Unable To Get Windows Update To Run

This relates to Windows Vista Ultimate 32-bit.

I cannot get Windows Update to start. When I go into Control Panel (classic
view) and double-click on Windows Update, I get the Windows Update screen
but it just hangs there blank. I have to log off of Windows in order to
close the Update screen.

Also, I tried disabling User Account Control and starting Windows Update.
It didn't work -- still hangs with that same blank, white screen.

Can someone help me, or at least point me in the right direction so that I
can help myself?

Thank you,
ChildFree23
childfree23 at earthlink dot net

The Windows Features dialog box is empty in Windows Vista, or you receive an
error message that includes the following code when you try to use Windows
Update 0x80073712: http://support.microsoft.com/kb/931712/en-us

--
Please use the Communities guidelines when posting.
http://www.microsoft.com/wn3/locales...help_en-us.htm
Use the "Ratings" feature. It helps the new users.
Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson

"ChildFree23" <> wrote in message
news:0C439599-E9F2-4C0A-9EE1-...
> This relates to Windows Vista Ultimate 32-bit.
>
> I cannot get Windows Update to start. When I go into Control Panel
> (classic
> view) and double-click on Windows Update, I get the Windows Update screen
> but it just hangs there blank. I have to log off of Windows in order to
> close the Update screen.
>
> Also, I tried disabling User Account Control and starting Windows Update.
> It didn't work -- still hangs with that same blank, white screen.
>
> Can someone help me, or at least point me in the right direction so that I
> can help myself?
>
> Thank you,
> ChildFree23
> childfree23 at earthlink dot net
>
>