Unable to connect for voice/picture with other MSN users

Am unable to connect with others for voice/picture calls. When I invite
them, they get a message that I don't have current software. I get a message
back with a link saying I should update. I go to that, try to reload, but
nothing seems to change. Have also deinstalled the messenger program and
then rebooted. But messenger icon still appears and it doesn't seem to have
deinstalled. Updating has no affect.

When I invite someone for a call, I get a message back saying they have not
installed voice/picture software. But this is not true....happens with
everyone. The problem is on my end.

What do I do?
--
Rob

Greetings Rob,

Can you copy/paste the exact error messages you're seeing?

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"rrg" <> wrote in message
news4BBC9E8-2535-4E4D-B46C-...
> Am unable to connect with others for voice/picture calls. When I invite
> them, they get a message that I don't have current software. I get a message
> back with a link saying I should update. I go to that, try to reload, but
> nothing seems to change. Have also deinstalled the messenger program and
> then rebooted. But messenger icon still appears and it doesn't seem to have
> deinstalled. Updating has no affect.
>
> When I invite someone for a call, I get a message back saying they have not
> installed voice/picture software. But this is not true....happens with
> everyone. The problem is on my end.
>
> What do I do?
> --
> Rob

Thanks.

When I try to invite the other party to a video conversation, I get this
message:

"[X] does not have video and voice conversation installed (or it is
disabled) and is not able to accept your invitation."

When the other party trys to invite me to a video conversation, I get this
message:

"[X] invited you to start Webcam, which requires the latest version of MSN
Messenger. You can install the latest version at
http://g.msn.com/5meen_us/122.

Then also:

"[X] says:
Your invitation to start webcam could not be sent because [my email address]
is using a version of Messenger that does not support this feature."

So I'm trying to figure out how to remove the old version and replace it
with the new. But doesn't seem to be working.

--
Rob


"Jonathan Kay [MVP]" wrote:

> Greetings Rob,
>
> Can you copy/paste the exact error messages you're seeing?
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
> "rrg" <> wrote in message
> news4BBC9E8-2535-4E4D-B46C-...
> > Am unable to connect with others for voice/picture calls. When I invite
> > them, they get a message that I don't have current software. I get a message
> > back with a link saying I should update. I go to that, try to reload, but
> > nothing seems to change. Have also deinstalled the messenger program and
> > then rebooted. But messenger icon still appears and it doesn't seem to have
> > deinstalled. Updating has no affect.
> >
> > When I invite someone for a call, I get a message back saying they have not
> > installed voice/picture software. But this is not true....happens with
> > everyone. The problem is on my end.
> >
> > What do I do?
> > --
> > Rob
>
>
>

Still no success on this. Any thoughts??

--
Rob


"rrg" wrote:

> Thanks.
>
> When I try to invite the other party to a video conversation, I get this
> message:
>
> "[X] does not have video and voice conversation installed (or it is
> disabled) and is not able to accept your invitation."
>
> When the other party trys to invite me to a video conversation, I get this
> message:
>
> "[X] invited you to start Webcam, which requires the latest version of MSN
> Messenger. You can install the latest version at
> http://g.msn.com/5meen_us/122.
>
> Then also:
>
> "[X] says:
> Your invitation to start webcam could not be sent because [my email address]
> is using a version of Messenger that does not support this feature."
>
> So I'm trying to figure out how to remove the old version and replace it
> with the new. But doesn't seem to be working.
>
> --
> Rob
>
>
> "Jonathan Kay [MVP]" wrote:
>
> > Greetings Rob,
> >
> > Can you copy/paste the exact error messages you're seeing?
> >
> > --
> > Jonathan Kay
> > Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> > Associate Expert
> > http://www.microsoft.com/windowsxp/expertzone/
> > Messenger Resources - http://messenger.jonathankay.com
> > All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> > You *must* contact me for redistribution rights.
> > --
> >
> > "rrg" <> wrote in message
> > news4BBC9E8-2535-4E4D-B46C-...
> > > Am unable to connect with others for voice/picture calls. When I invite
> > > them, they get a message that I don't have current software. I get a message
> > > back with a link saying I should update. I go to that, try to reload, but
> > > nothing seems to change. Have also deinstalled the messenger program and
> > > then rebooted. But messenger icon still appears and it doesn't seem to have
> > > deinstalled. Updating has no affect.
> > >
> > > When I invite someone for a call, I get a message back saying they have not
> > > installed voice/picture software. But this is not true....happens with
> > > everyone. The problem is on my end.
> > >
> > > What do I do?
> > > --
> > > Rob
> >
> >
> >

Can you give us the exact version of Messenger you are using, and also the
version your friend is using?

