WLM 2011 Contacts problem

Discussion in 'Windows Live Mail' started by Bray, Jun 20, 2013.

  1. Bray

    Bray Guest

    Build 15.4.3555.308 with Win 7 home premium

    Trying to help daughter. Since last batch of Win 7 updates she can no longer see her contacts.

    Any hep appreciated on how to restore the contacts as I can see them under her user name on the C drive

    Many thanks
    Bill
    Bray, Jun 20, 2013
    #1
    1. Advertising

  2. Bray

    R. C. White Guest

    Hi, Bill.

    It may not have anything to do with her "invisible" contacts, but it might
    help to update her WLM to the newest build: 16.4.3508.0205. As usual, it
    is a free download from:
    http://windows.microsoft.com/en-us/windows-live/essentials

    You (or she) might also find some interesting and helpful information at
    Winston's site:
    http://liveunplugged.wordpress.com/2012/03/20/windows-live-downloads-version-2/

    Or just check back here; Microsoft MVP Winston is a regular helper in this
    newsgroup.

    RC
    --
    R. C. White, CPA
    San Marcos, TX

    Microsoft Windows MVP (2002-2010)
    Windows Live Mail 2012 (Build 16.4.3508.0205) in Win8 Pro


    "Bray" wrote in message
    news:...

    Build 15.4.3555.308 with Win 7 home premium

    Trying to help daughter. Since last batch of Win 7 updates she can no longer
    see her contacts.

    Any hep appreciated on how to restore the contacts as I can see them under
    her user name on the C drive

    Many thanks
    Bill
    R. C. White, Jun 20, 2013
    #2
    1. Advertising

  3. Bray

    Bray Guest

    On Thursday, June 20, 2013 9:58:21 AM UTC-4, R. C. White wrote:
    > Hi, Bill.
    >
    >
    >
    > It may not have anything to do with her "invisible" contacts, but it might
    >
    > help to update her WLM to the newest build: 16.4.3508.0205. As usual, it
    >
    > is a free download from:
    >
    > http://windows.microsoft.com/en-us/windows-live/essentials
    >
    >
    >
    > You (or she) might also find some interesting and helpful information at
    >
    > Winston's site:
    >
    > http://liveunplugged.wordpress.com/2012/03/20/windows-live-downloads-version-2/
    >
    >
    >
    > Or just check back here; Microsoft MVP Winston is a regular helper in this
    >
    > newsgroup.
    >
    >
    >
    > RC
    >
    > --
    >
    > R. C. White, CPA
    >
    > San Marcos, TX
    >
    >
    >
    > Microsoft Windows MVP (2002-2010)
    >
    > Windows Live Mail 2012 (Build 16.4.3508.0205) in Win8 Pro
    >
    >
    >
    >
    >
    > "Bray" wrote in message
    >
    > news:...
    >
    >
    >
    > Build 15.4.3555.308 with Win 7 home premium
    >
    >
    >
    > Trying to help daughter. Since last batch of Win 7 updates she can no longer
    >
    > see her contacts.
    >
    >
    >
    > Any hep appreciated on how to restore the contacts as I can see them under
    >
    > her user name on the C drive
    >
    >
    >
    > Many thanks
    >
    > Bill


    Hi R C...think I remember you from the old newsgroup days...

    Will try the update and see if it works

    Thanks
    Bill
    Bray, Jun 20, 2013
    #3
  4. Bray

    ...winston Guest

    Could you explain 'I can see them under her username on the C: drive"

    Are you looking at them under C:\Users\<username>\Contacts ?
    - if so Windows Live Mail (WLM) does not use those contacts. Anything present in that location would have been data that was
    present from a prior point in time.

    WLM has two modes of operation and each has its own unique contact database
    1. Signed on to Windows Live Services (contacts are synced up and down from the signed on Microsoft account and are stored online
    and locally)
    2. Not signed on to Windows Live Services (contacts are only stored locally)

    Does the pc user have a Hotmail type account (Hotmail, Live, Msn, Outlook.com) in use in WLM ?


