this scenario, please perform the following check:

    1. Share the printer again and list it on the AD, then check the AD again
    and see if we can find it in the AD.

    2. If we can find the printer in the AD, uncheck the "list in the
    directory" option and click OK to confirm. Then check if we can find it in
    the AD now.

    3. If we can not find it in the AD now, please delete the printer on the
    server side.

    4. If it does not work, please also uninstall the printer on the client and
    see if there is any change.

    5. You can install the printer on another client workstation and see if the
    issue occurs again.

    If you have any concern on this thread, I am glad to be of further
    assistance. We look forward to hearing from you.

    Best regards,

    Jerry Zhao (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Jerry zhao, Mar 25, 2005
    #6
  7. Jeff Teel

    Jeff Teel Guest

    Back again Jerry

    I went through the steps of sharing the printer again from the client and
    choose "List in the directory". After a search in AD it did appear there.
    From there I right clicked on the printer and went into the properties and
    removed the check from "List in the directory" and the printer was removed
    from AD. I then deleted the printer from the server in Printers and Faxes.
    Then I deleted the printer from the client. As expected the printer did not
    appear in the Printers and Faxes again on either the server or the client .
    I later re-installed the printer again on the client and it began showing in
    the Printers and Faxes window but not in the AD. I don't know if this may be
    the cause but when looking at the properties of the printer the port is
    listed as a "Virtual printer port for USB". I wouldn't think that would
    cause it to be viewed as a shared printer but I wanted to mention that.

    When I view the Printers and Faxes on the server the problem printer shows
    up in this format: PrinterBrand Model (From ClientPCName) Session X. X has
    been anywhere from 2 up to 9 that I have noticed.

    Thanks
    Jeff

    "Jerry zhao (MSFT)" <> wrote in message
    news:...
    > Hi Jeff,
    >
    > Nice to hear from you again!
    >
    > As for this scenario, please perform the following check:
    >
    > 1. Share the printer again and list it on the AD, then check the AD again
    > and see if we can find it in the AD.
    >
    > 2. If we can find the printer in the AD, uncheck the "list in the
    > directory" option and click OK to confirm. Then check if we can find it in
    > the AD now.
    >
    > 3. If we can not find it in the AD now, please delete the printer on the
    > server side.
    >
    > 4. If it does not work, please also uninstall the printer on the client
    > and
    > see if there is any change.
    >
    > 5. You can install the printer on another client workstation and see if
    > the
    > issue occurs again.
    >
    > If you have any concern on this thread, I am glad to be of further
    > assistance. We look forward to hearing from you.
    >
    > Best regards,
    >
    > Jerry Zhao (MSFT)
    >
    > Microsoft CSS Online Newsgroup Support
    >
    > Get Secure! - www.microsoft.com/security
    >
    > =====================================================
    > When responding to posts, please "Reply to Group" via your newsreader so
    > that others may learn and benefit from your issue.
    > =====================================================
    > This posting is provided "AS IS" with no warranties, and confers no
    > rights.
    >
    >
    >
     
    Jeff Teel, Mar 25, 2005
    #7
  8. Jeff Teel

    Jerry zhao Guest

    Hi Jeff,

    I am glad to see you again.

    It is really a tough issue. However, I have something need to be confirmed
    with you. You said the printer cannot be deleted. Does that mean that you
    delete the printer but it still there or the printer disappears and then it
    show up again after you restart your machine.

    As for the symbol of the name of printer on the server, the printer is
    created when a user connects to Remote Desktop of the server. So, please
    disable printer redirection to resolve the problem. To do so:

    On the server side:
    Open start -> programs -> administrative tools -> terminal server
    configuration. In the tscc window, check on the "window printer mapping"
    option to disable the printer redirection.

    You can also disable it on each client separately, to do so, please refer
    to the following MS web site:

    Disabling Printer Redirection
    http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us
    /Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/pree_r
    em_dady.asp

    However, it is weird because TS can not run in App mode on the SBS 2003
    server. So I have no idea why X can be from 2 up to 9.

    Please feel free to let me know if you have any questions or if you need
    further assistance. I'm glad to be of service.

