Unable to update Vista

Discussion in 'Windows Vista Performance' started by Dennis Pfeifer, Jul 1, 2009.

  1. tried CSR checking, did not resolve.

    here's the "ReportingEvents"

    {D2E46C66-90E0-4B35-B8D2-421316BA094E} 2009-06-28
    11:09:24:569-0500 1 183 101 {810D6B8E-E0B3-4B40-9D5D-5D56BBDB22EA} 501 0 wusa Success Content
    Install Installation Successful: Windows successfully installed the following
    update: Update for Windows (KB947821)
    {D1C7412E-214F-437E-AB16-9A3201AA1D8B} 2009-06-28
    13:54:04:283-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
    Synchronization Windows Update Client failed to detect with error 0x8007370d.
    {AF83AE81-452F-4E02-BC91-DDFFB4E633F4} 2009-06-28
    18:54:38:358-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
    Synchronization Windows Update Client failed to detect with error 0x8007370d.
    {FCAFDAFB-C607-41AC-970C-F04B8873C0D5} 2009-06-28
    23:55:12:489-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
    Synchronization Windows Update Client failed to detect with error 0x8007370d.
    {26300592-29F6-4EA9-8F6E-FC5B7E60576E} 2009-06-29
    01:45:23:160-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 Windows
    Defender Success Software Synchronization Windows Update Client successfully
    detected 0 updates.
    {7F38657F-8161-402A-8F8A-BD87B26F8233} 2009-06-29
    04:55:47:677-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
    Synchronization Windows Update Client failed to detect with error 0x8007370d.


    Thanks
     
    Dennis Pfeifer, Jul 1, 2009
    #1
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  2. Dennis Pfeifer

    Rick Rogers Guest

    Hi Dennis,

    (cross-posting to windows update support in case any there might have seen
    this error)

    If you receive no other responses, I would suggest that you open a case with
    Microsoft's update support area (it's free):
    http://support.microsoft.com/ph/6527#tab0

    --
    Best of Luck,

    Rick Rogers, aka "Nutcase" - Microsoft MVP
    http://mvp.support.microsoft.com/
    Windows help - www.rickrogers.org
    Vote for my shoe: http://rick-mvp.blogspot.com

    "Dennis Pfeifer" <> wrote in message
    news:...
    > tried CSR checking, did not resolve.
    >
    > here's the "ReportingEvents"
    >
    > {D2E46C66-90E0-4B35-B8D2-421316BA094E} 2009-06-28
    > 11:09:24:569-0500 1 183 101 {810D6B8E-E0B3-4B40-9D5D-5D56BBDB22EA} 501 0
    > wusa Success Content
    > Install Installation Successful: Windows successfully installed the
    > following
    > update: Update for Windows (KB947821)
    > {D1C7412E-214F-437E-AB16-9A3201AA1D8B} 2009-06-28
    > 13:54:04:283-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
    > 8007370d SelfUpdate Failure Software
    > Synchronization Windows Update Client failed to detect with error
    > 0x8007370d.
    > {AF83AE81-452F-4E02-BC91-DDFFB4E633F4} 2009-06-28
    > 18:54:38:358-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
    > 8007370d SelfUpdate Failure Software
    > Synchronization Windows Update Client failed to detect with error
    > 0x8007370d.
    > {FCAFDAFB-C607-41AC-970C-F04B8873C0D5} 2009-06-28
    > 23:55:12:489-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
    > 8007370d SelfUpdate Failure Software
    > Synchronization Windows Update Client failed to detect with error
    > 0x8007370d.
    > {26300592-29F6-4EA9-8F6E-FC5B7E60576E} 2009-06-29
    > 01:45:23:160-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0
    > Windows
    > Defender Success Software Synchronization Windows Update Client
    > successfully
    > detected 0 updates.
    > {7F38657F-8161-402A-8F8A-BD87B26F8233} 2009-06-29
    > 04:55:47:677-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
    > 8007370d SelfUpdate Failure Software
    > Synchronization Windows Update Client failed to detect with error
    > 0x8007370d.
    >
    >
    > Thanks
     
    Rick Rogers, Jul 1, 2009
    #2
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  3. 0x8007370D ERROR_SXS_IDENTITY_PARSE_ERROR

    Description

    An identity string is malformed.


    Description of the System Update Readiness Tool for Windows Vista

    <http://support.microsoft.com/kb/947821>
    -=-



    "Dennis Pfeifer" wrote:

