Windows yellow shield icon

Discussion in 'Windows Update' started by XPletive, Aug 13, 2008.

  1. XPletive

    XPletive Guest

    A yellow shield icon appears in the taskbar.
    It cannot be opened.
    Rollover text says updates are being loaded.
    When finished, I review the update history, and the "updates" that were just
    loaded do not appear in the history list.

    Please send an assessment and fix for this problem.

    Thank you
     
    XPletive, Aug 13, 2008
    #1
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  2. XPletive wrote:

    > A yellow shield icon appears in the taskbar.
    > It cannot be opened.
    > Rollover text says updates are being loaded.
    > When finished, I review the update history, and the "updates" that were just
    > loaded do not appear in the history list.
    >
    > Please send an assessment and fix for this problem.
    >
    > Thank you



    And to whom is this addressed to ? The folks who help out in this
    newsgroup are volunteers and *occassionally* someone from MS drops by.

    Check the WindowsUpdate.log located in the WINDOWS directory to see if
    the update are being regulated.
    Scroll all the way to the bottom of the log for the most recent entries
    and see if entries such as these are present

    2008-07-22 15:52:00:701 980 cdc DnldMgr Regulation:
    {9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
    57CF612F-3AE9-4466-98F7-E7EF566BD621 is "Priority" regulated and can NOT
    download. Sequence 8277 vs AcceptRate 5760.
    2008-07-22 15:52:00:711 980 cdc DnldMgr * Update is not allowed to
    download due to regulation.
    2008-07-22 15:52:00:711 980 cdc DnldMgr Regulation:
    {9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
    57CF612F-3AE9-4466-98F7-E7EF566BD621 is "Priority" regulated and can NOT
    download. Sequence 8277 vs AcceptRate 5760.

    How to read the Windowsupdate.log file
    http://support.microsoft.com/kb/902093


    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Aug 13, 2008
    #2
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  3. Full Windows version (e.g., WinXP SP3; Vista SP1)?

    ==========================

    How to troubleshoot Windows Update, Microsoft Update, and Windows Server
    Update Services installation issues:
    http://support.microsoft.com/kb/906602

    1. See the "Need more help? Tell us what problem you are having" section of
    http://support.microsoft.com/ph/6527

    2. You cannot install some updates or programs
    http://support.microsoft.com/kb/822798

    3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
    associated with the download/install.

    How to read the WindowsUpdate.log file
    http://support.microsoft.com/kb/902093

    3b. Compare errors to those listed here:
    http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
    and/or go to http://windowsupdate.microsoft.com > click on Help and Support
    link in left pane > Solve problems on your own.

    ===========================

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/


    XPletive wrote:
    > A yellow shield icon appears in the taskbar.
    > It cannot be opened.
    > Rollover text says updates are being loaded.
    > When finished, I review the update history, and the "updates" that were
    > just
    > loaded do not appear in the history list.
    >
    > Please send an assessment and fix for this problem.
    >
    > Thank you
     
    PA Bear [MS MVP], Aug 14, 2008
    #3
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