Printing PDF files to networked printers

Discussion in 'Windows Server' started by TheSingingCat, Nov 16, 2004.

  1. Also posted on Adobe Forums:
    ---------------------

    More and more users in my office are reporting the inability to print PDF
    documents using Acrobat 6 Standard to printers (tcp/ip network)

    We have about 30 people using this, 10 or so cannot print any PDF files. The
    document will spool, dump the to print queue and then off to oblivion. The
    following error is recorded in the print server event log:
    ----
    EventID 45 - Document failed to print due to GDI/Driver error in rendering.

    Then

    Even ID 61 - The document Reports.PDF owned by johnsmith failed to print on
    printer HP5500PS. Win32 error code returned by the print processor: 259. No
    more data is available.
    ----

    It used to work though, and people on the same OS (xp pro sp2) printing to
    the same network printer, with the same drivers can while otheras can't.

    In fact, a fellow in our office said he was printing a document in version
    6.0 on Friday morning, left the document open and in the afternoon tried to
    print it again -- now it wouldn't work. In addition, no pdf files print from
    his workstation anymore.

    I've tried getting updates for adobe from this site, I've tried rebooting
    the print server, I've tried different drivers (newer, pcl vs ps etc.). The
    only thing I haven't done yet is delete the printer from the server and
    recreate it (which I just thought of now). However, that doesn't explain why
    people using the same software / drivers are able to print while the guy
    next to him cannot. When the person is unable to print a PDF document, he /
    she is unable to print it to *any* printer.

    The same people who cannot print PDF files to the printer are able to print
    from (as far as I can tell) any other program to the same printer.

    Gahhhh!!!
    --------------

    Thx for any suggestions!

    tsc
     
    TheSingingCat, Nov 16, 2004
    #1
    1. Advertising

  2. TheSingingCat

    Dana Brash Guest

    Hi tsc,

    Are users that are having problems printing and ones that are not printing
    the same document? I've seen corrupted pdf's crash the spooler service
    before. When the user can not print .pdf's can they print other documents?
    Silly question perhaps, but have you rebooted the clients? What are the
    user permissions/group membership differences (if any) between users that
    can and can not print .pdf?


    Some of the ideas here may help...
    http://www.eventid.net/display.asp?eventid=45&eventno=607&source=Print&phase=1

    http://www.eventid.net/display.asp?eventid=61&eventno=47&source=Print&phase=1
    (*sounds like deleting and re-installing the printer has worked for
    others...*)

    --
    HTH,
    =d=


    Dana Brash
    MCSE, MCDBA, MCSA



    "TheSingingCat" <> wrote in message
    news:419a15ea$...
    > Also posted on Adobe Forums:
    > ---------------------
    >
    > More and more users in my office are reporting the inability to print PDF
    > documents using Acrobat 6 Standard to printers (tcp/ip network)
    >
    > We have about 30 people using this, 10 or so cannot print any PDF files.

    The
    > document will spool, dump the to print queue and then off to oblivion. The
    > following error is recorded in the print server event log:
    > ----
    > EventID 45 - Document failed to print due to GDI/Driver error in

    rendering.
    >
    > Then
    >
    > Even ID 61 - The document Reports.PDF owned by johnsmith failed to print

    on
    > printer HP5500PS. Win32 error code returned by the print processor: 259.

    No
    > more data is available.
    > ----
    >
    > It used to work though, and people on the same OS (xp pro sp2) printing to
    > the same network printer, with the same drivers can while otheras can't.
    >
    > In fact, a fellow in our office said he was printing a document in version
    > 6.0 on Friday morning, left the document open and in the afternoon tried

    to
    > print it again -- now it wouldn't work. In addition, no pdf files print

    from
    > his workstation anymore.
    >
    > I've tried getting updates for adobe from this site, I've tried rebooting
    > the print server, I've tried different drivers (newer, pcl vs ps etc.).