    > tried CSR checking, did not resolve.
    >
    > here's the "ReportingEvents"
    >
    > {D2E46C66-90E0-4B35-B8D2-421316BA094E} 2009-06-28
    > 11:09:24:569-0500 1 183 101 {810D6B8E-E0B3-4B40-9D5D-5D56BBDB22EA} 501 0 wusa Success Content
    > Install Installation Successful: Windows successfully installed the following
    > update: Update for Windows (KB947821)
    > {D1C7412E-214F-437E-AB16-9A3201AA1D8B} 2009-06-28
    > 13:54:04:283-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
    > Synchronization Windows Update Client failed to detect with error 0x8007370d.
    > {AF83AE81-452F-4E02-BC91-DDFFB4E633F4} 2009-06-28
    > 18:54:38:358-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
    > Synchronization Windows Update Client failed to detect with error 0x8007370d.
    > {FCAFDAFB-C607-41AC-970C-F04B8873C0D5} 2009-06-28
    > 23:55:12:489-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
    > Synchronization Windows Update Client failed to detect with error 0x8007370d.
    > {26300592-29F6-4EA9-8F6E-FC5B7E60576E} 2009-06-29
    > 01:45:23:160-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 Windows
    > Defender Success Software Synchronization Windows Update Client successfully
    > detected 0 updates.
    > {7F38657F-8161-402A-8F8A-BD87B26F8233} 2009-06-29
    > 04:55:47:677-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
    > Synchronization Windows Update Client failed to detect with error 0x8007370d.
    >
    >
    > Thanks
     
    Ǝиçεl, Jul 1, 2009
    #3
  4. Thank you. I tried this twice, and it did not resolve the issue.
    I ran the install, and rebooted, and it did not resolve.
    I then ran again, and did not reboot, .. same non-resolution..
    Thanks .. this is what I tried first, and according to MS documentation,
    should have worked.

    Dennis

    "Ǝиçεl" wrote:

    > 0x8007370D ERROR_SXS_IDENTITY_PARSE_ERROR
    >
    > Description
    >
    > An identity string is malformed.
    >
    >
    > Description of the System Update Readiness Tool for Windows Vista
    >
    > <http://support.microsoft.com/kb/947821>
    > -=-
    >
    >
    >
    > "Dennis Pfeifer" wrote:
    >
    > > tried CSR checking, did not resolve.
    > >
    > > here's the "ReportingEvents"
    > >
    > > {D2E46C66-90E0-4B35-B8D2-421316BA094E} 2009-06-28
    > > 11:09:24:569-0500 1 183 101 {810D6B8E-E0B3-4B40-9D5D-5D56BBDB22EA} 501 0 wusa Success Content
    > > Install Installation Successful: Windows successfully installed the following
    > > update: Update for Windows (KB947821)
    > > {D1C7412E-214F-437E-AB16-9A3201AA1D8B} 2009-06-28
    > > 13:54:04:283-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
    > > Synchronization Windows Update Client failed to detect with error 0x8007370d.
    > > {AF83AE81-452F-4E02-BC91-DDFFB4E633F4} 2009-06-28
    > > 18:54:38:358-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
    > > Synchronization Windows Update Client failed to detect with error 0x8007370d.
    > > {FCAFDAFB-C607-41AC-970C-F04B8873C0D5} 2009-06-28
    > > 23:55:12:489-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
    > > Synchronization Windows Update Client failed to detect with error 0x8007370d.
    > > {26300592-29F6-4EA9-8F6E-FC5B7E60576E} 2009-06-29
    > > 01:45:23:160-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 Windows
    > > Defender Success Software Synchronization Windows Update Client successfully
    > > detected 0 updates.
    > > {7F38657F-8161-402A-8F8A-BD87B26F8233} 2009-06-29
    > > 04:55:47:677-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
    > > Synchronization Windows Update Client failed to detect with error 0x8007370d.
    > >
    > >
    > > Thanks
     
    Dennis Pfeifer, Jul 1, 2009
    #4
  5. @Dennis: Please state your full Windows version (e.g., Vista SP1; Vista x64
    SP2).

    Kinda sketchy on the details here. Is there a particular update that's
    failing to install or...?

    Can you successfully update via the Start menu (vs Automatic Updates)?

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a Norton or McAfee application ever been installed on this machine
    (e.g., a free-trial version that came preinstalled when you bought it)?

    How to troubleshoot Windows Update, Microsoft Update, and Windows Server
    Update Services installation issues:
    http://support.microsoft.com/kb/906602

    1. See the "Need more help? Tell us what problem you are having" section of
    http://support.microsoft.com/ph/6527

    2. You cannot install some updates or programs
    http://support.microsoft.com/kb/822798

    3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
    associated with the download/install.

    How to read the WindowsUpdate.log file
    http://support.microsoft.com/kb/902093

    3b. Compare errors to those listed here:
    http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
    and/or go to http://windowsupdate.microsoft.com > click on Help and Support
    link in left pane > Solve problems on your own.

