unable to install updates error 0x24402c

i'm working with windows xp, every time i try to install an update it fails
and all i could figure out was that the error that's ocurring is 0x24402c
none of the things that microsoft help advises works.

thanks for your help

Marta

"Marta"

We need a little more information. Would you mind running through an
attempted installation on the Windows Update website and sending us back the
results? Here's how:
On Windows XP:
1. Close all Internet browsers
2. Open a single Internet Explorer window.
3. In the Internet Explorer window, click Tools
4. Click Windows Update
5. When you reach the Windows Update site, click Custom Install
6. Click Review and Install Updates
7. When presented with multiple updates, uncheck all of them except for one
update (your choice)
8. Look down at the System clock and note the time. Let the minute move
forward one, so that there is no other activity associated with this
attempt.
9. Click Install. Wait for Windows Update to fail. If it succeeds, reply
back and let us know.
10. Assuming it failed, Click Start
11. Click Run
12. Type: %WINDIR%\WindowsUpdate.log
13. Press <Enter> or Click OK
14. When the log opens, scroll down to the hour and minute you memorized in
step 8.
15. Starting at the beginning of the first entry for that minute, click and
drag down and to the right selecting the rest of the log.
16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
17. Reply to this posting.
18. When that window opens, Tell us what update you attempted to install,
and where it failed from your observation.
19. After this, on a new line, state the following and press <Enter>: Log
entries follow:
20. Place the cursor on the line under the entry from step 19, and then
click Edit, then Paste, or just press the <CTRL> and <V> keys.
21. The log entries copied in steps 15-16 should have copied into your
posting.
22. Send it to us, and let us take a look at this failure.

Sincerely,

Pat Walters [MSFT]

"Marta" <> wrote in message
news:F89DAF68-8EDD-4B62-A9DB-...
> i'm working with windows xp, every time i try to install an update it
> fails
> and all i could figure out was that the error that's ocurring is 0x24402c
> none of the things that microsoft help advises works.
>
> thanks for your help
>
> Marta