unable to install MSXML 4.0 SP2 Security Update (KB927978)

I have been following posts about this problem for a few weeks, and trying to
find a solution, but now I'm stuck ...

I had multiple failed attempts for Automatic Update to install KB927978.

It wasn't listed in the Add / Remove Programs, and neither was KB925672.

I downloaded a 'fresh' copy of KB927978 manually (from
http://www.microsoft.com/downloads/d...displaylang=en), and installed (with my browser closed).

However, the installation was interrupted with the following message:

Could not open key:
HKEY_LOCAL_MACHINE\Software\Classes\Msxml2.DOMDocu ment.4.0\CLSID. Verify
that you have sufficient access to that key, or contact your support
personnel.

Following MowGreen's advice (to another user in another thread ...) I used
regedit.exe to check :

HKEY_CLASSES_ROOT\Msxml2.DOMDocument.4.0\CLSID

and :

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Msxml2.DOMDocu ment.4.0\CLSID

but both show my account (the computer administrator) as having Full Control
and Read permissions.

Help!

Where do I go from here, please?

Mark

Mark,

Please show hidden files, folders, and system files -
http://www.bleepingcomputer.com/tuto...l62.html#winxp

Navigate to the WINDOWS directory (folder).
Check to see if either of these folders is present -

$NtUninstallKB925672$
$NtUninstallKB927978$

Let us know if they are present, please.

Besides your User Account, *System* needs to have Full Control and Read
perms for this update to install properly.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



sitges_mark wrote:

> I have been following posts about this problem for a few weeks, and trying to
> find a solution, but now I'm stuck ...
>
> I had multiple failed attempts for Automatic Update to install KB927978.
>
> It wasn't listed in the Add / Remove Programs, and neither was KB925672.
>
> I downloaded a 'fresh' copy of KB927978 manually (from -
> http://www.microsoft.com/downloads/d...displaylang=en), and installed (with my browser closed).
>
> However, the installation was interrupted with the following message:
>
> Could not open key:
> HKEY_LOCAL_MACHINE\Software\Classes\Msxml2.DOMDocu ment.4.0\CLSID. Verify
> that you have sufficient access to that key, or contact your support
> personnel.
>
> Following MowGreen's advice (to another user in another thread ...) I used
> regedit.exe to check :
>
> HKEY_CLASSES_ROOT\Msxml2.DOMDocument.4.0\CLSID
>
> and :
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Msxml2.DOMDocu ment.4.0\CLSID
>
> but both show my account (the computer administrator) as having Full Control
> and Read permissions.
>
> Help!
>
> Where do I go from here, please?
>
> Mark

,Well I'm confused. My problem with this KB927978 & KB925672 update is I
can't remove it in the add/remove programs. A popup appears--Another
installation is already in progress. Complete that installation before
proceeding with this install.-- I have that endless 'loop' of windows
installer preparing to install, over and over and over and over......I think
this is related to this update. In Microsofts update history it shows 1
successfull download of both these and 10 failed downloads of the same
update. Any help will be much appreciated. Annoyed and frustrated!

"MowGreen [MVP]" wrote:

> Mark,
>
> Please show hidden files, folders, and system files -
> http://www.bleepingcomputer.com/tuto...l62.html#winxp
>
> Navigate to the WINDOWS directory (folder).
> Check to see if either of these folders is present -
>
> $NtUninstallKB925672$
> $NtUninstallKB927978$
>
> Let us know if they are present, please.
>
> Besides your User Account, *System* needs to have Full Control and Read
> perms for this update to install properly.
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> sitges_mark wrote:
>
> > I have been following posts about this problem for a few weeks, and trying to
> > find a solution, but now I'm stuck ...
> >
> > I had multiple failed attempts for Automatic Update to install KB927978.
> >
> > It wasn't listed in the Add / Remove Programs, and neither was KB925672.
> >
> > I downloaded a 'fresh' copy of KB927978 manually (from -
> > http://www.microsoft.com/downloads/d...displaylang=en), and installed (with my browser closed).
> >
> > However, the installation was interrupted with the following message:
> >
> > Could not open key:
> > HKEY_LOCAL_MACHINE\Software\Classes\Msxml2.DOMDocu ment.4.0\CLSID. Verify
> > that you have sufficient access to that key, or contact your support
> > personnel.
> >
> > Following MowGreen's advice (to another user in another thread ...) I used
> > regedit.exe to check :
> >
> > HKEY_CLASSES_ROOT\Msxml2.DOMDocument.4.0\CLSID
> >
> > and :
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Msxml2.DOMDocu ment.4.0\CLSID
> >
> > but both show my account (the computer administrator) as having Full Control
> > and Read permissions.
> >
> > Help!
> >
> > Where do I go from here, please?
> >
> > Mark
>

Ken G.,

Use the registry editor and navigate to this subkey, right click it,
choose Permissions :

HKEY_CLASSES_ROOT\Msxml2.DOMDocument.4.0\CLSID

That's how you can tell if System has Full Control and Read perms
IF you are not sure what you are doing DO NOT do ANY editing of the
registry or you may render the system unuseable.

