Unable to install KB938979

Howdy,

Last night when I tried to watch a DVD, my machine (once again) was lagging
with an apparant memory leak... The sound was jittering and grinding to a
halt. Restarted (as usual) to clear it up, and Vista pop'ed up the Problem
Reports and Solutions mini-dialog from the taskbar... Expanding it gave a
window linking KB938979 as a fix for various issues including whatever it
felt was giving me fits.

Authenticated, downloaded, attempted to install (several times). Each time
I get the error, "This Update does not apply to your system"

I've checked the datestamp on 'authui.dll' to check if the update already
installed automatically (despite not being in my update log). Nope, date is
11/02/06 rather than 27-Jun-2007.

Version is Vista Ultimate, machine is a simple P4/3ghz, 2gb RAM + 1gb USB
flash virtual. Any advise would be greatly appreciated...

Hi,

Go here: http://support.microsoft.com/kb/938979 and download the appropriate
version (43 or 64 bit) for your installation and run it.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Gilgaretch" <> wrote in message
news:F1328A8E-71E8-4786-AEDB-...
> Howdy,
>
> Last night when I tried to watch a DVD, my machine (once again) was
> lagging
> with an apparant memory leak... The sound was jittering and grinding to a
> halt. Restarted (as usual) to clear it up, and Vista pop'ed up the
> Problem
> Reports and Solutions mini-dialog from the taskbar... Expanding it gave a
> window linking KB938979 as a fix for various issues including whatever it
> felt was giving me fits.
>
> Authenticated, downloaded, attempted to install (several times). Each
> time
> I get the error, "This Update does not apply to your system"
>
> I've checked the datestamp on 'authui.dll' to check if the update already
> installed automatically (despite not being in my update log). Nope, date
> is
> 11/02/06 rather than 27-Jun-2007.
>
> Version is Vista Ultimate, machine is a simple P4/3ghz, 2gb RAM + 1gb USB
> flash virtual. Any advise would be greatly appreciated...

The Vista Problem Reports and solutions has identified this as a suitable
fix. It then says "This Update does not apply to your system"...

OK, so I tried other version of Vista, just to make sure I wasn't going
mad... that doesn't apply either!

I've got a Compaq Presario V6000.... HELP!!!!


"Rick Rogers" wrote:

> Hi,
>
> Go here: http://support.microsoft.com/kb/938979 and download the appropriate
> version (43 or 64 bit) for your installation and run it.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "Gilgaretch" <> wrote in message
> news:F1328A8E-71E8-4786-AEDB-...
> > Howdy,
> >
> > Last night when I tried to watch a DVD, my machine (once again) was
> > lagging
> > with an apparant memory leak... The sound was jittering and grinding to a
> > halt. Restarted (as usual) to clear it up, and Vista pop'ed up the
> > Problem
> > Reports and Solutions mini-dialog from the taskbar... Expanding it gave a
> > window linking KB938979 as a fix for various issues including whatever it
> > felt was giving me fits.
> >
> > Authenticated, downloaded, attempted to install (several times). Each
> > time
> > I get the error, "This Update does not apply to your system"
> >
> > I've checked the datestamp on 'authui.dll' to check if the update already
> > installed automatically (despite not being in my update log). Nope, date
> > is
> > 11/02/06 rather than 27-Jun-2007.
> >
> > Version is Vista Ultimate, machine is a simple P4/3ghz, 2gb RAM + 1gb USB
> > flash virtual. Any advise would be greatly appreciated...
>
>

Regarding installing the fix, open Windows Update in Control Panel, and
click on "View update history". That update, KB938979, may already have
been installed by Windows Update, which is why the standalone installer may
be giving you the message "This Update does not apply to your system"...

"Simon C." <Simon C.@discussions.microsoft.com> wrote in message
news:A9C4C2DB-2D43-46A0-A49C-...
> The Vista Problem Reports and solutions has identified this as a suitable
> fix. It then says "This Update does not apply to your system"...
>
> OK, so I tried other version of Vista, just to make sure I wasn't going
> mad... that doesn't apply either!
>
> I've got a Compaq Presario V6000.... HELP!!!!
>
>
> "Rick Rogers" wrote:
>
>> Hi,
>>
>> Go here: http://support.microsoft.com/kb/938979 and download the
>> appropriate
>> version (43 or 64 bit) for your installation and run it.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>> My thoughts http://rick-mvp.blogspot.com
>>
>> "Gilgaretch" <> wrote in message
>> news:F1328A8E-71E8-4786-AEDB-...
>> > Howdy,
>> >
>> > Last night when I tried to watch a DVD, my machine (once again) was
>> > lagging
>> > with an apparant memory leak... The sound was jittering and grinding
>> > to a
>> > halt. Restarted (as usual) to clear it up, and Vista pop'ed up the
>> > Problem
>> > Reports and Solutions mini-dialog from the taskbar... Expanding it
>> > gave a
>> > window linking KB938979 as a fix for various issues including whatever
>> > it
>> > felt was giving me fits.
>> >
>> > Authenticated, downloaded, attempted to install (several times). Each
>> > time
>> > I get the error, "This Update does not apply to your system"
>> >
>> > I've checked the datestamp on 'authui.dll' to check if the update
>> > already
>> > installed automatically (despite not being in my update log). Nope,
>> > date
>> > is
>> > 11/02/06 rather than 27-Jun-2007.
>> >
>> > Version is Vista Ultimate, machine is a simple P4/3ghz, 2gb RAM + 1gb
>> > USB
>> > flash virtual. Any advise would be greatly appreciated...
>>
>>

