Unable to install critical updates

I've been unable to install critical updates for over a month. I
successfully download the updates, but the installation fails with no
explanation, nor do they show up as failed in the update history. I disabled
Norton Internet Security & Antivirus, and went so far as to uninstall Spybot
& Tea Timer, but this doesn't help.

The updates I tried to recently install are:

Update for Windows XP KB916595
Security Update for Windows XP KB914388
Security Update for Windows XP 917159
Windows Malicious Software Removal Tool - July 2006 KB890830

I'm NOT installing Windows Genuine Advantage Notification KB905474 because
this is basically spyware, and unless Dell has started selling pirated copies
of XP Professional with their systems, I pretty sure my copy is legit.

I've looked through the KB log files. They're all pretty much the same,
although the failed ones are different in that they include a "Old
Information in the Registry" section and a "New Information in the Registry"
section, both of which say exactly the same thing:

1.329: Source:C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.DLL (2.6.14.0)
1.329: Destination:
1.329: Source:C:\PROGRA~1\Symantec\LIVEUP~1\PRODUC~1.DLL (2.6.14.0)
1.329: Destination:
1.329: Source:C:\PROGRA~1\Symantec\LIVEUP~1\NETDET~1.DLL (2.6.14.0)
1.329: Destination:
1.329: Source:C:\WINDOWS\TEMP\LUInit.exe (3.0.0.166)
1.329: Destination:
1.329: Source:C:\Program Files\Symantec\LiveUpdate
1.329: Destination:
1.329: Source:C:\DOCUME~1\JOHNYO~1\LOCALS~1\Temp\GLB1A2B. EXE
1.329: Destination:

Obviously it's referring to Norton. Norton is up to date and appears to be
running fine, so I'm not sure what that has to do with anything. Successful
installs have a lot of log file after this line:

1.547: Update.exe extended error code = 0xf200

While unsuccessful installs have a log file that ends with:

1.313: Update.exe extended error code = 0xf201

The Windows Update Log says:

006-07-12 21:44:40 232 f8 Agent ** START ** Agent: Installing updates
[CallerId = MicrosoftUpdate]
2006-07-12 21:44:40 232 f8 Agent *********
2006-07-12 21:44:40 232 f8 Agent * Updates to install = 5
2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
2006-07-12 21:44:40 232 f8 Agent * UpdateId =
{E7D92EB3-4077-4F40-911C-8108EECB5D8C}.100
2006-07-12 21:44:40 232 f8 Agent * Bundles 1 updates:
2006-07-12 21:44:40 232 f8 Agent *
{07BB26DF-A783-4700-8DA9-C5EFC9509968}.100
2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
2006-07-12 21:44:40 232 f8 Agent * UpdateId =
{57B6D040-1F22-492E-B91A-41D5289F4A25}.101
2006-07-12 21:44:40 232 f8 Agent * Bundles 1 updates:
2006-07-12 21:44:40 232 f8 Agent *
{93633CB1-C8A0-4CF8-8187-A1E84532A711}.101
2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
2006-07-12 21:44:40 232 f8 Agent * UpdateId =
{09C1F073-C82F-400A-BB9B-1559BC8DFC64}.102
2006-07-12 21:44:40 232 f8 Agent * Bundles 1 updates:
2006-07-12 21:44:40 232 f8 Agent *
{0BA9006D-33C2-4F03-B48B-B72EA36A5F27}.102
2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
2006-07-12 21:44:40 232 f8 Agent * UpdateId =
{5915BAC3-4CBD-4E1B-9FF1-8ADC4188DD22}.102
2006-07-12 21:44:40 232 f8 Agent * Bundles 1 updates:
2006-07-12 21:44:40 232 f8 Agent *
{293EF115-C9D8-4BE5-BA65-1CB99FF13A9C}.102
2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
2006-07-12 21:44:40 232 f8 Agent * UpdateId =
{B621E033-7EE5-42E2-B6F7-DE511A39B33E}.100
2006-07-12 21:44:40 232 f8 Agent * Bundles 2 updates:
2006-07-12 21:44:40 232 f8 Agent *
{66714CC3-2B96-4480-B6F6-8A5A802FCC73}.100
2006-07-12 21:44:40 232 f8 Agent *
{0E219998-E563-4E02-954E-33325DD39343}.100
2006-07-12 21:44:41 232 f8 Service WARNING: GetUserTokenFromSessionId
failed with hr 0x800704dd
2006-07-12 21:44:41 232 f8 Agent * WARNING: Exit code = 0x80240020
2006-07-12 21:44:41 232 f8 Agent *********
2006-07-12 21:44:41 232 f8 Agent ** END ** Agent: Installing updates
[CallerId = MicrosoftUpdate]
2006-07-12 21:44:41 232 f8 Agent *************
2006-07-12 21:44:41 232 f8 Agent WARNING: WU client failed installing
updates with error 0x80240020

Just to reiterate, I'm running XP Pro SP2.