How to back up, edit, and restore the registry in Windows XP and Windows
Server 2003
http://support.microsoft.com/kb/322756


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Ken G. wrote:
> I also have this problem but it seems to be only KB927978. Neither of the
> files you've mentioned appear in my windows directory. How do check whether
> *System* has full control? I'm the only user of this laptop so I am also the
> administrator.
>
> "MowGreen [MVP]" wrote:
>
>
>>Mark,
>>
>>Please show hidden files, folders, and system files -
>>http://www.bleepingcomputer.com/tuto...l62.html#winxp
>>
>>Navigate to the WINDOWS directory (folder).
>>Check to see if either of these folders is present -
>>
>>$NtUninstallKB925672$
>>$NtUninstallKB927978$
>>
>>Let us know if they are present, please.
>>
>>Besides your User Account, *System* needs to have Full Control and Read
>>perms for this update to install properly.
>>
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>sitges_mark wrote:
>>
>>
>>>I have been following posts about this problem for a few weeks, and trying to
>>>find a solution, but now I'm stuck ...
>>>
>>>I had multiple failed attempts for Automatic Update to install KB927978.
>>>
>>>It wasn't listed in the Add / Remove Programs, and neither was KB925672.
>>>
>>>I downloaded a 'fresh' copy of KB927978 manually (from -
>>>http://www.microsoft.com/downloads/d...displaylang=en), and installed (with my browser closed).
>>>
>>>However, the installation was interrupted with the following message:
>>>
>>>Could not open key:
>>>HKEY_LOCAL_MACHINE\Software\Classes\Msxml2.DOMD ocument.4.0\CLSID. Verify
>>>that you have sufficient access to that key, or contact your support
>>>personnel.
>>>
>>>Following MowGreen's advice (to another user in another thread ...) I used
>>>regedit.exe to check :
>>>
>>>HKEY_CLASSES_ROOT\Msxml2.DOMDocument.4.0\CLSI D
>>>
>>>and :
>>>
>>>HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Msxml2.DOMD ocument.4.0\CLSID
>>>
>>>but both show my account (the computer administrator) as having Full Control
>>>and Read permissions.
>>>
>>>Help!
>>>
>>>Where do I go from here, please?
>>>
>>>Mark
>>

BigSwifty,

> In Microsofts update history it shows 1 successfull download of both these and 10
> failed downloads of the same update.

Both KB92562 and KB927978 were successfully downloaded once and 10
failed downloads of WHAT same update ?

IF you understand the registry and you know how to RESTORE a backup copy
of it, then would you please check these subkeys and tell us what the
Data is for them ?

HKLM\Software\Microsoft\Windows\CurrentVersion\Ins taller\InProgress

HKLM\System\CurrentControlSet\Control\Session
Manager\PendingFileRenameOperations


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Big Swifty wrote:

> ,Well I'm confused. My problem with this KB927978 & KB925672 update is I
> can't remove it in the add/remove programs. A popup appears--Another
> installation is already in progress. Complete that installation before
> proceeding with this install.-- I have that endless 'loop' of windows
> installer preparing to install, over and over and over and over......I think
> this is related to this update. In Microsofts update history it shows 1
> successfull download of both these and 10 failed downloads of the same
> update. Any help will be much appreciated. Annoyed and frustrated!
>
> "MowGreen [MVP]" wrote:
>
>
>>Mark,
>>
>>Please show hidden files, folders, and system files -
>>http://www.bleepingcomputer.com/tuto...l62.html#winxp
>>
>>Navigate to the WINDOWS directory (folder).
>>Check to see if either of these folders is present -
>>
>>$NtUninstallKB925672$
>>$NtUninstallKB927978$
>>
>>Let us know if they are present, please.
>>
>>Besides your User Account, *System* needs to have Full Control and Read
>>perms for this update to install properly.
>>
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>sitges_mark wrote:
>>
>>
>>>I have been following posts about this problem for a few weeks, and trying to
>>>find a solution, but now I'm stuck ...
>>>
>>>I had multiple failed attempts for Automatic Update to install KB927978.
>>>
>>>It wasn't listed in the Add / Remove Programs, and neither was KB925672.
>>>
>>>I downloaded a 'fresh' copy of KB927978 manually (from -
>>>http://www.microsoft.com/downloads/d...displaylang=en), and installed (with my browser closed).
>>>
>>>However, the installation was interrupted with the following message:
>>>
>>>Could not open key:
>>>HKEY_LOCAL_MACHINE\Software\Classes\Msxml2.DOMD ocument.4.0\CLSID. Verify
>>>that you have sufficient access to that key, or contact your support
>>>personnel.
>>>
>>>Following MowGreen's advice (to another user in another thread ...) I used
>>>regedit.exe to check :
>>>
>>>HKEY_CLASSES_ROOT\Msxml2.DOMDocument.4.0\CLSI D
>>>
>>>and :
>>>
>>>HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Msxml2.DOMD ocument.4.0\CLSID
>>>
>>>but both show my account (the computer administrator) as having Full Control
>>>and Read permissions.
>>>
>>>Help!
>>>
>>>Where do I go from here, please?
>>>
>>>Mark
>>

