RE: Conflict Message dialog box in Outlook

Discussion in 'Windows Small Business Server' started by Terence Liu [MSFT], Jan 16, 2008.

  1. Hello Cozmiq,

    Thank you for posting here. Let's also thank Dave and Tony for the input.

    According to your description, I understand that one Outlook 2003 client
    get error "conflicting edits have been made to the same item". If I have
    misunderstood the problem, please don't hesitate to let me know.

    First, I agree with Tony, this issue is mostly cause by the incorrect
    manipulation on some email. Please let me know the detailed steps what you
    do when you get this conflict message. Is this issue reproducible?

    Based on my research, I suggest we try the following steps to see if we can
    resolve this issue:

    1. Ensure you apply Office 2003 SP2 on the client.

    Office 2003 Service Pack 2 (SP2)
    http://www.microsoft.com/downloads/details.aspx?FamilyID=57e27a97-2db6-4654-
    9db6-ec7d5b4dd867&DisplayLang=en

    2. Try to turn off the "read receipt" feature to see whether the issue is
    actually related to the read receipt.

    a. Please open Outlook 2003 on the client,
    b. Click Tools menu, Options, Preferences tab,
    c. Click E-mail Options, click Tracking Options
    d. Select "Never send a response"
    e. Click OK 3 times. Then, test this issue.

    3. Please disable Outlook cache mode to see if it help:

    a. Please open Outlook 2003 on the client,
    b. Click Tools menu, E-mail Accounts,
    c. Select View or change existing e-mail accounts, click Next
    d. Select the Exchange account in the list, click Change button
    e. Uncheck "Use Cached Exchange Mode" option, click Next
    f. Click Finish button.

    4. This is issue may cause by the real-time scan of antivirus software on
    the client, please uninstall any antivirus software on the client. Then, do
    clean boot on the client to see if it help:

    To clean boot the problematic computer, please use the steps below:
    a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
    (without the quotation marks). Click OK.

    b. In the System Configuration Utility (MSConfig) window, click to select
    the Selective Startup button.

    c. Click to clear the check mark from the "Load startup items" below
    Selective Startup.

    d. Click the Services tab, click to check the "Hide All Microsoft Services"
    box, and remove all the check marks from the remained Non-Microsoft
    Services.

    e. Click OK to close the MSConfig window. Click Yes when you are asked to
    restart your computer in order to enable the changes.

    f. After restarting, please check whether this issue will reoccur.

    5. If the issue persists after the above steps, I suggest you recreate the
    mailbox attributes for this problematic account.
    =========================

    1) Use Outlook or exmerge tool to export mailbox to PST file.

    To use the Import and Export Wizard in Outlook:
    a. On the File menu in Outlook, click Import and Export.
    b. Under "Choose an action to perform", click "Export to a personal folder
    file (.pst)", and then click Next.
    c. Click to select the MAPI folder that you want to share, and then click
    Next.
    d. Save the PST file.

    To use Exmerge, refer to the following article:
    174197 XADM: Microsoft Exchange Mailbox Merge Program (Exmerge.exe)
    Information
    http://support.microsoft.com/?id=174197

    2) Open the PST file from some other Outlook client to verify if we can
    access inbox in the PST file.

    3) If the PST file is good, go to ADUC (Active Directory Users and
    Computers), right-click the problematic user and then click Exchange tasks.
    Select remove exchange attributes.

    4) Right-click the user again and then click Exchange tasks. Select create
    mailbox.

    5) Log on the mailbox and import PST back into mailbox using Exmerge or
    Outlook.

    If we cannot resolve the issue after we perform the above steps, please
    help me collect some information for further investigation:

    1. Please capture screenshots on the error messages and send the pictures
    to me at

    2. Do you get any event error about this issue on the problematic computer?

    I hope these steps will give you some help.

    Thanks and have a nice day!

