See the "How to obtain help" section of
http://support.microsoft.com/KB/951847
For home users, no-charge support is available by calling 1-866-PCSAFETY
and/or 1-866-234-6020 in the United States and in Canada or by contacting
your local Microsoft subsidiary. There is no-charge for support calls that
are associated with security updates. When you call, clearly state that
your problem is related to a Security Update and cite the update's KB
number.
Or you can...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Consumer Security Support home page
https://consumersecuritysupport.microsoft.com/
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
lntmyh wrote:
> Hello PA Bear and thnaks for responding.
>
> I am running Vista SP1
> Antivirus is CA ANTI VIRUS and it is up to date
> No firewall besides windows
> No Anti spyware.
>
> 'PA Bear [MS MVP Wrote:
>> Are you running Vista, Vista SP1, or Vista SP2?
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)?
>> What third-party firewall (if any)?
>>
>> lntmyh wrote:
>>> Machine info-
>>> Vista home premium 32bit
>>> 3gb ram
>>> 160 gb hdd
>>>
>>> Other symptoms - Machine will not shut down normally requires hard boot
>>> hangs in logging off.
>>> - Takes 7-9 mins to boot up
>>> - Task manager is unstable sometimes it does not allow you to open it
>>> although it appears in taskbar.
>>> - slow in general
>>>
>>> The 2 updates that will not install are- IE 8 for Windows Vista
>>> -Microsoft.net framework 3.5 servicepack 1 and .net framework 3.5
>>> family update (KB951847) x86
>>>
>>>
>>> Any help is appreciated I have been dealing with this for a couple of
>>> months now.