Try temporarily disabling ZA Pro (NB: Make sure you enable the Windows
Firewall!), Ad-Watch and all AT&T anti-virus/-spyware modules.
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602
1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527
2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093
3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
JJR wrote:
> I have been trying to get a MS update for the last week or so and I get a
> error:
>
> The website has encountered a problem and cannot display the page you are
> trying to view. The options provided below might help you solve the
> problem.
>
> Ok what gives? Would I possibly have a virus or somthing?
>
> Im running XP Home:
> Sp2
> Zone Alarm Pro
> Ad-Aware & Ad-Watch
> Pest Patol
> AT&T Virus Package /Anti Spy
>
> I have run scans and have found some tracking cookies that I have removed
> .
>
> Also went into Internet Properties and deleted everything
> (History/Cookies/Saved Passwords and what ever else was in there.
>
> Still can not update.
>
> Help