Note that I also followed the directions regarding the 0x80240020 error. The
SensLogn key showed up under the Notify_Disabled key. I recreated all the
appropriate keys and subkeys in the Notify key per KB910341. I shutdown and
interestingly enough, the critical updates installed at shutdown. However,
when I restarted and tried to install other updates, they downloaded fine but
wouldn't install. Again, I'm getting the 0x80240020 error in the Windows
Update Log. I noticed the KB article said to run IE as a member of the local
Administrator's group. I have one account on this computer and it is the
administrator account, so IE should be running with the appropriate
permissions. I also noticed that when I right-clicked on the IT icon, per
the article, I didn't have an option to "run as." I'm running IE7 beta
2--could this be an issue?

"edub52" wrote:

> I've been unable to install critical updates for over a month. I
> successfully download the updates, but the installation fails with no
> explanation, nor do they show up as failed in the update history. I disabled
> Norton Internet Security & Antivirus, and went so far as to uninstall Spybot
> & Tea Timer, but this doesn't help.
>
> The updates I tried to recently install are:
>
> Update for Windows XP KB916595
> Security Update for Windows XP KB914388
> Security Update for Windows XP 917159
> Windows Malicious Software Removal Tool - July 2006 KB890830
>
> I'm NOT installing Windows Genuine Advantage Notification KB905474 because
> this is basically spyware, and unless Dell has started selling pirated copies
> of XP Professional with their systems, I pretty sure my copy is legit.
>
> I've looked through the KB log files. They're all pretty much the same,
> although the failed ones are different in that they include a "Old
> Information in the Registry" section and a "New Information in the Registry"
> section, both of which say exactly the same thing:
>
> 1.329: Source:C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.DLL (2.6.14.0)
> 1.329: Destination:
> 1.329: Source:C:\PROGRA~1\Symantec\LIVEUP~1\PRODUC~1.DLL (2.6.14.0)
> 1.329: Destination:
> 1.329: Source:C:\PROGRA~1\Symantec\LIVEUP~1\NETDET~1.DLL (2.6.14.0)
> 1.329: Destination:
> 1.329: Source:C:\WINDOWS\TEMP\LUInit.exe (3.0.0.166)
> 1.329: Destination:
> 1.329: Source:C:\Program Files\Symantec\LiveUpdate
> 1.329: Destination:
> 1.329: Source:C:\DOCUME~1\JOHNYO~1\LOCALS~1\Temp\GLB1A2B. EXE
> 1.329: Destination:
>
> Obviously it's referring to Norton. Norton is up to date and appears to be
> running fine, so I'm not sure what that has to do with anything. Successful
> installs have a lot of log file after this line:
>
> 1.547: Update.exe extended error code = 0xf200
>
> While unsuccessful installs have a log file that ends with:
>
> 1.313: Update.exe extended error code = 0xf201
>
> The Windows Update Log says:
>
> 006-07-12 21:44:40 232 f8 Agent ** START ** Agent: Installing updates
> [CallerId = MicrosoftUpdate]
> 2006-07-12 21:44:40 232 f8 Agent *********
> 2006-07-12 21:44:40 232 f8 Agent * Updates to install = 5
> 2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
> 2006-07-12 21:44:40 232 f8 Agent * UpdateId =
> {E7D92EB3-4077-4F40-911C-8108EECB5D8C}.100
> 2006-07-12 21:44:40 232 f8 Agent * Bundles 1 updates:
> 2006-07-12 21:44:40 232 f8 Agent *
> {07BB26DF-A783-4700-8DA9-C5EFC9509968}.100
> 2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
> 2006-07-12 21:44:40 232 f8 Agent * UpdateId =
> {57B6D040-1F22-492E-B91A-41D5289F4A25}.101
> 2006-07-12 21:44:40 232 f8 Agent * Bundles 1 updates:
> 2006-07-12 21:44:40 232 f8 Agent *
> {93633CB1-C8A0-4CF8-8187-A1E84532A711}.101
> 2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
> 2006-07-12 21:44:40 232 f8 Agent * UpdateId =
> {09C1F073-C82F-400A-BB9B-1559BC8DFC64}.102
> 2006-07-12 21:44:40 232 f8 Agent * Bundles 1 updates:
> 2006-07-12 21:44:40 232 f8 Agent *
> {0BA9006D-33C2-4F03-B48B-B72EA36A5F27}.102
> 2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
> 2006-07-12 21:44:40 232 f8 Agent * UpdateId =
> {5915BAC3-4CBD-4E1B-9FF1-8ADC4188DD22}.102
> 2006-07-12 21:44:40 232 f8 Agent * Bundles 1 updates:
> 2006-07-12 21:44:40 232 f8 Agent *
> {293EF115-C9D8-4BE5-BA65-1CB99FF13A9C}.102
> 2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
> 2006-07-12 21:44:40 232 f8 Agent * UpdateId =
> {B621E033-7EE5-42E2-B6F7-DE511A39B33E}.100
> 2006-07-12 21:44:40 232 f8 Agent * Bundles 2 updates:
> 2006-07-12 21:44:40 232 f8 Agent *
> {66714CC3-2B96-4480-B6F6-8A5A802FCC73}.100
> 2006-07-12 21:44:40 232 f8 Agent *
> {0E219998-E563-4E02-954E-33325DD39343}.100
> 2006-07-12 21:44:41 232 f8 Service WARNING: GetUserTokenFromSessionId
> failed with hr 0x800704dd
> 2006-07-12 21:44:41 232 f8 Agent * WARNING: Exit code = 0x80240020
> 2006-07-12 21:44:41 232 f8 Agent *********
> 2006-07-12 21:44:41 232 f8 Agent ** END ** Agent: Installing updates
> [CallerId = MicrosoftUpdate]
> 2006-07-12 21:44:41 232 f8 Agent *************
> 2006-07-12 21:44:41 232 f8 Agent WARNING: WU client failed installing
> updates with error 0x80240020
>
> Just to reiterate, I'm running XP Pro SP2.