    Prior to updating (if not already done), please navigate to the setting for Connections in WLM.
    a. Windows Live Mail (blue button upper left), Options, Mail, Connection
    b. Look under the section 'Connecting to Windows Live services'
    - Which two items do you see of the following three ...Sign In, Sign In with another Live ID, Stop Signin In




    --
    ....winston
    msft mvp consumer apps


    "Bray" wrote in message news:...

    On Thursday, June 20, 2013 9:58:21 AM UTC-4, R. C. White wrote:
    > Hi, Bill.
    >
    >
    >
    > It may not have anything to do with her "invisible" contacts, but it might
    >
    > help to update her WLM to the newest build: 16.4.3508.0205. As usual, it
    >
    > is a free download from:
    >
    > http://windows.microsoft.com/en-us/windows-live/essentials
    >
    >
    >
    > You (or she) might also find some interesting and helpful information at
    >
    > Winston's site:
    >
    > http://liveunplugged.wordpress.com/2012/03/20/windows-live-downloads-version-2/
    >
    >
    >
    > Or just check back here; Microsoft MVP Winston is a regular helper in this
    >
    > newsgroup.
    >
    >
    >
    > RC
    >
    > --
    >
    > R. C. White, CPA
    >
    > San Marcos, TX
    >
    >
    >
    > Microsoft Windows MVP (2002-2010)
    >
    > Windows Live Mail 2012 (Build 16.4.3508.0205) in Win8 Pro
    >
    >
    >
    >
    >
    > "Bray" wrote in message
    >
    > news:...
    >
    >
    >
    > Build 15.4.3555.308 with Win 7 home premium
    >
    >
    >
    > Trying to help daughter. Since last batch of Win 7 updates she can no longer
    >
    > see her contacts.
    >
    >
    >
    > Any hep appreciated on how to restore the contacts as I can see them under
    >
    > her user name on the C drive
    >
    >
    >
    > Many thanks
    >
    > Bill


    Hi R C...think I remember you from the old newsgroup days...

    Will try the update and see if it works

    Thanks
    Bill
    ...winston, Jun 20, 2013
    #4
  5. Bray

    Bray Guest

    On Thursday, June 20, 2013 12:21:36 PM UTC-4, ...winston wrote:
    > Could you explain 'I can see them under her username on the C: drive"
    >
    >
    >
    > Are you looking at them under C:\Users\<username>\Contacts ?
    >
    > - if so Windows Live Mail (WLM) does not use those contacts. Anything present in that location would have been data that was
    >
    > present from a prior point in time.
    >
    >
    >
    > WLM has two modes of operation and each has its own unique contact database
    >
    > 1. Signed on to Windows Live Services (contacts are synced up and down from the signed on Microsoft account and are stored online
    >
    > and locally)
    >
    > 2. Not signed on to Windows Live Services (contacts are only stored locally)
    >
    >
    >
    > Does the pc user have a Hotmail type account (Hotmail, Live, Msn, Outlook.com) in use in WLM ?
    >
    >
    >
    >
    >
    > Prior to updating (if not already done), please navigate to the setting for Connections in WLM.
    >
    > a. Windows Live Mail (blue button upper left), Options, Mail, Connection
    >
    > b. Look under the section 'Connecting to Windows Live services'
    >
    > - Which two items do you see of the following three ...Sign In, Sign In with another Live ID, Stop Signin In
    >
    >
    >
    >
    >
    >
    >
    >
    >
    > --
    >
    > ...winston
    >
    > msft mvp consumer apps
    >
    >
    >
    >
    >
    > "Bray" wrote in message news:...
    >
    >
    >
    > On Thursday, June 20, 2013 9:58:21 AM UTC-4, R. C. White wrote:
    >
    > > Hi, Bill.

