Re: Upgrade to IE7 or IE8

Discussion in 'Internet Explorer' started by PA Bear [MS MVP], May 24, 2010.

  1. There is a very good chance that you are seeing the effects of a hijackware
    infection!

    NB: If you had no anti-virus application installed or the subscription had
    expired *when the machine first got infected* and/or your subscription has
    since expired and/or the machine's not been kept fully-patched at Windows
    Update, don't waste your time with any of the below: Format & reinstall
    Windows. A Repair Install will NOT help!

    Microsoft PCSafety provides home users (only) with no-charge support in
    dealing with malware infections such as viruses, spyware (including unwanted
    software), and adware.
    https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

    Also available via the Consumer Security Support home page:
    https://consumersecuritysupport.microsoft.com/

    Otherwise...

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
    in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    2b. Vista or Win7=> Run this scan instead:
    http://onecare.live.com/site/en-us/center/whatsnew.htm

    3. Now run a thorough check for hijackware, including posting requested logs
    in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

    Checking for/Help with Hijackware:
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Chances are you will need to seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://www.spywarewarrior.com/viewforum.php?f=5,
    http://www.dslreports.com/forum/cleanup,
    http://www.bluetack.co.uk/forums/index.php,
    http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    Russell Ashenberg wrote:
    > The error message I get is this,
    > Faulting application iexplore.exe, version 6.0.2900.5512, faulting module
    > unknown, version 0.0.0.0, fault address 0x6267e4a9.
    >
    > I do not know where to look to fix this.
    >
    >
    >
    > Any advice?
    >
    > Russell Ashenberg
    >
    >
    >
    > "Russell Ashenberg" <> wrote in message
    > news:uPyC53v%...
    >> Tanks for your adivce. I did not mean IE beta team, just IE newsgroup
    >> team. IE6 sometimes hangs on me and have to ctrl, alt, and delete to
    >> close
    >> it and restart. I was told to upgrade to the later version of IE and
    >> wanted to know if I shall go to IE7 or IE8?
    >>
    >> Russell Ashenberg
    >>
    >>> Dear IE Team
    >>>
    >>> I am using Window XPSp3 and IE6 Sp3 on my machine. I needed top do a
    >>> system restore on my Windows recently and IE6 Sp3 has been acting funny.
    >>> I want to know if should I upgrade to IE7 or go to the latest version
    >>> of
    >>> IE8? Is there anything I need to know before the upgrade process or
    >>> issues that I need to be aware of?
    >>>
    >>> Keep me posted
    >>> Russell A
     
    PA Bear [MS MVP], May 24, 2010
    #1
    1. Advertising

  2. With all due respect, hijackware's gotten very complex of late. No amount
    of scanning, be it by an installed application or online, will be able to
    detect and/or remove all of the "Bad Guys" or undo all the unwanted changes
    the infections have made. Hence the aviso in Step 3 of my previous reply:
    "DO NOT SKIP THIS STEP!!"

    The error you posted...

    > Faulting application iexplore.exe, version 6.0.2900.5512, faulting module
    > unknown, version 0.0.0.0, fault address 0x6267e4a9


    ....is a big, red flag to hijackware/security experts and very strongly
    suggests that you're (still?) seeing the effects of a hijackware infection.

    Then there's the not trivial matter of the "system restore on [your]
    Windows" you mentioned in your first post: What exactly did you do and how
    did you do it?

    If perchance IE7 and/or IE8 had been installed and then you did a Repair
    Install without having first uninstalled IE8 and/or IE7, IE6 is totally
    horked now and your only recourse is to format the hard-drive & do a clean
    install of Windows. See...

