Ultra 4 port USB Hub driver issue

I have an Ultra 4 port USB Hub. Vista seems to find a device driver to
install but says it "encountered a problem". Thats as much as I'm told.
Anyone know how I can get Vista to correctly recognize and install a USB
driver for my device?

Thanks

Walt,

Some folks have had good luck resolving USB device recognition issues like
you have by deleting the INFCACHE.1 file, which can get corrupted with bad
data and cause issues like you have. The file is located at C:\Windows\inf.
There, scroll down to the INFCACHE.1 file and right click it and select
delete. To do this, you will likely have to give yourself permission to
delete it, because of Windows built-in security. Just right click the file,
select Properties and then
click on the security tab. Let us know whether this procedure does anything.
Sometimes it does and sometimes not. Post back on the results.
--
freddy


"Walt" wrote:

> I have an Ultra 4 port USB Hub. Vista seems to find a device driver to
> install but says it "encountered a problem". Thats as much as I'm told.
> Anyone know how I can get Vista to correctly recognize and install a USB
> driver for my device?
>
> Thanks

Freddy,

I actually found that possible fix in a newsgroup search and tried it before
posting my question. Unfortunately, no luck. I tried again this morning but
Vista is not installing the driver. Please let me know if there are other
suggested fixes available.

Thanks
Walt

"freddy" wrote:

> Walt,
>
> Some folks have had good luck resolving USB device recognition issues like
> you have by deleting the INFCACHE.1 file, which can get corrupted with bad
> data and cause issues like you have. The file is located at C:\Windows\inf.
> There, scroll down to the INFCACHE.1 file and right click it and select
> delete. To do this, you will likely have to give yourself permission to
> delete it, because of Windows built-in security. Just right click the file,
> select Properties and then
> click on the security tab. Let us know whether this procedure does anything.
> Sometimes it does and sometimes not. Post back on the results.
> --
> freddy
>
>
> "Walt" wrote:
>
> > I have an Ultra 4 port USB Hub. Vista seems to find a device driver to
> > install but says it "encountered a problem". Thats as much as I'm told.
> > Anyone know how I can get Vista to correctly recognize and install a USB
> > driver for my device?
> >
> > Thanks

Walt,

There are often many variables involved in USB detection issues. If
deleting that infcache.1 file didn't work, you simply have to do more
intensive troubleshooting. HP established the following site to aid its
customers in resolving USB connection issues. Because USB is a universal
standard, the steps involved can apply to any system. Take a look for
possible solution.:

http://h10025.www1.hp.com/ewfrf/wc/g...name=c00820197

You'll see what I mean by "variables." Post back on results.
--
freddy


"Walt" wrote:

> Freddy,
>
> I actually found that possible fix in a newsgroup search and tried it before
> posting my question. Unfortunately, no luck. I tried again this morning but
> Vista is not installing the driver. Please let me know if there are other
> suggested fixes available.
>
> Thanks
> Walt
>
> "freddy" wrote:
>
> > Walt,
> >
> > Some folks have had good luck resolving USB device recognition issues like
> > you have by deleting the INFCACHE.1 file, which can get corrupted with bad
> > data and cause issues like you have. The file is located at C:\Windows\inf.
> > There, scroll down to the INFCACHE.1 file and right click it and select
> > delete. To do this, you will likely have to give yourself permission to
> > delete it, because of Windows built-in security. Just right click the file,
> > select Properties and then
> > click on the security tab. Let us know whether this procedure does anything.
> > Sometimes it does and sometimes not. Post back on the results.
> > --
> > freddy
> >
> >
> > "Walt" wrote:
> >
> > > I have an Ultra 4 port USB Hub. Vista seems to find a device driver to
> > > install but says it "encountered a problem". Thats as much as I'm told.
> > > Anyone know how I can get Vista to correctly recognize and install a USB
> > > driver for my device?
> > >
> > > Thanks

My original posts were pointing to the USB hub when I actually should have
indicated the problem is when I insert a 1gig SanDisk card from my digital
camera into the 4 port hub. Device Manager sees it as a Mass Storage Device
and can't install a driver. It worked fine in XP so I'm really expecting MS
to come up with a fix rather than ask customers to walk through a mirid of
steps to fix the issue. Why would Vista have this problem and not XP? I was
fortunate to have a PS2 keyboard around after I spent 2.5 hours trying to
restore USB connectivity.