    The
    > only thing I haven't done yet is delete the printer from the server and
    > recreate it (which I just thought of now). However, that doesn't explain

    why
    > people using the same software / drivers are able to print while the guy
    > next to him cannot. When the person is unable to print a PDF document, he

    /
    > she is unable to print it to *any* printer.
    >
    > The same people who cannot print PDF files to the printer are able to

    print
    > from (as far as I can tell) any other program to the same printer.
    >
    > Gahhhh!!!
    > --------------
    >
    > Thx for any suggestions!
    >
    > tsc
    >
    >
     
    Dana Brash, Nov 16, 2004
    #2
    1. Advertising

  3. Hello Dana,

    Thanks for the reply. It is all PDF documents, document1.pdf will print for
    one guy, where as document1.pdf will not print for the other (using same
    printer / drivers / os). Yes, when the user cannot print PDF files, they
    can print to the same printer / driver from any other application -- it is
    only PDF files that are not being printed. They get sent to the print
    server, I can watch them spool and wait in line in the queue (they are not 0
    bytes), but when it's their turn to print, they just vanish. Nothing on
    printer, the print status message doesn't pop up in the toolbar on the
    client and the two event ids are logged on the print server (id 45 and 61).

    User permissions are identical for the users. I have the problem now on my
    workstation when I log on using my user id or the administrator account.

    There is an option in Acrobat version 6.0 under print options > advanced to
    print the document as an image. When this is selected, the document will
    print. The downside to this is the document is literally 50x larger and it
    takes sooooo long to spool.

    I am going berzerkazoid here as this used to work fine and more and more
    people now are unable to print PDF documents. For the heck of it I verified
    that our AV client software is all running and up to date as now I'm
    grasping at straws as to what the cause of this could be.

    I'm about to call Adobe support here but I've got a sneaking suspicion
    they're going to tell me to pound sand since it leaves the workstation and
    gets to the server queue and the events are generated on the server.



    "Dana Brash" <> wrote in message
    news:u9KHh%23$...
    > Hi tsc,
    >
    > Are users that are having problems printing and ones that are not printing
    > the same document? I've seen corrupted pdf's crash the spooler service
    > before. When the user can not print .pdf's can they print other
    > documents?
    > Silly question perhaps, but have you rebooted the clients? What are the
    > user permissions/group membership differences (if any) between users that
    > can and can not print .pdf?
    >
    >
    > Some of the ideas here may help...
    > http://www.eventid.net/display.asp?eventid=45&eventno=607&source=Print&phase=1
    >
    > http://www.eventid.net/display.asp?eventid=61&eventno=47&source=Print&phase=1
    > (*sounds like deleting and re-installing the printer has worked for
    > others...*)
    >
    > --
    > HTH,
    > =d=
    >
    >
    > Dana Brash
    > MCSE, MCDBA, MCSA
    >
    >
    >
     
    TheSingingCat, Nov 16, 2004
    #3
  4. TheSingingCat wrote:
    > Hello Dana,
    >
    > Thanks for the reply. It is all PDF documents, document1.pdf will
    > print for one guy, where as document1.pdf will not print for the
    > other (using same printer / drivers / os). Yes, when the user cannot
    > print PDF files, they can print to the same printer / driver from any
    > other application -- it is only PDF files that are not being
    > printed. They get sent to the print server, I can watch them spool
    > and wait in line in the queue (they are not 0 bytes), but when it's
    > their turn to print, they just vanish. Nothing on printer, the print
    > status message doesn't pop up in the toolbar on the client and the
    > two event ids are logged on the print server (id 45 and 61).
    >
    > User permissions are identical for the users. I have the problem now
    > on my workstation when I log on using my user id or the administrator
    > account.
    >
    > There is an option in Acrobat version 6.0 under print options >
    > advanced to print the document as an image. When this is selected,
    > the document will print. The downside to this is the document is
    > literally 50x larger and it takes sooooo long to spool.
    >
    > I am going berzerkazoid here as this used to work fine and more and
    > more people now are unable to print PDF documents. For the heck of
    > it I verified that our AV client software is all running and up to
    > date as now I'm grasping at straws as to what the cause of this could
    > be.
    >
    > I'm about to call Adobe support here but I've got a sneaking suspicion
    > they're going to tell me to pound sand since it leaves the
    > workstation and gets to the server queue and the events are generated
    > on the server.
    >