    How to perform a repair installation of Windows XP if a later version of
    Internet Explorer is installed
    http://support.microsoft.com/kb/917964

    Furthermore, if you did a Repair Install in hopes of fixing an
    already-present infection, it just doesn't work that way.
    --
    ~PA Bear


    Russell Ashenberg wrote:
    > I appreciate your advice that I have been hijacked by an infection. I
    > have
    > had it thoroughly checked by Superantispyware, bitdefender, nod32,
    > Microsoft malicious software removal and the machine is clean from
    > anything.
    > So I appreciate your writing to me about an infection, yet this issue has
    > been a long time issue on my machine and thats why I am writing to see to
    > upgrade to IE7 or IE8.
    >
    >> There is a very good chance that you are seeing the effects of a
    >> hijackware infection!
    >>
    >> NB: If you had no anti-virus application installed or the subscription
    >> had
    >> expired *when the machine first got infected* and/or your subscription
    >> has
    >> since expired and/or the machine's not been kept fully-patched at Windows
    >> Update, don't waste your time with any of the below: Format & reinstall
    >> Windows. A Repair Install will NOT help!
    >>
    >> Microsoft PCSafety provides home users (only) with no-charge support in
    >> dealing with malware infections such as viruses, spyware (including
    >> unwanted software), and adware.
    >> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
    >>
    >> Also available via the Consumer Security Support home page:
    >> https://consumersecuritysupport.microsoft.com/
    >>
    >> Otherwise...
    >>
    >> 1. See if you can download/run the MSRT manually:
    >> http://www.microsoft.com/security/malwareremove/default.mspx
    >>
    >> NB: Run the FULL scan, not the QUICK scan! You may need to download the
    >> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    >> machine and rename it to SCAN.EXE before running it.
    >>
    >> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
    >> (only!) in Safe Mode with Networking, if need be:
    >> http://onecare.live.com/site/en-us/center/howsafe.htm
    >>
    >> 2b. Vista or Win7=> Run this scan instead:
    >> http://onecare.live.com/site/en-us/center/whatsnew.htm
    >>
    >> 3. Now run a thorough check for hijackware, including posting requested
    >> logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
    >>
    >> Checking for/Help with Hijackware:
    >> • http://mvps.org/winhelp2002/unwanted.htm
    >> • http://inetexplorer.mvps.org/tshoot.html
    >> • http://www.mvps.org/sramesh2k/Malware_Defence.htm
    >> • http://www.elephantboycomputers.com/page2.html#Removing_Malware
    >>
    >> **Chances are you will need to seek expert assistance in
    >> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    >> http://www.spywarewarrior.com/viewforum.php?f=5,
    >> http://www.dslreports.com/forum/cleanup,
    >> http://www.bluetack.co.uk/forums/index.php,
    >> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
    >>
    >> If these procedures look too complex - and there is no shame in admitting
    >> this isn't your cup of tea - take the machine to a local, reputable and
    >> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
    >> shop.
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>
    >>
    >> Russell Ashenberg wrote:
    >>> The error message I get is this,
    >>> Faulting application iexplore.exe, version 6.0.2900.5512, faulting
    >>> module
    >>> unknown, version 0.0.0.0, fault address 0x6267e4a9.
    >>>
    >>> I do not know where to look to fix this.
    >>>
    >>>
    >>>
    >>> Any advice?
    >>>
    >>> Russell Ashenberg
    >>>
    >>>
    >>>
    >>> "Russell Ashenberg" <> wrote in message
    >>> news:uPyC53v%...
    >>>> Tanks for your adivce. I did not mean IE beta team, just IE newsgroup
    >>>> team. IE6 sometimes hangs on me and have to ctrl, alt, and delete to
    >>>> close
    >>>> it and restart. I was told to upgrade to the later version of IE and
    >>>> wanted to know if I shall go to IE7 or IE8?
    >>>>
    >>>> Russell Ashenberg
    >>>>
    >>>>> Dear IE Team
    >>>>>
    >>>>> I am using Window XPSp3 and IE6 Sp3 on my machine. I needed [to?] do a
    >>>>> system restore on my Windows recently and IE6 Sp3 has been acting
    >>>>> funny.
    >>>>> I want to know if should I upgrade to IE7 or go to the latest version
    >>>>> of
    >>>>> IE8? Is there anything I need to know before the upgrade process or
    >>>>> issues that I need to be aware of?
    >>>>>
    >>>>> Keep me posted
    >>>>> Russell A
     
    PA Bear [MS MVP], May 24, 2010
    #2
    1. Advertising

  3. [Who's "Pear Bear?"]

    You're welcome and thanks for your feedback.