"freddy" wrote:

> Walt,
>
> There are often many variables involved in USB detection issues. If
> deleting that infcache.1 file didn't work, you simply have to do more
> intensive troubleshooting. HP established the following site to aid its
> customers in resolving USB connection issues. Because USB is a universal
> standard, the steps involved can apply to any system. Take a look for
> possible solution.:
>
> http://h10025.www1.hp.com/ewfrf/wc/g...name=c00820197
>
> You'll see what I mean by "variables." Post back on results.
> --
> freddy
>
>
> "Walt" wrote:
>
> > Freddy,
> >
> > I actually found that possible fix in a newsgroup search and tried it before
> > posting my question. Unfortunately, no luck. I tried again this morning but
> > Vista is not installing the driver. Please let me know if there are other
> > suggested fixes available.
> >
> > Thanks
> > Walt
> >
> > "freddy" wrote:
> >
> > > Walt,
> > >
> > > Some folks have had good luck resolving USB device recognition issues like
> > > you have by deleting the INFCACHE.1 file, which can get corrupted with bad
> > > data and cause issues like you have. The file is located at C:\Windows\inf.
> > > There, scroll down to the INFCACHE.1 file and right click it and select
> > > delete. To do this, you will likely have to give yourself permission to
> > > delete it, because of Windows built-in security. Just right click the file,
> > > select Properties and then
> > > click on the security tab. Let us know whether this procedure does anything.
> > > Sometimes it does and sometimes not. Post back on the results.
> > > --
> > > freddy
> > >
> > >
> > > "Walt" wrote:
> > >
> > > > I have an Ultra 4 port USB Hub. Vista seems to find a device driver to
> > > > install but says it "encountered a problem". Thats as much as I'm told.
> > > > Anyone know how I can get Vista to correctly recognize and install a USB
> > > > driver for my device?
> > > >
> > > > Thanks

Walt,

I suppose you didn't manage to locate a solution, or perhaps you simply
threw up your hands. I agree with you that these problems are troubling, but
keep in mind that most people don't experience these issues. Some people
have problems, but as best I can tell, most people do not, but I have no clue
as to the numbers involved in either category. I'm running five different
USB devices, including a digital camera, with no issues in Vista Home
Premium. I agree that users shouldn't have to jump through hoops to get
their USB hardware recognized by Vista. But once you have the problem, what
else can you do?

What should you do next? I always connect my camera directly to the USB
port. Vista always recognizes it and then I manage to download the images
from the camera and install them to my hard drive. Have you tried that
approach?

As you know, It's really hard to tell what the problem is. There are all
those variables, and it's not just Vista that's involved in all this.

Apart from the SanDisk card, are you having connection problems with any
other USB devices? If not, I wonder why. Perhaps you aren't using any other
USB hardware.

There is one other troubleshooting procedure that I know about, but it
involves removing more files from the C:\Windows\inf area. More, that is,
than that one INFCACHE.1 file. I'm a little reluctant to recommend it
because it's more involved and could scare some people. So, I dunno. Anyone
else?
--
freddy


"Walt" wrote:

> My original posts were pointing to the USB hub when I actually should have
> indicated the problem is when I insert a 1gig SanDisk card from my digital
> camera into the 4 port hub. Device Manager sees it as a Mass Storage Device
> and can't install a driver. It worked fine in XP so I'm really expecting MS
> to come up with a fix rather than ask customers to walk through a mirid of
> steps to fix the issue. Why would Vista have this problem and not XP? I was
> fortunate to have a PS2 keyboard around after I spent 2.5 hours trying to
> restore USB connectivity.
>
> "freddy" wrote:
>
> > Walt,
> >
> > There are often many variables involved in USB detection issues. If
> > deleting that infcache.1 file didn't work, you simply have to do more
> > intensive troubleshooting. HP established the following site to aid its
> > customers in resolving USB connection issues. Because USB is a universal
> > standard, the steps involved can apply to any system. Take a look for
> > possible solution.:
> >
> > http://h10025.www1.hp.com/ewfrf/wc/g...name=c00820197
> >
> > You'll see what I mean by "variables." Post back on results.
> > --
> > freddy
> >
> >
> > "Walt" wrote:
> >
> > > Freddy,
> > >
> > > I actually found that possible fix in a newsgroup search and tried it before
> > > posting my question. Unfortunately, no luck. I tried again this morning but
> > > Vista is not installing the driver. Please let me know if there are other
> > > suggested fixes available.
> > >
> > > Thanks
> > > Walt
> > >
> > > "freddy" wrote:
> > >
> > > > Walt,
> > > >
> > > > Some folks have had good luck resolving USB device recognition issues like
> > > > you have by deleting the INFCACHE.1 file, which can get corrupted with bad
> > > > data and cause issues like you have. The file is located at C:\Windows\inf.
> > > > There, scroll down to the INFCACHE.1 file and right click it and select
> > > > delete. To do this, you will likely have to give yourself permission to
> > > > delete it, because of Windows built-in security. Just right click the file,
> > > > select Properties and then
> > > > click on the security tab. Let us know whether this procedure does anything.
> > > > Sometimes it does and sometimes not. Post back on the results.
> > > > --
> > > > freddy
> > > >
> > > >
> > > > "Walt" wrote:
> > > >
> > > > > I have an Ultra 4 port USB Hub. Vista seems to find a device driver to
> > > > > install but says it "encountered a problem". Thats as much as I'm told.
> > > > > Anyone know how I can get Vista to correctly recognize and install a USB
> > > > > driver for my device?
> > > > >
> > > > > Thanks