    How big/complex are the PDF files, and how much memory on the printers in
    question?
    >
    >
    > "Dana Brash" <> wrote in message
    > news:u9KHh%23$...
    >> Hi tsc,
    >>
    >> Are users that are having problems printing and ones that are not
    >> printing the same document? I've seen corrupted pdf's crash the
    >> spooler service before. When the user can not print .pdf's can they
    >> print other documents?
    >> Silly question perhaps, but have you rebooted the clients? What are
    >> the user permissions/group membership differences (if any) between
    >> users that can and can not print .pdf?
    >>
    >>
    >> Some of the ideas here may help...
    >>

    http://www.eventid.net/display.asp?eventid=45&eventno=607&source=Print&phase=1
    >>
    >>

    http://www.eventid.net/display.asp?eventid=61&eventno=47&source=Print&phase=1
    >> (*sounds like deleting and re-installing the printer has worked for
    >> others...*)
    >>
    >> --
    >> HTH,
    >> =d=
    >>
    >>
    >> Dana Brash
    >> MCSE, MCDBA, MCSA
    >>
    >>
     
    Lanwench [MVP - Exchange], Nov 17, 2004
    #4
  5. TheSingingCat

    Dana Brash Guest

    Have you tried deleting and recreating the printer on the server?
    Have you got all the latest updates installed for Acrobat?
    Can you try printing from Adobe Reader 6.0.2

    It'd be interesting to see what Adobe says. They should help you resolve
    the problem, particularly since all other documents are printing. This
    would indicate to me that there is a problem in how Acrobat is generating
    the print job.

    The way you describe that the problem is appearing does sound very much like
    virus activity. Could it also be perhaps some type of automatic update on
    the clients that is causing this?

    --
    HTH,
    =d=


    Dana Brash
    MCSE, MCDBA, MCSA



    "TheSingingCat" <> wrote in message
    news:...
    > Hello Dana,
    >
    > Thanks for the reply. It is all PDF documents, document1.pdf will print

    for
    > one guy, where as document1.pdf will not print for the other (using same
    > printer / drivers / os). Yes, when the user cannot print PDF files, they
    > can print to the same printer / driver from any other application -- it

    is
    > only PDF files that are not being printed. They get sent to the print
    > server, I can watch them spool and wait in line in the queue (they are not

    0
    > bytes), but when it's their turn to print, they just vanish. Nothing on
    > printer, the print status message doesn't pop up in the toolbar on the
    > client and the two event ids are logged on the print server (id 45 and

    61).
    >
    > User permissions are identical for the users. I have the problem now on

    my
    > workstation when I log on using my user id or the administrator account.
    >
    > There is an option in Acrobat version 6.0 under print options > advanced

    to
    > print the document as an image. When this is selected, the document will
    > print. The downside to this is the document is literally 50x larger and

    it
    > takes sooooo long to spool.
    >
    > I am going berzerkazoid here as this used to work fine and more and more
    > people now are unable to print PDF documents. For the heck of it I

    verified
    > that our AV client software is all running and up to date as now I'm
    > grasping at straws as to what the cause of this could be.
    >
    > I'm about to call Adobe support here but I've got a sneaking suspicion
    > they're going to tell me to pound sand since it leaves the workstation and
    > gets to the server queue and the events are generated on the server.
    >
    >
    >
    > "Dana Brash" <> wrote in message
    > news:u9KHh%23$...
    > > Hi tsc,
    > >
    > > Are users that are having problems printing and ones that are not