    Best regards,

    Jerry Zhao (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Jerry zhao, Mar 28, 2005
    #8
  9. Jeff Teel

    Jerry zhao Guest

    Hi Jeff,

    I'm sorry but based on my further test, X can exceed 2.

    Just update this to let you know.

    Sorry again.

    Have a nice day!

    Best regards,

    Jerry Zhao (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Jerry zhao, Mar 29, 2005
    #9
  10. Jeff Teel

    Jeff Teel Guest

    Hi Jerry....

    It is looking like Remote Desktop was the culprit. I am not in front of the
    client that has the printer installed on it but I have disabled the option
    of connecting to the local printer when using RD on the client machine. I
    didn't realize that option was selected. However I was not able to find
    "window printer mapping" option in the programs -> administrative tools ->
    terminal server configuration window on the server. The two folders under
    Terminal Services Configuration were "Connections" and "Server Settings".

    I'll post again when I am sure that this fixed it.

    Thanks
    Jeff



    "Jerry zhao (MSFT)" <> wrote in message
    news:...
    > Hi Jeff,
    >
    > I'm sorry but based on my further test, X can exceed 2.
    >
    > Just update this to let you know.
    >
    > Sorry again.
    >
    > Have a nice day!
    >
    > Best regards,
    >
    > Jerry Zhao (MSFT)
    >
    > Microsoft CSS Online Newsgroup Support
    >
    > Get Secure! - www.microsoft.com/security
    >
    > =====================================================
    > When responding to posts, please "Reply to Group" via your newsreader so
    > that others may learn and benefit from your issue.
    > =====================================================
    > This posting is provided "AS IS" with no warranties, and confers no
    > rights.
    >
     
    Jeff Teel, Mar 29, 2005
    #10
  11. Jeff Teel

    Jerry zhao Guest

    Hi Jeff,

    I am sorry I did not make it clear. Here I would like provide the steps
    again:

    On the server side:
    Open start -> programs -> administrative tools -> terminal server
    configuration. In the tscc window, open connections, right click on the
    DRP-TCP, select properties, on the client settings tab, check on the
    "window printer mapping" option to disable the printer redirection.

    Keeps us updated on how it goes.

    Best regards,

    Jerry Zhao (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Jerry zhao, Mar 30, 2005
    #11
  12. Jeff Teel

    Jeff Teel Guest

    Hi Jerry....
    Thanks for the clarification. I found the "window printer mapping" option
    and have checked it now. I have not had any printer showing on the server
    since disabling it on my Remote Desktop connection options from the problem
    client. Thanks a bunch for your assistance with this. It wasn't really
    causing any big problem with the server except for filling up the event
    system log with printer warnings.

    Thanks Again
    Jeff


    "Jerry zhao (MSFT)" <> wrote in message
    news:...
    > Hi Jeff,
    >
    > I am sorry I did not make it clear. Here I would like provide the steps
    > again:
    >
    > On the server side:
    > Open start -> programs -> administrative tools -> terminal server
    > configuration. In the tscc window, open connections, right click on the
    > DRP-TCP, select properties, on the client settings tab, check on the
    > "window printer mapping" option to disable the printer redirection.
    >
    > Keeps us updated on how it goes.
    >
    > Best regards,
    >
    > Jerry Zhao (MSFT)
    >
    > Microsoft CSS Online Newsgroup Support
    >
    > Get Secure! - www.microsoft.com/security
    >
    > =====================================================
    > When responding to posts, please "Reply to Group" via your newsreader so
    > that others may learn and benefit from your issue.
    > =====================================================
    > This posting is provided "AS IS" with no warranties, and confers no
    > rights.
    >
    >
    >
     
    Jeff Teel, Mar 30, 2005
    #12
  13. Jeff Teel

    Jerry zhao Guest

    Hi Jeff,

    Thanks for your kind response and I'm glad to hear that the problem was
    resolved.

    As always, please do post back here again if anything we can still be help.

    Best regards,

    Jerry Zhao (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Jerry zhao, Mar 30, 2005
    #13
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