Walt,

Here is a link to a Microsoft USB reliability update for Vista:

http://www.microsoft.com/downloads/d...displaylang=en

Try this to determine whether it applies to your situation. Post back on
any news.

--
freddy


"Walt" wrote:

> My original posts were pointing to the USB hub when I actually should have
> indicated the problem is when I insert a 1gig SanDisk card from my digital
> camera into the 4 port hub. Device Manager sees it as a Mass Storage Device
> and can't install a driver. It worked fine in XP so I'm really expecting MS
> to come up with a fix rather than ask customers to walk through a mirid of
> steps to fix the issue. Why would Vista have this problem and not XP? I was
> fortunate to have a PS2 keyboard around after I spent 2.5 hours trying to
> restore USB connectivity.
>
> "freddy" wrote:
>
> > Walt,
> >
> > There are often many variables involved in USB detection issues. If
> > deleting that infcache.1 file didn't work, you simply have to do more
> > intensive troubleshooting. HP established the following site to aid its
> > customers in resolving USB connection issues. Because USB is a universal
> > standard, the steps involved can apply to any system. Take a look for
> > possible solution.:
> >
> > http://h10025.www1.hp.com/ewfrf/wc/g...name=c00820197
> >
> > You'll see what I mean by "variables." Post back on results.
> > --
> > freddy
> >
> >
> > "Walt" wrote:
> >
> > > Freddy,
> > >
> > > I actually found that possible fix in a newsgroup search and tried it before
> > > posting my question. Unfortunately, no luck. I tried again this morning but
> > > Vista is not installing the driver. Please let me know if there are other
> > > suggested fixes available.
> > >
> > > Thanks
> > > Walt
> > >
> > > "freddy" wrote:
> > >
> > > > Walt,
> > > >
> > > > Some folks have had good luck resolving USB device recognition issues like
> > > > you have by deleting the INFCACHE.1 file, which can get corrupted with bad
> > > > data and cause issues like you have. The file is located at C:\Windows\inf.
> > > > There, scroll down to the INFCACHE.1 file and right click it and select
> > > > delete. To do this, you will likely have to give yourself permission to
> > > > delete it, because of Windows built-in security. Just right click the file,
> > > > select Properties and then
> > > > click on the security tab. Let us know whether this procedure does anything.
> > > > Sometimes it does and sometimes not. Post back on the results.
> > > > --
> > > > freddy
> > > >
> > > >
> > > > "Walt" wrote:
> > > >
> > > > > I have an Ultra 4 port USB Hub. Vista seems to find a device driver to
> > > > > install but says it "encountered a problem". Thats as much as I'm told.
> > > > > Anyone know how I can get Vista to correctly recognize and install a USB
> > > > > driver for my device?
> > > > >
> > > > > Thanks

Walt,

Another troubleshooting step is to connect your SanDisk and/or camera to
another Vista based computer to check whether that system can recognize the
hardware. If it does, then your system is corrupted in some manner. I
suppose it's hard to find another Vista based computer to try it on. Just a
thought that came to me. More hoops, sorry.
--
freddy


"Walt" wrote:

> My original posts were pointing to the USB hub when I actually should have
> indicated the problem is when I insert a 1gig SanDisk card from my digital
> camera into the 4 port hub. Device Manager sees it as a Mass Storage Device
> and can't install a driver. It worked fine in XP so I'm really expecting MS
> to come up with a fix rather than ask customers to walk through a mirid of
> steps to fix the issue. Why would Vista have this problem and not XP? I was
> fortunate to have a PS2 keyboard around after I spent 2.5 hours trying to
> restore USB connectivity.
>
> "freddy" wrote:
>
> > Walt,
> >
> > There are often many variables involved in USB detection issues. If
> > deleting that infcache.1 file didn't work, you simply have to do more
> > intensive troubleshooting. HP established the following site to aid its
> > customers in resolving USB connection issues. Because USB is a universal
> > standard, the steps involved can apply to any system. Take a look for
> > possible solution.:
> >
> > http://h10025.www1.hp.com/ewfrf/wc/g...name=c00820197
> >
> > You'll see what I mean by "variables." Post back on results.
> > --
> > freddy
> >
> >
> > "Walt" wrote:
> >
> > > Freddy,
> > >
> > > I actually found that possible fix in a newsgroup search and tried it before
> > > posting my question. Unfortunately, no luck. I tried again this morning but
> > > Vista is not installing the driver. Please let me know if there are other
> > > suggested fixes available.
> > >
> > > Thanks
> > > Walt
> > >
> > > "freddy" wrote:
> > >
> > > > Walt,
> > > >
> > > > Some folks have had good luck resolving USB device recognition issues like
> > > > you have by deleting the INFCACHE.1 file, which can get corrupted with bad
> > > > data and cause issues like you have. The file is located at C:\Windows\inf.
> > > > There, scroll down to the INFCACHE.1 file and right click it and select
> > > > delete. To do this, you will likely have to give yourself permission to
> > > > delete it, because of Windows built-in security. Just right click the file,
> > > > select Properties and then
> > > > click on the security tab. Let us know whether this procedure does anything.
> > > > Sometimes it does and sometimes not. Post back on the results.
> > > > --
> > > > freddy
> > > >
> > > >
> > > > "Walt" wrote:
> > > >
> > > > > I have an Ultra 4 port USB Hub. Vista seems to find a device driver to
> > > > > install but says it "encountered a problem". Thats as much as I'm told.
> > > > > Anyone know how I can get Vista to correctly recognize and install a USB
> > > > > driver for my device?
> > > > >
> > > > > Thanks

Freddy,

I'll try your new suggestions and see if I'm able to resolve or pinpoint the
problem. I will tell you that I'm running several USB connected devices with
no issues.

Walt

"freddy" wrote:

> Walt,
>
> Another troubleshooting step is to connect your SanDisk and/or camera to
> another Vista based computer to check whether that system can recognize the
> hardware. If it does, then your system is corrupted in some manner. I
> suppose it's hard to find another Vista based computer to try it on. Just a
> thought that came to me. More hoops, sorry.
> --
> freddy
>
>
> "Walt" wrote:
>
> > My original posts were pointing to the USB hub when I actually should have
> > indicated the problem is when I insert a 1gig SanDisk card from my digital
> > camera into the 4 port hub. Device Manager sees it as a Mass Storage Device
> > and can't install a driver. It worked fine in XP so I'm really expecting MS
> > to come up with a fix rather than ask customers to walk through a mirid of
> > steps to fix the issue. Why would Vista have this problem and not XP? I was
> > fortunate to have a PS2 keyboard around after I spent 2.5 hours trying to
> > restore USB connectivity.
> >
> > "freddy" wrote:
> >
> > > Walt,
> > >
> > > There are often many variables involved in USB detection issues. If
> > > deleting that infcache.1 file didn't work, you simply have to do more
> > > intensive troubleshooting. HP established the following site to aid its
> > > customers in resolving USB connection issues. Because USB is a universal
> > > standard, the steps involved can apply to any system. Take a look for
> > > possible solution.:
> > >
> > > http://h10025.www1.hp.com/ewfrf/wc/g...name=c00820197
> > >
> > > You'll see what I mean by "variables." Post back on results.
> > > --
> > > freddy
> > >
> > >
> > > "Walt" wrote:
> > >
> > > > Freddy,
> > > >
> > > > I actually found that possible fix in a newsgroup search and tried it before
> > > > posting my question. Unfortunately, no luck. I tried again this morning but
> > > > Vista is not installing the driver. Please let me know if there are other
> > > > suggested fixes available.
> > > >
> > > > Thanks
> > > > Walt
> > > >
> > > > "freddy" wrote:
> > > >
> > > > > Walt,
> > > > >
> > > > > Some folks have had good luck resolving USB device recognition issues like
> > > > > you have by deleting the INFCACHE.1 file, which can get corrupted with bad
> > > > > data and cause issues like you have. The file is located at C:\Windows\inf.
> > > > > There, scroll down to the INFCACHE.1 file and right click it and select
> > > > > delete. To do this, you will likely have to give yourself permission to
> > > > > delete it, because of Windows built-in security. Just right click the file,
> > > > > select Properties and then
> > > > > click on the security tab. Let us know whether this procedure does anything.
> > > > > Sometimes it does and sometimes not. Post back on the results.
> > > > > --
> > > > > freddy
> > > > >
> > > > >
> > > > > "Walt" wrote:
> > > > >
> > > > > > I have an Ultra 4 port USB Hub. Vista seems to find a device driver to
> > > > > > install but says it "encountered a problem". Thats as much as I'm told.
> > > > > > Anyone know how I can get Vista to correctly recognize and install a USB
> > > > > > driver for my device?
> > > > > >
> > > > > > Thanks