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | Thread-Topic: Conflict Message dialog box in Outlook
    | thread-index: AchW0+/YkasB4IIDSpictTLc4aLnmQ==
    | X-WBNR-Posting-Host: 207.46.19.168
    | From: =?Utf-8?B?Q296bWlxTWFu?= <>
    | Subject: Conflict Message dialog box in Outlook
    | Date: Mon, 14 Jan 2008 09:36:04 -0800
    | Lines: 14
    | Message-ID: <>
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    | charset="Utf-8"
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    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Hello to all,
    | I have a user who has an issue with her Outlook 2003; a Windows XP Pro
    | client on a SBS 2003 Premium Edition server.
    | On several occasions during the course of a day, she receives a "Conflict
    | Message" dialog box on some unrelated messages she has sent out. The
    error
    | message states the following: "conflicting edits have been made to the
    same
    | item". Consequently she has to choose the version that she wants to keep
    or
    | keep all messages involved. She is requesting read and delivery receipts
    as
    | she always has even before this problem creeped up. I have renamed her
    OST
    | file forcing a resync with the Exchange Server. It has not changed
    anything.
    | I have perused the Internet for a solution to no avail. Perhaps I can
    pick
    | your brains here. Thank you for your time and efforts.
    | --
    | CozmiqMan
    |
    Terence Liu [MSFT], Jan 16, 2008
    #1
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  2. Terence Liu [MSFT]

    CozmiqMan Guest

    Thank you all for your help. I believe the issue might have been resolved.
    I renamed her OST file which forced the creation of a new one. After
    clearing out conflicting results, since then, she has not experienced any
    issues. We're hoping for the best.
    Thank you all for your time.
    Good day.
    --
    CozmiqMan


    "Terence Liu [MSFT]" wrote:

