Unable to install security updates for Windows Office 2007

Hi,

I'm being prompted by the Windows Update software to install the following 6
"Important" updates to the Windows Office 2007 suite. Every time, I click
the install button, it goes through the motions and comes up with the message
that the install failed with error code 646 and points me to a useless help
page to fix the problem. Has anyone else come across this problem? I am
running McAfee security suite provided by AT&T Uverse.

Here are the updates that fail to install properly.
KB973709
KB972581
KB974810
KB973636
KB974234
KB972363

McAfee is the likely cause of your problem.

Replace McAfee with the free AVG http://free.grisoft.com/ or Avast
http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
Defender.

Disabling McAfee is not enough. You need to completely uninstall it.
McAfee Consumer Product Removal Tool
http://www.softpedia.com/get/Tweak/U...val-Tool.shtml


"Satish" <> wrote in message
news:9DC00E78-131D-4138-A384-...
> Hi,
>
> I'm being prompted by the Windows Update software to install the following
> 6
> "Important" updates to the Windows Office 2007 suite. Every time, I click
> the install button, it goes through the motions and comes up with the
> message
> that the install failed with error code 646 and points me to a useless
> help
> page to fix the problem. Has anyone else come across this problem? I am
> running McAfee security suite provided by AT&T Uverse.
>
> Here are the updates that fail to install properly.
> KB973709
> KB972581
> KB974810
> KB973636
> KB974234
> KB972363

Yes, a few have come across the problem:

http://groups.google.com/group/micro...rt=0&scoring=d

http://social.answers.microsoft.com/...2a86a8f1)&ac=8


Satish wrote:
> I'm being prompted by the Windows Update software to install the following
> 6
> "Important" updates to the Windows Office 2007 suite. Every time, I click
> the install button, it goes through the motions and comes up with the
> message that the install failed with error code 646 and points me to a
> useless help page to fix the problem. Has anyone else come across this
> problem? I am running McAfee security suite provided by AT&T Uverse.
>
> Here are the updates that fail to install properly.
> KB973709
> KB972581
> KB974810
> KB973636
> KB974234
> KB972363

Here is the hotfix from Microsoft...

http://support.microsoft.com/kb/972397

It's a known issue with windows installer 4.5 and vista, according to the
microsoft tech I spoke with today. I had quite a few computers with this
problem in my environment. As soon as I installed the hotfix, everything
installed. You can request the fix for Vista and you can also request if for
XP.

Cheers,
Sergio


"PA Bear [MS MVP]" wrote:

> Yes, a few have come across the problem:
>
> http://groups.google.com/group/micro...rt=0&scoring=d
>
> http://social.answers.microsoft.com/...2a86a8f1)&ac=8
>
>
> Satish wrote:
> > I'm being prompted by the Windows Update software to install the following
> > 6
> > "Important" updates to the Windows Office 2007 suite. Every time, I click
> > the install button, it goes through the motions and comes up with the
> > message that the install failed with error code 646 and points me to a
> > useless help page to fix the problem. Has anyone else come across this
> > problem? I am running McAfee security suite provided by AT&T Uverse.
> >
> > Here are the updates that fail to install properly.
> > KB973709
> > KB972581
> > KB974810
> > KB973636
> > KB974234
> > KB972363
>
> .
>

Here is the hotfix from Microsoft...

http://support.microsoft.com/kb/972397

It's a known issue with windows installer 4.5 and vista, according to the
microsoft tech I spoke with today. I had quite a few computers with this
problem in my environment. As soon as I installed the hotfix, everything
installed. You can request the fix for Vista and you can also request if for
XP.

Cheers,
Sergio

"Satish" wrote:

> Hi,
>
> I'm being prompted by the Windows Update software to install the following 6
> "Important" updates to the Windows Office 2007 suite. Every time, I click
> the install button, it goes through the motions and comes up with the message
> that the install failed with error code 646 and points me to a useless help
> page to fix the problem. Has anyone else come across this problem? I am
> running McAfee security suite provided by AT&T Uverse.
>
> Here are the updates that fail to install properly.
> KB973709
> KB972581
> KB974810
> KB973636
> KB974234
> KB972363