unable to install activesync

Hi-
I am unable to install ActiveSync 4.x on my computer...either from the CD
that came with my PocketPC or downloaded directly from the MS website.
Contacting my cellphone carrier is no help.

I am running Windows XP Media Center, SP2. I have attempted to install while
AV and firewalls are disabled. Phone is not connected while attempting to
install. I simply get the same error message every time "Wizard is unable to
complete installation."

I am able to install ActiveSync 3.8 so it is something specific with 4.x and
my system...

Please advise...

what pocketpc are you installing this for and what os is it running?

Beverly Howard [MS MVP-Mobile Devices]

It's for a Cingular 8125 and it's running Windows Mobile 5.0...so I have to
use ActiveSync 4.x to be able to use the thing, unfortunately.

"Beverly Howard [Ms-MVP/MobileDev]" <BevNoSpamBevHoward.com> wrote in
message news:%...
> what pocketpc are you installing this for and what os is it running?
>
> Beverly Howard [MS MVP-Mobile Devices]

the only additional point I can think of is to assure that you are
logged in with admin rights for the install... have not seen any posts
with respect to media edition.

finally, the only 4.x version currently recommended is 4.2

Beverly Howard [MS MVP-Mobile Devices]

Yep. I'm the only user on my computer so I'm set up as admin. and I can
install all kinds of other software. The CD had 4.1 so I downloaded 4.2 from
MS...but neither will install. Both give me the same error message.

I only thought it might be a media edition b/c I know that Palm desktop
isn't supported for media edition. But according to microsoft, activesync is
supposed to be fine for media edition.

It installs on a work computer running XP Pro...so...It is isolated to my
system. Cingular told me I had to call Microsoft, I was just trying to avoid
a costly phone call but it's looking like that's my only option if I want to
be able to use this thing.

"Beverly Howard [Ms-MVP/MobileDev]" <BevNoSpamBevHoward.com> wrote in
message news:...
> the only additional point I can think of is to assure that you are logged
> in with admin rights for the install... have not seen any posts with
> respect to media edition.
>
> finally, the only 4.x version currently recommended is 4.2
>
> Beverly Howard [MS MVP-Mobile Devices]

There is that file...this is where my computer knowledge falls apart.

I believe one of the errors is due to the following:
it says it is missing the InstallScript engine. and it tells me to run
ISScript.msi. It then says the InstallScript engine on this machine is older
than the version required to run this setup.

and then it says "Setup cannot continue because a newer version of
ActiveSync is already installed on this PC"

which isn't true b/c there is NO version of ActiveSync installed...hence my
issue. And there is nothing in the "add/remove programs" indicating
ActiveSync or in the "program files" indicating activesync exists on this
machine.

Should I attempt to find this "ISScript.msi" program? I can send you the
entire log file if you'd like...

"Christian Carroll" <> wrote in message
news:%...
> Hi Michelle,
>
> Would you please take a look in your %tmp% directory (Go to Start->Run and
> type %tmp%) and see if there is a file called ActiveSync.log there. If
> so, open the file using Notepad and see if there is some type of
> installation error mentioned.
>
> Thanks,
> Christian
>
> "Michelle Jacobs" <> wrote in message
> news:ut7g$...
>> Yep. I'm the only user on my computer so I'm set up as admin. and I can
>> install all kinds of other software. The CD had 4.1 so I downloaded 4.2
>> from MS...but neither will install. Both give me the same error message.
>>
>> I only thought it might be a media edition b/c I know that Palm desktop
>> isn't supported for media edition. But according to microsoft, activesync
>> is supposed to be fine for media edition.
>>
>> It installs on a work computer running XP Pro...so...It is isolated to my
>> system. Cingular told me I had to call Microsoft, I was just trying to
>> avoid a costly phone call but it's looking like that's my only option if
>> I want to be able to use this thing.
>>
>> "Beverly Howard [Ms-MVP/MobileDev]" <BevNoSpamBevHoward.com> wrote in
>> message news:...
>>> the only additional point I can think of is to assure that you are
>>> logged in with admin rights for the install... have not seen any posts
>>> with respect to media edition.
>>>
>>> finally, the only 4.x version currently recommended is 4.2
>>>
>>> Beverly Howard [MS MVP-Mobile Devices]
>>
>>
>
>

I think that this is what you need to have in your system in order to
install that package:

http://www.microsoft.com/downloads/d...DisplayLang=en

I think that Windows Update/Microsoft Update should have offered to install
this for you a long time ago...