    > Hello Cozmiq,
    >
    > Thank you for posting here. Let's also thank Dave and Tony for the input.
    >
    > According to your description, I understand that one Outlook 2003 client
    > get error "conflicting edits have been made to the same item". If I have
    > misunderstood the problem, please don't hesitate to let me know.
    >
    > First, I agree with Tony, this issue is mostly cause by the incorrect
    > manipulation on some email. Please let me know the detailed steps what you
    > do when you get this conflict message. Is this issue reproducible?
    >
    > Based on my research, I suggest we try the following steps to see if we can
    > resolve this issue:
    >
    > 1. Ensure you apply Office 2003 SP2 on the client.
    >
    > Office 2003 Service Pack 2 (SP2)
    > http://www.microsoft.com/downloads/details.aspx?FamilyID=57e27a97-2db6-4654-
    > 9db6-ec7d5b4dd867&DisplayLang=en
    >
    > 2. Try to turn off the "read receipt" feature to see whether the issue is
    > actually related to the read receipt.
    >
    > a. Please open Outlook 2003 on the client,
    > b. Click Tools menu, Options, Preferences tab,
    > c. Click E-mail Options, click Tracking Options
    > d. Select "Never send a response"
    > e. Click OK 3 times. Then, test this issue.
    >
    > 3. Please disable Outlook cache mode to see if it help:
    >
    > a. Please open Outlook 2003 on the client,
    > b. Click Tools menu, E-mail Accounts,
    > c. Select View or change existing e-mail accounts, click Next
    > d. Select the Exchange account in the list, click Change button
    > e. Uncheck "Use Cached Exchange Mode" option, click Next
    > f. Click Finish button.
    >
    > 4. This is issue may cause by the real-time scan of antivirus software on
    > the client, please uninstall any antivirus software on the client. Then, do
    > clean boot on the client to see if it help:
    >
    > To clean boot the problematic computer, please use the steps below:
    > a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
    > (without the quotation marks). Click OK.
    >
    > b. In the System Configuration Utility (MSConfig) window, click to select
    > the Selective Startup button.
    >
    > c. Click to clear the check mark from the "Load startup items" below
    > Selective Startup.
    >
    > d. Click the Services tab, click to check the "Hide All Microsoft Services"
    > box, and remove all the check marks from the remained Non-Microsoft
    > Services.
    >
    > e. Click OK to close the MSConfig window. Click Yes when you are asked to
    > restart your computer in order to enable the changes.
    >
    > f. After restarting, please check whether this issue will reoccur.
    >
    > 5. If the issue persists after the above steps, I suggest you recreate the
    > mailbox attributes for this problematic account.
    > =========================
    >
    > 1) Use Outlook or exmerge tool to export mailbox to PST file.
    >
    > To use the Import and Export Wizard in Outlook:
    > a. On the File menu in Outlook, click Import and Export.
    > b. Under "Choose an action to perform", click "Export to a personal folder
    > file (.pst)", and then click Next.
    > c. Click to select the MAPI folder that you want to share, and then click
    > Next.
    > d. Save the PST file.
    >
    > To use Exmerge, refer to the following article:
    > 174197 XADM: Microsoft Exchange Mailbox Merge Program (Exmerge.exe)
    > Information
    > http://support.microsoft.com/?id=174197
    >
    > 2) Open the PST file from some other Outlook client to verify if we can
    > access inbox in the PST file.
    >
    > 3) If the PST file is good, go to ADUC (Active Directory Users and
    > Computers), right-click the problematic user and then click Exchange tasks.
    > Select remove exchange attributes.
    >
    > 4) Right-click the user again and then click Exchange tasks. Select create
    > mailbox.
    >
    > 5) Log on the mailbox and import PST back into mailbox using Exmerge or
    > Outlook.
    >
    > If we cannot resolve the issue after we perform the above steps, please
    > help me collect some information for further investigation:
    >
    > 1. Please capture screenshots on the error messages and send the pictures
    > to me at
    >
    > 2. Do you get any event error about this issue on the problematic computer?
    >
    > I hope these steps will give you some help.
    >
    > Thanks and have a nice day!
    >
    > Best regards,
    >
    > Terence Liu(MSFT)
    >
    > Microsoft CSS Online Newsgroup Support
    >
    > Get Secure! - www.microsoft.com/security
    >
    > =====================================================
    > This newsgroup only focuses on SBS technical issues. If you have issues
    > regarding other Microsoft products, you'd better post in the corresponding
    > newsgroups so that they can be resolved in an efficient and timely manner.
    > You can locate the newsgroup here:
    > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    >
    > When opening a new thread via the web interface, we recommend you check the
    > "Notify me of replies" box to receive e-mail notifications when there are
    > any updates in your thread. When responding to posts via your newsreader,
    > please "Reply to Group" so that others may learn and benefit from your
    > issue.
    >
    > Microsoft engineers can only focus on one issue per thread. Although we
    > provide other information for your reference, we recommend you post
    > different incidents in different threads to keep the thread clean. In doing
    > so, it will ensure your issues are resolved in a timely manner.
    >
    > For urgent issues, you may want to contact Microsoft CSS directly. Please
    > check http://support.microsoft.com for regional support phone numbers.
    >
    > Any input or comments in this thread are highly appreciated.
    > =====================================================
    >
    > This posting is provided "AS IS" with no warranties, and confers no rights.
    >
    > --------------------
    > | Thread-Topic: Conflict Message dialog box in Outlook
    > | thread-index: AchW0+/YkasB4IIDSpictTLc4aLnmQ==
    > | X-WBNR-Posting-Host: 207.46.19.168
    > | From: =?Utf-8?B?Q296bWlxTWFu?= <>
    > | Subject: Conflict Message dialog box in Outlook
    > | Date: Mon, 14 Jan 2008 09:36:04 -0800
    > | Lines: 14
    > | Message-ID: <>
    > | MIME-Version: 1.0
    > | Content-Type: text/plain;
    > | charset="Utf-8"
    > | Content-Transfer-Encoding: 7bit
    > | X-Newsreader: Microsoft CDO for Windows 2000
    > | Content-Class: urn:content-classes:message
    > | Importance: normal
    > | Priority: normal
    > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
    > | Newsgroups: microsoft.public.windows.server.sbs
    > | Path: TK2MSFTNGHUB02.phx.gbl
    > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:86522
    > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    > | X-Tomcat-NG: microsoft.public.windows.server.sbs
    > |
    > | Hello to all,
    > | I have a user who has an issue with her Outlook 2003; a Windows XP Pro
    > | client on a SBS 2003 Premium Edition server.
    > | On several occasions during the course of a day, she receives a "Conflict
    > | Message" dialog box on some unrelated messages she has sent out. The
    > error
    > | message states the following: "conflicting edits have been made to the
    > same
    > | item". Consequently she has to choose the version that she wants to keep
    > or
    > | keep all messages involved. She is requesting read and delivery receipts
    > as
    > | she always has even before this problem creeped up. I have renamed her
    > OST
    > | file forcing a resync with the Exchange Server. It has not changed
    > anything.
    > | I have perused the Internet for a solution to no avail. Perhaps I can
    > pick
    > | your brains here. Thank you for your time and efforts.
    > | --
    > | CozmiqMan
    > |
    >
    >
    CozmiqMan, Jan 18, 2008
    #2
    1. Advertising

  3. Hello Customer,

    Thank you very much for sharing your resolution. I appreciate your time on
    this issue.

    I'm glad to hear that things are working correctly for you now. Please do
    not hesitate to post in SBS newsgroup if you need any assistance in the
    future. I look forward to working with you again.

