Unable to access my SpeedTouch 585 Modem Web Site

After downloading Internet Explorer 7, my Username & Password are no longer
valid when trying to access my SpeedTouch 585 Modem Web Site. There is always
a window that appears saying that authorization is required. My OS is: XP
Home Edition.

Following are 3 options that were tried without any success:

#1: When I do a system restore to go back to my previous I.E., I get access
to my modem Web Site very easily. I downloaded I.E.7 three times without any
results.

#2: With the help of my ISP, my modem was reset to factory default. then
re-install.

#3: I deleted all my Passwords on I.E., from the tools menu.

Any suggestions? I sure would appreciate your help.

IE7 doesn't work with SpeedTouch. FWIW, there will be a hardware update
for the router to resolve this issue. Check with the manufacturer from
time to time.
From another MVP who uses that router :

> The problem is that the password box opens however on
> entering the userid and password for some reason the credentials don't get
> passed to the router and the password box returns. The only current
> solution is to run the router without a password or access it using a
> browser other than IE7. Thomson SpeedTouch are due to deliver new
> firmware soon to overcome the problem. The same problem has also been
> reported by those using the BT Homehub which is I think also a Thomson
> product made for BT.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

Lost & Found wrote:

> After downloading Internet Explorer 7, my Username & Password are no longer
> valid when trying to access my SpeedTouch 585 Modem Web Site. There is always
> a window that appears saying that authorization is required. My OS is: XP
> Home Edition.
>
> Following are 3 options that were tried without any success:
>
> #1: When I do a system restore to go back to my previous I.E., I get access
> to my modem Web Site very easily. I downloaded I.E.7 three times without any
> results.
>
> #2: With the help of my ISP, my modem was reset to factory default. then
> re-install.
>
> #3: I deleted all my Passwords on I.E., from the tools menu.
>
> Any suggestions? I sure would appreciate your help.

Hi MowGreen,

Thank you so much for your response. I sent an e-mail to SpeedTouch Help, &
this is what they told me to do & it works:

Start / Run: fill in: CMD, Press OK / In the DOS box (black screen) type in:
telnet 192.168.1.254 <enter> / Username:????? <enter> / Password:?????
<enter> / On the telnet prompt enter: system config digestauth=disabled
<enter> / type in: saveall <enter> / Close the window & try your SpeedTouch
Modem Web Site.

Good Luck

"MowGreen [MVP]" wrote:

> IE7 doesn't work with SpeedTouch. FWIW, there will be a hardware update
> for the router to resolve this issue. Check with the manufacturer from
> time to time.
> From another MVP who uses that router :
>
> > The problem is that the password box opens however on
> > entering the userid and password for some reason the credentials don't get
> > passed to the router and the password box returns. The only current
> > solution is to run the router without a password or access it using a
> > browser other than IE7. Thomson SpeedTouch are due to deliver new
> > firmware soon to overcome the problem. The same problem has also been
> > reported by those using the BT Homehub which is I think also a Thomson
> > product made for BT.
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> Lost & Found wrote:
>
> > After downloading Internet Explorer 7, my Username & Password are no longer
> > valid when trying to access my SpeedTouch 585 Modem Web Site. There is always
> > a window that appears saying that authorization is required. My OS is: XP
> > Home Edition.
> >
> > Following are 3 options that were tried without any success:
> >
> > #1: When I do a system restore to go back to my previous I.E., I get access
> > to my modem Web Site very easily. I downloaded I.E.7 three times without any
> > results.
> >
> > #2: With the help of my ISP, my modem was reset to factory default. then
> > re-install.
> >
> > #3: I deleted all my Passwords on I.E., from the tools menu.
> >
> > Any suggestions? I sure would appreciate your help.
>