trouble with Road Runner afetr update

I don't know much about computers, but I DO know that after the latest
updates, the Road Runner main page isn't loading properly, nor are image
files in HTML. I checked the ActiveX settings, and all is correct. Java
works ok too. The RR help desk says that I should call MS support, but I
don't see why I should pay for the phone call when THEY screwed up...
--
god help me not to drop this thing off a bridge...

"homemom" <> wrote in message
news:CAD70641-37F1-4CC1-8405-...
>I don't know much about computers, but I DO know that after the latest
> updates, the Road Runner main page isn't loading properly, nor are image
> files in HTML. I checked the ActiveX settings, and all is correct. Java
> works ok too. The RR help desk says that I should call MS support, but
> I
> don't see why I should pay for the phone call when THEY screwed up...
> --
> god help me not to drop this thing off a bridge...

Microsoft has released a patch for their April updates that have caused
problems with a large number of users. You should have been offered the fix
in an Update. If you Google this search: april updates cause internet
explorer problems
you will get lots of information.

I too am having trouble, and got the same advice from RR. I also downloaded
the patch, but it won't install--says it does not match the version of
Windows I am running!!! I am running Windows XP Home SP2. HELP!!!!!

"Kevin" wrote:

>
> "homemom" <> wrote in message
> news:CAD70641-37F1-4CC1-8405-...
> >I don't know much about computers, but I DO know that after the latest
> > updates, the Road Runner main page isn't loading properly, nor are image
> > files in HTML. I checked the ActiveX settings, and all is correct. Java
> > works ok too. The RR help desk says that I should call MS support, but
> > I
> > don't see why I should pay for the phone call when THEY screwed up...
> > --
> > god help me not to drop this thing off a bridge...
>
> Microsoft has released a patch for their April updates that have caused
> problems with a large number of users. You should have been offered the fix
> in an Update. If you Google this search: april updates cause internet
> explorer problems
> you will get lots of information.
>
>
>

"homemom" wrote:

> I don't know much about computers, but I DO know that after the latest
> updates, the Road Runner main page isn't loading properly, nor are image
> files in HTML. I checked the ActiveX settings, and all is correct. Java
> works ok too. The RR help desk says that I should call MS support, but I
> don't see why I should pay for the phone call when THEY screwed up...
> --
> god help me not to drop this thing off a bridge...

I've had the same problem. I ended up getting all frustrated over it. Tech
support was worthless. I ended up using "GoBack" to restore my previous
settings. But recently it returned, even when I use Netscape Navigator.

I'm going to add/remove programs to see where installs can be backed out.

"film at 11"

"bahirish" wrote:

> I too am having trouble, and got the same advice from RR. I also downloaded
> the patch, but it won't install--says it does not match the version of
> Windows I am running!!! I am running Windows XP Home SP2. HELP!!!!!
>
> "Kevin" wrote:
>
> >
> > "homemom" <> wrote in message
> > news:CAD70641-37F1-4CC1-8405-...
> > >I don't know much about computers, but I DO know that after the latest
> > > updates, the Road Runner main page isn't loading properly, nor are image
> > > files in HTML. I checked the ActiveX settings, and all is correct. Java
> > > works ok too. The RR help desk says that I should call MS support, but
> > > I
> > > don't see why I should pay for the phone call when THEY screwed up...
> > > --
> > > god help me not to drop this thing off a bridge...
> >
> > Microsoft has released a patch for their April updates that have caused
> > problems with a large number of users. You should have been offered the fix
> > in an Update. If you Google this search: april updates cause internet
> > explorer problems
> > you will get lots of information.
> >
> >
> >

I have done System Restore 3 times, and it does not correct the problem. It
gives me the message that it cannot restore, as there have been no changes to
my computer. It completely ignores the 25 updates that have been added since
the restore to date!!!!

"??" wrote:

>
>
> "homemom" wrote:
>
> > I don't know much about computers, but I DO know that after the latest
> > updates, the Road Runner main page isn't loading properly, nor are image
> > files in HTML. I checked the ActiveX settings, and all is correct. Java
> > works ok too. The RR help desk says that I should call MS support, but I
> > don't see why I should pay for the phone call when THEY screwed up...
> > --
> > god help me not to drop this thing off a bridge...