    printing
    > > the same document? I've seen corrupted pdf's crash the spooler service
    > > before. When the user can not print .pdf's can they print other
    > > documents?
    > > Silly question perhaps, but have you rebooted the clients? What are the
    > > user permissions/group membership differences (if any) between users

    that
    > > can and can not print .pdf?
    > >
    > >
    > > Some of the ideas here may help...
    > >

    http://www.eventid.net/display.asp?eventid=45&eventno=607&source=Print&phase=1
    > >
    > >

    http://www.eventid.net/display.asp?eventid=61&eventno=47&source=Print&phase=1
    > > (*sounds like deleting and re-installing the printer has worked for
    > > others...*)
    > >
    > > --
    > > HTH,
    > > =d=
    > >
    > >
    > > Dana Brash
    > > MCSE, MCDBA, MCSA
    > >
    > >
    > >

    >
     
    Dana Brash, Nov 17, 2004
    #5
  6. Hi gang,

    Well I figured out my issue thankfully, though I'm at a loss as to explain
    how or why it started to occur since nothing was previously alterned on the
    print server.

    Under the Print Processor Options for the printers, where we typically have
    the "winprint" on left side and right side EMF v1.06, 1.07, 1.08, RAW. I
    also had listed above winprint 'HPPRN02, HPPRN03 and HPPRN05' - hpprn03 was
    selected and using EMF 1.08 (the right side options were all identical to
    that of 'winprint')

    Suffice to say, when I reinstalled the print drivers, it must have kept
    using the hpprn processor, when I changed it to 'winprint' - RAW they
    printed out.

    I am at a loss as to:
    1 - if this was always hpprn for port and EMF why it just stopped printing
    one day
    2 - if it used to be winprint - how it was switched to hpprn

    Rather annoying, but I'm happy to have at least PDFs printing again.


    "Dana Brash" <> wrote in message
    news:...
    > Have you tried deleting and recreating the printer on the server?
    > Have you got all the latest updates installed for Acrobat?
    > Can you try printing from Adobe Reader 6.0.2
    >
    > It'd be interesting to see what Adobe says. They should help you resolve
    > the problem, particularly since all other documents are printing. This
    > would indicate to me that there is a problem in how Acrobat is generating
    > the print job.
    >
    > The way you describe that the problem is appearing does sound very much
    > like
    > virus activity. Could it also be perhaps some type of automatic update on
    > the clients that is causing this?
    >
    > --
    > HTH,
    > =d=
    >
    >
    > Dana Brash
    > MCSE, MCDBA, MCSA
    >
    >
    >
    > "TheSingingCat" <> wrote in message
    > news:...
    >> Hello Dana,
    >>
    >> Thanks for the reply. It is all PDF documents, document1.pdf will print

    > for
    >> one guy, where as document1.pdf will not print for the other (using same
    >> printer / drivers / os). Yes, when the user cannot print PDF files, they
    >> can print to the same printer / driver from any other application -- it

    > is
    >> only PDF files that are not being printed. They get sent to the print
    >> server, I can watch them spool and wait in line in the queue (they are
    >> not

    > 0
    >> bytes), but when it's their turn to print, they just vanish. Nothing on
    >> printer, the print status message doesn't pop up in the toolbar on the
    >> client and the two event ids are logged on the print server (id 45 and

    > 61).
    >>
    >> User permissions are identical for the users. I have the problem now on

    > my
    >> workstation when I log on using my user id or the administrator account.
    >>
    >> There is an option in Acrobat version 6.0 under print options > advanced

    > to
    >> print the document as an image. When this is selected, the document will
    >> print. The downside to this is the document is literally 50x larger and

    > it
    >> takes sooooo long to spool.
    >>
    >> I am going berzerkazoid here as this used to work fine and more and more
    >> people now are unable to print PDF documents. For the heck of it I

