Unable to access Windows Update Page

When I go to the Windows Update Page It simply will not load.
Instead, I get the following messeage:
"The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the problem."

The it gives me the usual list of sites to visit such as FAQ etc.

Also, it displays the following error number in the upper right hand corner
of the page:
"Error number: 0x80245003"

Can anyone help with correcting this problem?
I cannot access the Windows Update Page from any site including the links
from the Microsoft Home pages. The results are the same.

Error message when you try to install updates by using the Windows Update Web site:
"0x80245003"
http://support.microsoft.com/kb/919749/EN-US/

If you need to reinstall the ActiveX controls (because they may have become corrupt):-

Follow this article -
The Windows Update Web site and the Microsoft Update Web site do not scan for updates when
you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service
Pack 1
http://support.microsoft.com/kb/916259

Note: WU Client 3.0 - Windows Update Agent:
http://download.windowsupdate.com/v7...gent30-x86.exe

or for the 64 bit version
http://download.windowsupdate.com/v7...gent30-x64.exe

--
====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Backup and data recovery: http://www.acronis.com.sg/
Enhancing file system performance: http://www.diskeeper.com/defrag.asp
Defending your machine: http://defendingyourmachine2.blogspot.com/


"James A" <> wrote in message
newsDB0928A-FC9F-4613-85DF-...
| When I go to the Windows Update Page It simply will not load.
| Instead, I get the following messeage:
| "The website has encountered a problem and cannot display the page you are
| trying to view. The options provided below might help you solve the problem."
|
| The it gives me the usual list of sites to visit such as FAQ etc.
|
| Also, it displays the following error number in the upper right hand corner
| of the page:
| "Error number: 0x80245003"
|
| Can anyone help with correcting this problem?
| I cannot access the Windows Update Page from any site including the links
| from the Microsoft Home pages. The results are the same.
|
|

James A <> wrote:

> When I go to the Windows Update Page It simply will not load.
> Instead, I get the following messeage:
> "The website has encountered a problem and cannot display the page
> you are trying to view. The options provided below might help you
> solve the problem."
>
> Also, it displays the following error number in the upper right hand
> corner of the page:
> "Error number: 0x80245003"

A suggested fix is given by http://support.microsoft.com/kb/919749
"Error message when you try to install updates by using the Windows Update
Web site: 0x80245003"

--
Robin Walker [MVP Networking]

Hi Robin,
I am having the same problem as James. The suggested fix in the ms link did
not work for me.

"Robin Walker [MVP]" wrote:

> James A <> wrote:
>
> > When I go to the Windows Update Page It simply will not load.
> > Instead, I get the following messeage:
> > "The website has encountered a problem and cannot display the page
> > you are trying to view. The options provided below might help you
> > solve the problem."
> >
> > Also, it displays the following error number in the upper right hand
> > corner of the page:
> > "Error number: 0x80245003"
>
> A suggested fix is given by http://support.microsoft.com/kb/919749
> "Error message when you try to install updates by using the Windows Update
> Web site: 0x80245003"
>
> --
> Robin Walker [MVP Networking]
>
>
>
>

"James A" wrote:

> When I go to the Windows Update Page It simply will not load.
> Instead, I get the following messeage:
> "The website has encountered a problem and cannot display the page you are
> trying to view. The options provided below might help you solve the problem."
>
> The it gives me the usual list of sites to visit such as FAQ etc.
>
> Also, it displays the following error number in the upper right hand corner
> of the page:
> "Error number: 0x80245003"
>
> Can anyone help with correcting this problem?
> I cannot access the Windows Update Page from any site including the links
> from the Microsoft Home pages. The results are the same.
>
>

It seems that everyone but microsoft is aware of the problem. I attempted to
trouble shoot through their website, and they do not recognize the error
code. I sent a message to them and I guess all we can do is wait, and hope
they find a solution. It not only affects windows update but also windows
defender.


