UNABLE TO DOWNLOAD KB915621

UNABLE TO INSTALL UPDATES OUTLOOK 2003 JUNK E-MAIL FILTER KB916521

ITSNANCY <> wrote:

> UNABLE TO INSTALL UPDATES OUTLOOK 2003 JUNK E-MAIL FILTER KB916521

A possible cause of this might be that you have in the past run a so-called
"Registry Cleaner" which has in fact left your registry damaged so that
Office installations and updates will not work. For instance, the Windows
Live Safety Center registry cleaner has this effect. If the previous
"cleaner" has a backup facility, use it now to restore your registry to its
proper state (or use System Restore to back up to a date before use of the
"registry cleaner").

To restore from the backup made by the Windows Live Safety Center, do the
following:

Use control panel "Folder Options", tab "View", to enable "Show hidden files
and folders", and un-check "Hide extensions for known file types".

Close all Internet Explorer windows.

Use Windows Explorer to navigate to folder:

C:\Documents and Settings\<user>\Application Data\Windows Live Safety
Center\BackUp\

and double-click the .reg file previously created by the Microsoft Safety
registry cleanup.

Please report back whether this fixes your problem.

--
Robin Walker [MVP Networking]

THANK YOU!

"Robin Walker [MVP]" wrote:

> ITSNANCY <> wrote:
>
> > UNABLE TO INSTALL UPDATES OUTLOOK 2003 JUNK E-MAIL FILTER KB916521
>
> A possible cause of this might be that you have in the past run a so-called
> "Registry Cleaner" which has in fact left your registry damaged so that
> Office installations and updates will not work. For instance, the Windows
> Live Safety Center registry cleaner has this effect. If the previous
> "cleaner" has a backup facility, use it now to restore your registry to its
> proper state (or use System Restore to back up to a date before use of the
> "registry cleaner").
>
> To restore from the backup made by the Windows Live Safety Center, do the
> following:
>
> Use control panel "Folder Options", tab "View", to enable "Show hidden files
> and folders", and un-check "Hide extensions for known file types".
>
> Close all Internet Explorer windows.
>
> Use Windows Explorer to navigate to folder:
>
> C:\Documents and Settings\<user>\Application Data\Windows Live Safety
> Center\BackUp\
>
> and double-click the .reg file previously created by the Microsoft Safety
> registry cleanup.
>
> Please report back whether this fixes your problem.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>