    > verified
    >> that our AV client software is all running and up to date as now I'm
    >> grasping at straws as to what the cause of this could be.
    >>
    >> I'm about to call Adobe support here but I've got a sneaking suspicion
    >> they're going to tell me to pound sand since it leaves the workstation
    >> and
    >> gets to the server queue and the events are generated on the server.
    >>
    >>
    >>
    >> "Dana Brash" <> wrote in message
    >> news:u9KHh%23$...
    >> > Hi tsc,
    >> >
    >> > Are users that are having problems printing and ones that are not

    > printing
    >> > the same document? I've seen corrupted pdf's crash the spooler service
    >> > before. When the user can not print .pdf's can they print other
    >> > documents?
    >> > Silly question perhaps, but have you rebooted the clients? What are
    >> > the
    >> > user permissions/group membership differences (if any) between users

    > that
    >> > can and can not print .pdf?
    >> >
    >> >
    >> > Some of the ideas here may help...
    >> >

    > http://www.eventid.net/display.asp?eventid=45&eventno=607&source=Print&phase=1
    >> >
    >> >

    > http://www.eventid.net/display.asp?eventid=61&eventno=47&source=Print&phase=1
    >> > (*sounds like deleting and re-installing the printer has worked for
    >> > others...*)
    >> >
    >> > --
    >> > HTH,
    >> > =d=
    >> >
    >> >
    >> > Dana Brash
    >> > MCSE, MCDBA, MCSA
    >> >
    >> >
    >> >

    >>

    >
    >
     
    TheSingingCat, Nov 17, 2004
    #6
  7. Oh, I also don't understand why it was selective for some users and not
    others since they were definitely using the same printer and driver, the
    client print settings are all locked (ghosted) so they could not have had
    different print processors selected.

    "TheSingingCat" <> wrote in message
    news:...
     
    TheSingingCat, Nov 17, 2004
    #7
  8. Maybe, maybe not....Windows clients can and will silently receive an updated
    print driver from the server they're printing to when it deems
    necessary...maybe this is why is suddenly stopped working for some folks who
    previously printed successfully....
    "TheSingingCat" <> wrote in message
    news:...
    > Oh, I also don't understand why it was selective for some users and not
    > others since they were definitely using the same printer and driver, the
    > client print settings are all locked (ghosted) so they could not have had
    > different print processors selected.
    >
    > "TheSingingCat" <> wrote in message
    > news:...
    >
    >
     
    Jim Van Sickle, Nov 17, 2004
    #8
  9. TheSingingCat

    Dana Brash Guest

    Thanks for the update! What an interesting problem.
    I wonder if the HP drivers didn't automatically update somehow.
    I'll be filing this in my 'why I love Lexmark' file, in case I ever forget.

    ;-)

    --
    HTH,
    =d=


    Dana Brash
    MCSE, MCDBA, MCSA



    "TheSingingCat" <> wrote in message
    news:...
    > Hi gang,
    >
    > Well I figured out my issue thankfully, though I'm at a loss as to explain
    > how or why it started to occur since nothing was previously alterned on

    the
    > print server.
    >
    > Under the Print Processor Options for the printers, where we typically

    have
    > the "winprint" on left side and right side EMF v1.06, 1.07, 1.08, RAW. I
    > also had listed above winprint 'HPPRN02, HPPRN03 and HPPRN05' - hpprn03

    was
    > selected and using EMF 1.08 (the right side options were all identical to
    > that of 'winprint')
    >
    > Suffice to say, when I reinstalled the print drivers, it must have kept
    > using the hpprn processor, when I changed it to 'winprint' - RAW they
    > printed out.
    >
    > I am at a loss as to:
    > 1 - if this was always hpprn for port and EMF why it just stopped printing
    > one day
    > 2 - if it used to be winprint - how it was switched to hpprn
    >
    > Rather annoying, but I'm happy to have at least PDFs printing again.
    >
    >
    > "Dana Brash" <> wrote in message
    > news:...
    > > Have you tried deleting and recreating the printer on the server?
    > > Have you got all the latest updates installed for Acrobat?
    > > Can you try printing from Adobe Reader 6.0.2
    > >
    > > It'd be interesting to see what Adobe says. They should help you