    >
    > >

    >
    > >

    >
    > >

    >
    > > It may not have anything to do with her "invisible" contacts, but it might

    >
    > >

    >
    > > help to update her WLM to the newest build: 16.4.3508.0205. As usual, it

    >
    > >

    >
    > > is a free download from:

    >
    > >

    >
    > > http://windows.microsoft.com/en-us/windows-live/essentials

    >
    > >

    >
    > >

    >
    > >

    >
    > > You (or she) might also find some interesting and helpful information at

    >
    > >

    >
    > > Winston's site:

    >
    > >

    >
    > > http://liveunplugged.wordpress.com/2012/03/20/windows-live-downloads-version-2/

    >
    > >

    >
    > >

    >
    > >

    >
    > > Or just check back here; Microsoft MVP Winston is a regular helper in this

    >
    > >

    >
    > > newsgroup.

    >
    > >

    >
    > >

    >
    > >

    >
    > > RC

    >
    > >

    >
    > > --

    >
    > >

    >
    > > R. C. White, CPA

    >
    > >

    >
    > > San Marcos, TX

    >
    > >

    >
    > >

    >
    > >

    >
    > > Microsoft Windows MVP (2002-2010)

    >
    > >

    >
    > > Windows Live Mail 2012 (Build 16.4.3508.0205) in Win8 Pro

    >
    > >

    >
    > >

    >
    > >

    >
    > >

    >
    > >

    >
    > > "Bray" wrote in message

    >
    > >

    >
    > > news:...

    >
    > >

    >
    > >

    >
    > >

    >
    > > Build 15.4.3555.308 with Win 7 home premium

    >
    > >

    >
    > >

    >
    > >

    >
    > > Trying to help daughter. Since last batch of Win 7 updates she can no longer

    >
    > >

    >
    > > see her contacts.

    >
    > >

    >
    > >

    >
    > >

    >
    > > Any hep appreciated on how to restore the contacts as I can see them under

    >
    > >

    >
    > > her user name on the C drive

    >
    > >

    >
    > >

    >
    > >

    >
    > > Many thanks

    >
    > >

    >
    > > Bill

    >
    >
    >
    > Hi R C...think I remember you from the old newsgroup days...
    >
    >
    >
    > Will try the update and see if it works
    >
    >
    >
    > Thanks
    >
    > Bill



    Winston

    Just got time to check. I had done a repair of WLM, rebooted and then did an import of windows contacts and they are all back and working. But to answer your questions:

    1- She never had a hotmail sign in account. WLM was always run off line/ not signed in
    2- WLM was only email client in use
    3- The path you gave to the contacts is correct and thats where I saw them

    I will ask her to update to the new WLM essentials build

    Thanks again for the help
    Bill
    Bray, Jun 20, 2013
    #5
  6. Bray

    ...winston Guest

    "Bray" wrote in message news:...

    >

    Winston

    Just got time to check. I had done a repair of WLM, rebooted and then did an import of windows contacts and they are all back and
    working. But to answer your questions:

    1- She never had a hotmail sign in account. WLM was always run off line/ not signed in
    2- WLM was only email client in use
    3- The path you gave to the contacts is correct and thats where I saw them

    I will ask her to update to the new WLM essentials build

    Thanks again for the help
    Bill
    >


    Thanks for the additional info.
    Windows Live Mail import function for Contacts provides 4 choices
    - Csv file (from a manually created csv file by an email client or other software)
    - wab file (from a the address book file created by XP's Outlook Express)
    - VCF format (from a list of vcf files created by an email client or other software)
    - Address book for current user (imports content present in C:\Users\<username>\Contacts

    If data is present in C:\Users\<username>\Contacts it was placed there by an earlier o/s (Windows Vista's email client Windows Mail
    was the last MSFT email client to use and store contacts in this location).
    WLM **does not** use or store data in that folder. All contacts for WLM are stored in a database and a hidden folder.
    - thus if you add a contact in WLM it will be saved in the hidden database. It will not be saved in the C:\Users\...\Contacts
    folder. Whatever data residing in that folder is never used or updated by WLM.

    One does have the option to backup their contacts to csv or vcf files from WLM. In fact one can store their backup of vcf files in
    the \Users\..\Contacts folder in the event they need to import them in the future but WLM will never use or update that folder.

