Unable to Install Updated Version of Live Messenger

I currently have version 4.07 and am unable to update to the current version.
Even unable to udate from 4 to 6 or 7 before installing 8. I get the same
message in all cases--unable to acess the internet. I get this message
although I am on the internet without problem for everything else. I turned
off my Norton's, but that didn't help. How can this be fixed?

Greetings,

I suggest you uninstall any software firewall you may have as even disabling it can sometimes
block applications. However, just to be clear, is Windows Messenger 4.7 working and signing
in?

Just a sidenote, Windows Messenger 4.7 is a separate product from Windows Live Messenger 8.
You'll have both installed on your computer after you install Live Messenger.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2007 Jonathan Kay.
You *must* contact me for redistribution rights.
--


"hspgapsemc" <> wrote in message
news:3166C06A-3A80-421A-BB45-...
> I currently have version 4.07 and am unable to update to the current version.
> Even unable to udate from 4 to 6 or 7 before installing 8. I get the same
> message in all cases--unable to acess the internet. I get this message
> although I am on the internet without problem for everything else. I turned
> off my Norton's, but that didn't help. How can this be fixed?

"Jonathan Kay [MVP]" wrote:

> Greetings,
>
> I suggest you uninstall any software firewall you may have as even disabling it can sometimes
> block applications. However, just to be clear, is Windows Messenger 4.7 working and signing
> in?
>
> Just a sidenote, Windows Messenger 4.7 is a separate product from Windows Live Messenger 8.
> You'll have both installed on your computer after you install Live Messenger.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2007 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
>
> "hspgapsemc" <> wrote in message
> news:3166C06A-3A80-421A-BB45-...
> > I currently have version 4.07 and am unable to update to the current version.
> > Even unable to udate from 4 to 6 or 7 before installing 8. I get the same
> > message in all cases--unable to acess the internet. I get this message
> > although I am on the internet without problem for everything else. I turned
> > off my Norton's, but that didn't help. How can this be fixed?
>
> Thanks. For the information. I am able to sign into Windows Messenger 4.7 just fine. I was not aware these are 2 separate programs. I still have the problem of being unable to download Windows Live Messenger 8 even if I disable my Norton's. Any suggestions?

Hi,

I see. In that case I suggest fully uninstalling (do not just disable, this is not good
enough) your "Norton's" from Add or Remove Programs in the Control Panel, then reboot when
that's finished and try again.

If it works after that, you can reinstall Norton and more than likely that will be enough to
re-configure it. This has not a rare event,, this happens all the time with these
third-party firewall products.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2007 Jonathan Kay.
You *must* contact me for redistribution rights.
--


"hspgapsemc" <> wrote in message
news:C5FD5382-2E47-488F-AD50-...
>> Thanks. For the information. I am able to sign into Windows Messenger 4.7 just fine. I
>> was not aware these are 2 separate programs. I still have the problem of being unable to
>> download Windows Live Messenger 8 even if I disable my Norton's. Any suggestions?

"Jonathan Kay [MVP]" wrote:

> Hi,
>
> I see. In that case I suggest fully uninstalling (do not just disable, this is not good
> enough) your "Norton's" from Add or Remove Programs in the Control Panel, then reboot when
> that's finished and try again.
>
> If it works after that, you can reinstall Norton and more than likely that will be enough to
> re-configure it. This has not a rare event,, this happens all the time with these
> third-party firewall products.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2007 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
>
> "hspgapsemc" <> wrote in message
> news:C5FD5382-2E47-488F-AD50-...
> >> Thanks. For the information. I am able to sign into Windows Messenger 4.7 just fine. I
> >> was not aware these are 2 separate programs. I still have the problem of being unable to
> >> download Windows Live Messenger 8 even if I disable my Norton's. Any suggestions?
>
> I will try that later today and advise if it does not work. Thanks. I also have a post to the windows update group because all of a sudden I am unable to run windows update as well. I don't know if these 2 problems are related or not.