Trouble with IE8 in Vista

I had my IE7 configured to open several pages (tabs) when it starts up and
everything was working fine until this morning, when IE8 keeps crashing
repeatedly. This is the detail of the error reported by IE:

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 8.0.6001.18813
Application Timestamp: 4a6621ae
Fault Module Name: BhoCitUS.dll
Fault Module Version: 3.7.2.0
Fault Module Timestamp: 47596c0a
Exception Code: c0000005
Exception Offset: 000046e7
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

I am posting it to the Vista newsgroup since I suspect this is a Vista
problem rather than an IE problem; let me know if that is not the case.

Yes, I do have a Citi account

"Mr. Arnold" <> wrote in message
news:%...
> Blake Kaos wrote:
>> I had my IE7 configured to open several pages (tabs) when it starts up
>> and everything was working fine until this morning, when IE8 keeps
>> crashing repeatedly. This is the detail of the error reported by IE:
>>
>> Problem signature:
>> Problem Event Name: APPCRASH
>> Application Name: iexplore.exe
>> Application Version: 8.0.6001.18813
>> Application Timestamp: 4a6621ae
>> Fault Module Name: BhoCitUS.dll
>> Fault Module Version: 3.7.2.0
>> Fault Module Timestamp: 47596c0a
>> Exception Code: c0000005
>> Exception Offset: 000046e7
>> OS Version: 6.0.6002.2.2.0.768.3
>> Locale ID: 1033
>> Additional Information 1: fd00
>> Additional Information 2: ea6f5fe8924aaa756324d57f87834160
>> Additional Information 3: fd00
>> Additional Information 4: ea6f5fe8924aaa756324d57f87834160
>>
>> I am posting it to the Vista newsgroup since I suspect this is a Vista
>> problem rather than an IE problem; let me know if that is not the case.
>
> You sure about this file? You have a Citibank account?
>
> http://www.justtext.com/processes-ta...citus-dll.html

OK, I uninstalled a Citibank application and hey presto, IE works again!

Thanks for the hint!


"Mr. Arnold" <> wrote in message
news:%...
> Blake Kaos wrote:
>> I had my IE7 configured to open several pages (tabs) when it starts up
>> and everything was working fine until this morning, when IE8 keeps
>> crashing repeatedly. This is the detail of the error reported by IE:
>>
>> Problem signature:
>> Problem Event Name: APPCRASH
>> Application Name: iexplore.exe
>> Application Version: 8.0.6001.18813
>> Application Timestamp: 4a6621ae
>> Fault Module Name: BhoCitUS.dll
>> Fault Module Version: 3.7.2.0
>> Fault Module Timestamp: 47596c0a
>> Exception Code: c0000005
>> Exception Offset: 000046e7
>> OS Version: 6.0.6002.2.2.0.768.3
>> Locale ID: 1033
>> Additional Information 1: fd00
>> Additional Information 2: ea6f5fe8924aaa756324d57f87834160
>> Additional Information 3: fd00
>> Additional Information 4: ea6f5fe8924aaa756324d57f87834160
>>
>> I am posting it to the Vista newsgroup since I suspect this is a Vista
>> problem rather than an IE problem; let me know if that is not the case.
>
> You sure about this file? You have a Citibank account?
>
> http://www.justtext.com/processes-ta...citus-dll.html

Does the behavior persist in No Add-ons mode?
This post from the IE Blog will instruct you about troubleshootin
Internet Explorer with Add-ons disabled - 'IEBlog : Troubleshooting an
Internet Explorer?s (No Add-ons) Mode
(http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx)

Also, this guide to solving IE 8 crashes could prove useful - 'Interne
Explorer stops responding, stops working, or restarts
(http://support.microsoft.com/gp/pc_ie_intro)

These might help you as well:

How to troubleshoot Internet Explorer issues in Windows Vista and i
Windows XP - 'How to troubleshoot Internet Explorer issues in Window
Vista and in Windows XP' (http://support.microsoft.com/kb/936215)

How to optimize Internet Explorer - 'How to optimize Internet Explorer
(http://support.microsoft.com/kb/936213)

I hope at least some of this info helps you out.

- Jake

MSFT Internet Explorer Outreach Tea

--
jake_ie8tea
Posted via http://ms-os.com Forum to Usenet gatewa