Trouble sending email-while traveling

Discussion in 'Windows Vista Mail' started by BernieJ, Jul 17, 2010.

  1. BernieJ

    BernieJ Guest

    I have windows Vista and use windows mail. I now travel for business, here is
    my problem. I live in Canada temporarly and still use my US internet/email
    provider to receive my emails, although I use my Canadian email provider to
    send my email from Canada. While in Canada this works great. I am now in New
    York and have to send a email to a client from a Motel. I receive my emails
    fine but CANNOT send any.

    I receive the following Error Message:

    the message could not be sent. The authentication setting might not be
    correct for your outgoing emailSMTP server For help go to help
    search...........

    The rejected email address (XXXXXXXXX) Account ncweb.com (my US provider)
    server 'smtp.vianet.ca (Canadian provider) Protocol: SMTP, server Response
    554 5.7.1 (XXXXXXXX email address again) Relay access denied, Port 25 Secure
    (SSL) NO, Server Error 554, Error Number 0x800CCC79

    I hope I have provided the required data to assist me in resolving my
    proble, thanking all in advance. I need to get a serious proposal sent to
    customer.
    --
    Bernie
     
    BernieJ, Jul 17, 2010
    #1
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  2. BernieJ

    Bruce Hagen Guest

    SMTP port 25 is blocked when accessing away from home. Try port 587. If
    that does not work, contact your ISP to find out the correct port to use.
    --
    Bruce Hagen
    MS-MVP [Mail]
    Imperial Beach, CA


    "BernieJ" <> wrote in message
    news:...
    >I have windows Vista and use windows mail. I now travel for business,
    >here is
    > my problem. I live in Canada temporarly and still use my US
    > internet/email
    > provider to receive my emails, although I use my Canadian email provider
    > to
    > send my email from Canada. While in Canada this works great. I am now in
    > New
    > York and have to send a email to a client from a Motel. I receive my
    > emails
    > fine but CANNOT send any.
    >
    > I receive the following Error Message:
    >
    > the message could not be sent. The authentication setting might not be
    > correct for your outgoing emailSMTP server For help go to help
    > search...........
    >
    > The rejected email address (XXXXXXXXX) Account ncweb.com (my US
    > provider)
    > server 'smtp.vianet.ca (Canadian provider) Protocol: SMTP, server
    > Response
    > 554 5.7.1 (XXXXXXXX email address again) Relay access denied, Port 25
    > Secure
    > (SSL) NO, Server Error 554, Error Number 0x800CCC79
    >
    > I hope I have provided the required data to assist me in resolving my
    > proble, thanking all in advance. I need to get a serious proposal sent
    > to
    > customer.
    > --
    > Bernie
     
    Bruce Hagen, Jul 17, 2010
    #2
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  3. Strictly speaking, your issue is not a port 25 block, but the fact that
    the server smtp.vianet.ca is not accepting SMTP commands from a
    connection outside of the vianet.ca network. Try this:

    Make sure you have send authentication enabled.
    Go to Tools, Accounts, select that account, Properties, Servers.
    Enable the "My server requires authentication" option.

    Gary VanderMolen, Microsoft MVP (Mail)


    "BernieJ" wrote in message news:...

    I have windows Vista and use windows mail. I now travel for business, here is
    my problem. I live in Canada temporarly and still use my US internet/email
    provider to receive my emails, although I use my Canadian email provider to
    send my email from Canada. While in Canada this works great. I am now in New
    York and have to send a email to a client from a Motel. I receive my emails
    fine but CANNOT send any.

    I receive the following Error Message:

    the message could not be sent. The authentication setting might not be
    correct for your outgoing emailSMTP server For help go to help
    search...........

    The rejected email address (XXXXXXXXX) Account ncweb.com (my US provider)
    server 'smtp.vianet.ca (Canadian provider) Protocol: SMTP, server Response
    554 5.7.1 (XXXXXXXX email address again) Relay access denied, Port 25 Secure
    (SSL) NO, Server Error 554, Error Number 0x800CCC79

    I hope I have provided the required data to assist me in resolving my
    proble, thanking all in advance. I need to get a serious proposal sent to
    customer.
    --
    Bernie
     
    Gary VanderMolen \(MVP\), Jul 17, 2010
    #3
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