Paul T.

"Michelle Jacobs" <> wrote in message
news:...
> There is that file...this is where my computer knowledge falls apart.
>
> I believe one of the errors is due to the following:
> it says it is missing the InstallScript engine. and it tells me to run
> ISScript.msi. It then says the InstallScript engine on this machine is
> older than the version required to run this setup.
>
> and then it says "Setup cannot continue because a newer version of
> ActiveSync is already installed on this PC"
>
> which isn't true b/c there is NO version of ActiveSync installed...hence
> my issue. And there is nothing in the "add/remove programs" indicating
> ActiveSync or in the "program files" indicating activesync exists on this
> machine.
>
> Should I attempt to find this "ISScript.msi" program? I can send you the
> entire log file if you'd like...
>
> "Christian Carroll" <> wrote in message
> news:%...
>> Hi Michelle,
>>
>> Would you please take a look in your %tmp% directory (Go to Start->Run
>> and type %tmp%) and see if there is a file called ActiveSync.log there.
>> If so, open the file using Notepad and see if there is some type of
>> installation error mentioned.
>>
>> Thanks,
>> Christian
>>
>> "Michelle Jacobs" <> wrote in message
>> news:ut7g$...
>>> Yep. I'm the only user on my computer so I'm set up as admin. and I can
>>> install all kinds of other software. The CD had 4.1 so I downloaded 4.2
>>> from MS...but neither will install. Both give me the same error message.
>>>
>>> I only thought it might be a media edition b/c I know that Palm desktop
>>> isn't supported for media edition. But according to microsoft,
>>> activesync is supposed to be fine for media edition.
>>>
>>> It installs on a work computer running XP Pro...so...It is isolated to
>>> my system. Cingular told me I had to call Microsoft, I was just trying
>>> to avoid a costly phone call but it's looking like that's my only option
>>> if I want to be able to use this thing.
>>>
>>> "Beverly Howard [Ms-MVP/MobileDev]" <BevNoSpamBevHoward.com> wrote in
>>> message news:...
>>>> the only additional point I can think of is to assure that you are
>>>> logged in with admin rights for the install... have not seen any posts
>>>> with respect to media edition.
>>>>
>>>> finally, the only 4.x version currently recommended is 4.2
>>>>
>>>> Beverly Howard [MS MVP-Mobile Devices]
>>>
>>>
>>
>>
>
>

I'll try it. I'm religious about my updates and just checked again on Sunday
to make sure I didn't miss any and this one wasn't offered to me. Here's
hoping!

"Paul G. Tobey [eMVP]" <p space tobey no spam AT no instrument no spam DOT
com> wrote in message news:...
>I think that this is what you need to have in your system in order to
>install that package:
>
> http://www.microsoft.com/downloads/d...DisplayLang=en
>
> I think that Windows Update/Microsoft Update should have offered to
> install this for you a long time ago...
>
> Paul T.
>
> "Michelle Jacobs" <> wrote in message
> news:...
>> There is that file...this is where my computer knowledge falls apart.
>>
>> I believe one of the errors is due to the following:
>> it says it is missing the InstallScript engine. and it tells me to run
>> ISScript.msi. It then says the InstallScript engine on this machine is
>> older than the version required to run this setup.
>>
>> and then it says "Setup cannot continue because a newer version of
>> ActiveSync is already installed on this PC"
>>
>> which isn't true b/c there is NO version of ActiveSync installed...hence
>> my issue. And there is nothing in the "add/remove programs" indicating
>> ActiveSync or in the "program files" indicating activesync exists on this
>> machine.
>>
>> Should I attempt to find this "ISScript.msi" program? I can send you the
>> entire log file if you'd like...
>>
>> "Christian Carroll" <> wrote in message
>> news:%...
>>> Hi Michelle,
>>>
>>> Would you please take a look in your %tmp% directory (Go to Start->Run
>>> and type %tmp%) and see if there is a file called ActiveSync.log there.
>>> If so, open the file using Notepad and see if there is some type of
>>> installation error mentioned.
>>>
>>> Thanks,
>>> Christian
>>>
>>> "Michelle Jacobs" <> wrote in message
>>> news:ut7g$...
>>>> Yep. I'm the only user on my computer so I'm set up as admin. and I can
>>>> install all kinds of other software. The CD had 4.1 so I downloaded 4.2
>>>> from MS...but neither will install. Both give me the same error
>>>> message.
>>>>
>>>> I only thought it might be a media edition b/c I know that Palm desktop
>>>> isn't supported for media edition. But according to microsoft,
>>>> activesync is supposed to be fine for media edition.
>>>>
>>>> It installs on a work computer running XP Pro...so...It is isolated to
>>>> my system. Cingular told me I had to call Microsoft, I was just trying
>>>> to avoid a costly phone call but it's looking like that's my only
>>>> option if I want to be able to use this thing.
>>>>
>>>> "Beverly Howard [Ms-MVP/MobileDev]" <BevNoSpamBevHoward.com> wrote in
>>>> message news:...
>>>>> the only additional point I can think of is to assure that you are
>>>>> logged in with admin rights for the install... have not seen any posts
>>>>> with respect to media edition.
>>>>>
>>>>> finally, the only 4.x version currently recommended is 4.2
>>>>>
>>>>> Beverly Howard [MS MVP-Mobile Devices]
>>>>
>>>>
>>>
>>>
>>
>>
>
>