"James A" wrote:

> When I go to the Windows Update Page It simply will not load.
> Instead, I get the following messeage:
> "The website has encountered a problem and cannot display the page you are
> trying to view. The options provided below might help you solve the problem."
>
> The it gives me the usual list of sites to visit such as FAQ etc.
>
> Also, it displays the following error number in the upper right hand corner
> of the page:
> "Error number: 0x80245003"
>
> Can anyone help with correcting this problem?
> I cannot access the Windows Update Page from any site including the links
> from the Microsoft Home pages. The results are the same.
>
>

I pretty much came to the conclusion that it was a bug in one of their
current security updates that we all downloaded that has corrupted their
"Windows Update" page.

Nobody can access the Update Page even from Microsoft's on website links to
the "Windows Update" page!

Looking at some of the so-called work arounds that one finds on the
Microsoft trouble-shooting sections of their website is a flipping nightmare.
I'm not going through all of that! They're going to have to come up with a
"patch" to download to fix this problem!

I hope they're all reading this!



"

Hi,
Can you please send the following from the machine that showed the
0x80245003 error?
1. C:\Windows\Windowsupdate.log
2.
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.xml
3.
C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.xml
(if it exists)

Did the solution in http://support.microsoft.com/kb/919749 work for you?

--
Sudheer GN
Microsoft, WU Client


This posting is provided "As Is" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

"James A" <> wrote in message
news:F77DE638-7AD1-4041-9019-...
>I pretty much came to the conclusion that it was a bug in one of their
> current security updates that we all downloaded that has corrupted their
> "Windows Update" page.
>
> Nobody can access the Update Page even from Microsoft's on website links
> to
> the "Windows Update" page!
>
> Looking at some of the so-called work arounds that one finds on the
> Microsoft trouble-shooting sections of their website is a flipping
> nightmare.
> I'm not going through all of that! They're going to have to come up with a
> "patch" to download to fix this problem!
>
> I hope they're all reading this!
>
>
>
> "

Hi,
Can you please send the following from the machine that showed the
0x80245003 error?
1. C:\Windows\Windowsupdate.log
2.
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.xml
3.
C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.xml
(if it exists)

--
Sudheer GN
Microsoft, WU Client


This posting is provided "As Is" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

"weewill 53" <weewill > wrote in message
news:11240DD3-E464-4671-A014-...
> Hi Robin,
> I am having the same problem as James. The suggested fix in the ms link
> did
> not work for me.
>
> "Robin Walker [MVP]" wrote:
>
>> James A <> wrote:
>>
>> > When I go to the Windows Update Page It simply will not load.
>> > Instead, I get the following messeage:
>> > "The website has encountered a problem and cannot display the page
>> > you are trying to view. The options provided below might help you
>> > solve the problem."
>> >
>> > Also, it displays the following error number in the upper right hand
>> > corner of the page:
>> > "Error number: 0x80245003"
>>
>> A suggested fix is given by http://support.microsoft.com/kb/919749
>> "Error message when you try to install updates by using the Windows
>> Update
>> Web site: 0x80245003"
>>
>> --
>> Robin Walker [MVP Networking]
>>
>>
>>
>>

Thanks! It worked!!
I appreciate your help very much.
James

"Sudheer GN [MSFT]" wrote:


Did the solution in http://support.microsoft.com/kb/919749 work for you?

Sudheer GN
Microsoft, WU Client
>
>
> This posting is provided "As Is" with no warranties, and confers no rights.
> Use of included script samples are subject to the terms specified at
> http://www.microsoft.com/info/cpyright.htm
>
> "James A" <> wrote in message
> news:F77DE638-7AD1-4041-9019-...
> >I pretty much came to the conclusion that it was a bug in one of their
> > current security updates that we all downloaded that has corrupted their
> > "Windows Update" page.
> >
> > Nobody can access the Update Page even from Microsoft's on website links
> > to
> > the "Windows Update" page!
> >
> > Looking at some of the so-called work arounds that one finds on the
> > Microsoft trouble-shooting sections of their website is a flipping
> > nightmare.
> > I'm not going through all of that! They're going to have to come up with a
> > "patch" to download to fix this problem!
> >
> > I hope they're all reading this!
> >
> >
> >
> > "
>