    ===========================

    Start a free Windows Update support incident request (applies to security
    updates only)
    https://support.microsoft.com/oas/default.aspx?gprid=6527
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    Rick Rogers wrote:
    > (cross-posting to windows update support in case any there might have seen
    > this error)
    >
    > If you receive no other responses, I would suggest that you open a case
    > with
    > Microsoft's update support area (it's free):
    > http://support.microsoft.com/ph/6527#tab0
    > "Dennis Pfeifer" wrote:
    >> tried CSR checking, did not resolve.
    >>
    >> here's the "ReportingEvents"
    >>
    >> {D2E46C66-90E0-4B35-B8D2-421316BA094E} 2009-06-28
    >> 11:09:24:569-0500 1 183 101 {810D6B8E-E0B3-4B40-9D5D-5D56BBDB22EA} 501 0
    >> wusa Success Content
    >> Install Installation Successful: Windows successfully installed the
    >> following
    >> update: Update for Windows (KB947821)
    >> {D1C7412E-214F-437E-AB16-9A3201AA1D8B} 2009-06-28
    >> 13:54:04:283-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
    >> 8007370d SelfUpdate Failure Software
    >> Synchronization Windows Update Client failed to detect with error
    >> 0x8007370d.
    >> {AF83AE81-452F-4E02-BC91-DDFFB4E633F4} 2009-06-28
    >> 18:54:38:358-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
    >> 8007370d SelfUpdate Failure Software
    >> Synchronization Windows Update Client failed to detect with error
    >> 0x8007370d.
    >> {FCAFDAFB-C607-41AC-970C-F04B8873C0D5} 2009-06-28
    >> 23:55:12:489-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
    >> 8007370d SelfUpdate Failure Software
    >> Synchronization Windows Update Client failed to detect with error
    >> 0x8007370d.
    >> {26300592-29F6-4EA9-8F6E-FC5B7E60576E} 2009-06-29
    >> 01:45:23:160-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0
    >> Windows
    >> Defender Success Software Synchronization Windows Update Client
    >> successfully
    >> detected 0 updates.
    >> {7F38657F-8161-402A-8F8A-BD87B26F8233} 2009-06-29
    >> 04:55:47:677-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
    >> 8007370d SelfUpdate Failure Software
    >> Synchronization Windows Update Client failed to detect with error
    >> 0x8007370d.
    >>
    >>
    >> Thanks
     
    PA Bear [MS MVP], Jul 1, 2009
    #5
  6. Dennis Pfeifer

    Spirit Guest

    Description of the System Update Readiness Tool for Windows Vista and for
    Windows Server 2008

    http://support.microsoft.com/kb/947821

    Check that. Scroll down and be sure to download the correct version. And
    below that it shows how check the log.

    "Dennis Pfeifer" <> wrote in message
    news:...
    > Thank you. I tried this twice, and it did not resolve the issue.
    > I ran the install, and rebooted, and it did not resolve.
    > I then ran again, and did not reboot, .. same non-resolution..
    > Thanks .. this is what I tried first, and according to MS documentation,
    > should have worked.
    >
    > Dennis
    >
    > "Ǝиçεl" wrote:
    >
    >> 0x8007370D ERROR_SXS_IDENTITY_PARSE_ERROR
    >>
    >> Description
    >>
    >> An identity string is malformed.
    >>
    >>
    >> Description of the System Update Readiness Tool for Windows Vista
    >>
    >> <http://support.microsoft.com/kb/947821>
    >> -=-
    >>
    >>
    >>
    >> "Dennis Pfeifer" wrote:
    >>
    >> > tried CSR checking, did not resolve.
    >> >
    >> > here's the "ReportingEvents"
    >> >
    >> > {D2E46C66-90E0-4B35-B8D2-421316BA094E} 2009-06-28
    >> > 11:09:24:569-0500 1 183 101 {810D6B8E-E0B3-4B40-9D5D-5D56BBDB22EA} 501
    >> > 0 wusa Success Content
    >> > Install Installation Successful: Windows successfully installed the
    >> > following
    >> > update: Update for Windows (KB947821)
    >> > {D1C7412E-214F-437E-AB16-9A3201AA1D8B} 2009-06-28
    >> > 13:54:04:283-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
    >> > 8007370d SelfUpdate Failure Software
    >> > Synchronization Windows Update Client failed to detect with error
    >> > 0x8007370d.
    >> > {AF83AE81-452F-4E02-BC91-DDFFB4E633F4} 2009-06-28
    >> > 18:54:38:358-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
    >> > 8007370d SelfUpdate Failure Software
    >> > Synchronization Windows Update Client failed to detect with error
    >> > 0x8007370d.
    >> > {FCAFDAFB-C607-41AC-970C-F04B8873C0D5} 2009-06-28
    >> > 23:55:12:489-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
    >> > 8007370d SelfUpdate Failure Software
    >> > Synchronization Windows Update Client failed to detect with error
    >> > 0x8007370d.
    >> > {26300592-29F6-4EA9-8F6E-FC5B7E60576E} 2009-06-29
    >> > 01:45:23:160-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0
    >> > Windows
    >> > Defender Success Software Synchronization Windows Update Client
    >> > successfully
    >> > detected 0 updates.
    >> > {7F38657F-8161-402A-8F8A-BD87B26F8233} 2009-06-29
    >> > 04:55:47:677-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
    >> > 8007370d SelfUpdate Failure Software
    >> > Synchronization Windows Update Client failed to detect with error
    >> > 0x8007370d.
    >> >
    >> >
    >> > Thanks
     
    Spirit, Jul 1, 2009
    #6
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