    Before we get any deeper into the possibility of other hijackware's presence
    on your system, please tell me more about this "system restore" you did &
    how you did it?

    Also tell me if IE7 and/or IE8 were installed when you did this "system
    restore"?


    Russell Ashenberg wrote:
    > Dear Pear Bear,
    >
    > I first want to thank you for all your advice and assistance in this
    > matter.
    > I can see you are well versed in this area and are an asset to this
    > newsgroups. I thank you for the idea of rescanning the computer again
    > with
    > other choices. I have scanned my computer so many times with
    > superantispyware.com and bitdefender, and for some reason it did not pick
    > up
    > this win32/alureon.ct and win32/alureon.g issues that were in a backup
    > folder that I have. I scanned it with the Microsocft Windows Malicious
    > Software removal tool from May 2010 and it found these on my machine and
    > removed one of them off the machine. Is there anyother information where
    > to
    > find out how to remove any last remnets of these off my machine. Since it
    > did remove the files, IE6 has not so far crashed. I owe you a thanks for
    > all your help and appreciate your being there. THANKS
    > RussellA
    >
    >
    > "PA Bear [MS MVP]" <> wrote in message
    > news:uVZV343%...
    >> With all due respect, hijackware's gotten very complex of late. No
    >> amount
    >> of scanning, be it by an installed application or online, will be able to
    >> detect and/or remove all of the "Bad Guys" or undo all the unwanted
    >> changes the infections have made. Hence the aviso in Step 3 of my
    >> previous reply: "DO NOT SKIP THIS STEP!!"
    >>
    >> The error you posted...
    >>
    >>> Faulting application iexplore.exe, version 6.0.2900.5512, faulting
    >>> module
    >>> unknown, version 0.0.0.0, fault address 0x6267e4a9

