Norton applications are notorious for not upgrading (or uninstalling)
cleanly. Try this:
1. Download the Norton Removal Tool, saving it to your desktop:
ftp://ftp.symantec.com/public/englis...moval_Tool.exe
2. Close any open applications (i.e., anything with an icon on the taskbar).
3. After making certain you have a copy of your Product Key handy, uninstall
all Norton software (including LiveUpdate and any Norton Add-ons) via
Control Panel | Programs | Uninstall a program (or Control Panel | Programs
and Features, if using Classic view).
4. IMPORTANT! => Enable the Windows Firewall immediately after rebooting.
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) until you've completed Step #7 below!
5. Right-click on the file you saved in Step #1 above and select Run as
Administrator. Don't TOUCH your keyboard until the run completes, then
reboot.
6. Do a clean install of Norton 360 *2010* using your Product ID & reboot:
http://www.symantec.com/norton/suppo...080514162318EN
TIP: Do not enable or install any Norton Add-ons (e.g., Norton
Anti-Phishing) just yet.
7. Manually and repeatedly run LiveUpdate until you get a "no more updates"
prompt.
8. Test.
--
~PA Bear
www.banthecheck.com
Paul Hutchinson wrote:
> Apologies for the delay!
>
> I'm using Norton 360, but not sure what year - probably 2008 as that's
> when
> i bought it.
>
> I renewed the subscription in June 2009 and will have to do so again in
> June
> 2010.
>
> I did not install any applications or upgrades in October 2009.
>
> There was nothing pre-installed on the machine - which is a HP Pavillion
> DV
> 9700
>
> I have tried disabling Norton and then running Windows update, but this
> did
> not work.
>
> "PA Bear [MS MVP]" wrote:
>> What's the name & version of the Norton application (e.g., Norton 360
>> 2010)
>> and is your subscription current?
>>
>> Did you upgrade to a 2010 version of this application in September or
>> October?
>>
>> Was a Norton free-trial preinstalled on your computer when you bought it?
>>
>>
>> Paul Hutchinson wrote:
>>> Here are this list of the 9 Updates:
>>>
>>> KB973525
>>> KB974455
>>> KB974470
>>> KB954155
>>> KB971486
>>> KB974571
>>> KB975467
>>> KB975517
>>> KB974306
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> What are the KB numbers for those 9 updates, Paul?
>>>>
>>>> Paul Hutchinson wrote:
>>>>> I have used automatic updates since I bought my PC back in September
>>>>> 2008.
>>>>> However, since October 2009 it has failed to install the updates.
>>>>>
>>>>> I'm running Vista SP2 with Norton as my firewall/Anti Virus (although
>>>>> that
>>>>> has been installed since I've owned the computer)
>>>>>
>>>>> Once I start the computer, the icon for updates appears in the
>>>>> taskbar.
>>>>> If
>>>>> I
>>>>> click on 'Install Updates' the PC starts to install but then hangs.
>>>>>
>>>>> When I look at the history, I can see that the 9 updates that require
>>>>> installing have failed to install since 17th October.
>>
>> .
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