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Unable to get HP Deskjet working on Vista - HELP

 
 
Mary
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      11-10-2007
I have a HP Deskjet 5940 which I moved from XP to my new Vista system.

I have downloaded the Vista driver from the HP web site.

I run the driver setup with the printer disconnected. After a few
minutes it asks me to connect the printer and shows a picture of the
printer and PC with the cable.

The progress bar gets to 2/7 in this window then just stops.

I then reboot and Vista says it has found new hardware and asks for
the disc which of course I don't have. I use the option of browsing my
hard disc but this finds nothing.

Eventually it says it can't find a core driver package and suggests I
contact the manufacturer.

In device manager the printer is shown in Other Devices with a
question mark next to it.

I have all Vista updates including the USB KB941600.

HELP - I need my printer.

Any help appreciated

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Richard in AZ
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      11-10-2007
Download the driver again, but do not run it from the download. Save it to a folder that you make
for it first.
Then when the computer asks for the driver, point it to that folder.

"Mary" <> wrote in message news:...
>I have a HP Deskjet 5940 which I moved from XP to my new Vista system.
>
> I have downloaded the Vista driver from the HP web site.
>
> I run the driver setup with the printer disconnected. After a few
> minutes it asks me to connect the printer and shows a picture of the
> printer and PC with the cable.
>
> The progress bar gets to 2/7 in this window then just stops.
>
> I then reboot and Vista says it has found new hardware and asks for
> the disc which of course I don't have. I use the option of browsing my
> hard disc but this finds nothing.
>
> Eventually it says it can't find a core driver package and suggests I
> contact the manufacturer.
>
> In device manager the printer is shown in Other Devices with a
> question mark next to it.
>
> I have all Vista updates including the USB KB941600.
>
> HELP - I need my printer.
>
> Any help appreciated
>
> --
> Posted via a free Usenet account from http://www.teranews.com
>



 
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