    Since she is not signing in with a Live ID it would be prudent to backup contacts to a csv file or vcf files (if the latter
    consider [even though WLM doesn't use it] using Users\..\Contacts as an archive folder for storing vcf files.

    Good luck!


    -- --
    ....winston
    msft mvp consumer apps
    ...winston, Jun 22, 2013
    #6
  7. Bray

    Bray Guest

    On Saturday, June 22, 2013 1:29:55 AM UTC-4, ...winston wrote:
    > "Bray" wrote in message news:...
    >
    >
    >
    > >

    >
    > Winston
    >
    >
    >
    > Just got time to check. I had done a repair of WLM, rebooted and then did an import of windows contacts and they are all back and
    >
    > working. But to answer your questions:
    >
    >
    >
    > 1- She never had a hotmail sign in account. WLM was always run off line/ not signed in
    >
    > 2- WLM was only email client in use
    >
    > 3- The path you gave to the contacts is correct and thats where I saw them
    >
    >
    >
    > I will ask her to update to the new WLM essentials build
    >
    >
    >
    > Thanks again for the help
    >
    > Bill
    >
    > >

    >
    >
    >
    > Thanks for the additional info.
    >
    > Windows Live Mail import function for Contacts provides 4 choices
    >
    > - Csv file (from a manually created csv file by an email client or other software)
    >
    > - wab file (from a the address book file created by XP's Outlook Express)
    >
    > - VCF format (from a list of vcf files created by an email client or other software)
    >
    > - Address book for current user (imports content present in C:\Users\<username>\Contacts
    >
    >
    >
    > If data is present in C:\Users\<username>\Contacts it was placed there by an earlier o/s (Windows Vista's email client Windows Mail
    >
    > was the last MSFT email client to use and store contacts in this location).
    >
    > WLM **does not** use or store data in that folder. All contacts for WLM are stored in a database and a hidden folder.
    >
    > - thus if you add a contact in WLM it will be saved in the hidden database. It will not be saved in the C:\Users\...\Contacts
    >
    > folder. Whatever data residing in that folder is never used or updated by WLM.
    >
    >
    >
    > One does have the option to backup their contacts to csv or vcf files from WLM. In fact one can store their backup of vcf files in
    >
    > the \Users\..\Contacts folder in the event they need to import them in the future but WLM will never use or update that folder.
    >
    >
    >
    > Since she is not signing in with a Live ID it would be prudent to backup contacts to a csv file or vcf files (if the latter
    >
    > consider [even though WLM doesn't use it] using Users\..\Contacts as an archive folder for storing vcf files.
    >
    >
    >
    > Good luck!
    >
    >
    >
    >
    >
    > -- --
    >
    > ...winston
    >
    > msft mvp consumer apps


    Winston

    You are correct those contacts were from earlier XP OS..must have been retained after she moved to Win 7....so we are still missing her WLM contacts...Will do the update to the new WLM essentials and see if that helps

    If that doesnt help do you think they are somehow lost forever?

    Thanks
    Bill
    Bray, Jun 23, 2013
    #7
  8. Bray

    Bray Guest

    On Sunday, June 23, 2013 8:53:03 AM UTC-4, Bray wrote:
    > On Saturday, June 22, 2013 1:29:55 AM UTC-4, ...winston wrote:
    >
    > > "Bray" wrote in message news:...

    >
    > >

    >
    > >

    >
    > >

    >
    > > >

    >
    > >

    >
    > > Winston

    >
    > >

    >
    > >

    >
    > >

    >
    > > Just got time to check. I had done a repair of WLM, rebooted and then did an import of windows contacts and they are all back and

    >
    > >

    >
    > > working. But to answer your questions:

    >
    > >

    >
    > >

    >
    > >

    >
    > > 1- She never had a hotmail sign in account. WLM was always run off line/ not signed in

    >
    > >

    >
    > > 2- WLM was only email client in use

    >
    > >

    >
    > > 3- The path you gave to the contacts is correct and thats where I saw them

    >
    > >

    >
    > >

    >
    > >

    >
    > > I will ask her to update to the new WLM essentials build

    >
    > >

    >
    > >

    >
    > >

    >
    > > Thanks again for the help

    >
    > >

    >
    > > Bill

    >
    > >

    >
    > > >

    >
    > >

    >
    > >

    >
    > >

    >
    > > Thanks for the additional info.

