Unable to access Windows updates

Hi,

The following error is displayed when clicking on either the Custom or
Express buttons on the Windows update site:

The website has encountered a problem and cannot display the page you are
trying to view.

The pc is running Windows XP Home, SP2. I have tried repairing Windows,
reloading SP2 and reregistering all dll's starting with wu in the windows
system32 folder.

Many thanks for all help and suggestions.
--
Mark

I'm getting the same message right now trying to update Windows 2000 with
Service Pack 3. Can't ever get a listing of what updates are available. The
error number in the upper right is 0xC800021F but Microsoft's website says no
information on that error. Any help would be appreciated. ...Lyle

"Mark" wrote:

> Hi,
>
> The following error is displayed when clicking on either the Custom or
> Express buttons on the Windows update site:
>
> The website has encountered a problem and cannot display the page you are
> trying to view.
>
> The pc is running Windows XP Home, SP2. I have tried repairing Windows,
> reloading SP2 and reregistering all dll's starting with wu in the windows
> system32 folder.
>
> Many thanks for all help and suggestions.
> --
> Mark

"Windows Update has encountered an error cannot display the requested page" error
message - Microsoft Windows XP Home Edition SP1
http://support.microsoft.com/default.aspx?scid=kb;[LN];830086

You receive a "Windows Update has encountered an error and cannot display the
requested page" error message when you try to install an update
XP
http://support.microsoft.com/default...b;en-us;883614

You receive an "Error 0x800A138F" error message when you click a link on the Windows
Update Web site Win98 WinMe
http://support.microsoft.com/default...B;EN-US;836962
When you click Scan for Updates on the Windows Update Web site, and then click one of
the active links in the left pane, the Web site may not appear, and you may receive
the following error message:
Windows Update has encountered an error and cannot display the requested page.
Error 0x800A138F
The Update.log file may indicate that an error 0x800C00008 has occurred.

You receive Initialization error 0x80072F78 while the Windows Update Web site is
loading
http://support.microsoft.com/?kbid=836985
When you try to use Microsoft Internet Explorer to update the Microsoft Windows
operating system from the Windows Update Web site, you may receive an error message
that is similar to the following:
Windows Update has encountered an error and cannot display the requested page.

"Mark" <> wrote in message
news:C0DF97A6-DDA3-47D8-B079-...
> Hi,
>
> The following error is displayed when clicking on either the Custom or
> Express buttons on the Windows update site:
>
> The website has encountered a problem and cannot display the page you are
> trying to view.
>
> The pc is running Windows XP Home, SP2. I have tried repairing Windows,
> reloading SP2 and reregistering all dll's starting with wu in the windows
> system32 folder.
>
> Many thanks for all help and suggestions.
> --
> Mark

0xC800021F

May be caused because of an issue with the Internet cache or corruption in the
Datastore.
Use this method to clear the IE Cache / Datastore
http://v5.windowsupdate.microsoft.co...cleid=21&ln=en

Once you have done the above, now register the MSXML3.dll

Click Start, select Run and now type: regsvr32 MSXML3.dll

Try Windows Update again.



"Lyle" <> wrote in message
news:091C1821-58A2-46C5-8C2C-...
> I'm getting the same message right now trying to update Windows 2000 with
> Service Pack 3. Can't ever get a listing of what updates are available. The
> error number in the upper right is 0xC800021F but Microsoft's website says no
> information on that error. Any help would be appreciated. ...Lyle
>
> "Mark" wrote:
>
>> Hi,
>>
>> The following error is displayed when clicking on either the Custom or
>> Express buttons on the Windows update site:
>>
>> The website has encountered a problem and cannot display the page you are
>> trying to view.
>>
>> The pc is running Windows XP Home, SP2. I have tried repairing Windows,
>> reloading SP2 and reregistering all dll's starting with wu in the windows
>> system32 folder.
>>
>> Many thanks for all help and suggestions.
>> --
>> Mark

Thank you BIGTIME TaurArian; following the articles directions to turn off
Automatic Updates, rename SoftwareDistribution, and restart Automatic updates
made it work. I didn't try to resister the MSXML3.dll as you said since it
now works and I was afraid to keep playing with it. Thank you for helping
on this group. Much appreciated. ...Lyle

"TaurArian [MVP]" wrote:

> 0xC800021F
>
> May be caused because of an issue with the Internet cache or corruption in the
> Datastore.
> Use this method to clear the IE Cache / Datastore
> http://v5.windowsupdate.microsoft.co...cleid=21&ln=en
>
> Once you have done the above, now register the MSXML3.dll
>
> Click Start, select Run and now type: regsvr32 MSXML3.dll
>
> Try Windows Update again.
>
>
>
> "Lyle" <> wrote in message
> news:091C1821-58A2-46C5-8C2C-...
> > I'm getting the same message right now trying to update Windows 2000 with
> > Service Pack 3. Can't ever get a listing of what updates are available. The
> > error number in the upper right is 0xC800021F but Microsoft's website says no
> > information on that error. Any help would be appreciated. ...Lyle
> >
> > "Mark" wrote:
> >
> >> Hi,
> >>
> >> The following error is displayed when clicking on either the Custom or
> >> Express buttons on the Windows update site:
> >>
> >> The website has encountered a problem and cannot display the page you are
> >> trying to view.
> >>
> >> The pc is running Windows XP Home, SP2. I have tried repairing Windows,
> >> reloading SP2 and reregistering all dll's starting with wu in the windows
> >> system32 folder.
> >>
> >> Many thanks for all help and suggestions.
> >> --
> >> Mark
>
>