Nope. No dice. Tried to install again. Still getting same error and when I
check log, still have the error about ISScript.msi. Other thoughts?


"Michelle Jacobs" <> wrote in message
news:...
> I'll try it. I'm religious about my updates and just checked again on
> Sunday to make sure I didn't miss any and this one wasn't offered to me.
> Here's hoping!
>
> "Paul G. Tobey [eMVP]" <p space tobey no spam AT no instrument no spam DOT
> com> wrote in message news:...
>>I think that this is what you need to have in your system in order to
>>install that package:
>>
>> http://www.microsoft.com/downloads/d...DisplayLang=en
>>
>> I think that Windows Update/Microsoft Update should have offered to
>> install this for you a long time ago...
>>
>> Paul T.
>>
>> "Michelle Jacobs" <> wrote in message
>> news:...
>>> There is that file...this is where my computer knowledge falls apart.
>>>
>>> I believe one of the errors is due to the following:
>>> it says it is missing the InstallScript engine. and it tells me to run
>>> ISScript.msi. It then says the InstallScript engine on this machine is
>>> older than the version required to run this setup.
>>>
>>> and then it says "Setup cannot continue because a newer version of
>>> ActiveSync is already installed on this PC"
>>>
>>> which isn't true b/c there is NO version of ActiveSync installed...hence
>>> my issue. And there is nothing in the "add/remove programs" indicating
>>> ActiveSync or in the "program files" indicating activesync exists on
>>> this machine.
>>>
>>> Should I attempt to find this "ISScript.msi" program? I can send you the
>>> entire log file if you'd like...
>>>
>>> "Christian Carroll" <> wrote in message
>>> news:%...
>>>> Hi Michelle,
>>>>
>>>> Would you please take a look in your %tmp% directory (Go to Start->Run
>>>> and type %tmp%) and see if there is a file called ActiveSync.log there.
>>>> If so, open the file using Notepad and see if there is some type of
>>>> installation error mentioned.
>>>>
>>>> Thanks,
>>>> Christian
>>>>
>>>> "Michelle Jacobs" <> wrote in message
>>>> news:ut7g$...
>>>>> Yep. I'm the only user on my computer so I'm set up as admin. and I
>>>>> can install all kinds of other software. The CD had 4.1 so I
>>>>> downloaded 4.2 from MS...but neither will install. Both give me the
>>>>> same error message.
>>>>>
>>>>> I only thought it might be a media edition b/c I know that Palm
>>>>> desktop isn't supported for media edition. But according to microsoft,
>>>>> activesync is supposed to be fine for media edition.
>>>>>
>>>>> It installs on a work computer running XP Pro...so...It is isolated to
>>>>> my system. Cingular told me I had to call Microsoft, I was just trying
>>>>> to avoid a costly phone call but it's looking like that's my only
>>>>> option if I want to be able to use this thing.
>>>>>
>>>>> "Beverly Howard [Ms-MVP/MobileDev]" <BevNoSpamBevHoward.com> wrote in
>>>>> message news:...
>>>>>> the only additional point I can think of is to assure that you are
>>>>>> logged in with admin rights for the install... have not seen any
>>>>>> posts with respect to media edition.
>>>>>>
>>>>>> finally, the only 4.x version currently recommended is 4.2
>>>>>>
>>>>>> Beverly Howard [MS MVP-Mobile Devices]
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>

This page might provide some clues, but I'm not sure what the root problem
is:

http://consumer.installshield.com/kb.asp?id=Q108158

Paul T.