Error messages that you may receive when you try to download and install
updates from the Windows Update Web site, from the Microsoft Update Web
site, or from a WSUS server: "0x800704DD," "0x80240020," or both
http://support.microsoft.com/?kbid=910341

--
==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
(Links to web pages and MSKB Articles are posted for the purposes of keeping
the information current)


"edub52" <> wrote in message
news:57E4BA63-A9A8-41C2-A9A8-...
> I've been unable to install critical updates for over a month. I
> successfully download the updates, but the installation fails with no
> explanation, nor do they show up as failed in the update history. I
> disabled
> Norton Internet Security & Antivirus, and went so far as to uninstall
> Spybot
> & Tea Timer, but this doesn't help.
>
> The updates I tried to recently install are:
>
> Update for Windows XP KB916595
> Security Update for Windows XP KB914388
> Security Update for Windows XP 917159
> Windows Malicious Software Removal Tool - July 2006 KB890830
>
> I'm NOT installing Windows Genuine Advantage Notification KB905474 because
> this is basically spyware, and unless Dell has started selling pirated
> copies
> of XP Professional with their systems, I pretty sure my copy is legit.
>
> I've looked through the KB log files. They're all pretty much the same,
> although the failed ones are different in that they include a "Old
> Information in the Registry" section and a "New Information in the
> Registry"
> section, both of which say exactly the same thing:
>
> 1.329: Source:C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.DLL (2.6.14.0)
> 1.329: Destination:
> 1.329: Source:C:\PROGRA~1\Symantec\LIVEUP~1\PRODUC~1.DLL (2.6.14.0)
> 1.329: Destination:
> 1.329: Source:C:\PROGRA~1\Symantec\LIVEUP~1\NETDET~1.DLL (2.6.14.0)
> 1.329: Destination:
> 1.329: Source:C:\WINDOWS\TEMP\LUInit.exe (3.0.0.166)
> 1.329: Destination:
> 1.329: Source:C:\Program Files\Symantec\LiveUpdate
> 1.329: Destination:
> 1.329: Source:C:\DOCUME~1\JOHNYO~1\LOCALS~1\Temp\GLB1A2B. EXE
> 1.329: Destination:
>
> Obviously it's referring to Norton. Norton is up to date and appears to
> be
> running fine, so I'm not sure what that has to do with anything.
> Successful
> installs have a lot of log file after this line:
>
> 1.547: Update.exe extended error code = 0xf200
>
> While unsuccessful installs have a log file that ends with:
>
> 1.313: Update.exe extended error code = 0xf201
>
> The Windows Update Log says:
>
> 006-07-12 21:44:40 232 f8 Agent ** START ** Agent: Installing updates
> [CallerId = MicrosoftUpdate]
> 2006-07-12 21:44:40 232 f8 Agent *********
> 2006-07-12 21:44:40 232 f8 Agent * Updates to install = 5
> 2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
> 2006-07-12 21:44:40 232 f8 Agent * UpdateId =
> {E7D92EB3-4077-4F40-911C-8108EECB5D8C}.100
> 2006-07-12 21:44:40 232 f8 Agent * Bundles 1 updates:
> 2006-07-12 21:44:40 232 f8 Agent *
> {07BB26DF-A783-4700-8DA9-C5EFC9509968}.100
> 2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
> 2006-07-12 21:44:40 232 f8 Agent * UpdateId =
> {57B6D040-1F22-492E-B91A-41D5289F4A25}.101
> 2006-07-12 21:44:40 232 f8 Agent * Bundles 1 updates:
> 2006-07-12 21:44:40 232 f8 Agent *
> {93633CB1-C8A0-4CF8-8187-A1E84532A711}.101
> 2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
> 2006-07-12 21:44:40 232 f8 Agent * UpdateId =
> {09C1F073-C82F-400A-BB9B-1559BC8DFC64}.102
> 2006-07-12 21:44:40 232 f8 Agent * Bundles 1 updates:
> 2006-07-12 21:44:40 232 f8 Agent *
> {0BA9006D-33C2-4F03-B48B-B72EA36A5F27}.102
> 2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
> 2006-07-12 21:44:40 232 f8 Agent * UpdateId =
> {5915BAC3-4CBD-4E1B-9FF1-8ADC4188DD22}.102
> 2006-07-12 21:44:40 232 f8 Agent * Bundles 1 updates:
> 2006-07-12 21:44:40 232 f8 Agent *
> {293EF115-C9D8-4BE5-BA65-1CB99FF13A9C}.102
> 2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
> 2006-07-12 21:44:40 232 f8 Agent * UpdateId =
> {B621E033-7EE5-42E2-B6F7-DE511A39B33E}.100
> 2006-07-12 21:44:40 232 f8 Agent * Bundles 2 updates:
> 2006-07-12 21:44:40 232 f8 Agent *
> {66714CC3-2B96-4480-B6F6-8A5A802FCC73}.100
> 2006-07-12 21:44:40 232 f8 Agent *
> {0E219998-E563-4E02-954E-33325DD39343}.100
> 2006-07-12 21:44:41 232 f8 Service WARNING: GetUserTokenFromSessionId
> failed with hr 0x800704dd
> 2006-07-12 21:44:41 232 f8 Agent * WARNING: Exit code = 0x80240020
> 2006-07-12 21:44:41 232 f8 Agent *********
> 2006-07-12 21:44:41 232 f8 Agent ** END ** Agent: Installing updates
> [CallerId = MicrosoftUpdate]
> 2006-07-12 21:44:41 232 f8 Agent *************
> 2006-07-12 21:44:41 232 f8 Agent WARNING: WU client failed installing
> updates with error 0x80240020
>
> Just to reiterate, I'm running XP Pro SP2.

"edub52" wrote:

> I've been unable to install critical updates for over a month. I
> successfully download the updates, but the installation fails with no
> explanation, nor do they show up as failed in the update history. I disabled
> Norton Internet Security & Antivirus, and went so far as to uninstall Spybot
> & Tea Timer, but this doesn't help.
>
> The updates I tried to recently install are:
>
> Update for Windows XP KB916595
> Security Update for Windows XP KB914388
> Security Update for Windows XP 917159
> Windows Malicious Software Removal Tool - July 2006 KB890830
>
> I'm NOT installing Windows Genuine Advantage Notification KB905474 because
> this is basically spyware, and unless Dell has started selling pirated copies
> of XP Professional with their systems, I pretty sure my copy is legit.
>
> I've looked through the KB log files. They're all pretty much the same,
> although the failed ones are different in that they include a "Old
> Information in the Registry" section and a "New Information in the Registry"
> section, both of which say exactly the same thing:
>
> 1.329: Source:C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.DLL (2.6.14.0)
> 1.329: Destination:
> 1.329: Source:C:\PROGRA~1\Symantec\LIVEUP~1\PRODUC~1.DLL (2.6.14.0)
> 1.329: Destination:
> 1.329: Source:C:\PROGRA~1\Symantec\LIVEUP~1\NETDET~1.DLL (2.6.14.0)
> 1.329: Destination:
> 1.329: Source:C:\WINDOWS\TEMP\LUInit.exe (3.0.0.166)
> 1.329: Destination:
> 1.329: Source:C:\Program Files\Symantec\LiveUpdate
> 1.329: Destination:
> 1.329: Source:C:\DOCUME~1\JOHNYO~1\LOCALS~1\Temp\GLB1A2B. EXE
> 1.329: Destination:
>
> Obviously it's referring to Norton. Norton is up to date and appears to be
> running fine, so I'm not sure what that has to do with anything. Successful
> installs have a lot of log file after this line:
>
> 1.547: Update.exe extended error code = 0xf200
>
> While unsuccessful installs have a log file that ends with:
>
> 1.313: Update.exe extended error code = 0xf201
>
> The Windows Update Log says:
>
> 006-07-12 21:44:40 232 f8 Agent ** START ** Agent: Installing updates
> [CallerId = MicrosoftUpdate]
> 2006-07-12 21:44:40 232 f8 Agent *********
> 2006-07-12 21:44:40 232 f8 Agent * Updates to install = 5
> 2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
> 2006-07-12 21:44:40 232 f8 Agent * UpdateId =
> {E7D92EB3-4077-4F40-911C-8108EECB5D8C}.100
> 2006-07-12 21:44:40 232 f8 Agent * Bundles 1 updates:
> 2006-07-12 21:44:40 232 f8 Agent *
> {07BB26DF-A783-4700-8DA9-C5EFC9509968}.100
> 2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