> Use the registry editor and navigate to this subkey, right click it, choose Permissions:
>
> > HKEY_LOCAL_MACHINE\Software\Classes\Msxml2.DOMDocu ment.4.0\CLSID
>
> That's how you can tell if System has Full Control and Read perms


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


sitges_mark wrote:

> Thanks ...
>
> "MowGreen [MVP]" wrote:
>
>
>>Check to see if either of these folders is present -
>>$NtUninstallKB925672$
>>$NtUninstallKB927978$
>
>
> I'm showing all hidden files, but neither of them is present in the Windows
> directory.
>
>
>>Besides your User Account, *System* needs to have Full Control and Read
>>perms for this update to install properly.
>
>
> Only my user account is shown with these permissions - how do I give them to
> System, please?
>
> Thanks again !
>
> Mark
>
> =====
>
>>
>>sitges_mark wrote:
>>
>>
>>>I have been following posts about this problem for a few weeks, and trying to
>>>find a solution, but now I'm stuck ...
>>>
>>>I had multiple failed attempts for Automatic Update to install KB927978.
>>>
>>>It wasn't listed in the Add / Remove Programs, and neither was KB925672.
>>>
>>>I downloaded a 'fresh' copy of KB927978 manually (from -
>>>http://www.microsoft.com/downloads/d...displaylang=en), and installed (with my browser closed).
>>>
>>>However, the installation was interrupted with the following message:
>>>
>>>Could not open key:
>>>HKEY_LOCAL_MACHINE\Software\Classes\Msxml2.DOMD ocument.4.0\CLSID. Verify
>>>that you have sufficient access to that key, or contact your support
>>>personnel.
>>>
>>>Following MowGreen's advice (to another user in another thread ...) I used
>>>regedit.exe to check :
>>>
>>>HKEY_CLASSES_ROOT\Msxml2.DOMDocument.4.0\CLSI D
>>>
>>>and :
>>>
>>>HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Msxml2.DOMD ocument.4.0\CLSID
>>>
>>>but both show my account (the computer administrator) as having Full Control
>>>and Read permissions.
>>>
>>>Help!
>>>
>>>Where do I go from here, please?
>>>
>>>Mark
>>

Hey all,

i've been following some posts I got off the internet and havn't found a solution to my problem. My Windows update prompts me to install 1 update: MSXML 4.0 SP2 Security Update (KB927978). It is already downloaded, and every time I install it, it says the installation is done. Then, 5 seconds later, my Windows Update prompts me to install the SAME update. It's a constant cycle! I've installed the update at least 10 times. I used some of the advice that was posted on this threat (such as checking if SYSTEM has full permission, and it does). I need to install this one update so i can pass the security test at my University Wireless Internet Access - someome please help me.
I am using Windows XP Media Centre Edition if that helps, and it is a brand new laptop i boguht a few days ago.

Thank you,

Neil.

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com

I have exactly the same problem as the post before me - brand new Toshiba media centre laptop and this update is constantly trying to install itself. It always says the installation is complete, I have done this many times and the option to download it again is still there in the bottom right. a)why? and b) is it specific to the XP edition, also is it microsoft related?

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com

<James> wrote in message news:...
>I have exactly the same problem as the post before me - brand new Toshiba
>media centre laptop and this update is constantly trying to install itself.
>It always says the installation is complete, I have done this many times
>and the option to download it again is still there in the bottom right.
>a)why? and b) is it specific to the XP edition, also is it microsoft
>related?
>
> EggHeadCafe.com - .NET Developer Portal of Choice
> http://www.eggheadcafe.com


Please note:
This is NOT a chat room and You are NOT posting to a forum run by
Eggheadcafe - you are actually posting to a global Usenet Newsgroup. You
will get a far better experience if you use a newsreader and subscribe to
these groups directly, rather than through Eggheadcafe.

If you must stay with Egghheadcafe then please follow Usenet custom by
quoting the post you are replying to, and replying to the thread.

Thank you.

The FIX is here:

http://mowgreen.castlecops.com/archi...5672_repe.html


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Neil J wrote:

> Hey all,
>
> i've been following some posts I got off the internet and havn't found a solution to my problem. My Windows update prompts me to install 1 update: MSXML 4.0 SP2 Security Update (KB927978). It is already downloaded, and every time I install it, it says the installation is done. Then, 5 seconds later, my Windows Update prompts me to install the SAME update. It's a constant cycle! I've installed the update at least 10 times. I used some of the advice that was posted on this threat (such as checking if SYSTEM has full permission, and it does). I need to install this one update so i can pass the security test at my University Wireless Internet Access - someome please help me.
> I am using Windows XP Media Centre Edition if that helps, and it is a brand new laptop i boguht a few days ago.
>
> Thank you,
>
> Neil.
>
> EggHeadCafe.com - .NET Developer Portal of Choice
> http://www.eggheadcafe.com