System getting restarted on Turn Off.

Discussion in 'Windows Update' started by Sunny, May 16, 2010.

  1. Sunny

    Sunny Guest

    Hi,

    My PC is getting restarted on clicking Turn Off while I shut down my computer.
    I had my updates installed in the evening yesterday. I face this issue after
    installation of the updates. Please help in this regard.

    Regards,
    Sunny
    Sunny, May 16, 2010
    #1
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  2. Sunny wrote:
    > My PC is getting restarted on clicking Turn Off while I shut down
    > my computer. I had my updates installed in the evening yesterday. I
    > face this issue after installation of the updates. Please help in
    > this regard.


    If you remove the updates you installed, does the problem go away?

    What operating system are you even running?
    What service pack level is said operating system?
    What updates were these that you installed?
    Were any of them hardware drivers?

    Have you checked with your hardware manufacturer - their downloads/support
    web page - and seen if you have any newer hardware device drivers
    (motherboard chipset, video device, audio device, network device, etc?)

    --
    Shenan Stanley
    MS-MVP
    --
    How To Ask Questions The Smart Way
    http://www.catb.org/~esr/faqs/smart-questions.html
    Shenan Stanley, May 16, 2010
    #2
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  3. The only way you could tell which update is causing this issue is by
    installing them one at a time or, install them all at once and remove
    one at a time. If you find that one of the *Security* updates has caused
    an issue, Microsoft will provide * no-charge support *.

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
    Canada or by contacting your local Microsoft subsidiary. There is no-charge
    for support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KBXXXXXX).

    Or you can...

    Start a free Windows Update support incident request:
    <https://support.microsoft.com/oas/default.aspx?gprid=6527>

    The Consumer Security Support home page & Microsoft Update Solution Center
    also offer support options
    https://consumersecuritysupport.microsoft.com/
    http://support.microsoft.com/ph/6527#tab3

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.


    I'm suÑe someone else will help you if this suggestion doesn't help.

    Let us know what hªppens.


    Ǝиçεl
    -=-
    PS
    I would suggest you to start a free Windows Update support incident request



    "Sunny" wrote:

    > Hi,
    >
    > My PC is getting restarted on clicking Turn Off while I shut down my computer.
    > I had my updates installed in the evening yesterday. I face this issue after
    > installation of the updates. Please help in this regard.
    >
    > Regards,
    > Sunny
    Ǝиçεl, May 16, 2010
    #3
  4. "Sunny" <> wrote in message
    news:D...
    > Hi,
    >


    > My PC is getting restarted on clicking Turn Off while I shut down my
    > computer.



    It will probably help to elaborate on your "getting restarted" symptom.
    E.g. it sounds like something is crashing your system (even during shutdown)
    and you have auto recovery enabled. Therefore, I would disable auto
    recovery and wait for a BSOD. Alternatively, you may find clues in your
    Event log which explain your symptom as a similar cause.


    Good luck

    Robert Aldwinckle
    ---


    > I had my updates installed in the evening yesterday. I face this issue
    > after
    > installation of the updates. Please help in this regard.
    >
    > Regards,
    > Sunny
    Robert Aldwinckle, May 16, 2010
    #4
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