    Thank you and have a nice day,

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | Thread-Topic: Conflict Message dialog box in Outlook
    | thread-index: AchaEOekvjRZQO4rTWajPygho2drPA==
    | X-WBNR-Posting-Host: 207.46.192.207
    | From: =?Utf-8?B?Q296bWlxTWFu?= <>
    | References: <>
    <MtSTw3$>
    | Subject: RE: Conflict Message dialog box in Outlook
    | Date: Fri, 18 Jan 2008 12:30:03 -0800
    | Lines: 200
    | Message-ID: <>
    | MIME-Version: 1.0
    | Content-Type: text/plain;
    | charset="Utf-8"
    | Content-Transfer-Encoding: 7bit
    | X-Newsreader: Microsoft CDO for Windows 2000
    | Content-Class: urn:content-classes:message
    | Importance: normal
    | Priority: normal
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
    | Newsgroups: microsoft.public.windows.server.sbs
    | Path: TK2MSFTNGHUB02.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:87527
    | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Thank you all for your help. I believe the issue might have been
    resolved.
    | I renamed her OST file which forced the creation of a new one. After
    | clearing out conflicting results, since then, she has not experienced any
    | issues. We're hoping for the best.
    | Thank you all for your time.
    | Good day.
    | --
    | CozmiqMan
    |
    |
    | "Terence Liu [MSFT]" wrote:
    |
    | > Hello Cozmiq,
    | >
    | > Thank you for posting here. Let's also thank Dave and Tony for the
    input.
    | >
    | > According to your description, I understand that one Outlook 2003
    client
    | > get error "conflicting edits have been made to the same item". If I
    have
    | > misunderstood the problem, please don't hesitate to let me know.
    | >
    | > First, I agree with Tony, this issue is mostly cause by the incorrect
    | > manipulation on some email. Please let me know the detailed steps what
    you
    | > do when you get this conflict message. Is this issue reproducible?
    | >
    | > Based on my research, I suggest we try the following steps to see if we
    can
    | > resolve this issue:
    | >
    | > 1. Ensure you apply Office 2003 SP2 on the client.
    | >
    | > Office 2003 Service Pack 2 (SP2)
    | >
    http://www.microsoft.com/downloads/details.aspx?FamilyID=57e27a97-2db6-4654-
    | > 9db6-ec7d5b4dd867&DisplayLang=en
    | >
    | > 2. Try to turn off the "read receipt" feature to see whether the issue
    is
    | > actually related to the read receipt.
    | >
    | > a. Please open Outlook 2003 on the client,
    | > b. Click Tools menu, Options, Preferences tab,
    | > c. Click E-mail Options, click Tracking Options
    | > d. Select "Never send a response"
    | > e. Click OK 3 times. Then, test this issue.
    | >
    | > 3. Please disable Outlook cache mode to see if it help:
    | >
    | > a. Please open Outlook 2003 on the client,
    | > b. Click Tools menu, E-mail Accounts,
    | > c. Select View or change existing e-mail accounts, click Next
    | > d. Select the Exchange account in the list, click Change button
    | > e. Uncheck "Use Cached Exchange Mode" option, click Next
    | > f. Click Finish button.
    | >
    | > 4. This is issue may cause by the real-time scan of antivirus software
    on
    | > the client, please uninstall any antivirus software on the client.
    Then, do
    | > clean boot on the client to see if it help:
    | >
    | > To clean boot the problematic computer, please use the steps below:
    | > a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
    | > (without the quotation marks). Click OK.
    | >
    | > b. In the System Configuration Utility (MSConfig) window, click to
    select
    | > the Selective Startup button.
    | >
    | > c. Click to clear the check mark from the "Load startup items" below
    | > Selective Startup.
    | >
    | > d. Click the Services tab, click to check the "Hide All Microsoft
    Services"
    | > box, and remove all the check marks from the remained Non-Microsoft
    | > Services.
    | >
    | > e. Click OK to close the MSConfig window. Click Yes when you are asked
    to
    | > restart your computer in order to enable the changes.
    | >
    | > f. After restarting, please check whether this issue will reoccur.
    | >
    | > 5. If the issue persists after the above steps, I suggest you recreate
    the
    | > mailbox attributes for this problematic account.
    | > =========================
    | >
    | > 1) Use Outlook or exmerge tool to export mailbox to PST file.
    | >
    | > To use the Import and Export Wizard in Outlook:
    | > a. On the File menu in Outlook, click Import and Export.
    | > b. Under "Choose an action to perform", click "Export to a personal
    folder
    | > file (.pst)", and then click Next.
    | > c. Click to select the MAPI folder that you want to share, and then
    click
    | > Next.
    | > d. Save the PST file.
    | >
    | > To use Exmerge, refer to the following article:
    | > 174197 XADM: Microsoft Exchange Mailbox Merge Program (Exmerge.exe)
    | > Information
    | > http://support.microsoft.com/?id=174197
    | >
    | > 2) Open the PST file from some other Outlook client to verify if we can
    | > access inbox in the PST file.
    | >
    | > 3) If the PST file is good, go to ADUC (Active Directory Users and
    | > Computers), right-click the problematic user and then click Exchange
    tasks.
    | > Select remove exchange attributes.
    | >
    | > 4) Right-click the user again and then click Exchange tasks. Select
    create
    | > mailbox.
    | >
    | > 5) Log on the mailbox and import PST back into mailbox using Exmerge or
    | > Outlook.
    | >
    | > If we cannot resolve the issue after we perform the above steps, please
    | > help me collect some information for further investigation:
    | >
    | > 1. Please capture screenshots on the error messages and send the
    pictures
    | > to me at
    | >
    | > 2. Do you get any event error about this issue on the problematic
    computer?
    | >
    | > I hope these steps will give you some help.
    | >
    | > Thanks and have a nice day!
    | >
    | > Best regards,
    | >
    | > Terence Liu(MSFT)
    | >
    | > Microsoft CSS Online Newsgroup Support
    | >
    | > Get Secure! - www.microsoft.com/security
    | >
    | > =====================================================
    | > This newsgroup only focuses on SBS technical issues. If you have issues
    | > regarding other Microsoft products, you'd better post in the
    corresponding
    | > newsgroups so that they can be resolved in an efficient and timely
    manner.
    | > You can locate the newsgroup here:
    | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    | >
    | > When opening a new thread via the web interface, we recommend you check
    the
    | > "Notify me of replies" box to receive e-mail notifications when there
    are
    | > any updates in your thread. When responding to posts via your
    newsreader,
    | > please "Reply to Group" so that others may learn and benefit from your
    | > issue.
    | >
    | > Microsoft engineers can only focus on one issue per thread. Although we
    | > provide other information for your reference, we recommend you post
    | > different incidents in different threads to keep the thread clean. In
    doing
    | > so, it will ensure your issues are resolved in a timely manner.
    | >
    | > For urgent issues, you may want to contact Microsoft CSS directly.
    Please
    | > check http://support.microsoft.com for regional support phone numbers.
    | >
    | > Any input or comments in this thread are highly appreciated.
    | > =====================================================
    | >
    | > This posting is provided "AS IS" with no warranties, and confers no
    rights.
    | >
    | > --------------------
    | > | Thread-Topic: Conflict Message dialog box in Outlook
    | > | thread-index: AchW0+/YkasB4IIDSpictTLc4aLnmQ==
    | > | X-WBNR-Posting-Host: 207.46.19.168
    | > | From: =?Utf-8?B?Q296bWlxTWFu?= <>
    | > | Subject: Conflict Message dialog box in Outlook
    | > | Date: Mon, 14 Jan 2008 09:36:04 -0800
    | > | Lines: 14
    | > | Message-ID: <>
    | > | MIME-Version: 1.0
    | > | Content-Type: text/plain;
    | > | charset="Utf-8"
    | > | Content-Transfer-Encoding: 7bit
    | > | X-Newsreader: Microsoft CDO for Windows 2000
    | > | Content-Class: urn:content-classes:message
    | > | Importance: normal
    | > | Priority: normal
    | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
    | > | Newsgroups: microsoft.public.windows.server.sbs
    | > | Path: TK2MSFTNGHUB02.phx.gbl
    | > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:86522
    | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | > |
    | > | Hello to all,
    | > | I have a user who has an issue with her Outlook 2003; a Windows XP
    Pro
    | > | client on a SBS 2003 Premium Edition server.
    | > | On several occasions during the course of a day, she receives a
    "Conflict
    | > | Message" dialog box on some unrelated messages she has sent out. The
    | > error
    | > | message states the following: "conflicting edits have been made to
    the
    | > same
    | > | item". Consequently she has to choose the version that she wants to
    keep
    | > or
    | > | keep all messages involved. She is requesting read and delivery
    receipts
    | > as
    | > | she always has even before this problem creeped up. I have renamed
    her
    | > OST
    | > | file forcing a resync with the Exchange Server. It has not changed
    | > anything.
    | > | I have perused the Internet for a solution to no avail. Perhaps I
    can
    | > pick
    | > | your brains here. Thank you for your time and efforts.
    | > | --
    | > | CozmiqMan
    | > |
    | >
    | >
    |
    Terence Liu [MSFT], Jan 21, 2008
    #3
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