Unable to download 6 updates

For about 3 weeks I have been unable to install any updates for SP2. It says
unable to successfully install the following updates: Outlook 2003
(KB919031), Security Update for Exel 2003 (KB918419), Security Update for
Office 2003 (KB917151), Security Update for PowerPoint 2003 (KB916518),
Security Update for Office 2003 (KB914455), and Security Update for Word 2003
(KB917334). I have run the Live Beta and cleaned up everything I possibly
can on my system. I had Geeks on Call out 2 weeks ago to fix it, but they
didn't. That was a waste of $195. Please if anyone has any ideas help.

I have the same problem and it appeared around the same time as yours. Still
trying to find a solution...

same problem here started with a crash and rescue from disc..unable to
reinstall sp2...now I cant update the same 6....I have a legal copy...I am
looking at my cd that i bought myself a few yrs ago. ...I am really sick of
all this.

"bottsmom" wrote:

> For about 3 weeks I have been unable to install any updates for SP2. It says
> unable to successfully install the following updates: Outlook 2003
> (KB919031), Security Update for Exel 2003 (KB918419), Security Update for
> Office 2003 (KB917151), Security Update for PowerPoint 2003 (KB916518),
> Security Update for Office 2003 (KB914455), and Security Update for Word 2003
> (KB917334). I have run the Live Beta and cleaned up everything I possibly
> can on my system. I had Geeks on Call out 2 weeks ago to fix it, but they
> didn't. That was a waste of $195. Please if anyone has any ideas help.

If you are referring to the Windows Live Safety Centre scan, then the
registry is damaged and this causes problems with Office updates.

Restore restore your registry from the backup made at the time of the scan.



"bottsmom" wrote:

> For about 3 weeks I have been unable to install any updates for SP2. It says
> unable to successfully install the following updates: Outlook 2003
> (KB919031), Security Update for Exel 2003 (KB918419), Security Update for
> Office 2003 (KB917151), Security Update for PowerPoint 2003 (KB916518),
> Security Update for Office 2003 (KB914455), and Security Update for Word 2003
> (KB917334). I have run the Live Beta and cleaned up everything I possibly
> can on my system. I had Geeks on Call out 2 weeks ago to fix it, but they
> didn't. That was a waste of $195. Please if anyone has any ideas help.

I've never run the Windows Live Safety Centre scan. The only things that I
can think of are quite trivial. I had to manually activate MS office after a
hardware upgrade; I am running the Avast Home virus scanner and Windows
Defender (Beta). There may have been an occasion when windows update stalled,
requiring a reset, but I am not sure if this is related.

I might try reinstalling MS Office, although I don't particularly want to go
through the manual activation procedure again.

"TaurArian" wrote:

> If you are referring to the Windows Live Safety Centre scan, then the
> registry is damaged and this causes problems with Office updates.
>
> Restore restore your registry from the backup made at the time of the scan.
>
>
>
> "bottsmom" wrote:
>
> > For about 3 weeks I have been unable to install any updates for SP2. It says
> > unable to successfully install the following updates: Outlook 2003
> > (KB919031), Security Update for Exel 2003 (KB918419), Security Update for
> > Office 2003 (KB917151), Security Update for PowerPoint 2003 (KB916518),
> > Security Update for Office 2003 (KB914455), and Security Update for Word 2003
> > (KB917334). I have run the Live Beta and cleaned up everything I possibly
> > can on my system. I had Geeks on Call out 2 weeks ago to fix it, but they
> > didn't. That was a waste of $195. Please if anyone has any ideas help.

"bottsmom" wrote:

> For about 3 weeks I have been unable to install any updates for SP2. It says
> unable to successfully install the following updates: Outlook 2003
> (KB919031), Security Update for Exel 2003 (KB918419), Security Update for
> Office 2003 (KB917151), Security Update for PowerPoint 2003 (KB916518),
> Security Update for Office 2003 (KB914455), and Security Update for Word 2003
> (KB917334). I have run the Live Beta and cleaned up everything I possibly
> can on my system. I had Geeks on Call out 2 weeks ago to fix it, but they
> didn't. That was a waste of $195. Please if anyone has any ideas help.

no scan here either..at least not that one and some of the fixes i have tried
included turning off system restore doesnt that mean my restore points are
gone?