"Michelle Jacobs" <> wrote in message
news:...
> Nope. No dice. Tried to install again. Still getting same error and when I
> check log, still have the error about ISScript.msi. Other thoughts?
>
>
> "Michelle Jacobs" <> wrote in message
> news:...
>> I'll try it. I'm religious about my updates and just checked again on
>> Sunday to make sure I didn't miss any and this one wasn't offered to me.
>> Here's hoping!
>>
>> "Paul G. Tobey [eMVP]" <p space tobey no spam AT no instrument no spam
>> DOT com> wrote in message news:...
>>>I think that this is what you need to have in your system in order to
>>>install that package:
>>>
>>> http://www.microsoft.com/downloads/d...DisplayLang=en
>>>
>>> I think that Windows Update/Microsoft Update should have offered to
>>> install this for you a long time ago...
>>>
>>> Paul T.
>>>
>>> "Michelle Jacobs" <> wrote in message
>>> news:...
>>>> There is that file...this is where my computer knowledge falls apart.
>>>>
>>>> I believe one of the errors is due to the following:
>>>> it says it is missing the InstallScript engine. and it tells me to run
>>>> ISScript.msi. It then says the InstallScript engine on this machine is
>>>> older than the version required to run this setup.
>>>>
>>>> and then it says "Setup cannot continue because a newer version of
>>>> ActiveSync is already installed on this PC"
>>>>
>>>> which isn't true b/c there is NO version of ActiveSync
>>>> installed...hence my issue. And there is nothing in the "add/remove
>>>> programs" indicating ActiveSync or in the "program files" indicating
>>>> activesync exists on this machine.
>>>>
>>>> Should I attempt to find this "ISScript.msi" program? I can send you
>>>> the entire log file if you'd like...
>>>>
>>>> "Christian Carroll" <> wrote in message
>>>> news:%...
>>>>> Hi Michelle,
>>>>>
>>>>> Would you please take a look in your %tmp% directory (Go to Start->Run
>>>>> and type %tmp%) and see if there is a file called ActiveSync.log
>>>>> there. If so, open the file using Notepad and see if there is some
>>>>> type of installation error mentioned.
>>>>>
>>>>> Thanks,
>>>>> Christian
>>>>>
>>>>> "Michelle Jacobs" <> wrote in message
>>>>> news:ut7g$...
>>>>>> Yep. I'm the only user on my computer so I'm set up as admin. and I
>>>>>> can install all kinds of other software. The CD had 4.1 so I
>>>>>> downloaded 4.2 from MS...but neither will install. Both give me the
>>>>>> same error message.
>>>>>>
>>>>>> I only thought it might be a media edition b/c I know that Palm
>>>>>> desktop isn't supported for media edition. But according to
>>>>>> microsoft, activesync is supposed to be fine for media edition.
>>>>>>
>>>>>> It installs on a work computer running XP Pro...so...It is isolated
>>>>>> to my system. Cingular told me I had to call Microsoft, I was just
>>>>>> trying to avoid a costly phone call but it's looking like that's my
>>>>>> only option if I want to be able to use this thing.
>>>>>>
>>>>>> "Beverly Howard [Ms-MVP/MobileDev]" <BevNoSpamBevHoward.com> wrote in
>>>>>> message news:...
>>>>>>> the only additional point I can think of is to assure that you are
>>>>>>> logged in with admin rights for the install... have not seen any
>>>>>>> posts with respect to media edition.
>>>>>>>
>>>>>>> finally, the only 4.x version currently recommended is 4.2
>>>>>>>
>>>>>>> Beverly Howard [MS MVP-Mobile Devices]
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>