Thanks,

Duoc

"rrg" wrote:

> Still no success on this. Any thoughts??
>
> --
> Rob
>
>
> "rrg" wrote:
>
> > Thanks.
> >
> > When I try to invite the other party to a video conversation, I get this
> > message:
> >
> > "[X] does not have video and voice conversation installed (or it is
> > disabled) and is not able to accept your invitation."
> >
> > When the other party trys to invite me to a video conversation, I get this
> > message:
> >
> > "[X] invited you to start Webcam, which requires the latest version of MSN
> > Messenger. You can install the latest version at
> > http://g.msn.com/5meen_us/122.
> >
> > Then also:
> >
> > "[X] says:
> > Your invitation to start webcam could not be sent because [my email address]
> > is using a version of Messenger that does not support this feature."
> >
> > So I'm trying to figure out how to remove the old version and replace it
> > with the new. But doesn't seem to be working.
> >
> > --
> > Rob
> >
> >
> > "Jonathan Kay [MVP]" wrote:
> >
> > > Greetings Rob,
> > >
> > > Can you copy/paste the exact error messages you're seeing?
> > >
> > > --
> > > Jonathan Kay
> > > Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> > > Associate Expert
> > > http://www.microsoft.com/windowsxp/expertzone/
> > > Messenger Resources - http://messenger.jonathankay.com
> > > All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> > > You *must* contact me for redistribution rights.
> > > --
> > >
> > > "rrg" <> wrote in message
> > > news4BBC9E8-2535-4E4D-B46C-...
> > > > Am unable to connect with others for voice/picture calls. When I invite
> > > > them, they get a message that I don't have current software. I get a message
> > > > back with a link saying I should update. I go to that, try to reload, but
> > > > nothing seems to change. Have also deinstalled the messenger program and
> > > > then rebooted. But messenger icon still appears and it doesn't seem to have
> > > > deinstalled. Updating has no affect.
> > > >
> > > > When I invite someone for a call, I get a message back saying they have not
> > > > installed voice/picture software. But this is not true....happens with
> > > > everyone. The problem is on my end.
> > > >
> > > > What do I do?
> > > > --
> > > > Rob
> > >
> > >
> > >

Can you give us the version you are using and the version your friend is using?

Thanks,

Duoc

"rrg" wrote:

> Still no success on this. Any thoughts??
>
> --
> Rob
>
>
> "rrg" wrote:
>
> > Thanks.
> >
> > When I try to invite the other party to a video conversation, I get this
> > message:
> >
> > "[X] does not have video and voice conversation installed (or it is
> > disabled) and is not able to accept your invitation."
> >
> > When the other party trys to invite me to a video conversation, I get this
> > message:
> >
> > "[X] invited you to start Webcam, which requires the latest version of MSN
> > Messenger. You can install the latest version at
> > http://g.msn.com/5meen_us/122.
> >
> > Then also:
> >
> > "[X] says:
> > Your invitation to start webcam could not be sent because [my email address]
> > is using a version of Messenger that does not support this feature."
> >
> > So I'm trying to figure out how to remove the old version and replace it
> > with the new. But doesn't seem to be working.
> >
> > --
> > Rob
> >
> >
> > "Jonathan Kay [MVP]" wrote:
> >
> > > Greetings Rob,
> > >
> > > Can you copy/paste the exact error messages you're seeing?
> > >
> > > --
> > > Jonathan Kay
> > > Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> > > Associate Expert
> > > http://www.microsoft.com/windowsxp/expertzone/
> > > Messenger Resources - http://messenger.jonathankay.com
> > > All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> > > You *must* contact me for redistribution rights.
> > > --
> > >
> > > "rrg" <> wrote in message
> > > news4BBC9E8-2535-4E4D-B46C-...
> > > > Am unable to connect with others for voice/picture calls. When I invite
> > > > them, they get a message that I don't have current software. I get a message
> > > > back with a link saying I should update. I go to that, try to reload, but
> > > > nothing seems to change. Have also deinstalled the messenger program and
> > > > then rebooted. But messenger icon still appears and it doesn't seem to have
> > > > deinstalled. Updating has no affect.
> > > >
> > > > When I invite someone for a call, I get a message back saying they have not
> > > > installed voice/picture software. But this is not true....happens with
> > > > everyone. The problem is on my end.
> > > >
> > > > What do I do?
> > > > --
> > > > Rob
> > >
> > >
> > >