Unable to complete Windows Update

When I click on Windows update, this is the message i get.

[Error number: 0x8DDD0004]
Windows Update has encountered an error and cannot display the requested
page. Try refreshing the page, clearing your Internet Explorer Temporary
Internet Files, closing and restarting Internet Explorer, or trying Windows
Update again later.
For self-help options:
Windows Update Response Center
Windows Update Troubleshooter
Windows Update Newsgroups

For assisted support options:
Microsoft Online Assisted Support (no-cost for Windows Update issues)

Make sure your firewall is not blocking the Update site and check any pop up
stopper programs. Now check in IE tools\manage add-ons (Win XP SP2 only)
making sure that WuWebControlClass is enabled. You may also wish to check
c:\windows\Downloaded Program Files to see if anything is corrupted there.

If the above appears to be in order, try re-registering these files, by
clicking
Start, Run and typing:-

REGSVR32 C:\WINDOWS\system32\wuapi.dll
REGSVR32 C:\WINDOWS\system32\wuaueng.dll
REGSVR32 C:\WINDOWS\system32\atl.dll
REGSVR32 C:\WINDOWS\system32\wucltui.dll
REGSVR32 C:\WINDOWS\system32\wups.dll

You should receive a successful message after each one.

If you need to remove the Windows Update ActiveX controls and re-install
http://support.microsoft.com/?kbid=319585


"compunerd" wrote:

> When I click on Windows update, this is the message i get.
>
> [Error number: 0x8DDD0004]
> Windows Update has encountered an error and cannot display the requested
> page. Try refreshing the page, clearing your Internet Explorer Temporary
> Internet Files, closing and restarting Internet Explorer, or trying Windows
> Update again later.
> For self-help options:
> Windows Update Response Center
> Windows Update Troubleshooter
> Windows Update Newsgroups
>
> For assisted support options:
> Microsoft Online Assisted Support (no-cost for Windows Update issues)
>
>

Glad if worked for you Paul.
Kaylene

Paul wrote:
> "... 'scuse me while I kiss this guy .."
>
> I had previously downloaded SP2 but somewhere along the way my
> Automatic Updates function got messed up ... I didn't get any error
> messages, it would just hang at a certain point. I tried EVERYTHING
> on the MS web sites, and many things from various other tech sites,
> etc etc., nothing worked .... UNTIL I came across this
> post!!!!!!!!!!!!
>
> re-registering the dll files below did the trick!! Unbelievable!!!
> and THANKS!!!!!!!!!
>
> paul
>
>
> On Wed, 16 Feb 2005 20:37:03 -0800, Taurarian
> <> wrote:
>
>> Make sure your firewall is not blocking the Update site and check
>> any pop up stopper programs. Now check in IE tools\manage add-ons
>> (Win XP SP2 only) making sure that WuWebControlClass is enabled. You
>> may also wish to check c:\windows\Downloaded Program Files to see if
>> anything is corrupted there.
>>
>> If the above appears to be in order, try re-registering these files,
>> by clicking
>> Start, Run and typing:-
>>
>> REGSVR32 C:\WINDOWS\system32\wuapi.dll
>> REGSVR32 C:\WINDOWS\system32\wuaueng.dll
>> REGSVR32 C:\WINDOWS\system32\atl.dll
>> REGSVR32 C:\WINDOWS\system32\wucltui.dll
>> REGSVR32 C:\WINDOWS\system32\wups.dll
>>
>> You should receive a successful message after each one.
>>
> snip ...

Hi Paul

My next door neighbour lost access to the internet. She could connect, but
could not use OE or IE.

What had happened in her case, was that she incorrectly installed NIS 2005.
I removed and reinstalled. She now has access to OE & IE. You have to make
sure that everything is removed relating to Nortons before reinstallation
(you need to check Symantec - there are removal tools available to assist).

With the upgrade to SP2, was everything okay prior to the upgrade?

Some spyware/malaware actually disables internet connection also. Another
consideration.

You may have to post to the IE Newsgroup. I don't have all the links
available to me at this computer to assist any further today as I'm at work.

Hope you have a good weekend.


"Paul" wrote:

> hi Kaylene -
>
> hoping you can help with another problem ...
>
> I was helping a friend remove some spyware, etc. He also had a
> corrupted Norton Internet Security installation, which wouldn't let us
> do an "uninstall". I tried to clean everything Norton out of the
> registry, and things seemed to be going ok.
>
> then, we (I) decided to upgrade his system to SP2 ... download went
> fine, etc etc ... but now, no Internet access.
>
> He is accessing through a Cox cable modem.
>
> any suggestions ...?
>
> thanks again for all your good work!
> paul
>
>
>
> On Sat, 19 Feb 2005 13:46:53 +1100, "Taurarian"
> <> wrote:
>
> >Glad if worked for you Paul.
> >Kaylene
> >
>

Let me know how you go solving the problem with the internet connection.
Kaylene

"Paul" <> wrote in message
news:...
> hey Kaylene -
>
> we tried to remove all NIS as best as possible since the automatic
> uninstall wouldn't work.
>
> ... the Internet was working ok after we did this, because we were
> able to download and run updates to Ad-Aware, Spybot, AND the XP SP2
> (all of which I've done without trouble on my own PC, which is a
> virtually identical Dell to the one with the troubles ... only
> difference is they are using cable modem and I'm using DSL...)
>
> ... it was after installing SP2 that the Internet went away. Cox tech
> support can't figure it out yet - they don't think there should be a
> conflict with SP2, but have suggested uninstalling the SP2 upgrade
> ...?
>
> I will first try a few winsock fixes I've found on the Internet ... ?
>
> hope you have a great weekend as well ....
>
> thanks,
> paul
>
>
> On Thu, 24 Feb 2005 14:35:01 -0800, Taurarian
> <> wrote:
>
>>Hi Paul
>>
>>My next door neighbour lost access to the internet. She could connect, but
>>could not use OE or IE.
>>
>>What had happened in her case, was that she incorrectly installed NIS 2005.
>>I removed and reinstalled. She now has access to OE & IE. You have to make
>>sure that everything is removed relating to Nortons before reinstallation
>>(you need to check Symantec - there are removal tools available to assist).
>>
>>With the upgrade to SP2, was everything okay prior to the upgrade?
>>
>>Some spyware/malaware actually disables internet connection also. Another
>>consideration.
>>
>>You may have to post to the IE Newsgroup. I don't have all the links
>>available to me at this computer to assist any further today as I'm at work.
>>
>>Hope you have a good weekend.
>>
>>
>>"Paul" wrote:
>>
>>> hi Kaylene -
>>>
>>> hoping you can help with another problem ...
>>>
>>> I was helping a friend remove some spyware, etc. He also had a
>>> corrupted Norton Internet Security installation, which wouldn't let us
>>> do an "uninstall". I tried to clean everything Norton out of the
>>> registry, and things seemed to be going ok.
>>>
>>> then, we (I) decided to upgrade his system to SP2 ... download went
>>> fine, etc etc ... but now, no Internet access.
>>>
>>> He is accessing through a Cox cable modem.
>>>
>>> any suggestions ...?
>>>
>>> thanks again for all your good work!
>>> paul
>>>
>>>
>>>
>>> On Sat, 19 Feb 2005 13:46:53 +1100, "Taurarian"
>>> <> wrote:
>>>
>>> >Glad if worked for you Paul.
>>> >Kaylene
>>> >
>>>
>