> 2006-07-12 21:44:40 232 f8 Agent * UpdateId =
> {57B6D040-1F22-492E-B91A-41D5289F4A25}.101
> 2006-07-12 21:44:40 232 f8 Agent * Bundles 1 updates:
> 2006-07-12 21:44:40 232 f8 Agent *
> {93633CB1-C8A0-4CF8-8187-A1E84532A711}.101
> 2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
> 2006-07-12 21:44:40 232 f8 Agent * UpdateId =
> {09C1F073-C82F-400A-BB9B-1559BC8DFC64}.102
> 2006-07-12 21:44:40 232 f8 Agent * Bundles 1 updates:
> 2006-07-12 21:44:40 232 f8 Agent *
> {0BA9006D-33C2-4F03-B48B-B72EA36A5F27}.102
> 2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
> 2006-07-12 21:44:40 232 f8 Agent * UpdateId =
> {5915BAC3-4CBD-4E1B-9FF1-8ADC4188DD22}.102
> 2006-07-12 21:44:40 232 f8 Agent * Bundles 1 updates:
> 2006-07-12 21:44:40 232 f8 Agent *
> {293EF115-C9D8-4BE5-BA65-1CB99FF13A9C}.102
> 2006-07-12 21:44:40 232 f8 Agent * Title = <NULL>
> 2006-07-12 21:44:40 232 f8 Agent * UpdateId =
> {B621E033-7EE5-42E2-B6F7-DE511A39B33E}.100
> 2006-07-12 21:44:40 232 f8 Agent * Bundles 2 updates:
> 2006-07-12 21:44:40 232 f8 Agent *
> {66714CC3-2B96-4480-B6F6-8A5A802FCC73}.100
> 2006-07-12 21:44:40 232 f8 Agent *
> {0E219998-E563-4E02-954E-33325DD39343}.100
> 2006-07-12 21:44:41 232 f8 Service WARNING: GetUserTokenFromSessionId
> failed with hr 0x800704dd
> 2006-07-12 21:44:41 232 f8 Agent * WARNING: Exit code = 0x80240020
> 2006-07-12 21:44:41 232 f8 Agent *********
> 2006-07-12 21:44:41 232 f8 Agent ** END ** Agent: Installing updates
> [CallerId = MicrosoftUpdate]
> 2006-07-12 21:44:41 232 f8 Agent *************
> 2006-07-12 21:44:41 232 f8 Agent WARNING: WU client failed installing
> updates with error 0x80240020
>
> Just to reiterate, I'm running XP Pro SP2.

Yes, I know that, which is what I was referring to in my second post where I
said "I recreated all the appropriate keys and subkeys in the Notify key per
KB910341..."

It still doesn't work, and some updates don't appear to even allow for
manual installation (like device driver updates).

"TaurArian [MS-MVP]" wrote:

> Error messages that you may receive when you try to download and install
> updates from the Windows Update Web site, from the Microsoft Update Web
> site, or from a WSUS server: "0x800704DD," "0x80240020," or both
> http://support.microsoft.com/?kbid=910341
>
> --
> ==================================
> TaurArian [MS-MVP] 2005-2007 - Australia
> ==================================
> http://www.dts-l.org/goodpost.htm
> "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> (Links to web pages and MSKB Articles are posted for the purposes of keeping
> the information current)