"TaurArian" wrote:

> If you are referring to the Windows Live Safety Centre scan, then the
> registry is damaged and this causes problems with Office updates.
>
> Restore restore your registry from the backup made at the time of the scan.
>
>
>
> "bottsmom" wrote:
>
> > For about 3 weeks I have been unable to install any updates for SP2. It says
> > unable to successfully install the following updates: Outlook 2003
> > (KB919031), Security Update for Exel 2003 (KB918419), Security Update for
> > Office 2003 (KB917151), Security Update for PowerPoint 2003 (KB916518),
> > Security Update for Office 2003 (KB914455), and Security Update for Word 2003
> > (KB917334). I have run the Live Beta and cleaned up everything I possibly
> > can on my system. I had Geeks on Call out 2 weeks ago to fix it, but they
> > didn't. That was a waste of $195. Please if anyone has any ideas help.

'at least not that one' -??? does that mean that you've run another registry
scanner??
If so, then run a restore of the backups that I'm sure you made at the time
(<g>), and see if that improves things.

Yes, turning off System Restore clears the archives, removing all existing
System Restore points - when you get around to turning it back on, it will
create a single new Restore point.

--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Annie" <> wrote in message
news6EB3DE5-A0BF-428D-805B-...
> no scan here either..at least not that one and some of the fixes i have
> tried
> included turning off system restore doesnt that mean my restore points are
> gone?
>
> "TaurArian" wrote:
>
>> If you are referring to the Windows Live Safety Centre scan, then the
>> registry is damaged and this causes problems with Office updates.
>>
>> Restore restore your registry from the backup made at the time of the
>> scan.
>>
>>
>>
>> "bottsmom" wrote:
>>
>> > For about 3 weeks I have been unable to install any updates for SP2. It
>> > says
>> > unable to successfully install the following updates: Outlook 2003
>> > (KB919031), Security Update for Exel 2003 (KB918419), Security Update
>> > for
>> > Office 2003 (KB917151), Security Update for PowerPoint 2003 (KB916518),
>> > Security Update for Office 2003 (KB914455), and Security Update for
>> > Word 2003
>> > (KB917334). I have run the Live Beta and cleaned up everything I
>> > possibly
>> > can on my system. I had Geeks on Call out 2 weeks ago to fix it, but
>> > they
>> > didn't. That was a waste of $195. Please if anyone has any ideas
>> > help.

Annie <> wrote:

> no scan here either..at least not that one and some of the fixes i
> have tried included turning off system restore doesnt that mean my
> restore points are gone?

If you turn off Ssytem Restore, then all your restore points are lost for
ever.

--
Robin Walker [MVP Networking]

bottsmom <> wrote:

> For about 3 weeks I have been unable to install any updates for SP2.
> It says unable to successfully install the following updates: Outlook
> 2003 (KB919031), Security Update for Exel 2003 (KB918419), Security
> Update for Office 2003 (KB917151), Security Update for PowerPoint
> 2003 (KB916518), Security Update for Office 2003 (KB914455), and
> Security Update for Word 2003 (KB917334). I have run the Live Beta
> and cleaned up everything I possibly can on my system.

If you ran the Windows Live Safety Center registry scan, then that is what
*caused* this problem.

First, try disabling any third-party anti-virus, anti-malware (e.g.
SpySweeper), anti-BHO, firewall, or download accelerator application.
(Enable Windows Firewall if you disabled a third-party fireall). Then try
the updates again.

If that doesn't work, then it seems likely that your Office 2003
installation is damaged. Have you at any time recently used a so-called
"Registry Cleaner"? If so, it is possible that your registry is now damaged
in respect of the Office 2003 entries.

For instance, the Windows Live Safety Center registry scan might cause these
problems.

If this case applies to you, you should back your system up to a time before
you used the registry cleaner.

To restore from the backup made by the Windows Live Safety Center, do the
following:

1. Use control panel "Folder Options", tab "View", to enable "Show hidden
files
and folders", and un-check "Hide extensions for known file types".

2. Close all Internet Explorer windows.

3. Use Windows Explorer to navigate to folder:

C:\Documents and Settings\<user>\Application Data\Windows Live Safety
Center\BackUp\

and double-click the .reg file previously created by the Microsoft Safety
registry cleanup.

Please report back whether this fixes your problem.

If the above does not work, you can try:

1. In any Office 2003 application, pull down Help, and select "Detect and
Repair" (it might require the Office installation CD-ROM).

2. Uninstall Office 2003 completely, and re-install, then apply the latest
Office 2003 Service Pack and all pending Office 2003 updates.

In addition, this might be relevant: http://support.microsoft.com/kb/884298



--
Robin Walker [MVP Networking]