    >
    > >

    >
    > > Windows Live Mail import function for Contacts provides 4 choices

    >
    > >

    >
    > > - Csv file (from a manually created csv file by an email client or other software)

    >
    > >

    >
    > > - wab file (from a the address book file created by XP's Outlook Express)

    >
    > >

    >
    > > - VCF format (from a list of vcf files created by an email client or other software)

    >
    > >

    >
    > > - Address book for current user (imports content present in C:\Users\<username>\Contacts

    >
    > >

    >
    > >

    >
    > >

    >
    > > If data is present in C:\Users\<username>\Contacts it was placed there by an earlier o/s (Windows Vista's email client Windows Mail

    >
    > >

    >
    > > was the last MSFT email client to use and store contacts in this location).

    >
    > >

    >
    > > WLM **does not** use or store data in that folder. All contacts for WLM are stored in a database and a hidden folder.

    >
    > >

    >
    > > - thus if you add a contact in WLM it will be saved in the hidden database. It will not be saved in the C:\Users\...\Contacts

    >
    > >

    >
    > > folder. Whatever data residing in that folder is never used or updated by WLM.

    >
    > >

    >
    > >

    >
    > >

    >
    > > One does have the option to backup their contacts to csv or vcf files from WLM. In fact one can store their backup of vcf files in

    >
    > >

    >
    > > the \Users\..\Contacts folder in the event they need to import them in the future but WLM will never use or update that folder.

    >
    > >

    >
    > >

    >
    > >

    >
    > > Since she is not signing in with a Live ID it would be prudent to backup contacts to a csv file or vcf files (if the latter

    >
    > >

    >
    > > consider [even though WLM doesn't use it] using Users\..\Contacts as an archive folder for storing vcf files.

    >
    > >

    >
    > >

    >
    > >

    >
    > > Good luck!

    >
    > >

    >
    > >

    >
    > >

    >
    > >

    >
    > >

    >
    > > -- --

    >
    > >

    >
    > > ...winston

    >
    > >

    >
    > > msft mvp consumer apps

    >
    >
    >
    > Winston
    >
    >
    >
    > You are correct those contacts were from earlier XP OS..must have been retained after she moved to Win 7....so we are still missing her WLM contacts...Will do the update to the new WLM essentials and see if that helps
    >
    >
    >
    > If that doesnt help do you think they are somehow lost forever?
    >
    >
    >
    > Thanks
    >
    > Bill


    Did the update and everything is back now....have also done a backup of the contacts.

    Thanks again to Winston and R C
    Bill
    Bray, Jun 24, 2013
    #8
  9. Bray

    ...winston Guest

    "Bray" wrote in message news:...

    > Did the update and everything is back now....have also done a backup
    > of the contacts.


    > Thanks again to Winston and R C



    Hi Bill,
    Thanks for the update.

    If I may ask (again) now that contacts are restored.

    Please navigate to the setting for Connections in WLM.
    a. Windows Live Mail (blue button upper left), Options, Mail, Connection
    - Look under the section 'Connecting to Windows Live services'

    Which two items do you see of the following three ?
    Sign In, Sign In with another Live ID, Stop Signin In





    --
    ....winston
    msft mvp consumer apps
    ...winston, Jun 24, 2013
    #9
  10. Bray

    Bray Guest

    On Monday, June 24, 2013 12:47:00 PM UTC-4, ...winston wrote:
    > "Bray" wrote in message news:...
    >
    >
    >
    > > Did the update and everything is back now....have also done a backup

    >
    > > of the contacts.