    resolve
    > > the problem, particularly since all other documents are printing. This
    > > would indicate to me that there is a problem in how Acrobat is

    generating
    > > the print job.
    > >
    > > The way you describe that the problem is appearing does sound very much
    > > like
    > > virus activity. Could it also be perhaps some type of automatic update

    on
    > > the clients that is causing this?
    > >
    > > --
    > > HTH,
    > > =d=
    > >
    > >
    > > Dana Brash
    > > MCSE, MCDBA, MCSA
    > >
    > >
    > >
    > > "TheSingingCat" <> wrote in message
    > > news:...
    > >> Hello Dana,
    > >>
    > >> Thanks for the reply. It is all PDF documents, document1.pdf will

    print
    > > for
    > >> one guy, where as document1.pdf will not print for the other (using

    same
    > >> printer / drivers / os). Yes, when the user cannot print PDF files,

    they
    > >> can print to the same printer / driver from any other application --

    it
    > > is
    > >> only PDF files that are not being printed. They get sent to the print
    > >> server, I can watch them spool and wait in line in the queue (they are
    > >> not

    > > 0
    > >> bytes), but when it's their turn to print, they just vanish. Nothing

    on
    > >> printer, the print status message doesn't pop up in the toolbar on the
    > >> client and the two event ids are logged on the print server (id 45 and

    > > 61).
    > >>
    > >> User permissions are identical for the users. I have the problem now

    on
    > > my
    > >> workstation when I log on using my user id or the administrator

    account.
    > >>
    > >> There is an option in Acrobat version 6.0 under print options >

    advanced
    > > to
    > >> print the document as an image. When this is selected, the document

    will
    > >> print. The downside to this is the document is literally 50x larger

    and
    > > it
    > >> takes sooooo long to spool.
    > >>
    > >> I am going berzerkazoid here as this used to work fine and more and

    more
    > >> people now are unable to print PDF documents. For the heck of it I

    > > verified
    > >> that our AV client software is all running and up to date as now I'm
    > >> grasping at straws as to what the cause of this could be.
    > >>
    > >> I'm about to call Adobe support here but I've got a sneaking suspicion
    > >> they're going to tell me to pound sand since it leaves the workstation
    > >> and
    > >> gets to the server queue and the events are generated on the server.
    > >>
    > >>
    > >>
    > >> "Dana Brash" <> wrote in message
    > >> news:u9KHh%23$...
    > >> > Hi tsc,
    > >> >
    > >> > Are users that are having problems printing and ones that are not

    > > printing
    > >> > the same document? I've seen corrupted pdf's crash the spooler

    service
    > >> > before. When the user can not print .pdf's can they print other
    > >> > documents?
    > >> > Silly question perhaps, but have you rebooted the clients? What are
    > >> > the
    > >> > user permissions/group membership differences (if any) between users

    > > that
    > >> > can and can not print .pdf?
    > >> >
    > >> >
    > >> > Some of the ideas here may help...
    > >> >

    > >

    http://www.eventid.net/display.asp?eventid=45&eventno=607&source=Print&phase=1
    > >> >
    > >> >

    > >

    http://www.eventid.net/display.asp?eventid=61&eventno=47&source=Print&phase=1
    > >> > (*sounds like deleting and re-installing the printer has worked for
    > >> > others...*)
    > >> >
    > >> > --
    > >> > HTH,
    > >> > =d=
    > >> >
    > >> >
    > >> > Dana Brash
    > >> > MCSE, MCDBA, MCSA
    > >> >
    > >> >
    > >> >
    > >>

    > >
    > >

    >
    >
     
    Dana Brash, Nov 18, 2004
    #9
    1. Advertising

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