Walt,

This forum seems to see more USB connection problems with Cannon cameras
than other brands. Is your camera a Cannon? Is it on the compatibility
list? Just something you need to know. I'm not sure about the connection
between a memory card and the camera it comes from, but who know about these
things anyway.
--
freddy


"Walt" wrote:

> Freddy,
>
> I'll try your new suggestions and see if I'm able to resolve or pinpoint the
> problem. I will tell you that I'm running several USB connected devices with
> no issues.
>
> Walt
>
> "freddy" wrote:
>
> > Walt,
> >
> > Another troubleshooting step is to connect your SanDisk and/or camera to
> > another Vista based computer to check whether that system can recognize the
> > hardware. If it does, then your system is corrupted in some manner. I
> > suppose it's hard to find another Vista based computer to try it on. Just a
> > thought that came to me. More hoops, sorry.
> > --
> > freddy
> >
> >
> > "Walt" wrote:
> >
> > > My original posts were pointing to the USB hub when I actually should have
> > > indicated the problem is when I insert a 1gig SanDisk card from my digital
> > > camera into the 4 port hub. Device Manager sees it as a Mass Storage Device
> > > and can't install a driver. It worked fine in XP so I'm really expecting MS
> > > to come up with a fix rather than ask customers to walk through a mirid of
> > > steps to fix the issue. Why would Vista have this problem and not XP? I was
> > > fortunate to have a PS2 keyboard around after I spent 2.5 hours trying to
> > > restore USB connectivity.
> > >
> > > "freddy" wrote:
> > >
> > > > Walt,
> > > >
> > > > There are often many variables involved in USB detection issues. If
> > > > deleting that infcache.1 file didn't work, you simply have to do more
> > > > intensive troubleshooting. HP established the following site to aid its
> > > > customers in resolving USB connection issues. Because USB is a universal
> > > > standard, the steps involved can apply to any system. Take a look for
> > > > possible solution.:
> > > >
> > > > http://h10025.www1.hp.com/ewfrf/wc/g...name=c00820197
> > > >
> > > > You'll see what I mean by "variables." Post back on results.
> > > > --
> > > > freddy
> > > >
> > > >
> > > > "Walt" wrote:
> > > >
> > > > > Freddy,
> > > > >
> > > > > I actually found that possible fix in a newsgroup search and tried it before
> > > > > posting my question. Unfortunately, no luck. I tried again this morning but
> > > > > Vista is not installing the driver. Please let me know if there are other
> > > > > suggested fixes available.
> > > > >
> > > > > Thanks
> > > > > Walt
> > > > >
> > > > > "freddy" wrote:
> > > > >
> > > > > > Walt,
> > > > > >
> > > > > > Some folks have had good luck resolving USB device recognition issues like
> > > > > > you have by deleting the INFCACHE.1 file, which can get corrupted with bad
> > > > > > data and cause issues like you have. The file is located at C:\Windows\inf.
> > > > > > There, scroll down to the INFCACHE.1 file and right click it and select
> > > > > > delete. To do this, you will likely have to give yourself permission to
> > > > > > delete it, because of Windows built-in security. Just right click the file,
> > > > > > select Properties and then
> > > > > > click on the security tab. Let us know whether this procedure does anything.
> > > > > > Sometimes it does and sometimes not. Post back on the results.
> > > > > > --
> > > > > > freddy
> > > > > >
> > > > > >
> > > > > > "Walt" wrote:
> > > > > >
> > > > > > > I have an Ultra 4 port USB Hub. Vista seems to find a device driver to
> > > > > > > install but says it "encountered a problem". Thats as much as I'm told.
> > > > > > > Anyone know how I can get Vista to correctly recognize and install a USB
> > > > > > > driver for my device?
> > > > > > >
> > > > > > > Thanks