    >>
    >> ...is a big, red flag to hijackware/security experts and very strongly
    >> suggests that you're (still?) seeing the effects of a hijackware
    >> infection.
    >>
    >> Then there's the not trivial matter of the "system restore on [your]
    >> Windows" you mentioned in your first post: What exactly did you do and
    >> how
    >> did you do it?
    >>
    >> If perchance IE7 and/or IE8 had been installed and then you did a Repair
    >> Install without having first uninstalled IE8 and/or IE7, IE6 is totally
    >> horked now and your only recourse is to format the hard-drive & do a
    >> clean
    >> install of Windows. See...
    >>
    >> How to perform a repair installation of Windows XP if a later version
    >> of
    >> Internet Explorer is installed
    >> http://support.microsoft.com/kb/917964
    >>
    >> Furthermore, if you did a Repair Install in hopes of fixing an
    >> already-present infection, it just doesn't work that way.
    >> --
    >> ~PA Bear
    >>
    >>
    >> Russell Ashenberg wrote:
    >>> I appreciate your advice that I have been hijacked by an infection. I
    >>> have
    >>> had it thoroughly checked by Superantispyware, bitdefender, nod32,
    >>> Microsoft malicious software removal and the machine is clean from
    >>> anything.
    >>> So I appreciate your writing to me about an infection, yet this issue
    >>> has
    >>> been a long time issue on my machine and thats why I am writing to see
    >>> to
    >>> upgrade to IE7 or IE8.
    >>>
    >>>> There is a very good chance that you are seeing the effects of a
    >>>> hijackware infection!
    >>>>
    >>>> NB: If you had no anti-virus application installed or the subscription
    >>>> had
    >>>> expired *when the machine first got infected* and/or your subscription
    >>>> has
    >>>> since expired and/or the machine's not been kept fully-patched at
    >>>> Windows
    >>>> Update, don't waste your time with any of the below: Format & reinstall
    >>>> Windows. A Repair Install will NOT help!
    >>>>
    >>>> Microsoft PCSafety provides home users (only) with no-charge support in
    >>>> dealing with malware infections such as viruses, spyware (including
    >>>> unwanted software), and adware.
    >>>> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
    >>>>
    >>>> Also available via the Consumer Security Support home page:
    >>>> https://consumersecuritysupport.microsoft.com/
    >>>>
    >>>> Otherwise...
    >>>>
    >>>> 1. See if you can download/run the MSRT manually:
    >>>> http://www.microsoft.com/security/malwareremove/default.mspx
    >>>>
    >>>> NB: Run the FULL scan, not the QUICK scan! You may need to download
    >>>> the
    >>>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    >>>> machine and rename it to SCAN.EXE before running it.
    >>>>
    >>>> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
    >>>> (only!) in Safe Mode with Networking, if need be:
    >>>> http://onecare.live.com/site/en-us/center/howsafe.htm
    >>>>
    >>>> 2b. Vista or Win7=> Run this scan instead:
    >>>> http://onecare.live.com/site/en-us/center/whatsnew.htm
    >>>>
    >>>> 3. Now run a thorough check for hijackware, including posting requested
    >>>> logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
    >>>>
    >>>> Checking for/Help with Hijackware:
    >>>> • http://mvps.org/winhelp2002/unwanted.htm
    >>>> • http://inetexplorer.mvps.org/tshoot.html
    >>>> • http://www.mvps.org/sramesh2k/Malware_Defence.htm
    >>>> • http://www.elephantboycomputers.com/page2.html#Removing_Malware
    >>>>
    >>>> **Chances are you will need to seek expert assistance in
    >>>> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    >>>> http://www.spywarewarrior.com/viewforum.php?f=5,
    >>>> http://www.dslreports.com/forum/cleanup,
    >>>> http://www.bluetack.co.uk/forums/index.php,
    >>>> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
    >>>>
    >>>> If these procedures look too complex - and there is no shame in
    >>>> admitting
    >>>> this isn't your cup of tea - take the machine to a local, reputable and
    >>>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
    >>>> shop.
    >>>> --
    >>>> ~Robear Dyer (PA Bear)
    >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>
    >>>>
    >>>> Russell Ashenberg wrote:
    >>>>> The error message I get is this,
    >>>>> Faulting application iexplore.exe, version 6.0.2900.5512, faulting
    >>>>> module
    >>>>> unknown, version 0.0.0.0, fault address 0x6267e4a9.
    >>>>>
    >>>>> I do not know where to look to fix this.
    >>>>>
    >>>>>
    >>>>>
    >>>>> Any advice?
    >>>>>
    >>>>> Russell Ashenberg
    >>>>>
    >>>>>
    >>>>>
    >>>>> "Russell Ashenberg" <> wrote in message
    >>>>> news:uPyC53v%...
    >>>>>> Tanks for your adivce. I did not mean IE beta team, just IE
    >>>>>> newsgroup
    >>>>>> team. IE6 sometimes hangs on me and have to ctrl, alt, and delete to
    >>>>>> close
    >>>>>> it and restart. I was told to upgrade to the later version of IE and
    >>>>>> wanted to know if I shall go to IE7 or IE8?
    >>>>>>
    >>>>>> Russell Ashenberg
    >>>>>>
    >>>>>>> Dear IE Team
    >>>>>>>
    >>>>>>> I am using Window XPSp3 and IE6 Sp3 on my machine. I needed [to?] do
    >>>>>>> a
    >>>>>>> system restore on my Windows recently and IE6 Sp3 has been acting
    >>>>>>> funny.
    >>>>>>> I want to know if should I upgrade to IE7 or go to the latest
    >>>>>>> version
    >>>>>>> of
    >>>>>>> IE8? Is there anything I need to know before the upgrade process or
    >>>>>>> issues that I need to be aware of?
    >>>>>>>
    >>>>>>> Keep me posted
    >>>>>>> Russell A
     
    PA Bear [MS MVP], May 25, 2010
    #3
  4. OK, that's kewl. Was the Restore Point dated 13 April or thereabouts? How
    about 09 February or thereabouts?

    Open Add/Remove Programs & make sure the Show Update box at the top is
    checked. Now scroll down and tell me if "Security Update for Windows XP
    (KB979683)" and/or "Security Update for Windows XP (KB977165)" is listed?
    How about "Security Update for Windows XP (KB9801182)"?

