Trouble downloading updates and computer won't shut down

Recently, I noticed that when I go to Microsoft update, I get to the point
where they are checking for updates for my computer, and the bar keeps going
and going forever - the recommended updates never appear.

Also, my computer has trouble shutting down. I get to the point where the
screen says "Windows is shutting down" and nothing more happens. My computer
is clean - I did have a Trojan last week, but did get rid of it and am clean
according to 3 programs I've checked with. I'm using Trend Micro Anti-Virus
and regularly use System Mechanic.

There's a very good chance that you have (much) more work to do.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run additional checks for hijackware, including posting your hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

art wrote:
> Recently, I noticed that when I go to Microsoft update, I get to the point
> where they are checking for updates for my computer, and the bar keeps
> going
> and going forever - the recommended updates never appear.
>
> Also, my computer has trouble shutting down. I get to the point where the
> screen says "Windows is shutting down" and nothing more happens. My
> computer is clean - I did have a Trojan last week, but did get rid of it
> and am clean according to 3 programs I've checked with. I'm using Trend
> Micro Anti-Virus and regularly use System Mechanic.