many many lovely people have the exactly same problem inlcuding me

still waiting for infos--but not some"43" bit version


"Gilgaretch" wrote:

> Howdy,
>
> Last night when I tried to watch a DVD, my machine (once again) was lagging
> with an apparant memory leak... The sound was jittering and grinding to a
> halt. Restarted (as usual) to clear it up, and Vista pop'ed up the Problem
> Reports and Solutions mini-dialog from the taskbar... Expanding it gave a
> window linking KB938979 as a fix for various issues including whatever it
> felt was giving me fits.
>
> Authenticated, downloaded, attempted to install (several times). Each time
> I get the error, "This Update does not apply to your system"
>
> I've checked the datestamp on 'authui.dll' to check if the update already
> installed automatically (despite not being in my update log). Nope, date is
> 11/02/06 rather than 27-Jun-2007.
>
> Version is Vista Ultimate, machine is a simple P4/3ghz, 2gb RAM + 1gb USB
> flash virtual. Any advise would be greatly appreciated...

Hi, I've been in touch with MS on this issue (and wish I hadn't bothered)...
I also *wish* (are you listening?) someone at MS would take ownership of
this issue and provide some definitive feedback!

MS support did not live up to their own standards, having
a) failed to read messages properly
b) failed to write replyable emails
c) failed to acknowledge complaint about poor service (possibly because they
only provided a malformed email address and I obviouslu miss-guessed the
correct form)
d) failed to answer *specifc* and relevant Q's they were specifically asked
to address
e) failed to operate a reliable email system (I'm now getting loads of
"temporary" 451 errors of mail not deliverable...)

However, 1st their advice, then my recommendations..

First I was told to download the update separately - but that was how I got
it in the fist place... then told it was probably a corruption in the
SoftwareDistribution system - for which the fix is: turn off the Windows
Update Service, rename SoftwareDistribution to SDTEmp, restart the service
(elevated privilege required). Didn't seem to help at all.

I then found that the update had apparently been installed months ago - lack
of consistency between WU history and Installed Updates... (NB if you Search
via the Control Panel for updates by KB no you must either use *### or KB###
(it doesn't do numeric substring matches... as I discovered rather later
than I would have wished).

I think the issue is that error msg is wrong - it probably is already
installed; but you might also find that they have recently fixed a bug in
the download for Vista systems and whilst it was indeed intended (because it
came e.g. via a Problems and Solutions result, as mine did) for Vista it
didn't actually work at first. I think this is a .NET 1.1 update and there
is other info around on this install problem - but I can't recall where or
what now (also typing only one-handed today, so excuse
errors/incompleteness/...)

I'm annoyed that my update history etc is all screwed up now for no god
reason...

I would recommend you do nothing for now unless you have serious problems
this should fix - if it is really important they'll sort it out eventually
and it will install transparently... don't mess with a system unnecessarily.

Annoyed and deeply sympathetic,

Julian

I was advised to turn off the Windows Update Service,
"does not apply to my system" <does not apply to my system
@discussions.microsoft.com> wrote in message
news:7E1D43DB-03D3-49D1-93AC-...
> many many lovely people have the exactly same problem inlcuding me
>
> still waiting for infos--but not some"43" bit version
>
>
> "Gilgaretch" wrote:
>
>> Howdy,
>>
>> Last night when I tried to watch a DVD, my machine (once again) was
>> lagging
>> with an apparant memory leak... The sound was jittering and grinding to
>> a
>> halt. Restarted (as usual) to clear it up, and Vista pop'ed up the
>> Problem
>> Reports and Solutions mini-dialog from the taskbar... Expanding it gave
>> a
>> window linking KB938979 as a fix for various issues including whatever it
>> felt was giving me fits.
>>
>> Authenticated, downloaded, attempted to install (several times). Each
>> time
>> I get the error, "This Update does not apply to your system"
>>
>> I've checked the datestamp on 'authui.dll' to check if the update already
>> installed automatically (despite not being in my update log). Nope, date
>> is
>> 11/02/06 rather than 27-Jun-2007.
>>
>> Version is Vista Ultimate, machine is a simple P4/3ghz, 2gb RAM + 1gb USB
>> flash virtual. Any advise would be greatly appreciated...