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Trouble with arrows sending email, windows mail

Junior Member
Join Date: Jul 2011
Posts: 1

The two arrows are purple, send a reply or send to all. When I click, send a reply, at times it sends the email I just got from the person, I don't get the normal screen to type in a reply. At times , the reply, reply to all and forward are grey. How do I get them to be blue like they used to be and work properly ? Thanks
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