    Russell Ashenberg wrote:
    > I just did system restore using the system restore points on the machine
    > that were already part of the many points I made. I needed to roll the
    > machine back since there was an issue with boot up the cimputer. Neither
    > IE7 or IE8 were on my machine ever. I never had them installed. Just had
    > IE6 SP3.
    >
    >> [Who's "Pear Bear?"]
    >>
    >> You're welcome and thanks for your feedback.
    >>
    >> Before we get any deeper into the possibility of other hijackware's
    >> presence on your system, please tell me more about this "system restore"
    >> you did & how you did it?
    >>
    >> Also tell me if IE7 and/or IE8 were installed when you did this "system
    >> restore"?
    >>
    >>
    >> Russell Ashenberg wrote:
    >>> Dear Pear Bear,
    >>>
    >>> I first want to thank you for all your advice and assistance in this
    >>> matter.
    >>> I can see you are well versed in this area and are an asset to this
    >>> newsgroups. I thank you for the idea of rescanning the computer again
    >>> with
    >>> other choices. I have scanned my computer so many times with
    >>> superantispyware.com and bitdefender, and for some reason it did not
    >>> pick
    >>> up
    >>> this win32/alureon.ct and win32/alureon.g issues that were in a backup
    >>> folder that I have. I scanned it with the Microsocft Windows Malicious
    >>> Software removal tool from May 2010 and it found these on my machine and
    >>> removed one of them off the machine. Is there anyother information
    >>> where
    >>> to
    >>> find out how to remove any last remnets of these off my machine. Since
    >>> it
    >>> did remove the files, IE6 has not so far crashed. I owe you a thanks
    >>> for
    >>> all your help and appreciate your being there. THANKS
    >>>
    >>>> With all due respect, hijackware's gotten very complex of late. No
    >>>> amount
    >>>> of scanning, be it by an installed application or online, will be able
    >>>> to
    >>>> detect and/or remove all of the "Bad Guys" or undo all the unwanted
    >>>> changes the infections have made. Hence the aviso in Step 3 of my
    >>>> previous reply: "DO NOT SKIP THIS STEP!!"
    >>>>
    >>>> The error you posted...
    >>>>
    >>>>> Faulting application iexplore.exe, version 6.0.2900.5512, faulting
    >>>>> module
    >>>>> unknown, version 0.0.0.0, fault address 0x6267e4a9
    >>>>
    >>>> ...is a big, red flag to hijackware/security experts and very strongly
    >>>> suggests that you're (still?) seeing the effects of a hijackware
    >>>> infection.
    >>>>
    >>>> Then there's the not trivial matter of the "system restore on [your]
    >>>> Windows" you mentioned in your first post: What exactly did you do and
    >>>> how
    >>>> did you do it?
    >>>>
    >>>> If perchance IE7 and/or IE8 had been installed and then you did a
    >>>> Repair
    >>>> Install without having first uninstalled IE8 and/or IE7, IE6 is totally
    >>>> horked now and your only recourse is to format the hard-drive & do a
    >>>> clean
    >>>> install of Windows. See...
    >>>>
    >>>> How to perform a repair installation of Windows XP if a later version
    >>>> of
    >>>> Internet Explorer is installed
    >>>> http://support.microsoft.com/kb/917964
    >>>>
    >>>> Furthermore, if you did a Repair Install in hopes of fixing an
    >>>> already-present infection, it just doesn't work that way.
    >>>> --
    >>>> ~PA Bear
    >>>>
    >>>> Russell Ashenberg wrote:
    >>>>> I appreciate your advice that I have been hijacked by an infection. I
    >>>>> have
    >>>>> had it thoroughly checked by Superantispyware, bitdefender, nod32,
    >>>>> Microsoft malicious software removal and the machine is clean from
    >>>>> anything.
    >>>>> So I appreciate your writing to me about an infection, yet this issue
    >>>>> has
    >>>>> been a long time issue on my machine and thats why I am writing to see
    >>>>> to
    >>>>> upgrade to IE7 or IE8.
    >>>>>
    >>>>>> There is a very good chance that you are seeing the effects of a
    >>>>>> hijackware infection!

    <snip>
    Thread history:
    http://groups.google.com/group/micr...er.general/browse_frm/thread/ef3cd34adf18f9e4
     
    PA Bear [MS MVP], May 25, 2010
    #4
    1. Advertising

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