    >
    >
    >
    > > Thanks again to Winston and R C

    >
    >
    >
    >
    >
    > Hi Bill,
    >
    > Thanks for the update.
    >
    >
    >
    > If I may ask (again) now that contacts are restored.
    >
    >
    >
    > Please navigate to the setting for Connections in WLM.
    >
    > a. Windows Live Mail (blue button upper left), Options, Mail, Connection
    >
    > - Look under the section 'Connecting to Windows Live services'
    >
    >
    >
    > Which two items do you see of the following three ?
    >
    > Sign In, Sign In with another Live ID, Stop Signin In
    >
    >
    >
    >
    >
    >
    >
    >
    >
    >
    >
    > --
    >
    > ...winston
    >
    > msft mvp consumer apps


    Winston

    "Sign in with another live ID". She was auto signing in with her comcast email as ID. She misunderstood and thought she had to sign in with a hotmail etc ID which she does not have. Anyway since the sign in wasnt working there was no option to manually enter it...something got corrupted somewhere along the line and the update to 2102 resolved it

    After the update the sign in worked automatically. She does not even remember the password and thats another easily fixed problem :)

    Hope that answers your question

    I now have a better understanding of WLM...I am personally still on the older version with Vista...( dont laugh please) :)
    Thanks again
    Bill
    Bray, Jun 24, 2013
    #10
  11. Bray

    ...winston Guest

    Bray wrote:
    > On Monday, June 24, 2013 12:47:00 PM UTC-4, ...winston wrote:
    >> If I may ask (again) now that contacts are restored.
    >>
    >> Please navigate to the setting for Connections in WLM.
    >> a. Windows Live Mail (blue button upper left), Options, Mail, Connection
    >>
    >> - Look under the section 'Connecting to Windows Live services'
    >>
    >> Which two items do you see of the following three ?
    >>
    >> Sign In, Sign In with another Live ID, Stop Signin In
    >>
    >> --
    >> ...winston
    >> msft mvp consumer apps

    >
    > Winston,
    >
    > "Sign in with another live ID". She was auto signing in with her
    > comcast email as ID. She misunderstood and thought she had to sign
    > in with a hotmail etc ID which she does not have. Anyway since the
    > sign in wasn't working there was no option to manually enter it...
    > something got corrupted somewhere along the line and the update to
    > 2102 resolved it
    >
    > After the update the sign in worked automatically.
    > She does not even remember the password and that's
    > another easily fixed problem :)
    >
    > Hope that answers your question
    >
    > I now have a better understanding of WLM...I am personally still
    > on the older version with Vista...( dont laugh please) :)
    > Thanks again
    > Bill
    >


    From the sounds of it...the contacts were in one mode of operation in
    WLM, while the application was operating in the other mode.
    - i.e. sign on mode vs. no-sign on mode where each mode has its own
    unique set of contacts.

    If she saw 'Sign in with another Live ID' she was operating in sign-on
    mode. If she saw 'Sign in' she was operating in default no-sign on
    mode....but WLM will continue to use the 'Signed-in' contacts until one
    clicks 'Stop Signing In' which will then instruct WLM to use the default
    no-sign on database.

    Fyi...one doesn't need a Hotmail account. Any email address is capable
    of being used for sign-in and WLM is perfectly capable of registering
    that email address as a Microsoft account (fka Live ID). Thus its
    entirely possible to have online contacts (stored on the MSFT servers)
    with any email address....thus when one is signed on to Live service
    with an email address, WLM will operate in online mode(signed on)...and
    use that Live ID's contacts (local database synced with the cloud stored
    database) until one Stop's signing in...at that point WLM will switch to
    an entirely different (default) local contact database unique and
    independent of the previous Live ID local stored contact database.

    You can read more about it here:

    Windows Live Mail Contacts - Operating Modes
    <http://liveunplugged.wordpress.com/2011/01/30/windows-live-mail-contacts-operating-modes/>

    Windows Live Mail - Contacts Database
    <http://liveunplugged.wordpress.com/2011/02/04/windows-live-mail-contacts-database/>

    The above links and the explanations apply to WLM 2011 and 2012.


    --
    ...winston
    msft mvp consumer apps
    ...winston, Jun 25, 2013
    #11
    1. Advertising

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